I had heard mixed reviews about Martels so my husband & I decided to try it out for a rare peaceful night out without the little ones. Little did we know that by the end of the evening we had wished we were home ordering take-out.
As soon as we sat down, our waitress took her water glasses away without asking, and asked us what we wanted to drink. I ordered a glass of wine, and my husband ordered a gin martini. They were out of the gin he specified, and so he asked for another. The waitress came back again and informed us that they were also out of the second gin as well. My husband decided to just go simple and order a draft beer, but they only served bottles. He then settled for a diet coke. The waitress rolled her eyes and sauntered off frantically to another table. I don't believe she smiled once during our stay. When we got our bill, we saw that we had been charged $3 for 3 diet cokes. We didn't know that there weren't free refills. It would have been polite just to inform us before assuming we were okay with it.
The menu was quite different. Lots of options and possibilities - one of the few good things we saw at Martels. I ordered the fish special that the waitress described and she told me that I had gotten the last one left and that today was my lucky day. Might I add that we were there at 6:30, and it was not very crowded. I began to wonder how many days they had been pushing this fish "speical". My husband ordered a hamburger, done medium-rare.
Twenty five minutes later, our food finally arrived. To my dismay, my fish looked like it was just thrown on top of the pile of accompaniments. You could tell it was the last one merely by it's size. My husband's burger was done medium-well instead of medium rare. The waitress didn't check on us until fifteen minutes later. Most of the time she stood and talked with the manager and you could tell that other tables had felt neglected as well. My husband was starving by this point and had already eaten more than half of his improperly cooked burger.
My husband finished his meal, while I salvaged what I could from my fish entree. After our waitress noticed that our plates were gone, she gave us the bill. We paid, and then headed to the bar for a night cap before we headed home. At that point, we both agreed that we needed it. We met another couple at the bar who apparently were regular patrons. We talked about our service, and they agreed with us and said that they too, had had a similar experience, and now only sit at the bar.
We each had one drink at the bar and were approached by the manager. She appeared overly friendly at first and we were caught off guard. After talking to her for a bit, we realized that it must have been the liquid courage that had caused her to engage with us. She kept pouring herself wine when the bartender would leave the bar. The other couple were laughing along with us because it became clear that this was one giant, unprofessional showing. She began telling us intimate details about her life and how she came to this country to work at Martels. At one point, she informed us that if we needed anything, she would be out back smoking, and awkwardly chuckled as she walked away. We realized it was time to pay our bill and go home.
Although we did not enjoy our visit overall at Martels, we took a chance. And the end of the night gave us some clarity and closure as to why we had that such an experience. There are plenty of amazing restaurants along the main strip in Post Road if you're looking for something satisfying. read more