I needed a zipper replaced on a pair of jeans. Other cleaners in the city wanted to charge $35 and Mark Twain did it for $18. And the sweet woman running the shop took time to give my pup a treat when I picked them up! They look great, and I'll definitely be back for future dry cleaning & repair needs. read more

I cannot express how friendly and helpful the owner is here. Several times I've had issues with zippers on clothing, and she will fix them for me on the spot within minutes, no charge. I take all my clothes here for tailoring and she does a great job for a very reasonable price. read more

i brought a leather purse to wash,not only did they take a month but they actually damaged my purse,it came worse and it wasn't even damaged to begin with , don't bring any of that here and the lady was super rude read more

I love Mark Twain! The owner is the sweetest, so attentive + has a quick turnaround time! Highly recommend using Mark Twain.

A super amenable cleaner! I was on tour and had less than a day to get my clothes cleaned and altered! They managed to do it all! So grateful!!!!! read more

Great quality work and affordable! They also are very accommodating to timelines. I go here for all my dry cleaning and I am never disappointed. Highly recommend to anyone in the area in need of a solid cleaner! read more

I am not sure where the negative reviews come from- and I am so glad that I didn't listen to them! After moving here a little over a year ago, we were in desperate need of a cleaner/tailor- we had a great place in DC that was super cheap and I knew we would pay more here. Enter Angela and Mark Twain cleaners. Yeah, maybe they are a tad pricey, but the service is wonderful. We have had multiple items cleaned (formal dresses, business suits, women's slacks, dresses and blouses) and I had jeans altered with the original hem- no issues at all and the highest quality. And Angela always has a smile on her face which goes a LONG way! I'm sure mistakes happen (and I've had then happen elsewhere) but this seems like the neighborhood place where if you are respectful, they will give you the best service ever. Will continue to return time and time again. read more

Just legit cleaners & great at hemming pants. I'm a weird size & like my pants above boot. Perfect every time.

I have been pleased with the service at Mark Twain. They recognize me as a regular customer so I never have to give my name, which I appreciate. They are reasonably priced and have not lost a garment in the 5 or 6 years that I have been a customer. They do alterations too. read more

Mark Twain Cleaners - Mark Twain Cleaners - Dry Cleaning Near Me - Chicago, Illinois

Not sure how they did it, but this place is the WORST. So here is the deal, this dry cleaner is a block away from where I live, literally right down the street. I usually go to another dry cleaners that is great however, it is a little less convenient. Feeling a little lazy I just walked to the closest dry cleaner (Mark Twain Cleaners). The lady at the counter took my stuff and gave me my receipt and let me know that my 5 shirts which were to be laundered would be ready in a few days. Fast forward a few days later I walk to Mark Twain cleaners give the lady at the counter my last name (the same lady who took my stuff originally) and she gives me back 4 shirts. I then ask if I had a 5th shirt and she insist I only had 4. I think to myself oh she must be right and I must have counted incorrectly. On my walk home I still can not get over this feeling that I had 5 shirts, so as I return home I promptly locate my receipt and on it is the number 5, stating I had dropped off 5 shirts. I think to myself oh this must be a mistake and promptly head back to the dry cleaners receipt in hand. I go up to the counter and present my receipt showing her the 5 that she had written on my receipt. She then produces a copy of her receipt with the 5 crossed out and a 4 written instead. At this point I know exactly what shirt of mine she has and am 100% positive that she has it. The woman is now totally denying that she has my shirt and will not even admit to the fact that it was lost, separated, or anything. I ask her if she will go back and look for the shirt, she refuses and continues to tell me that they do not have it. She then tells me to go in the back and look for it myself, at this point I am extremely frustrated and storm in the back to look for it. Of course it is sitting right there in a separate bag. I am then told by her that she forget about that shirt and that I requested it be dry cleaned, which is completely false. I had handed her 5 shirts all to be laundered. I am then told that I owe $5 for my shirt that was mistakenly dry cleaned a $4 increase from the service I had requested. At this point I am so fed up with this women I decide to pay her and leave, never to return. In a business where customer service is key this place failed miserably, this woman was extremely rude and failed to do anything to remedy the situation. I implore you all not to go to this place because I can only imagine how often this happens and how much money this places scams out of people by charging for extra unwanted services. I leave you with this, do yourself a favor and save yourself the frustration just go somewhere else. read more

HORRIBLE!! Said she would put a zipper on my dress for a wedding but wasn't able to. When i took the dress in, she made me try it on and we talked about exactly what it would look like. She said she would have it ready for me in 3 days. Well, she didn't add any zipper to the dress. Not only did she not call me to tell me, she waited until I picked it up (on the promised date) that she said there was nothing she could do. I wish she would've called me in time for me to take to another tailor. And she's rude and yells. read more

This review is for alterations only. The staff was friendly, but I brought in a skirt to be taken in and a dress with a slightly more complicated problem regarding the fit. For the price, I didn't really feel like the work measured up. After alterations, the skirt fit me at the waist, but nowhere else. Perhaps I didn't express myself well enough, but they didn't take in any other part of the skirt, so it just looked really baggy. The dress was more complicated, and I'm not sure how easy it would have been to fix properly, but that was an unsuccessful fix as well. My roommate has taken clothes here for dry-cleaning and always been satisfied with the price and service, so as I stated, this review related only to alterations. read more

This place is amazing. I have used them for personal and business purposes and they have not disappointed. One time I needed to get a bridesmaid dress altered. They charged me less than half of what I was quoted at another nearby place. They did a terrific job and the dress was ready early. Another time I had ordered 25 capes (odd request) for a walk my work was doing. They came in way too long, and I needed them all hemmed in less than 48 hours. I went on a Wednesday after work. They had them ready by Friday at 7:00 a.m. and they finishing was better than the originals. Also? They still had creases from the packaging- and since they wouldn't come out with the steamers- they took them home and dried them. Above all- the consumer service is wonderful. They are so friendly and helpful. Highly recommend this place!! read more

Very friendly, very fast/reliable, and good prices. Perfect neighborhood dry cleaners - I've been bringing my dry cleaning here for two years, and I never go anywhere else!! read more

There was a review on here that said Mark Twain Cleaners helped with a last second hemming job for someone. Because of that review I went to Mark Twain today, because I too had a last second hemming job -- a table-runner for an upcoming trade show that needed to be hemmed. Anyway, Mark Twain Cleaners did the hemming in a couple hours after I asked them if they could do it ASAP. Absolute life-savers and helped me rest a little easier this weekend. Really glad I read that one review, and wanted to add this one as well. Thank you!!! read more

I recently moved to this area and was very happy with my last cleaner near menards and costco. I tried 4 or 5 probably 4 cleaners in the area. All seem competent one was very skilled but the price was to high.. I paid it and was happy with the alterations but still felt taken by the price... I ventured a bit further and stumbled int to this heaven... I have only been going there for less than a month probably visiting 2 to 3 times a week. First thing i noticed was there smiles and positive energy. That stuff is contagious.. I look forward to opening the door. Then the politeness... Then the great prices. One pair of jeans i had brought up a centimeter... Im from vancouver canadia... Asthe back was being freyed... They did exactly as asked . A week later i wanted another centimeter as i was freying them still... Im getting older maybe im shrinking as my dad is.. and they wanted to do it for free. I argued that it was done right and i wanted to pay again, they shouldnt work for free. They argued while smiling they would do it for a dollar we settled on half price. I can't say enough about this place. I saw 3 out of 5 for reviews... I cant imagime who has an issue with them.. 6 out of 5 stars.... I hope they stay like this! read more

Went in there the other day to get my measurements, the woman tells me to write down the numbers, so I do so. I thought there would be some sort of ordering to this process, so I just wrote them consecutively, which made no sense to who I sent them to. So this woman basically did as little as possible for five dollars and fucked me over because I am not "in the know" about tailoring. What the fuck. She robbed me of five dollars. I HATE this neighborhood, I hope a missile lands on Wrigleyville. read more

I go here for my dry cleaning at I love them. They always do a good job and get your clothes done quickly if you need them. The prices are not outragous like a lot of the places I've tried in the city, but you don't have to be afraid they're going to ruin your clothes like the crazy bargain places either. read more

Disclaimer: I have no idea what reasonable prices for dry cleaning are. But I like this place. It's convenient (for me, at least), the ladies are friendly, and they do a good job on the cleaning and simple alterations. I don't think I would have anything altered here that was more complex than a simple hem, though, because the language barrier might be a problem. The turnaround time is very reasonable, too - I've never had to wait more than 4 business days to get my items back. read more

This cleaners is close to my apartment and the hours are convenient. They are always prompt and the price is right. They also do a decent job on simple alterations such as pants hems. read more

I've had a great experience at Mark Twain cleaners, though admittedly I chose it because it is extremely convenient. The cleaning it always done well and on time. I just took in a dress with a large rip (too enthusiastic with the dancing at a wedding reception, I guess), and the lady who did the alterations was an absolute wizard. She managed to patch the rip and discretely add darts to hide it without messing with the drape of the dress - really A+ work. Unless you are getting fitted and pinned I think it's unreasonable to expect perfect alteration work, but they do a great job nonetheless. read more

terrible service. ruined a sports jacket of mine. just say NO.

I wanted to pay upfront, but the lady wouldn't let me. Now I know why. $90 to have 2 dresses hemmed (one of which they didn't even complete) and two sleeveless shirts dry cleaned? Yeah right. Too bad, as it is only one block from my place. read more

The operators are very friendly and diligent. Never in a couple years had a problem or even a late order.

DO NOT USE THIS CLEANERS!!! I recently dropped off a fur vest (rabbit fur) on 3/12/11 along with several items to be dry cleaned at Mark Twain Cleaners. I was told that my items would be ready for pick up on 3/19/11. However, when I went to pick up my personal items I was told by Mark Twain Cleaners that they had to send my fur rabbit vest out to a special plant and it would be another week. I expressed my concern and asked Mark Twain cleaners to call me when the vest had arrived. I received a call from Mark Twain cleaners on 3/24/11 telling me vest was ready for pick up. I went to pick up the vest on 3/26/11 and brought it home. At this time I realized there was a large hole in the upper left hand shoulder ( in the shape of a circle with approx 2 inch diameter). The fur and the skin of the rabbit were both missing and I could see the lining of the vest. I immediately took the vest back to Mark Twain Cleaners and told them about the problem. They proceeded to tell me that the "hole was already there" and that "It was there when I dropped the vest off". It's clear that the vest was treated improperly and that the fur and skin and been burned or cut off (will provide pictures). I took the vest to a fur specialty store and they quoted me $200.00 for repairs. The fur specialists said this was a common mistake made by dry cleaners that advertise cleaning fur and do not know how to properly clean these items. I asked Mark Twain Cleaners to reimburse me for the repairs and they refused. read more