I'm generally averse to using chain providers for computer repairs. I worry that their technicians…read morewon't take data security as seriously as I do, and that, if they break a part or fry a board, it will be harder to convince them to make good on their error, and to fight them if they won't. I haven't had any such problems with Laptops Plus, aka Tech2U. Just as in the old days, when Laptops Plus was a couple of guys working on machines in the tiny Clairemont strip that also hides The Godfather Restaurant, Laptop Plus' service is prompt, attentive, personal, professional and expert. Plus, the prices are fair and explained properly, up front. I can't imagine what more a person would want from a tech support service.

They were very reasonably priced, gave me frequent updates and got my approval for all work done…read more My mac laptop has been working perfectly since They replaced the battery and did some updates.

Lookno further! In addition to being knowledgable and…read moreskilled in his profession, Weston is also a genuinely kind and caring person: above all else, he truly wants to help the people who present him with their ailing, broken, dysfunctional computers. I am one of "those" people. From the moment that I walked into new Age Computers and met Weston, I just knew that I had come to the right place. Following 2 days of struggling, hour after hour, to dig into the problem I was having, all I had to show for it was a deeper hole!! I came over to his shop, gave him an overview of my problem and left; he called me the next morning to tell me all was well and to come in and pick it up. He charged far less than I expected and it has worked flawlessly for the last 4-5 weeks since I got it back. Given my record of crashing computers, I least I now know where to go the next time and won't waste my time attempting to 'do kit myself!!

We took my PC to Weston because of a malware issue and to clean up accumulated junk. This was our…read moresecond visit. Weston did all the clean up I needed. But when we got it home we needed help reinstalling my email and audio inputs. Weston helped me and my daughter remotely and got it all re-installed. Neither myself nor my daughter are very computer savvy. Weston's after service customer support is great. I'd give him a 5star+ rating., "The icing on the cake" is his low prices. I'll bet he is the lowest in town.

Hail Cesar! My laptop screen was black and wouldn't respond. After trying to diagnose with AI and…read moreYouTube I called Dell and they wanted me to wait 1-2 days for them to send a box, then ship it to them in Texas! They said it would take from 7-14 business days to try to have it repaired and they had no idea how much it would cost (after the initial $59 fee). I had just paid for an expensive software rental for the month, are you kidding me???!!!! Luckily I found 24/7PcTech! Cesar called me within minutes, it was late Friday and all the other local repair places were closed until Monday. I took it over and he had it diagnosed and fixed in less than 1 hour! Dell told me not to take it anywhere locally. When Cesar opened up my computer he showed me the cheap parts they had used on my expensive laptop. He replaced the bad parts with high-quality ones. Now I'm just waiting on part 2, more parts to complete the repair. But it was good enough to use to get important work done over the weekend. Thanks Cesar!

I rarely leave negative reviews, but I feel obligated to share my experience to help others avoid…read morewhat I went through. I originally brought in my MacBook because it had a screen issue. Instead of repairing it, I was told it would be very expensive to replace the screen. The technician then offered me what he described as a "great" MacBook Pro if I paid an additional $350, and I agreed. When I got home, I charged the laptop. It made unusual noises, so I called him. He told me it was "just the fan" and not to worry. Shortly afterward, a low battery warning appeared. I asked if he could replace the battery, and he told me to go buy a new battery myself and bring it in for installation. Trying to get help became extremely frustrating. Several times he told me he wasn't available, even though he had previously implied he was available 24/7. I have text messages documenting all of these conversations. After finally finding a time that worked, I brought the laptop back. He later texted me that it was ready for pickup. When I arrived, the laptop was turned off. He told me it simply needed to charge overnight. I took it home, but it wouldn't charge at all. When I contacted him again, he claimed the battery was probably bad and once again told me to buy another battery on my own and bring it back. At that point, I lost confidence and took the laptop to another technician for a second opinion. I was told that even with a bad battery, the computer should still show signs of life when connected to power. Instead, they found a motherboard failure, meaning the laptop was essentially nonfunctional and would never work without a major repair. I felt completely misled. Rather than standing behind what he sold me, he repeatedly shifted the responsibility and expense onto me. I have documentation of our text conversations and the sequence of events. I have since filed complaints with the Better Business Bureau and reported the matter as suspected fraud. Please be extremely careful if you are considering doing business here. Based on my experience, I cannot recommend this busines

I highly recommend On-Site Techs for any of your computer service needs…read more I needed to transfer data from my old laptop to a new laptop so that I could function at work without down time. I searched online for Tech Support in San Diego and then contacted several firms. Some were not responding to voice mail messages and, when we eventually spoke, had high rates and long lead times before a tech could be sent to my office. John Airy of On-Site Techs returned my call almost immediately, has reasonable rates and could see me the next day. Once John assessed the time for transfer of data from computer to computer, he recommended saving time by taking the two laptops to his location to complete the data transfer. He then was willing to return on a holiday to adjust the views on the new computer to my familiarity so that I could function for the next work day. John is extremely knowledgeable, proficient and efficient. He communicated well to explain how views could be adjusted and he made good suggestions without tying to upsell programs. He has an excellent professional manner. I intend to retain the services of On-Site Techs as my local source for any of my computer issues. John is simply outstanding for his business performances.

Yes, John did a good job and got my printer working. I would have him back. He was professional.read more

These guys are solid. They always come through in a pinch. 85 characters of goodness for these guys!read more

Had a great experience just getting a quote from these guys. They were helpful and easy to talk to…read moreon the call, and took the time to walk me through my options. They offered a package deal, which wasn't what we needed -- we were looking for something more on-call and flexible. They seemed open to accommodating that, which was reassuring. Haven't used their services yet, but based on the initial call I'd feel comfortable reaching out when something comes up.

i've been a memeber with remote services as well as in home services for years.....and…read moretoday.....after several remote sessions.....to no avail....it was'nt conflict or corrupted files kinda thing.....brandon went above and beyond and figured out that my old desktop hooked up to my new one.....had 2 cables hdmi/display usb ports were both connected.....something just about anyone could miss.....so running the new cable and removing the old one since it went thru the back of my lg ultrawide curved monitor thru my wall was bit of a task.....he got the job done..... i would recommend these good folks to anyone that needs all around computer support.....like i said been using them for years now.....never dissapointed me..... highly recommend!!!!!

We got hacked for the second time and really needed to have our systems checked out by a…read moreprofessional. Brandon came out the very next day and was able to promptly identify several issues. He displayed in-depth knowledge as he described our options in laymen's terms. The recommendations Brandon made included pricing and warranty information. All of the work was efficiently performed and explained as he progressed. We are very pleased with the their products and services and would not hesitant to recommend them to our friends and relatives.

So happy to have found this company. I searched for months to get a technician for my old school HP…read morecolor laser printer ~10 years old. And finally found a place that was rather close and responsive. After a welcoming call from to the agent, they said a technician would come out the next day. Steve shows up this morning and I told him what had happened with duplex printing. Instead of telling me I need some expensive parts to repair it. Found that the movers must have jostled the rollers loose. We found the parts behind the desk, he put it together in less than 5 minutes and was out the door. Couldn't be happier and more pleased. It is great to see that there are still companies that operate with integrity around here. Will definitely use their services again and spread the good word.

We can not say enough good things about Sharron and Steve. Our vintage plotter has been an asset…read moreto us and recently needed servicing. It is always a gamble finding the right place but in this case, by luck, we nailed it. Sharron took care of us immediately and Steve was so patient, professional and thorough. And as a bonus, our plotter looks brand new. It was not even this clean when we bought it a million years ago. If you need help, these are your people. 10 stars!

brought my mac in. supoer freindly staff. video was not working. he diagnosed and said he got it…read moreto work must of been a bad cable. very hionest people. highly recomend

It has been 6 years since Shannon built my pre-pandemic PC and it has run great all of this time…read moreexcept for a gradually worsening reboot time (which I could deal with) -- unfortunately I had a little hard drive glitch a couple weeks back which made me realize my PC was on borrowed time, so I knew it was time to pay a visit to Shannon and SD Bytes. Rather than upselling me on a brand-new and pricey rebuild, Shannon cloned all of my data over from my current hard drive, put it on a new hard drive, and upgraded me to Windows 11. And through sheer determination, Shannon also fixed my reboot time -- it went from 2.5 hours down to under a minute. This was without a doubt a hugely time-consuming and frustrating process, but Shannon and his team went above and beyond to diagnose and repair it. I absolutely recommend Shannon and SD Bytes if you need a repair or an upgrade or a rebuild or something brand new. You won't find a more competent and honest team in San Diego!