I'm really glad I found Derrell, he's a no‑nonsense guy with real integrity. My lab machine had died, and with my busy schedule I just didn't have the time to troubleshoot it myself. I first took it to a shop in Alpine, paid $300, and they claimed it was fixed... but it wouldn't even boot when I got it back. Then I shipped it to another place out of state, and they insisted it was bad RAM or a bad motherboard, also wrong. After spending way too much money on 2 different shops, Derrell diagnosed the issue in less than a day. He gave me the exact part number to order from Amazon, didn't make a dime off it, and once it arrived (shipped straight to him), he had the machine up and running exactly when he said he would. I'll definitely be using his services again whenever I need help. Couldn't be happier! read more

Derrell was really there for me when I was having computer problems on a Saturday. He answered the phone right away, and he was very friendly and helpful. He asked a few key questions, and he walked me through what was necessary in order to solve the problem over the phone! Just out of the goodness of his heart. So he knows what he's doing. He beat the AI. It was an urgent situation and he was as generous and helpful as he could possibly be. Thank you so much! read more

Very skilled, I was skeptical at first since this person works out of a garage, communication was a little delayed but be patient because you will be surprisingly pleased with the price and the work, great result! read more

Very off putting individual that was incredibly rude amid service I received. Job got done, but not satisfied with the customer service whatsoever. Quite pricey service as well in comparison to other places. EDIT: Furthermore, this business lies about their responses negative reviews, in an attempt to persuade individuals to come here I assume. Incredibly unprofessional and after reviewing the other negative reviews from this place... it seems they can't even fix a simple PS4! In actuality, I can recommend Elite Computers to go to for your electronics to be fixed! Certainly haven't dealt with nearly as many issues there as this dump. read more

Derrell came thru and repaired an aging imac back to its glory days. He was extremely thorough in his diagnostic and his rates are highly competitive. I will be referring all friends and family with cpu issues and help support a great business. I could not be more satisfied with the level of service I experienced. read more

Derrell is very, very skilled at computer repair. He explained exactly what needed to be done, price, was extremely communicative during the process, was extremely thorough in his assessment and recommendations, and the computer works perfectly. His shop is also very convenient because it is in my neighborhood of San Carlos. Highly recommend! read more

I'm not sure how this guy is getting good reviews. He "fixed" a laptop screen for me and told me it has a lifetime warranty. Screen failed within six months. He refused to give me a refund or replace the screen. Now he blocked me and my wife from contacting him. We will lawyer up. read more

Derrell is a phenomenal worker and basically saved my PC from a slow death that I didn't even realize was happening. Very communicative, and is VERY knowledgeable about his work with plenty of experience and credentials to back it up. He's definitely gonna be my go-to-guy for any PC related building!! read more

Derrell works fast, is extremely knowledgeable and sharp, charges modestly, explains issues clearly and in full, and is very willing to work with your schedule. Derrell has almost perfect Yelp reviews. for good reason. read more

My laptop was not accepting the plug for a charger, as I suspect my dog may have yanked the cord out by stepping on it. After waiting for a tech savvy friend with endless excuses for delaying looking at it, I asked Google for a repair computer tech near me. That is how I first found Derrel. I called and left a message about my problem, and received a text message stating what hours he was available on Saturday and Sunday! I arranged to bring it in for a free evaluation which was done overnight, while he kept me updated on the status and repair. Derrel figured out the problem that was more of a user error on my part and in spite of taking time to assess the situation didn't charge me for making it work! What I found most impressive about Derrel was his level of professionalism, wide range of experience and his friendly, relaxed demeanor. I definitely will have him do other computer repairs I need and recommend him highly! read more

Well all I can say is that this computer technician knows his stuff and he got me back up now I can do my school stuff and work stuff top tier service Big thanks to him thank you read more

Derrell is a great guy, very thorough and knowledgeable. He definitely gets my recommendation for anyone with PC issues. He gave me a very thorough analysis and didn't even charge for it! Definitely my choice for any and all future PC related projects. read more

Top notch service and communication. I wouldn't trust anyone else to work on my computer. Derrel goes above and beyond. His prices are very reasonable and talks you through any questions or concerns. read more

Brought my gaming laptop in for water damage, minor but enough to disrupt the booting process resulting in it getting stuck at the bios screen. Though I didnt catch him the first time I called, he was quick to call back and after inquiring he gave me a brief explanation of what he suspected was going on. He offered a free diagnosis as well as a guarantee that no matter the work he did on it, if the computer didn't work there would be zero charge. Quoted me a little over a hundred dollars for a thorough ultrasonic cleaning which seems fair since it's a time intensive process best left to specialists. He discovered that my ssd and WiFi/bluetooth card had been affected by the water and while the ssd would need replacement, the WiFi card worked just fine after cleaning. He promised me that if I had any problems with the WiFi or Bluetooth he would replace the card at ZERO cost which is above and beyond. I bought and sent the new ssd to his place and after a week it was ready to pick up (he initially quoted a couple days but warned me that he already had many other customers projects going at the time, so along with the extra work outside of the original scope that was just fine) Throughout the whole process he was very friendly and communicative about his findings while doing the repair. I got my laptop back clean, tested, with the same ssd I had bought and working the same as it had before. That's a win in my book. Total cost of labor came out to 200 which really isn't bad. Remember this is specialist work and you should weigh the price of repairs against the price of replacement, not just what you are hoping to spend. He also offers 6 month warranty on all his work which really helps ease the mind. Just overall a friendly and honest guy offering specialty services at a competitive price. read more

So I woke up one morning and found my computer would power up, then turn off, then power up, then turn off. This was Saturday morning too so most places were closed, and I was hoping to get it fixed right away. Thought I'd give this place a try since it was the only place open, but wow, I found a gem! Derrell is amazing, fixed the computer before the weekend was over and did a great cleaning as well! Thank you so much, will definitely recommend to all my friends. read more

I spilled coffee on an old MacBook Pro, and it could no longer charge. Apple would fix it for about half the price of a new computer, and I'd lose the data on the disk. Derrell fixed a couple frazzled leads, replaced the battery, and got it up and running -- for a very fair price. Considering how important this was to me, I even felt like he undercharged me. When I had a subsequent problem that he could diagnose but not fix, he sent me to another (unaffiliated) location that was indeed able to fix the issue. Plus he's a super nice guy and good at communication. He does other hardware, too. I recommend without hesitation. read more

Great service. He knows most everything about computer. He is quick and you don't pay until he finds a solution.

Great service, unmatched hospitality and communication. Removed two completely stripped screws from gaming laptop without issue and an extremely reasonable price. read more

Darrell brought my old laptop back to life in record time. Honest and very affordable. He's now my guy for computer service. You won't be disappointed. read more

Derrell is awesome. My pc fried itself and after hours of my own work I couldn't figure out the issue. Called him, dropped it off and just over a day later. He was able to figure out the issue and now we are up and running! Thank again! read more

I highly recommend this company!!!! Derrell was extremely friendly and helpful thank you If you are looking for an affordable quality repair service this place is the way to go for sure read more

He fixed my PC and installed a new bluetooth into it. Price was very affordable and half that what I would have paid at a GeekSquad. I recommend all of my friends to him since he is nice, easy to communicate your problems with and had it done in a day or two. read more

Lost my broadband/Internet connection. I spent two hours playing around and finally did a network reset. It did not work. Took my computer, modem, and router to Derrell to his location on Euclid Avenue. He checked out everything (for free) and agreed the problem most likely was the router. I went to the Cox store in Santee and they upgraded me to a combination modem-router. At home I connected everything and I now have my broadband/Internet connection back! Thank you, Derrell!!! read more

Great experience. Very communicative. Explained the perameters of the job well and completed the job just as he stated that he would and when he would. read more

After getting my computer revamped by Derrell, I came back awhile later to get my keys fixed which were so annoying-- they kept typing random letters as I would type. Derrell fixed in in a day and now my keyboard works perfectly. He did it at no cost! Derrell always has high quality product service and customer service. He is always kind and respectful. He gets the job done well and quick. I will always recommend Derrell's services to anyone who may need computer repair help-- He's reliable and friendly! read more

PC display randomly stopped working and couldn't figure it out with my own troubleshooting. Dropped my PC off to Derrell and he gave me the run down on the typical diagnostics and troubleshooting that he does. Turns out one of the connections within the PC had come loose and he was able to easily fix it. When I went to pick up the PC within less than 2 hours after dropping it off, Derrell said there was no charge. Gave him a tip and wanted to leave a review about the positive experience. Great to have a PC repair guy so close by! read more

Fair pricing, good communication, fast service. I came for a dead battery replacement for my laptop. Will be coming back for any future computer repair needs. read more

I had a problem where my PC was stuck in bios settings after an update followed by a cpu swap. After 2+ hours of troubleshooting and assistance from both my father who used to work in tech, and my older brother who's more knowledgeable than I was, I took my PC down the street to Derrell where he was able to fix the problem and get everything back up and running in less than 15 minutes. It turned out the problem stemmed from the bios needing to be moved to a legacy version instead of the default that it was on. The job ended up being completely free of charge since it fell under his "no fix, no fee" policy. Derrell was extremely friendly, helpful and generous throughout the whole job, and even recommended software to help me safely move files from one ssd to another, which he noticed I was running out of storage on. With the combination of amazing customer service, Derrell's knowledge and expertise, the speed at which he's able to diagnose and solve problems, as well as his hours makes Derrell your best option for local and affordable IT services and computer repair. Highly recommended. read more

Went to Derrell last month because I was giving away an old (really old) MacBook Air and I wanted the keyboard to look "new" with a replacement letter N. Same day, all done. He is most professional, so friendly and helpful. Now, a month later, I will be taking my 2014 iMac to him - Apple said it needs more help than call-in support could supply. I have NO doubt that Derrell will be the Magician he always is. read more

Went to Derrell after my self-built dual cpu pc was having major problems during boot up, and the Best Buy Geek Squad told me they had no idea what they were doing working on a more specialized setup like this one. Derrell's price for a diagnosis of the problem felt like a steal, and he kept me updated at all times throughout the process. After it was determined that my motherboard was at End-of-Life, he was even able to source a replacement for me and rebuild the pc himself with the new part. Great value for great service from a guy who's an expert at what he does! Thanks Derrell! read more

Where do I begin. First, I want to state that I have no idea how this man has any positive reviews. My only assumption is that they are fake. This has been the single worst customer service experience of my life. I went to Derrell's because of the great reviews he had, even though it was a little out of the way. I brought a bunch of devices for him to repair. iPhone 3 and 5, iPad 2, Amazon Kindle, Galaxy s7 edge and a couple other devices including my dell laptop that has been crashing occasionally and had a couple boot errors, but otherwise has been running perfectly. I explained that the laptop was the most important because I am currently looking for work and all of my documents were on it. He told me he wasn't sure he could repair the phones, but would run some tests on the laptop. He actually messaged me the next day telling me the laptop was booting fine and gave me some instructions he thought might help. So far, so good. The next day, he messaged me saying that if the laptop passed his hard drive test, he would just clean it out (air dust it) and call it good. When I came to pick up the laptop, he mentioned that the hard drive test had failed in a couple sectors, but would be ok to use and that it might fail in a month or a year. It was hard to tell. At that point, I told him to just order a new solid state hard drive and that I would drop back off the laptop when the hard drive arrived and when the rest of my devices were repaired. This is the point that his customer service fell off a cliff. I asked him about the other devices he had. He handed me back all of the devices saying he was unable to repair any of them other than the iPad and one of the phones. Hmmm ok, not a good sign, but I'll gladly take them back and take them to a competent repair person. Mind you, I didn't say that to him. So I went home and waited. And waited. And waited. I didn't hear a word from him for 10 straight days. I messaged him asking about the other devices and the status of the hard drive order. I also informed him that the laptop was crashing every 20 minutes and sometimes immediately after booting up, and asking if I could drop it back off. He replied that he would get back to me shortly. So I waited. And waited. I don't know what shortly means to him, but to me in means a few hours, at most. So the next morning I message him. Yo, what's up? He informed me that none of the other devices were repaired, but asking if I wanted to drop the laptop back off because the SSD had arrived. At this point, I wanted to let him know I wasn't happy. I told him I was surprised he had high ratings in a few places and that his customer service skills were lacking. I also let him know that my computer was in worse shape than I had left it to him in. In addition to the crashing, which I do not blame on him, the internal speakers were rattling inside and were effectively unusable now, which I do blame on him. I was direct, but not impolite. His response? "So did you want to stop by today? Let me know because I have multiple errands and appointments today." Umm, ok? I guess we're not acknowledging customer's complaints. I informed him that I would be by to pick up my devices, "shortly." I also told him I planned on sharing my negative experience online, so others weren't duped by his positive reviews. His response was some nonsensical attempt to shift the blame onto me and a condescendingly worded excuse that the speaker problem must have been there all along and he would show me why so I had a "hands-on" understanding of the problem. Ummm, no thanks. He asked me to call him so we weren't messaging back and forth. I couldn't help myself and told him that I would call him back...you guessed it, "shortly. He tells me that he doesn't allow "random pop-ups" at his office, which by the way, is his house. He explained that the original "shortly response from him was an auto response he had set up on messenger and that he was at work when I messaged him. I told him that I was going to have my friend pick up the devices because I didn't want him to say some stupid stuff to my face (I should mention that I have left out some of the annoying comments he made to me along the way in the interest of brevity. I know, too late.) He then told me to provide him with an address so he can ship the items to me. Uhhhhh, no thanks. First of all, in no way do I want this man to have my address. Secondly, I do not want to wait another ten days for him to decide to send the devices he's had for ten days already and hasn't touched. Lastly, I felt this was a final dig at me. He already knew I was going to take my case online and my thought is he wanted to passive-aggressively make me pay for that transgression. So as it stands, I am refusing to provide him with my address. My laptop is in worse shape for letting Darrell put his hands on it and I am going to have to go to court to get them back. read more

DO NOT RECOMMEND for complicated fixes! Last September, I spilled orange juice on my laptop. Since I'm a student at SDSU and he's close to campus, I gave him my laptop to fix. He said he would switch out the keyboard and that it would take a couple of days. It ended up taking THREE MONTHS. Even throughout the three months, he would rarely respond and when he did, would say "sorry for the delayed response, it should be done soon" when it obviously wasn't. I didn't write a bad review for him back then because he was very generous since it took so long to fix. Flash forward to three weeks ago, the same laptop out of nowhere stopped working. I took it to another laptop repair store and they said that MULTIPLE screws were placed in the wrong places and that one had dislodged and was laying on top of the logic board. I am extremely disappointed because the cause of this malfunction the second time around is fully Derrell's fault. read more

I brought my Dell Inspiron 16 with a broken hinge to Derrell after being told outrageous prices by both Dell Support and other local repair techs in strip malls. He was able to completely repair my hinge without needing to order any replacement parts, and in the same day no less! As a college student, this quick and reasonably priced repair was incredibly appreciated, and I'll always recommend my friends to him with computer issues. read more

Finally! Found a computer repair person who was not only friendly, but had top notch skills and was very forthright about the time and cost of the repair. I called 3 other places and very specifically explained the issue. Everyone wouldn't even give me a reasonable time frame or narrow down the cost. I had labor costs from $150-$300! They just said to bring it in and it could take 2-3 days before they'd know. What?! Derrell had me bring it right over and it took him less than an hour to diagnose the issue. It cost under $100 and was ready the same day. He's incredibly honest and his customer service is excellent. Derrell is extremely proficient, accommodating and you'll get a professional job with a smile! I'll recommend Derrell to all my friends & family! read more

Derrell is usually my first call whenever I have any kind of computer problem. He has helped me with many different one over the years so I trust him. His prices are very reasonable (both for his time as well as for any repairs and parts needed). IF you've got a hardware or software question or problem, give Derrell a call or visit. read more

Darrell was friendly, straightforward and knowledgeable. Everything you'd want when getting your computer repaired. He didn't try and pull a fast one and add more services that i didn't need. He fixed the problem fast and I'm writing this review from my newly fixed computer. Thank you Derrell! I will be using his service any time I have future issues with my computer read more

Derrell went above and beyond to revive my computer and copy the hard drive. My PC has been on its last leg for the past year or two. I am a graduate student and all my coursework is online so I use my computer constantly and for everything. Low and behold Tuesday night my computer completely blacked out on me after trying to help my parents play a video that was on a USB. Panicked and distraught I was convinced I just lost all my coursework that I needed in order to graduate this coming December 2019. I was sure I would have to call my college and explain the situation and tell them I was foolish enough to not listen to them about saving ALL of my coursework to an external hard drive or another source in case of this exact situation. I tried running basic repair over the phone with my boyfriend, a computer programmer, but there was nothing that could be done except take it in. Mind you this was at about 9:30pm on a Tuesday. My dad began to search through Yelp and happened to come upon Derrell's page. What was shocking was that he was still open until 10:30pm! I called him and left a message, explaining the situation and telling him that this was basically my life for the past two years and it was all slipping through my fingers. He called me back immediately and due to the dire circumstances encouraged me to come and drop off my computer when it would already be well past his closing time. I drove as fast as I could to his shop and felt even more relieved meeting him. He was calm, collected and after a minute of looking things over assured me he should be able to at least extract the hard drive and I should have most of my work.He was kind and told me he would do whatever he could, even offering to fix it to the best of his ability. After a bit of talking he determined he could basically put a band-aid on it and keep it working but getting a newer computer would be best. He also told me that if he couldn't fix it, he wouldn't charge anything. And even then his rates were amazing. Derrell is kind, competent and reliable. It's now Thursday night and I have everything back. I have a copy of the hard drive on a USB. He was able to extract about 95% of it, but that's better than nothing. But more importantly he was able to slap on that band-aid fix to my computer to keep it going until my new one comes in. I can't thank Derrell enough and I have told him more than once he saved my academic career. read more

Derrell did a great job with my MacBook ! Kept me in the loop about the whole process and it works amazing. Fixed my screen for a great price aswell read more

I recommend this computer repair shop to anyone looking for a friendly and knowledgeable experience from Derrell. I took my laptop in to replace a broken keyboard and Derrell explained every detail of what he was going to do. He gave me periodic updates on the parts I needed and when they came in. When it was time to make the repairs, he had my laptop fixed and working like new again the very next day. read more

Derrell was amazing! My work computer needed a new battery and charger. He got the parts I needed in less than a week and was super flexible with the drop off hours, since I needed my computer throughout the week. I dropped it off at 5pm on a Friday and got a text from him the next morning on Saturday at 11am that it was ready! He's also super easy to talk to and provides great customer service... I highly recommend him. read more