As storage spaces go Manhattan Mini Storage is one of the best. The easy to book storage shuttle makes it a no-brainer to get things in and out of your storage unit. And they have free cute little bottles of cold water at the front desk! Savonne King a Storage Associate at the 401 E 110 St location is very helpful and professional and stops at nothing to make sure things are going well all while making customers feel comfortable with her kindness and pleasant outlook. The massive steps used to reach the upper units are very secure and feel safe to stand on but as a not incredibly muscular person I found them hard to unlocked and move. read more

Ever since MMS got bought out by another company (Storage Mart), quality has been rock bottom and gone downhill from there. Not only do they close on the holidays (it used to be 24hours/day, 365 days a year) but they keep raising their prices! If it's not every year, then they raise the insurance rates, plus they charge a processing fee for using a damn credit card!! So I stopped using my cards, pay via ACH payment... and yet rates still go up! Some of the staff can be friendly and have given me breaks; but some of the newer peeps are downright useless (not customer service, more like CUSTOMER DISSERVICE!!) Come on, they r squeezing every penny out of you -- even if they are not minting those anymore. Let's do better here... tried to write letters to the main HQ of Storage Mart, but have fallen on deaf ears. It doesn't matter if I'm a loyal customer for the last 11 years and never late on payment... these days loyalty doesn't matter anymore. WORST WORST WORST. read more

The facility sent an email a month ago when we were out of the country informing us we'd need to move units because of "construction". There was no contact again after that. No phone call and no follow up email. Received 4 emails today stating auto pay canceled and then renewed, change of terms and new unit info. They cut the lock on our unit and moved our items without permission. The employees working were terrible and said we should've checked our email. The female who answered the phone said "it's not her fault someone didn't do their job." This is such a violation of our trust. we have no clue who moved our stuff and what's there anymore. We called corporate and asked to be connected with a facilities manager or someone who oversees the facility and were told someone would get back to us in 72 business hours. We asked for the persons name and were told his name was Andrew R. We asked for his last name and they us they couldn't give us that for "privacy" reasons. How ironic... they broke our trust and invaded our privacy and Andrew R's last name can't be revealed. This whole company is a joke. We will update review once they get back to us. Meanwhile we can't access the unit we're being overcharged for because they have a new lock and we don't have the keys. I DO NOT recommend using this facility. read more

They are nasty crooks. Do not rent a unit here. After having to move my unit I decided to move out and they still charged my credit card. BEWARE. I will wake up everyday to spread the word about this awful place. read more

Be prepared for them to jack up your rent every couple months after you move your stuff in. I've been there for 4 months and my rate has now more than doubled. They prey on you moving your stuff in and not having somewhere else to go. And the rates always go up just before a holiday weekend. read more

Worst service ever. I showed up after a month to get some stuff from my unit and found out the lock is changed by the facility without informing me And when open the unit all the stuff gone. Literally everything. When asked told don't know anything. Even no clue of break-i just gave me the claim form. Seriously, they changed the locks and not informing me and pretending don't know anything. This is so shameful. How can someone truest these people. How are your stuff safe. What are these cameras for? B** f**. These storage should be accounted for liable. They should be sued and taken to court and shut down completely ! read more

Do not get yourself sucked into this heinous business. They will arbitrarily raise your rates at any moment without notice. My storage unit went from approx $550 to $860 in the course of a couple of years. I recently moved units and my rent was raised twice in 2 months, adding over $80 a month to my rent. Just totally outrageous the way they operate. And of course if you are busy like most people you never deal with it. Even worse, the elevators at this location are often out of order and you are unable to access your unit. The staff, naturally, is rude and unhelpful and loves to blame you if you had the nerve to not know that anything is out of order. read more

RUN. DO NOT USE THIS STORAGE PLACE. These people are so evil. They don't care at all about their customers, this is so horrible I have no idea what to even do right now. I rented this unit after finding out so had to leave to country for work on very short notice. I started moving in my belongings. Halfway through my code to get in the building stopped working. There was someone else outside having the exact same issue. But they aren't leaving the country for work so they can confront these horrible people tomorrow at 8am when they will actually answer. Half my stuff is inside; half is out. They say no one can help me until 8am. I have to be at the airport at 4am. I paid way too much for this unit, and I can't even cancel and move my stuff to another place. I'm completely screwed. They had the audacity to tell me they couldn't do anything because what was happening was "not an emergency, a emergency is when the building is on fire." Right now I am standing outside, half my stuff inside, half out. They have my money and my stuff--and I bet you these evil people keep charging me the full amount each month even after what they did. read more

Kept delicate clothes here way too long and managed to ignore their existence for 10 years. They may have changed locker locations relocating my boxes for me I think. I believe it bc my boxes were stacked better than I remember doing it. They were so kind pleasant and helpful (thank you alicia) getting my stuff out and closing out (very simple) and even figuring out how to donate stuff no longer wanted. Prices are all fair for nyc. read more

Horrible service! After I've moved out and paid all my fees and whatever I owed, I still got letters and phone calls stating that I am now past due. I reached out to them and let them know that everything was out of the unit and I paid whatever was owed, and I asked for a supervisor to give me a call back, I haven't heard back, almost two months later I get a letter in the email saying that I'm overdue and that my stuff will go to auction ‍ Very unprofessional, and they just want to overcharge read more

Initially I was able to ignore the fact that they allow homeless people to loiter inside the building and their history of thefts from storage units at the 44th street location, but due to their high employee turnover, the front desk staff is now extremely rude, unprofessional. On my last visit, despite opening an account here with my wife three years ago and personally using the unit approximately every week, they said I wasn't allowed into the unit. Despite being named and authorized on the account, when we moved to a larger unit, they just threw out all of our information from the original account, so I am no longer allowed in the unit. Not only that, but they would consider calling my wife who IS now the only person in the account. They demanded forms be filled out and submitted before they would allow me read more

They've removed two parking bays and there's nowhere on the street to park. Loading and unloading is near impossible during regular business hours. read more

You'd think a storage place would have evenly paved floors so you could wheel your stuff without it falling off your cart every seventeen seconds. Manhattan mini storage does not deliver on this. Also I am currently trying to check out and one person is in the back bs'ing instead of helping me. I can actually hear his conversation since the wall is very thin and it is about his stance on the right to "fux wit" multiple women at the same time. Don't get me wrong I'm all about that too, but I feel like there could be a better time for it. They get 2 stars because most people that do one star have anger issues and I don't want to be associated with them. read more

Manhattan Mini Storage - No customer service period - Self Storage Near Me - New York, New York

I never write reviews but I have to say that Alicia at Manhattan Mini storage is so nice and helped me so much. She went out of her way for me. Thank you Alicia. read more

Dan is the man to see. When a freelance company we work for closed up, he went above and beyond to ensure we made a smooth transition to another unit. I had to downgrade but kept everything within budget. The Location is Great, beautiful view but most of all great customer service for the years I've been at this location. read more

Manhattan Mini Storage - Open 24/7 - Self Storage Near Me - New York, New York

I like the fact that they are open 24 hour, 365 days a week. And I feel that mt storageunit is very safe. A very professional and courteous staff. I rented the Conference room a a very reasonable rate. Much much cheaper than renting a conference room at a Regus location. I'm hoping in the near this location will offer it's current clients first priority at office spaces. read more

We rented a storage unit from Manhattan Mini Storage for about seven years, and had a good experience while there. Friendly staff, clean facilities, never saw any bugs inside, safe, parking spaces at the facility - everything you want from a storage place. The only negative is that the rate for storage did seem to go up about $10 a year while we were there, but I guess that's what happens when there's no shortage of demand because of tiny city apartments. read more

I am incredibly disappointed with the behavior of the general manager of this facility. He was incredibly rude and unprofessional. He raised his voice at me while I was having a calm conversation with another customer. He was very emotional and made false statements about me in front of other customers and his staff. I am appalled by this unprofessional behavior. I would recommend that you avoid using this facility. I will also be telling my contacts and colleagues not to use this facility I hope that Manhattan Storage trains their personnel to be calm, professional and respectful to customers. read more

I think its ok, just a little fishy. I tried to reserve a room online when I answer like a couple minutes later they suddenly no longer had a room at smaller rate. But maybe that's the name of the game with storage units? I paid about $70 bucks for a small room. Don't expect it to be anything nice. It's just a little square storage. Also you have to buy like two locks and one of them they ask for it back. If you forget the card you are also charge another $10 bucks. Also you have to add another $10 bucks because of insurance for your item. So things do add up. it's not as cheap as marketed. But one good thing is they give you free shuttle curb to curb if you move--ONLY if its Manhattan. If you took a cab there to move your stuff there they'll refund you if you provide a receipt. Overall, its ok, but not the greatest facilities. The neatest and prettiest part of it is the front desk area. read more

I forgot my pw - I am as far as I know still a member fo YELP! I simply want to acknowledge the most helpful kind and generous service of : Ms. Sinabu and General Mgr. Mr. Robert Munster Manhattan Mini Storage 645 West 44th St NYC 10036 I am not willing to divulge any further information. Please make sure they are adequately acknowledged. Thanks so much! Mali Gesmundo read more

Excellent customer service friendly staff members here. I was there 3 times to store my belongings due to a planned move. They were efficient and helpful. The forms had already been completed when i got there. Staff assisted me with opening the storage unit. The taxi (FREE pick up) driver was also very helpful assisting me with picking up my things outside of my door and helping me unloading my things at the dock at the warehouse. It was a great experience in an otherwise very stressful situation. read more

Best storage experience I ever had . Facility is clean, they have a conference room available to rent - units are accessible 24 hours a day . Most of all - customer service exceptional - Elijah is amazing - very professional - goes above and beyond every single time - thank you for a great experience ! read more

Such a wonderful experience here, thank you to Mark who went above and beyond the call of duty from getting me all set up to even physically helping me with my storage. I was under a lot of stress and he couldn't of made this move any easier. Pleased & grateful read more

The only thing that went right with our move is booking our storage with Manhattan Mini storage. Alicia helped us secure a great storage room and was very accommodating. read more

I've had a great experience here! Checking and moving in was great for a first timer like me. Every policy and all of the guidelines were explained very well, so I had no questions left to ask. Moving out was also quick and easy. All 3 employees I encountered were lovely and very helpful. I know I need to come back and store more stuff in the future, and I'm happy that I know I'll be treated right. read more

I was helped by Jovarny, who was super friendly, extremely knowledgeable about the services/facility and made sure I understood everything! Nothing was too much trouble for him, and he was super helpful in terms of getting me a Student discount when I hadn't asked/thought about it! The storage facility is straightforward and easy to navigate, there are plenty of trolleys and the unit allocated to me was in perfect condition and extremely clean! I don't have any hesitation or worry about leaving my belongings there! Definitely recommend! read more

Elijah is amazing. She made me feel welcomed and adressed all of my concerns promptly. Restrooms and main lobby are always clean and presentable. read more

Okay, so in my original review I gave this place four stars, right? With the dust being my only issue which to me is minor on the grand scheme of things. I was contacted by management on Yelp but I'm not on here enough to notice so instead, they caught me late at night when I came through to pick up some stuff. These guys had painted EVERYTHING so that the dust was no more and they wanted to thank me about my review and show me what they did to improve. You will not get this service anywhere else. I wish every company was as nice and helpful as Manhattan Mini storage. read more

Huge Thank You to Marvin and Nora from MAnhattan Mini Storage on 44th Street for a great service. Let me share that Marvin has identified my wallet that that mistakenly left behind. He then took the initiative to locate me and make sure I get it back in the same way it was left. Thank you Marvin for you honesty, initiative and professionalism, I truly appreciate it !!!! read more

I had a wonderful experience with Manhattan Mini Storage this past weekend. A competitor storage company literally left me hanging when they failed to pick up my boxes for storage as scheduled. After spending a good 30 minutes panicking, I called Manhattan Mini Storage hoping that they would be able to help. Indeed they did. They were able to arrange for movers to come to my apartment within 30 minutes to pick up my boxes and furniture. The movers were quick and professional -- and Manhattan Mini paid for the move! When I arrived at Manhattan Mini Storage, Jairo Mateo was working at the desk and he took great care of me. Within minutes I was set up with the right size storage unit and everything was handled. Jairo was very supportive during what was a very stressful moment. I should also note how clean and modern the storage set up is. I used Manhattan Mini Storage once prior, but was persuaded to try a newer storage company that boasted a cool app and more of a 'young' image. Well, they turned out to be inexperienced and unprofessional What I really needed was a tried and true company that knows what it is doing. Manhattan Mini Storage is clean, convenient and well-run - and they saved the day for me! read more

Rented a small space at the 44th St location this afternoon. It was a long process to check-in! 30 minutes. Just not efficient. Also, there is no air conditioning on all the floors. The floor where I placed my stuff was rather warm and stuffy. For a 4 by 4 by 5 bottom space, the rate was $86 which I still thought was an okay deal. Not sure how folks can deal with the upper spaces.... However, the place is not nice at all. Rather beaten up walls and the slowest elevator.. Really dodgey establishment overall. Maybe other locations are better? And give plenty of time for processing/check-in. Not sure if it was person-specific or not, but I felt like I was there forever.... time trap... it didn't help that the loudest family in the world was practically yelling at the check-in area... and the check-in folks have these windows with a small hole you can talk to them through. read more

I've been a customer at this facility for several years. During that time, the monthly cost for my storage unit was either raised or about to be raised almost yearly. After discussions with previous managers, I was able to convince them that loyal long-term customers should be rewarded in the same way that new customers were enticed with special deals. I just received notice for yet another increase. I made attempts to speak to the current (new) manager who signed the letter. My first phone message was not returned. I called again and spoke to an employee who could not help with my request to maintain my current monthly fee. I asked to speak to the manager and was told she is not available but that she would call me back. She never did. While previous management was usually accommodating, I'm afraid that the current management represents a downgrade in customer service. I have begun my search for a lower cost, more convenient storage facility. Very disappointed in Manhattan Mini Storage. read more

Did you know this location has an excellent meeting/conference room? Our company has used this space on numerous occasions and have always been satisfied. It is well appointed in terms technology features, clean, comfortable and affordable. On the day of our last meeting it was rainy, cold and miserable. The room (and the staff!) were bright, warm and inviting. Interestingly, our most recent use of the space we held training on great customer service. The Manhattan Mini Storage could not have been a better example how to do it right. We will continue to booK them in the future. read more

I've used this storage before many years ago. Back then the people were cranky and had a lot of attitude and made going there a hassle. I went there today with my friend to help her get a unit. Sophia was so nice and helpful. She was so nice and very helpful from beginning to end. She really made the experience a delight. This place is really good and the units are clean and well organized. Don't hesitate to use these guys. You won't be sorry. Ask for Sophia. read more

My wife and I just rented a storage unit there today and was very impressed by the smooth signup process, reasonable prices (compared to other options, and, most of all, the friendly, efficient, and professional service from Julian, who we managed to catch just as he was about to finish his shift. Instead of acting sour about having to stay late to help a customer (an all too common customer service experience in NYC), Julian was friendly, patient, and helpful throughout. He's clearly a man who takes pride in his work and pays attention to detail and the customer experience. We left feeling as though we'd made the right choice giving our business to Manhattan Mini Storage. read more

Fantastic storage experience! Alexander and the rest of the team were fantastic! Great service, good price, convenient location and compassionate, caring staff - during a challenging transition/move they made the experience as smooth and helpful as possible! Highly recomend this place!! read more

I had such a pleasant experience with manhattan mini storage, specifically the west 44th & west st location. From the first interaction when I was shopping around places through the phone- the customer service was no muss no fuss. When arriving and setting up all paperwork- Cloyd was a delight and made what was a hectic transition period in my life much easier. The 24 hour availability to get to your unit, the safe location and the excellent staff is what prompted me to come and review my experience here on yelp. When vacating my unit, I again interacted with Cloyd and also Earnest; both I have to give kudos to for great customer service and their timing and attentiveness are top notch. I highly recommend. read more

This review is actually for MMS on W 43th St at 11th Ave, but that branch doesn't seem to be on Yelp. Basically, I had a unit with them for about 3 years, and was very happy with the service that I received consistently over that time from various team members. Satyam, one of the managers, was in particular extremely helpful. It's just nice and refreshing to come across consistently GOOD customer service ( - it's getting increasingly rare in NYC these days!) Thank you, Satyam and your team. read more

You know I have really tried with this location. I had planned to leave months ago but have been so busy I haven't found the time. This is my very last review of this place. I don't know what customer service means to this company but I don't think it falls in line with what is the perceived norm. I have come back after a few months to find that the entire management has changed. And not for the better. Your staffing does not know to relate to individuals on a personal level. They (the evening staff in particular) can be very terse whenever you need assistance with anything. I'm sure they are tired at the end of the day and want to go home but customer service never takes a break. The bathrooms are constantly dirty and it takes forever to find someone working at the desk at night even though you can hear people laughing and shouting in the back. I'm not going to go any further it's just a shame to see things are going even further downhill. read more

Wow... Really Impressed with the service.. "Dio" was AMAZING.. She know what Custom Service means. I wish other people in publis service could spend a day watching how nice and respectful she is.... Dio is a breath of fresh air... If you think I am joking just go to the Post Office to see how it not Custom Service.. I can't say enough about this person 5 Star Service....I wish other Business got it right and take a page from the this girl "Dio" Sorry I didn't get her last name.. read more