This place is a scam wrapped in a lease. They raised my rent 100% just months after I moved in, then hiked it again 3 months later. No fixed terms, no transparency -- just predatory pricing that increases every few months, regardless of demand. Avoid this place. They don't play by the rules, and they don't deserve your business. read more

Terrible. Hiked the price by 25 percent only three months in, and when I questioned them about it, they said it was "standard" for them to raise the rent THREE TIMES in one year! Of course, this is not in the lease, and they don't admit this to you up front. Total bait-and-switch scam in its purest form. I would rather donate and throw away all my stuff than give any more of my money to these grifters, so I will be canceling my unit as soon as I can. Horrible way to treat your customers. Buyer beware!! read more

After seeing multiple units of the size, I was guaranteed, they do not actually have the size I was guaranteed. All units I viewed were at least a foot shorter than guaranteed in every direction. Absolutely do not book with or commit to these units. read more

I had Ahmad Hooper assist me when I closed my account due to increased rental rates. He was very helpful, knowledgeable, and friendly. After inspecting the unit, he was kind enough to assist me by carrying my items up. He made the process quick and easy without any stress. read more

Customer service is not very good the front desk workers are not helpful when you call on the phone

RUN. DO NOT USE THIS STORAGE PLACE. These people are so evil. They don't care at all about their customers, this is so horrible I have no idea what to even do right now. I rented this unit after finding out so had to leave to country for work on very short notice. I started moving in my belongings. Halfway through my code to get in the building stopped working. There was someone else outside having the exact same issue. But they aren't leaving the country for work so they can confront these horrible people tomorrow at 8am when they will actually answer. Half my stuff is inside; half is out. They say no one can help me until 8am. I have to be at the airport at 4am. I paid way too much for this unit, and I can't even cancel and move my stuff to another place. I'm completely screwed. They had the audacity to tell me they couldn't do anything because what was happening was "not an emergency, a emergency is when the building is on fire." Right now I am standing outside, half my stuff inside, half out. They have my money and my stuff--and I bet you these evil people keep charging me the full amount each month even after what they did. read more

The elevator that services the seventh floor was taken out of commission yesterday afternoon, but a kind employee helped us get up to the sixth floor then take stairs up to the seventh. I had a heavy load but he carried it up the stairs for me. Much thanks! read more

I would like to say, I have been storing here at 543 W. 43rd in Manhattan NYC for about 2 yrs. The service is great, and the staff are awesome. The place is very clean. Well-lit as in lighting. The elevator service is great. I had some an issue with my billing and Mr. Ahmad Hooper handed the issue and things are going smoothly now. Ahmad is a very helpful, if you ever have a question he could help you. Stop by and say hello to Ahmad, very nice guy. Carl read more

The rate increased 20% this January and another 50% in August, so I have to pay $100 extra per month than my original contract. It is crazy. Also, I was given a short notice in May saying that they need to renovate the second floor, so was forced to move to the 4th floor within one week. Terrible management. read more

Unfortunately, our small business discontinued our long term (7 years) rental with Manhattan Mini Storage at 5030 Broadway in Inwood, Manhattan. Since the new managment took over, hours of access were reduced, parking and docking accessed was reduced, while rent increased. Also, elevators seem to often break down, which gave us access to only one of two to be utilized. All the friendly and skilled managers have moved on to other locations. When we moved out last month, the long-term employees were very kind and shared in our lamentation that the company, under this new ownership, does not value the local community or make seriving local vendors as a priority. It's too bad, as the proximity is ideal for our business, but this company doesn't have their priorities in order and we are going elsewhere. read more

These are professional Grifters, running a business. This arrogant, bait-and-switch switch company provides absolutely no customer service except for 20% or higher rate increases every single year after your initial period. There is no negotiation because there is no human being with whom to negotiate: the front desk lackeys exist to sell supplies, They have no authority except taking your initial business (when they'll negotiate rates very slightly) but thereafter they're unresponsive as donkeys. They freely admit their corporate headquarters will not respond. Do you think I'd get a reduction due to a gigantic cement column taking lotsa space inside my unit? Only my initial nine months... then came the whopper annual rate increases. There is absolutely no way to check their rates after the first year. Oh, if mules could talk! I've been told the company is under new ownership, but their arrogance and unresponsiveness is even worse than before. Gotham MiniStorage is far superior; it's run by humans. I'd move there, except to haul and reorganize my things is an enormous hassle... Exactly what Manhattan MiniStorage well understands...so they nonchalantly assess 50% (or higher) rate increases by your third year. Even for NYC, these gougers are extreme. read more

The entire process was simple yet efficient. Stored my belongings at the E. 62nd store (#1985) location. Demitri assisted me at the front counter and allowed me to see the unit first to make sure the sizing was appropriate. Amazing customer service, everyone was friendly! read more

I highly recommend Manhattan Mini Storage at West 43rd St. I am a first-time storage space renter with some special requirements, Lawrence Turk (Larry) was extremely helpful as he walked me through the entire process methodically and explained my options thoroughly. The service was fast, courteous, and so very rare in these times -- came with genuine empathy and customization for my situation. The location was very clean and accessible as well. read more

This is a nice storage space and convenient for me, BUT ... They advertise reasonable rates to get you in. Once you're in, they raise the rates at their discretion and there's nothing you can do about it. I currently have 2 units. One was raised 20%, the other 40%. I was told it was still below market rent (which suddenly went way up over the last 3 months), but that's an additional $360 a year for me. I spoke to the manager and he was unwilling or unable to negotiate. So rent here if you need to, but be aware that your "reasonable" rent can go up exorbitantly whenever they feel like it. read more

My wife and I have had one small storage unit at MMS for several years, and were faced with the potential need for another if her office space closed, requiring us to move a small office's worth of equipment and documents into storage. Mr. Turk walked us through the options carefully, and before we could visualize the best options, found the one for us, which saved us a significant amount of money, with real flexibility. (Renting two smaller units close by each other rather than renting a single, large unit). His thoroughness and dedication to our needs over profit makes it very likely for us to stay with MMS, and very glad to know they are looking after our needs first and foremost. read more

Assistant Manager Lawrence is super friendly and helpful, love the experience and I will definitely choose this storage again next time!

I want to start off by personally thanking Tom Kwon. The effort he put into finding the best deal for me helped out a lot. I would also like to thank Robert Williamson for assisting in the process of making things move along so efficiently. I used to be skeptical about putting my things into a storage unit, but this place completely changed my mindset. This place is clean, air-conditioned, and has the best staff working here. Thank you to everyone working here, you made everything a breeze! read more

Setting aside that this location is expensive -- the neighborhood is trending-- we are exceedingly happy with the warm, personal service we regularly get from the staff. While that applies to the entire crew, we must sIngle out an assistant manager named Bobby, who went out of his way to introduce us to a flea market vendor who happily removed much of our stuff for free, saving us great expense from hiring a carting service. Although this location is too expensive to recommend for long-term walk-in storage, it is ideal for any other use case. read more

Lovely customer service. Super helpful staff and an incredibly clean facility! Would definitely recommend to anyone! read more

If it weren't for the service provided by Mr. J. Evans at the front desk, I'd have no update for a review from this location. Mr. Evans came through for a package delivery and pickup like you wouldn't BELIEVE!. It's people like this that remind me that customer service is, in fact, NOT dead. Thanks, Mr. Evans! read more

Love this place!! Has been essential for my new business and super convenient. I am up to several storage units already. Huge carts and freight elevators are a relief. But most of all, the staff is exceptional, customer service is unbelievable! Lawrence helped me find another unit when all my stuff didn't quite fit. Stayed late and even helped me move some stuff. Above and beyond. Cloyde is exceptional too. Very appreciative to them for making my move as painless as possible. read more

New ownership since February 2022 means reviews prior to that date are meaningless. Newly instituted $15 monthly charge for insurance (for $3500 coverage) unless you provide "proof of insurance." After emailing my proof, as instructed, two different times, and numerous phone calls, during which it is acknowledged that proof was received, charge is still assessed the next month. Plus, without any notice, my rent is increased $40 a month (12%). Even though it's a pain, I'm moving out. read more

Multiple people at Manhattan Mini Storage seem to be incapable of understanding the nature of my complaint. As I have expressed in my initial review I was snapped at and intimidated over the fact that I don't have an emergency contact in the USA. The guy who did this was simply looking for an excuse to get angry at someone and made me out to be his victim. For some reason no one at this company seems to speak proper English and they just explain to me why having an emergency contact is necessary. The root of my complaint still hasn't been addressed nor do I expect that anyone will ever so much as acknowledge what happened. I am so utterly disgusted by the way this complaint is being handled that I have cancelled my contract and am going to tell everyone who will listen what a hostile company this is. read more

I had to take a few minutes on this rainy day in NY to thank Rob(Williamson) at this MMS location! I came in with a need for immediate storage for some things that I wanted a safe place for for a short term time while I was getting a local NY move taken care of in the near future. He was positive, efficient, very helpful, and found my an affordable and convenient plan that fit my needs perfectly. I had my stuff moved in in about 10 min once I came back with my stuff, and don't think this portion of my to do list could have gone any smoother today. Thanks Rob! read more

We just can't say enough good things about this branch of MMS. Gotta give a shout-out to Vanel, the Ops Mgr, who assisted us with our branch relocation today! This guy went out of his way to make sure we closed out our current account properly and seamlessly - pro-rated reimbursement included. Thanks again for your help - you guys are top notch... read more

I had to go pick up 2 very heavy AC units from my storage unit. I was alone and Reggie, and Vanel were so kind and offered to help me. They brought it from my unit to my car. Great customer service!!!! Also very clean and organized facility read more

If you go here on a weekday afternoon, it will seem like the WB Mason Corporate HQ. Lots of trucks taking up parking, blocking every access, with guys either on their phones or just asleep in their trucks. If you manage to get in the building, they will be all over the loading dock. People that work here are too busy using the Internet to care about their non WB Mason customers. read more

Manhattan Mini Storage - Construction all over! And 4x WB Mason trucks blocking access points on a weekday afternoon. Good luck finding a parking spot!! - Self Storage Near Me - New York, New York

See all

Really pleased with the service I received here, especially as a first time guest. Lawrence was so helpful getting me set up and was incredibly patient with explaining the insurance to me and showing me the units. I loved at how quick everything got set up. I called to reserve a unit and about an hour later I was all set with my stuff put away! Highly recommend. read more

I give the Manhattan mini storage on 43rd street a one star because I cannot give them a solid zero.The customer service at the location is so poor.The staff are lazy,grumpy,always slumped down in their rocking chairs and never willing to STAND up to help.Last week I asked for accommodations due to hardship,mind you I never asked for this throughout my 5 year use of their service OR in the pandemic,AND I did NOT ask for fee waiver,I asked if they could give me a two day due date extension so I could buy a little more time to pay my dues for 3 STORAGE UNITS!!!.When I called the location,the staff immediately told me no(no "let me see what I can do",pretty much go fu*k yourself)and days later their regional manager Debbie called me scolding me for daring to ask for hardship accommodations.They all need a lesson on customer service and empathy,From Debbie DOWN!ZERO!I have said this for YEARS! read more

Great customer service. The process was very seamless! When I needed another unit after filling my first, it took only 5 minutes, and they gave me a great deal. Definitely recommend (also check out their deal for the free moving van and moving service! Super helpful) read more

While I didn't have the problems Susan had, I will say I was expecting a lot of this place and it didn't deliver. Their website is really really great - user friendly, easy to navigate, and I thought simple to make a reservation. I then got lots of e-mail confirmations leading up to the day I was supposed to move in, so I thought this would be an in and out process. But no, it took a ridiculous amount of time to fill out all the requisite paperwork and the whole time I'm thinking, now why couldn't I have done this all online? Basically I just filled out my name and address about 14 times. Then, to add insult to injury, they refused to give me a hand cart to go get my stuff! I live a mere two blocks and two avenues, and we didn't have all that much stuff - one hand cart would have been ideal, but instead, they gave us a little square wheely thing on which we had to stack our stuff. This led to a rather tortuous, though comical jaunt through Hell's Kitchen in which many items where sprayed across 9th Ave. whenever the tower o' stuff decided to topple over. But, once we got it all there, it was a fairly easy load up, and thank god it's somewhat convenient and cheap. But for the love of God, let the people who don't need to rent a car to move their stuff 2 blocks use your damn hand trucks! read more

I was moving from the east side to west side and into a smaller space so I needed storage and movers. I called MMS and they set everything up; it was super easy. Come move day, however, it turned out that the space my consultant over the phone had recommended (which came with a special price) was actually too small. The next largest space was not on sale and almost $100 a month more expensive. At that point (movers and furniture all ready to be put in storage), I had no choice but to go with the larger space. Mmmm... still trying to decide if this is classic bait and switch or an honest mistake. Anyhow, I liked MMS for the ease of setting things up and the professionalism of the head mover. I'm a little irked about the monthly price I'm paying, but it's partly my fault for accumulating so much crap over three years in a small apartment. Go figure... read more

The staff at MMS has been a pleasure to work with over the years. We have rented units on several floors and the staff has always been very accommodating to us and have went out of their way to ensure that we were taken care of. Tom, Lawrence, and Cloyde have been especially easy to work with and super friendly. read more

Reggie was amazing helping me move in record time. Everyone at the office have been consistently helpful. Recommend!!!!

Using the services was not necessarily simple. But. Reggie was *amazing*!! Both when I went to load into my storage unit, and when it was time to move out of it, my friend/co-signer on the storage and I were having some difficulty with the moving (top-level unit) and right then and there - Reggie appeared and gave us all the help we needed. He really went above and beyond, both from recognizing our need for assistance to begin with, to getting water for all of us when the job grew difficult. Now that's top-notch customer service. read more

I had the pleasure of dealing with Rob(ert) Williamson today, both over the phone and in person, and can't say enough good things about him. From his groovy good looks (if I may be so bold as to remark) reminiscent of a long-lost BeeGee to his patience, eagerness to assist, knowledge, and fantastic attitude ... if I went on and on, you'd think I was biased or a member of his family or paid to heap praise upon his capable shoulders. If everyone in a service industry -- nay, *any* industry -- was as wonderful as Rob, the world in general and NYC in particular would be a magnificent place. read more

Terrible place because the service is not responsive. They are horrible to deal with and way overpriced.

Wanted to buy moving boxes and the employee is on her cellphone playing. No customer support. Poor service at this location.

Reggie and Ben are very helpful in helping me moving the boxes. The front office lady is very nice. Things are seamlessly done!

Reggie was very helpful and we had a great experience. The place was clean and convenient.