Cubesmart that's located 619 somerset st, somerset nj, staff member stole items out of the unit and I have police report letter from attorney showing proof of stolen items. Next news12 will be contacted read more

I stored my belongings there from May 2025 to January 26. I just went to gather my items today and when I opened the door there were rodent feces EVERYWHERE. When I told the manager they needed to do something about the problem he said I could file an insurance claim. Insurance does not cover rat poop all over your stuff. Maybe you should try adding some value for the rate you charge and pay for some pest control. read more

Jordan and Cheyenne were incredible to work with--professional, efficient, and truly kind throughout the entire process. They helped me secure my new unit and storage with zero stress, coordinated the movers, and made sure every detail was handled smoothly. Jordan was always on top of communication and kept things moving, while Cheyenne went above and beyond to make sure I felt supported and informed. Both were polite, accommodating, and just genuinely great people. You don't always get that kind of care and coordination--especially when you're juggling big life transitions. They made a complicated process feel easy. Can't recommend them highly enough. read more

I only have 1 issue with Cubesmart - COST INCREASES - my latest monthly price increase was 24% from $720 to $894. Inflation is currently 3% not 24%. The staffing has not changed - so no big increases in labor cost. I cannot believe that property cost or taxes have jumped up by 24% either. This looks like Gouging to me. read more

I fully agree with this review below. In my case the unit price has gone up from $125 to $220 with no end in sight. Like MTA, CubeSmart is building these draconian price increases in their business model. This business is criminal. You agree to a price when you move your stuff in they say it's only a one month agreement. Once you move your stuff into the storage unit they can then jack up the price of the unit to whatever they want as long as they give you a 30 day notice. So they basically tell you yes that was the price we charge but we found out other companies are charging more so here's a letter to inform you now that you're using one of our units we raising the price on you by almost an extra $20 a month and you have to move your stuff out of you don't want to pay the new price. Totally a legally way to steal. This company is criminal. Once you sign an agreement on what to pay monthly they shouldn't be able to just say I've changed my mind what I'm charging you so either pay is more or move your stuff out. I got this unit when it was great value storage. They buy it out and then decided my rate is to low and make you get their mandatory unit insurance charging you even more. Cubesmart has found a way to legally steal from the clients and they should be arrested for stealing. read more

Warning: I began renting a storage space at CubeSmart--79-40 Cooper Ave Flushing, NY 11385--2 months ago they have raised my storage fee by 20%! The fee that I paid for the first two months is still offered on their website, so they are not increasing their rates but have done a bait-and-switch to lure customers, which is an unscrupulous business practice, not to mention that a 20% increase is exorbitant. I was not told, nor was it written in the literature, that I was being given an introductory rate. In fact, when I inquired, I was told the opposite. read more

so disappointed in this company. I have kept my personal belongings in my storage unit for several years under a different ownership. Cube smart took over, expanded the location and raised the prices. To only neglect the "temperature controlled environment since Aug 2022" or possibly longer. August was when I noticed it wasn't regulated properly. I inform the office and they seemed to have no knowledge. I went back to empty the unit this past week and it was colder inside than the 30 degrees outside. Spoke with employee that informed me corporate is aware of this situation and have chosen to do nothing about it. it has gone from extreme temperatures inside the storage facility with no regard to the items being stored inside. I have damage items that of course they are trying to not take responsibility for. make sure you are getting the service you are paying for. read more

what a disaster company, they charge you a lot fees. and also add new fees every month. places don't go there

worst company ever don't even think about it. they will raised your rent, every month... thanks me later m. read more

Absolutely DO NOT use cubesmart! Run! We have 4 units with them and on our latest visit noticed that there was HUMAN URINE covering our belongings. Upon further inspection, there was a crappy patch job done in the ceiling and it looks like maybe a pipe had leaked above our unit and urine ended up draining into our unit. The person at the desk and maintenance person confirmed and told us we needed to speak with the GM (Jordan) of our location. The GM refuses to call us back and the person who answers the phone just keeps telling us that "he's busy" and then hangs up on us. WILD! And disgusting! read more

CubeSmart Self Storage - Human urine on our belongings - Self Storage Near Me - New York, New York

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Jonathan Pehrson, General manager & field training Specialist. location: 1985 Ostrems way San Bernardo Ca 92407 #19098874080 A good understanding person. He work ethics is wonderful. Thank you. Very comfortable place of busines. read more

It's basically a Ponzi scheme, they get you in at a low price $22, they know you will either forget what's there or don't want the hassle of emptying it. It's like the roach motel- storers get in, but they don't get out. By too long you're paying over $100 per month, the cost of moving out is far less than staying another year. This manager Jordan , I don't get how they employ this person with all the complaints, he must come very cheap, and gets off telling people what they can or can't do, or waiting until he is either not eating or making personal calls.Horrible. Stay away, we are customers not victims read more

Overpriced and unwilling to have flexible payment options. I paid two months in advance and they refunded one month back and two months later said I was late and slapped on $120 lien fee. read more

It's a shame I have to even select a star for this location. STAY AWAY PLEASE. Due to some issues I am stuck at this location and have been experiencing some horrible treatment no customer service here. ABSOLUTELY HORRIBLE!! Unfortunately there is nothing I can do right now. I wish I could gather my things and just be done with them. Cube Smart knows that and they have been taking advantage of me for months now. For starters they hike the rent and never inform you. When I've called about the hikes they are super disrespectful, and unprofessional. They message you about autopay not going through so they can gather additional fees. I would use the same payment method a few minutes after there erroneous email and it goes through on my end with no problem. Only difference is the ridiculous fees associated with this so called failed payment method. They immediately send me emails about the rent hike after the rent hike. This location enters your unit. I've had items missing from here. PLEASE DO NOT DO BUSINESS WITH THIS LOCATION IF YOU ARE BLACK OR BROWN. TRUST ME!! Take your time and read my reviews on goggle and yelp. Choose another location. read more

CubeSmart Self Storage - This is a review I did on goggle and as a result Cube Smart immediately hiked my rent again. - Self Storage Near Me - New York, New York

"mgr. jordan, controlling, deceitfull (hidden fees), disrespectful to brand, recorded 11m of conduct, had to warn prospects and inform corporate about 4m youtube video "cubedumb?". perfect training footage for how to never treat 1 customer, ... period." warning: "assistant gave cheaper price. jordan's quote was pricier??? cheaper online." "jordan will talk down to elevate self & abuse position to make a deceitful $ale." "please be very careful of this wolf in sheep clothing." "after weeks of no communication from corporate, decided against the removal of this post & youtube video." read more

CubeSmart Self Storage - See 4m YouTube vid "CUBEDUMB?" DECEITFULL TRANSACTION. - Self Storage Near Me - New York, New York

Update: as you can see, someone from CubeSmart corporate responded to my review and asked me to contact them. I have reached out twice with no response. I firmly stand by my original recommendation to explore all other storage options in the area before you potentially rent a unit here. I also went back to the location and the General Manager again said, "I'm not saying this is your fault, but we are not at fault and therefore there is nothing we will be able to do to help." read more

This company needs to be reported to the Better Business Bureau for predatory business practice, misleading sales and services, and the only hostile customer service I've experienced at any business, anywhere in my lifetime outside of cellular phone providers back in pre-regulated 90s. There is no regulation (thanks Albany/ NYC) and this needs to change. Once you're moved into a unit, they will raise your rent every 5 months by 35%. If your credit card changes or for any other reason you are 5 days late for a payment you are charged a $35-45 late fee. To make the missed payment you will have to pay an additional service fee unless you go to pay in person. If you create an account online you will need to re-register every 6 months. If you miss two payments they lock you out and put your unit on auction. To unlock your unit you have to pay the payment services fee, the $35/ month late fee, PLUS an additional $100-$300 release fee. They are literally making it harder for customers to make payments in order to make them pay more fees. If that's not the service you're looking for, go ANYWHERE else. read more

My experience at Cube Smart is a clear example of why one should write a review at the end of their experience and not the beginning. When I took up a storage room nearly 5 years ago, I got a great rate, and encountered some the greatest staff ever. Going back a few times over the years, those great people had left and the staff and service got worse and worse. Last year my rate went up so much and they REFUSED to do anything to lower it. Now I received another notification that it went up, again. I called several times to complain and and get them to lower my rate and they refused, each person giving me a completely different reason why the rate went up but each sharing in common, when I threatened to vacate, by saying, "Okay, as you wish" For almost 5 years, I have been no trouble and paid on time and always been a model tenant, yet it cut no ice with them, in their attempts to help me or their obnoxious attitudes. The last few days I went to pack up and both times, I encountered the nastiest, snidest and almost spiteful man in the front office who, even when I cancelled out, felt the need to make unwanted and nasty comments. I left the room clean and the unit as trouble free as I have always been. I moved to a new storage facility today, yes more expensive but the people were pleasant and professional and a couple of people told me they have been there for several and the customer service has been consistently good and the rent raises so minimal. All I can say is shame on the staff at that location, it's manager (If one were to call him that), their district manager and corporate for their greed and lack of having their fingers on the pulse of their facilities!! Goodbye Cubesmart! So happy you are behind me!!! read more

On 10/2/2023 I visited my storage unit to only find my belongings destroyed covered in rodent feces and urine. There are also cockroaches at this storage facility as I saw a few during this time. I had no idea my belongings were covered in rodent urine until I started to pick up my bags to maneuver things around and noticed that my hands were wet with the smell of urine. I am allergic to cockroaches, i immediately get rhinitis in the setting of them. I stormed to the office to advise a manager of this situation TWICE to only be told "they are not here at the moment and will get back to you later on today". I'm a registered nurse and my schedule is hectic. I have taken two days off from work to attend to this matter. Trying to salvage what is left of my belongings, throw away all damaged items, and trying to close this storage unit. A manager still hasn't gotten back to be regarding this matter, and the weekend is approaching. I have also filed an insurance claim with the hope of my belongings to be replaced only to be notified that rodent damage IS NOT covered with the insurance policy. This is not only frustrating, but it's very inconvenient and unfortunate. The district manager reached out to me saying he will try to get me a refund worth 3 months of storage payments ONLY and that i was responsible for THEIR storage facility being rodent infested. He made it very clear that CUBESMART is concerned with their reputation ONLY and asked me not to leave a review. This was over 2 weeks ago & no one has resolved my issue. I never got a chance to speak with the manager of the facility DIRECTLY. HIGHLY DO NOT RECOMMEND ANYONE TO USE CUBESMART AS THE COMPANY ONLY CARES ABOUT THEIR REPUTATION INSTEAD OF THEIR CUSTOMER'S SUPPORT. YOU WILL LOSE MONEY & YOUR BELONGINGS WILL BE DESTROYED. read more

First - every time I go, the hand sanitizer dispensers are empty. Maybe it's cause I come late at day and they only fill them up once in the am. But I don't think that's it. Really would be nice, cause...yeah. Second - they jacked the price up 33% after a few months. thats ridiculous. so now after I shoved all my stuff in there.... yeah. Third - It wasn't clear that my unit would require use of the mobile-staircase. maybe I overlooked it, but was a little bit of a surprise. That said, staff is nice, facilities are nice. Wish they were open later, but I get it. The price isn't terrible either, just shady to jack it up. but if you only need a spot for a couple months, can't beat those early prices. read more

I have rented a 5x5 unit since 2017. monthly fee consistently goes up; this year three times already. I'll be moving my stuff somewhere else next month for almost half the price. Have also had trouble with the staff at my location. Have been told to ring the buzzer for help and no one answers. read more

NOT the storage with best customer service as claimed. Was unable to access my unit at 7:47, even though the access hours says 8pm everywhere. Called customer care many times, the customer care were helpful but the office representative kept repeating he has to leave and was rude. There was no additional time or effort needed on their part since the facility is self-service. I really needed to access my unit due to an emergency flight tomorrow. read more

I have a storage unit at the CubeSmart in Mount Prospect Illinois and I have had all kinds of problems with the unit , including water coming in when it rained, rodent droppings all over and stuff falling from the ceiling . I had to throw some shoes away because they were ruined from mold . They force you to pay for their insurance and then when something happens they refuse to cover it . The manager at this facility has a nasty attitude and they are raising the rent Again by $28 . At one point I even spoke to the general manager and he did little to nothing to help me out. I would not recommend anyone to store their goods at this company because they don't care . read more

I left from this location. less than a month after I moved in. I felt like I was entering a mentally challenged homeless facility. The garbage was always thrown in the street. Strange people wandering around inside the building. Fire alarms going off. Elevators broken. Jordan Johnson being a total idiot. Shana coming around just to gossip. Strange and mismanaged doesn't begin to describe this location. read more

Easy in and out (Newport KY) Made sure I knew everything I needed to! Nice people to work with.

Horrible absolutely horrible, they like and push the excuses around no ever available to helpbor ask a question. Completely HORRIBLE, THEY RAISEYOUR RATE AND SAY..OHH WE CANT DO ANYTHING. Customer service award, that's a lie. read more

Horrible customer service. My rent increased by 35% in a year so I called to see if it could be negotiated. The manager Jordan told me not only can it be negotiated but it will continue to go up. I think they need more training in loyalty to customers and also customer service. Find another storage company read more

been trying to reserve a unit for days people on the phone keep transferring me to one another. I get on call with reservations and they transfer me to customer service (??) or to storage manager which btw are NEVER there to answer read more

The worst experience ever as a new customer for scheduling shuttle pick ups for this location, which was the main reason for going with them. The shuttle service scheduling guy named Francis scheduled requested pick ups for wrong times while I was on phone with him, then he canceled those and rescheduled for another time,again wrong, I got messages confirming wrong times, I had to call back and then finally he was able to schedule it correctly. I requested him to let me know if morning slot opens up during the weekend. He called me later if I wanted to reschedule for that time and I did. Then I left a voice message one day before to cancel my 2nd pick up as I wasn't well asked to call me back to confirm no one did. I called in to confirm so someone else could use that slot. For 3rd pick up request same guy picked up and told per their record I had already rescheduled 6-7 pick ups, when he had made all those mistakes, he will not schedule it. I told him what had really happened on which he got very agitated but finally scheduled my pick up for Saturday 10:30 AM and I received a confirmation text message from Cubesmart. but when I called the number given on the confirmation message on Saturday 10:15am and I asked if the driver is on his way the supervisor told me she does not see any pick up scheduled for me for 10:30 AM, she called the driver and then she called the scheduling person and ultimately told me she doesn't have paperwork for 10:30 AM pick up so she won't be able to send the driver. I had made so many arrangements to be able to take my boxes to the storage at this time - babysitting arrangements with a friend who was flying out to take care of my son. Ultimately my husband came back from his urgent work in case something gets delayed, he had to go back again creating so much tension. Instead of saying we apologize, something got messed up and we don't have your pick up on the schedule the supervisor named Honey went on a rant with me extremely disrespectfully and said she has notes that I was rude to somebody on my previous call and she doesn't want to schedule a pick up for me. I tried to ask what had happened but she continued being interruptive and telling me I was rude to someone previously just to cover for her rudeness and mistake for not scheduling the pick up at the right time. I heard this supervisor talk crap about me to the scheduling person not realizing she was not on mute. The previous person obviously entered whatever notes to cover himself for the many rescheduling mistakes that were made, but I don't think this supervisor had any reason to be so disrespectful to me, no patience at all to listen to the customer. When I asked for her to let me finish my question, she said she doesn't have time for this and asked me to keep talking putting me on music /hold telling me she won't listen to anything I was saying and kept coming back and putting me in music time and again. When I asked for that person's name, she went on another rant saying I should not be telling her what her name is and what her designation is etc. I did not even tell her anything I just asked for her name so I know who I had talked to. being unnecessary defensive she continued being disrespectful. If they refund my money, I will take out my stuff and move it to a different storage. I do not want to deal with this kind of customer service and disrespect every time I talk to these people they need to understand what Customer Service means and they need to give the customer a chance to speak properly and they need to be trained properly to understand that customers also have many things going on and they need to be patient to listen to the customers. This lady, the supervisor kept telling me she doesn't have time to listen to me at all, and she has to entertain other customers, but she herself kept shouting for very long. I kept listening to her as I needed my pick up scheduled but I feel violated. I would not recommend this place to anyone if the customer service is this bad. My bad that I did not read the reviews people had them being so disrespectful before signing the lease. I hope someone from Cubesmart leadership reads this message and understands that their staff needs to be better in their interaction with the customers. I'm sure they're gonna get back at me for this review, but I have to let other future customers and their leadership know how I was treated. Two people making mistakes supporting each other and the supervisor treating me as dirt. If they continue this behavior with me again, or create problems with my stuff stored there, and continue giving me problems with the shuttle pick ups that was part of the deal I signed up with them then I will take it up to the consumer court. I am a well educated professional homeowner in Manhatten who understands my rights and the service levels that should be there for such businesses. This is not the first time I am using a storage unit or shuttle service. read more

I made a cancelation for small size unit in delong st, flushing NY. The office manager said they will refund my money back in one month. It was July 20 but they do not still refund money back since more than two months now. I already made contact with them and write a letter to cube smart corporation but they still not answered. read more

Even with me sending a hardship letter and I'd I were late with a payment, it was still paid. I'm in a physical therapy center and this business knew of my situation and still auctioned my whole life. They did not try to work with me at all! read more

Signed up for 5'10'. 2 guys in front are 100% effective, helpful and very nice!

Our experience at cube smart has been a great one. The facility is clean, the customer service is wonderful and Lisa went above and beyond to help us. 5 star rating DEFINITELY! read more

Staff is friendly at the front desk and with the loading. Units are clean. JC gave me a hand with the truck and loading that the storage facilitates for free pick up for. Very much appreciated! read more

I started by reserving a small unit online. I went in to see just how small it was. The staff was very kind and helpful. Delilah helped me the first day I came in and showed me the unit. Twice, because my girlfriend showed up a few minutes later and I wanted a second opinion if my things could fit. I came in a second time on move-in day and realized I needed a unit one size up because I had more boxes than I thought. Delilah was not there but Rita showed me a unit the next size up and the paperwork process was quick and painless. The special was 15% off and first month free. Plus I could get a free truck and driver for my move. Juan Carlos called and texted me before the appointment time and showed up in front of my door. He helped me load and organize the truck, and then drove my girlfriend and me to CubeSmart. When we got there, my girlfriend and I unloaded the truck while he found us a cart to put everything on. He loaded the cart with us, sent us up even though we still had some things not on the cart. While we were stocking our first cart into the unit, Juan Carlos showed up on our floor with the rest of our belongings. He then arranged the boxes in the unit for us and made the entire move completely easy! I don't think I could have stacked my belongings as well as Juan Carlos did. Thank God he helped us! He's amazing! Delilah, Rita, and Juan Carlos are da bomb diggity! I definitely recommend this place for storage. It's very clean, the staff are friendly, helpful, and knowledgeable, and they helped make the move almost effortless. They also have coffee in the lobby! Thanks to everyone who helped us at CubeSmart read more

D'Andre Steele assisted me in not only renting me a storage space, but also patiently put up with my attempts to get home insurance policy info on the spot, requiring a number of phone calls on my part. Then she helped my choose the right storage space to hold my large dining room set, and THEN went so far as help me by figuring out how to fit everything into the space like a giant 3-D puzzle! Thank you D'Andre!! read more

My supposedly contactless move-in experience in June was such a mess that even my movers, who have seen a lot, called it a "shitshow." The location was poorly maintained and outrageously understaffed. Registration took forever: my online registration somehow didn't work correctly in their system, and I kept having to fill out a form online and then wait in a very slow line to talk to the customer service person again, only to be told I needed to fill out the same form, and repeat. I would have left right then if I hadn't had movers arriving. After nearly an hour of waiting in a small room with half a dozen other people (so much for contactless), I finally got registered. Then it took TWO MORE HOURS to get moved in to my storage unit. One of the elevators was broken ("Oh, it's broken? Nobody told me that," said one of the two employees to me, a couple of hours in to this ordeal), and the other one came only about every twenty minutes (how can an elevator possibly be that slow??), at which point as many people as possible crammed into it with their stuff (again-- "contactless"). The elevator requires a code to work, and they gave us codes, but none of the codes were working. So every time it finally came, someone would punch in their code and it wouldn't work, then the other passengers would try THEIR codes and they wouldn't work, then someone would go to the desk and try to get the attention of a staff member to ask for a working code, and they'd give some all-access code that also kept not working. It. Was. A. Mess. And then when it finally went up, it would be 20 minutes before it would come back down. In desperation at one point I climbed the stairs to meet my movers to save time (there was no more room for me in the elevator, and I was paying my movers by the hour), but the stairwell door was locked. I called them and asked them to let me in from the inside, but it turned out they were in the "east" part of the building and I was in the "west," and they needed to take that ridiculous elevator to get to me. After about 25 minutes of waiting in the stairwell, I gave up and walked all the way back down the stairs. When we finally got everything up to the storage unit, the unit turned out to be locked. We had been told it would be open. We called down to the office and got no answer. So we had to go all the way down again, in the world's slowest elevator, to get a staff member to come all the way up again in the world's slowest elevator and unlock the damn thing. It took almost three hours to move a very small amount of stuff (one pickup truck load into a 4x6 unit). I had to pay movers for all that time. I had used movers because I was being very cautious about the coronavirus. With all the exposure I got that day, I should have saved my money. My stuff is there now and I'll keep it there till I need it because it's not worth the trouble to go elsewhere, but I would never recommend it to anyone. Oh, and as we were leaving, a big fire truck pulled up and firefighters with axes came in to the office. So now there were four more people in that little room. "Oh, this happens all the time," the staff person said when I asked what was going on. "Our fire alarms accidentally go off and call the fire department. But there isn't a fire, don't worry. And now you know your stuff is safe!" ...OK, good...? Editing to add this postscript-- The biggest problems here were institutional problems: utterly insufficient number of staff members, poor registration systems, poorly maintained elevators, nobody responsible for making social distancing happen. This is what happens when a company is cheap and doesn't give its staff members adequate support. It's not the fault of the frontline employees who have the misfortune to work there. read more

I rented a unit at CubeSmart where I stored my NEW custom sofa, vintage designer clothing, furs and NEW Frette linen sets, since they advertise that their facilities are temperature controlled. After 2 years of using their storage space I removed my belongings are was devastated when I noticed that ALL of my clothes were stained!!!! Anything that was white turned yellow and the colored clothing where the stains weren't as obvious smelled of mold!!! When you rent with CubeSmart they make you pay for insurance, so I thought at least I will be able to replace some of my possessions; as it turns out insurance does not pay for negligence or false advertising. The unit I rented was on the lower level and therefore it would have been no different had I stored my valuable clothing in a moldy basement with no air. I was told that insurance only pays when there is a leak resulting in water damag to my possessions. The insurance agent said that unless I had home owners insurance I am out of luck. When I called Cubesmart they gave me the run around and then after multiple calls I finally spoke to the District Manager who was insensitive, dishonest and misleading. I am now out thousands of dollars. Do not rent at CubeSmart. Most of the facilities are dirty and some reek of mold!!! read more

CubeSmart is as good as it gets in terms of Manhattan storage. Rita at CubeSmart was great help! I reserved a CubeSmart online, but didn't realize it was a "top locker" and when I arrived I realized there was no way I'd be able to move my stuff up there. Rita was kind and helped find me a bottom locker. Juan Carlos is also an amazing mover! I would highly recommend CubeSmart for anyone looking to move. He is professional and helped me move my boxes into the car and into my locker even though he definitely didn't have to/that's not part of his job. JC, thanks for everything!! read more

This place is wonderful from phone call set up to moving in and moving out. It's all so easy! And everyone working at this location was super kind and helpful. I was stressed out about storing my stuff somewhere but this couldn't have been an easier experience. My storage unit was spotless and getting in and out of it was a breeze. If you're looking for a place to store your or your college kid's stuff when they're not in school, this is it!!! read more