My husband and I have been bringing our dogs to Idyllwild every year for the past six years, and…read moreIdyllwild Brewpub has always been one of our favorite stops. We've dined here many times with our dogs and have always considered it a very dog-friendly establishment--until today.
Today (Table 305 I think, approximately 4:20-4:50 p.m.), we were seated with our dogs next to a family with children. At one point, one of the children ran directly across our smaller dog's path, startling him. He barked. He did not growl, lunge, nip, or bite--he simply barked.
Immediately afterward, an employee (short, glasses, rides a scooter) approached our table and told us, "That can't happen again."
Confused, since there were multiple dogs around the patio barking throughout our meal, we asked what the specific issue was. His only response was, "It can't happen again."
I explained that our dog has never bitten, nipped, or growled at anyone, but yes--he does bark occasionally, because he's a dog.
A few minutes later, another dog walked past our table. Our dog barked at the passing dog, and the same employee immediately returned and told us, "Your dog has to go."
I asked, "He did nothing but bark. What exactly is the problem?"
He simply repeated that our dog had to leave.
I then said that he seemed to be particularly sensitive to our dog. Surprisingly, he agreed.
At that point, my husband, understandably frustrated, said, "Just bring us boxes and our check. We'll leave."
The employee responded, "I'm not telling you guys you have to go, but the dog does."
My husband asked, "Where exactly are our dogs supposed to go?"
The employee replied, "Do you have a car?"
My husband responded, "What? Do you expect our dogs to drive themselves back?"
I stepped in at that point because our food hadn't even fully arrived yet. I asked the employee if he could please check on the rest of our order so we could leave. A different employee brought the remaining food out a minute later.
We weren't even halfway through our meal. We still had two brand-new drinks sitting on the table that we never got to finish.
I told my husband to take the dogs outside while I boxed up the food and paid the bill.
As I was packing everything up, two separate couples seated behind us--one with a dog and one without--tapped me on the shoulder.
One said, "For what it's worth, we heard your dog barking, and it sounded no different than the other dogs out here."
The other added, "And did you hear his comment about putting your dog in the car?"
If either of you happen to read this review: thank you. It meant a lot to know we weren't the only ones who felt the situation was handled poorly.
To the management of Idyllwild Brewpub:
I completely understand that, as a dog-friendly establishment, there have to be standards of behavior for dogs. If a dog is aggressive, threatening, biting, lunging, or creating an unsafe environment, absolutely address it.
But that was not what happened here.
Our dog barked--twice. Once because he was startled by a child running directly in front of him, and once at another passing dog. Both are normal dog behaviors that were no different from what we observed from other dogs on the patio.
Being told to remove our dog while we were in the middle of our meal, then being asked if we could leave him in the car, felt unreasonable and frankly inconsistent with the dog-friendly environment we've enjoyed here for years.
We've always loved coming to Idyllwild Brewpub, which is why this experience was so disappointing. I sincerely hope management reviews how situations like this are handled in the future, because one employee's approach turned what has always been one of our favorite places in Idyllwild into a very unpleasant experience.