First - Jonathan, the onsite manager is the BOMB! He not only knows his business and the location,…read morebut is fun and friendly. He makes what can be a very stressful situation or moving calm and humorous. TY!!! Second - tons of parking, secured entrances, carts/dollies, size options, etc. And, CLEAN! Finally - excellent location in Uptown...next door to Lucky Dog.

Beyond annoyed with this facility. If you have heavy stuff and move it on a weekly basis, don't…read morerent here unless you're on the first level. Elevators are often down. Also - if you're credit card gets stolen and you forget to update your card info, they won't waive the late payment. Nobody answers the phone when you call. I've left a number of voicemails to get someone to call me back and I just have to keep trying throughout the day over the span of a couple days. On top of all that, this place is beyond expensive and they keep raising the price. So now I have $80 in late fees because nobody would call me back and a unit on the 3rd level I can't get medical equipment to.

Brittney was so awesome! So helpful and informative and went out of her way to help me! I really…read moreappreciate her and her outstanding customer service

Could not access the building over the weekend for my own company marketing materials for an…read moreimportant meeting the next day. Nobody answered my call. Left a message for the property manager. No return call on Sunday. Just out of luck I guess. Very surprised at the lack of follow up.

This place is great! I'm honestly surprised there aren't any reviews yet…read more I have been renting a space here for the two years I was traveling around the country, and felt 100% comfortable leaving my most treasured items in this safe storage facility. The guys who run the place are very personable, and you'd think you've known them for your entire life. They know who I am, and know who the people are who shouldn't be there. They approach me each and every time I come in, make sure I'm not in harm's way, and carry on. I appreciate that extra eye on the entire facility. The units are always clean, the buildings are always tidy, and they keep it at a decent temp inside the climate controlled rooms. I just have nothing but positive things to say about this place! Sad I have to close my account since I'm finally in a place I'm settling down, but all good things must come to an end :)

THEFT on my moving day - tons and tons of my favorite expensive clothes stolen and the manager…read moreseemed to CARE LESS!!!!!!! Do not rent a unit here. They claim to have security cameras but failed to mention not specifically on my floor and wouldn't look into any footage without police report. Filed a police report but I'm sure it will be a long process before any compliance / or surveillance is shared. DO NOT expect any help if theft occurs.

Very easy with App…read more Deborah is great! She helped me transfer units and was very easy to work with.

AMAZING SERVICE SO FAR!!! DEBORAH was amazing in every which way. Helped me see a unit before i…read morefully committed and was able to give me the best price possible. Happy that i was able to have her as my first storage unit advisor. Highly recommend Deborah's service and this location so far!

yup, this place is the real deal. ed the owner is a helpful as he can be, flexible, professional…read moreand genuinely nice guy. can't recommend this place enough and glad i got my space.

Self storage is always a royal pain: locations typically aren't convenient, it's often impossible…read moreto park a large truck on the premises, and then, you're always wondering whether your items are safe from theft and protected as much as possible from the elements. Further, most places stack their contracts against you, making it a hassle to terminate your agreement once the need for storage ends. In short, it's almost impossible to go through a storage term without some degree of inconvenience. Deep Ellum Storage, however, sets a new mark in what a storage center should be. It has a convenient downtown location, its design allows you to bring even a large truck directly up to your unit (no need to push carts down hallways or into elevators), and the place is across the street from the police department. But beyond location and design, Deep Ellum Storage's biggest asset is its owner, Ed, who couldn't have been nicer to my wife and me. His prices are fair and flexible, he runs a tight ship, and his business is b.s. free. After a year of storing the contents of my home in one of the units, I went to Ed to close out my contract, expecting that I would have to go get some document notarized and signed in blood in order to be able to exit the agreement in 30-60 days. Ed, however, told me that he had taken care of everything, and that he hoped to see us again soon. Who else in his business does that? I couldn't have asked for a better storage experience, and highly recommend Deep Ellum Storage.

Stowing away your stuff is a huge task. Nobody likes moving and nobody likes lugging their stuff…read moreoff to a dusty locker halfway across town. Nobody wants to pay an arm and a leg to store their stuff either. When you live in the boonies, storage is fairly cheap. But if you live in Central Dallas, storage can be a pretty penny. So for me location and a fair price were a top priority. Enter: Extra Space Storage on McKinney. The prices are average (about $150 for 10x10 space) but the location for me is unbeatable. While the price may not be the cheapest, it's worth being able to walk to my storage unit to grab things I may need in a hurry. The facility itself is clean with spacious hallways and multiple entrances. There are dolly carts at each door for your convenience although on weekends, the elevators can be pretty busy. Overall, if you're looking for reasonable, convenient storage in Uptown/Park Cities/MStreets, Extra Space Storage is a good option. They have another location closer to Fitzhugh but their prices are higher at that location. The overall experience has certainly made moving things to storage less painful.

im one satisfied customer here at extra space storage. Brenda at the Mckinney location was very…read morehelpful and a very good attitude. I'd recommend anyone else to come here. thank you Priscilla jimenez

Well..... This place…read moreis fine as a storage unit- as far as storage units go. It has been my first and last storage experience. However their move out policy is super sketchy. I moved out in May and came by at the beginning of June to cancel my unit since the office was closed when I moved out and they told me since the unit was unlocked and empty, there was no paperwork to sign to cancel the unit and that I would no longer be charged.. however I was charged $78 for the entire month of July. I was refunded but only after several months and several phone calls to managers. It's stupid and a huge hassle. I would suggest storing someplace with clearer termination policies that has employees who can refund money when necessary. The runaround rigamarole of who can approve refund transactions is ridiculous.

Nice place to storage stuff that need a lot of attention. :) They have a good system of AC/Hit for…read morethe different seasons. Secuirity System than make you feel so safe with your belongings 24 hours. And Location in uptown, just center for anywhere in Dallas City.

Did quite a bit of research in searching for a storage unit that provided convenience, security,…read moreand a competitive price. The Storage Choice Design District location is very new (I remember seeing it get built) and still has that 'new building smell and look' to it. Parking for unloading was convenient and near the elevators, and access to complimentary dollys made unloading quick and easy. The actual rental process was very easy and thoroughly explained by John H., the property manager on site. I felt very comfortable in choosing this location to store my items. Definitely worth checking out, if you're looking for a place to store your items.

Storage Choice in the design district is amazing! We shopped for a storage facility by visiting…read moreseveral competitors, comparing amenities, pricing, and location. This location is new, clean, well lit, and has several perks that competitors don't offer. The manager was extremely helpful and made the process simple. It is by far the best choice in the area. I would highly recommend this location.

Listen up, I have moved many, MANY, many times but NEVER had the satisfaction of saying that a move…read morewas executed perfectly. Today that changed. Two movers showed up promptly, worked quickly and efficiently, never inconvenienced me or complained. And remained happy, upbeat and polite. The jaded building manager at my condo complemented their politeness and respect for the property. They were phenomenal. They worked SO fast and SO hard in this scorching heat and never complained. I had a large one bed room and I moved from Dallas to Houston SAME DAY at very short notice (I set up my move Monday or Tuesday and moved Saturday). And I have a ton of stuff. Prices were extremely fair and competitive. NOTHING was damaged and they even put things as they were labeled, where they belong.

DO NOT use this company. They are thieves and unprofessional. My move cost $4728.50. I paid half up…read morefront. I used their storage. Mendel told me the first month was free and $260 after. the first month I was charged $1,088. denoted from my account. Memdel stated I had to pay two months and would receive a credit of $488. I have been waiting over a month for that. Just to end my business with them I got a new storage unit, with another company. they deliver my stuff and tell me I have a balance of $4728.50. I have been calling and sent several emails to Mendel all day. He has not gotten back to me as yet. and it is now 6:36 pm. This is the worse company. you might pay more but use a better company.

I wish I could have given this place a 10 star if it was an option. Let me point out and say that…read moreworking with people, people that are passionate and caring for others IS NOT EASY to come by. She went above and beyond to show that she really cared about My situation - - - a brief summary let's just say that the storage unit that I already paid monthly for with a different company was not open on a Sunday morning and I was unable to move in my whole apartment from an emergency flooding, which had to happen that day. I came by here to this location and Deborah efficiently toured everything the facility had to offer, explained to me all of the amazing promotions all of that and got me inside a new climate conditioned unit with things moving faster than I could even imagine! 100% the fastest I've ever seen timewise! Bottom line. If you have been treated as less at another place or if you're a first timer needing some storage expertise, Deborah and the staff at this location WILL make it happen! :-)

Moving from Dallas to California, we needed a storage unit and chose Public Storage near our home…read more The starting rate was $99.00 per month, which seemed reasonable at the time. However, over the course of a year and a half, the monthly cost increased to more than $220.00. We called multiple times asking if the rate could be reduced. Each time, we were told that they had already lowered it twice and there was nothing more they could do. I also tried contacting the corporate office, but the representative I spoke with appeared to be working remotely and communication was difficult. According to the representative, notices about the rate increases were mailed to us. Unfortunately, we had moved and forgot to update our mailing address, so we never received those letters. Why not email us or send a text!!! That said, we didn't need a letter to notice the increases--we saw the higher charges every month on our Chase bank statement. Because of these constant price increases, we have decided to move to another storage facility. Unfortunately, the cost of relocating our belongings will now exceed $1,000, making the situation even more frustrating. Based on our experience, I would strongly caution others to carefully review the terms and potential rate increases before choosing Public Storage.