I rented a 16' Truck from this location to move my 80 yo uncles things from Arlington TX to Phoenix…read moreAZ. 100 miles out of Arlington we broke down!!! SIX HOURS later we still have no new truck. Budgets own mechanic said the truck is UNREPAIRABLE and that it had broke down and "RIGGED" before with a ZIP tie around the coolant line which could have caught FIRE. THEIR roadside mechanic said this truck should have NEVER be let out on the road. BEWARE BUDGET does not go over their trucks that well for repair and just TURN THEM OVER TO RE RENT AGAIN with VERY SERIOUS MECHANICAL PROBLEMS. We are still waiting on the roadside!!!! DONT RENT AT BUDGET their fleet service department "GILBERT" a roadside fleet Manager says their is nothing he can do to speed this up AFTER already waiting 6 HOURS!!!! DONT RENT with Budget Truck Rental!!!! Update..Owner Christine is sending a letter to Budget on our behalf for a FULL refund..Ill keep you updated.

Man oh Man where do i start ? …read more.... First off, i called Budget rental Truck in Mansfield on a Friday morning to reserve a truck for a couple hours that night. The Owner answered, she was very rude and her customer service skills and customer appreciation was horrible. I asked questions concerning prices and best deals that would fit my move to make it easy. Right ? Wrong... After witnessing this bad attitude of a woman on the phone i knew this was not a professional business. Due to the fact that this specific location was in my surrounding area next to my storage i proceeded to do business. After work i went by at 4:30pm ... (They dont close until 7) BUT when i arrived there was no one in sight. The Front door said OPEN but the door was locked. I called customer Service to clarify the hours of business. They told me to wait around a few minutes maybe they ran an errand.(Which is bad for business) Smh, So i did... Nevertheless... i notice a white Truck pull up 10 minutes after me and lets himself in the back of the gated building... im still waiting... 20 more minutes goes by and FINALLY someone comes to the door at 5:15pm and says " We're closed but what do you want". I politely stated i spoke to the owner earlier about renting a truck that evening and was told they were available....... So... rudely,, The same lady i spoke with on the phone i could tell was the same one who opened the door and did my paperwork process...oh and the guy that seen me waiting outside with the white truck for 45 minutes was her husband. This was there place of residency so i guess they felt they could run a business there way instead of following business operated guidelines... After asking for my ID and a debit/credit card which i handed to her, she proceeded to "swipe" my card but told me her machine "usually takes certain cards and my card was one that it wouldn't take"... So i asked her is it possible to pay the $150 cash? she said yes, theres a gas station next door if you can get the money. I walk to the gas station next door and pull $160 of course considering the ATM only gives in incriments of $20 bills... I get back to Budget where i soon come to find out they didnt have change to give back to me which was $10. So i told them to keep the change as i will get the money back when i pick up the rest of my remaining deposit the following day. I get the truck at about 6pm, i only needed it for a couple hours so it was returned on a full tank as it was given to me. So the next day i get a early phonecall stating that left a cup outside her property and she "saw" me put the cup there...even if she did that means the whole time i was standing outside waiting for 45 minutes for the door to be answered ...she did this with intentions. She said she was charging me a $25 cleanup fee PLUS a $35 gas fee because the truck said it was on "FULL" but her meter inside the gas tank reads otherwise, not only that after i asked why SHE HUNG UP IN MY FACE. At this point i couldnt believe the horrible customer service and the actions this woman thought she could get away with so immediately called Budget Headquarters along with authority to alert them of this awful matter. They said they were cutting a check because this was unheard of coming from a place of business concerning them. With that being said, i was satisfied with the fact that i was no longer getting pushed over but to come to even more of an disaster of an experience i go to get the reciept of these proposterous and false invoiced padd on's in order to pocket the $160 i gave the previous day for deposit and was given that exact receipt with a phonecall phone the cops.... She threatened to pull out a gun all while on the phone with the 911 operator. Mind you, I have my 1 year old daughter in my hand who am i a threat to when im only asking for you to explain the receipt. She felt she could do whatever she wanted and thought the ball was in her court not knowing GOD is ruler and will see all her evil ways and wrong doings. Her not knowing the Headquarters already sent a check over with the amount that was owed back to me, her not knowing The cops we're already called by me before I got there because of the hostility i felt in her voice and way i was treated when i first called..... Note to her, I was always 2 steps ahead of the abuse of power she THOUGHT she had. Concluding this, you get a REVIEW for the world to know and see your true colors and KARMA for your profiling against a customer who brought you service. THEIFING, SNEAKY, NO GOOD , LYING, HORRIBLE PLACE OF BUSINESS. Should be shut down permanately. Just disgusting, I wouldnt recommend my worst enemy to BUDGET TRUCK RENTAL AT 902 Mansfield Webb Rd, Arlington TX.