Mother Nature played havoc on RecNation RV & Boat Storage in Aledo, TX with a terrible ice storm…read morerecently. There were roof problems in some units, mine included, and the staff, particularly Mikeulyn, has been enormously helpful. It is difficult for me to visit the site and she has helped arrange movement of our 3 units contents to new units that were not damaged in the storm. A big hats off for Mikeulyn and also for Vanessa, in their corporate offices, with helping lock on the new units too. I will continue to keep my things stored there for a long time. If you are on the edge about where to store YOUR stuff, this is a great place!

DON'T USE RECNATION! RECNATION WILL OVERCHARGE YOU AND RIP YOU OFF!! This is a part of…read morecorrespondence with them when I moved out because they'd been overcharging me, refused to correct it, and then have been harassing me since. I moved out and cancelled my lease because I was already being severely overcharged by your company. For a long time I was being charged $209+tax. When I called your office to point out to you that I was being overcharged based on the pricing listed on your website, I was told that my pricing would not be lowered to your advertised price, and only reduced to $190. The current advertised price for the same exact enclosed space that I had, is for $153 per month, and it very clearly states NO OBLIGATION. It does not say that it is a move in special, or limited time offer, or only applying to new move-ins. Still a full $37 per month over your current pricing. I have been charged substantially more than your current pricing. It also appears I have been being charged a $12 per month "protection fee" which I only realized recently. Apparently your website does not show itemized billing on demand, and it is also not allowing me to go back and look at previous statements for itemization. I finally found some previous invoices in my email. When I noticed that, I initially thought it was for the physical security on premise, which was apparently installed and being monitored by an unlicensed security company. After some digging, I found out I'm being charged for some sort of a protection plan because you did not have a copy of my trailers insurance on file. I have had insurance since I bought the trailer in 2019. So in addition to being overcharged on the monthly space, I've also been overcharged by that $12 per month. That "protection fee" did not appear until AFTER I called in to discuss being overcharged in the first place. I consider that being charged a retaliatory fee for raising the issue. And since the optimization is not available on your website, it appears that you were intentionally trying to hide that from me. I have never received a notice that that fee was going to be charged to me. I have also not been sent a physical invoice since these changes were made, which also tells me you were intentionally not wanting to show me that fee.

I called to determine if what I needed was available. I received a response and several emails from…read moreRanch House. They didn't have what I needed but they were responsive and the prices were more than fair.

From the owner: The Ranch House Storage self storage facility provides ease of access and peace of mind. Our…read morefacility is kept well-lit and secure around the clock. We offer climate-controlled storage units, and select units feature carpeted floors to provide additional protection for antiques and other valuables that you want to keep off the concrete floors. Our self storage facility is protected by redundant camera systems, and immediate access to support is available via call buttons on gates and doors. Trust that your belongings are safe with us thanks to our climate-controlled storage units and state-of-the-art security. You deserve a top-of-the-line self storage experience complete with top-of-the-line storage units. At Ranch House Storage, you will get just that.

If you rent here be careful as some of the units do not have walls that go all the way to the top…read more Now even though I was assured that no one could ever climb over there and that I was being rather ridiculous in my head, I rented the unit and within a week someone climbed over the top of the unit and stole thousands of dollars worth of my stuff. No, I didn't take the insurance, why should I, stupid me. No recompense-and got out of these ASAP. Welcome to Texas. No!

Michelle went above and beyond to give me great customer service! I rented a Uhaul here ofor a move…read moreto New Orleans. After I picked up the truck I noticed it made a very loud squealing sound. I don't know much about engines, however I assumed that it would be fine and went ahead and met my husband at the storage facility. We loaded the truck and then my husband heard the noise coming from the engine. He was deeply concerned that the truck wouldn't make the long drive to Louisiana. I called Chapel Creek and asked them what to do. Michelle answered and told me to call the 800 number on the keychain. So I did and they sent a mechanic out to look at the truck. The man arrived about an hour later and he then proceeded to diagnose the truck with 1 of 4 possible issues. At this point I was really started to suffer from anxiety, as I couldn't get stranded in the middle of the bayou for an hour if the truck broke down! I then asked him about getting another truck and he said he would call it in to the Home Office and they would need to make the call on how we should proceed. By this time it was 4pm and we were leaving the next morning at 5am, I didn't need to deal with red tape I needed a solution! So I called Michelle again at Chapel Creek and voiced my frustration to her. She immediately called her Area Manager and he contacted me within 10 minutes. He said Michelle had called him and told me of my problem. He had gone ahead and secured another truck for me and told me it was very close to where I was located. He apologized for the inconvenience and said there would be no fee because my issue was considered an emergency. My husband and I drive to the other location, unloaded and loaded the new truck and they expedited my paperwork so we could get out of there quickly. We drove it to New Orleans in the other truck and actually made great time! And I didn't have one worry the whole way! Michelle even called me the night I got home and made sure I was safe and sound! What great service and follow through! Very impressed with the integrity of the folks over at Chapel Creek!! Thank you very much!

We just moved from CA to TX and rented a storage unit at this Extra Space Storage at Chapel Hill…read more We were so happy to hear it's only a few months old! We were also thrilled to get a unit near the door and to be the 1st ones in this new unit. A BIG THANK YOU to Mandy for all of her help getting us moved in. She was kind and patient when we called her multiple times during our move in day to help us with a variety of things. I HIGHLY RECOMMEND this storage facility and you will be in capable hands working with Mandy.

The new change in management has been a such a positive move. Actually have open lines of…read morecommunication and assistance with questions. Had a concern come up and they definitely worked with me and helped resolve my problem

If I could give negative stars, I would. I arrived this afternoon to move items into my interior…read moreclimate controlled unit - but the unit was super dark and filthy with rat poison in one corner. I immediately went to the onsite office to see if another (clean, well lit) unit was available, but the office was locked and no one was there even though the website claims property management is on site AND they knew what time I was coming. I called twice and left two messages requesting call back asap, waiting at the site for 30 minutes (it's been 7 hours and no one ever called me). I ended up going to Extra Space Storage and the difference was night and day! Staff was available for me to come look at their units immediately and the units were well lit and CLEAN. Don't waste your time with this place. Go to Extra Space Storage.

I wish I could give negative stars. Absolute worst rental experience ever. Doubled the unit rate in…read morethe first 18 months. Forced us to buy the unit lock from them, then provided no help when lock failed to open. They wouldn't even answer the phone even though it was during working hours. Don't even consider renting from these clowns.

I do not recommend this place. My son and I drove in to get a few things out of a storage unit…read more Everything was going fine until we tried to leave. The way the exit is set up makes it difficult to punch in your code and then make it out of the gate quickly. It's set up where you have to punch in the code, make a sharp right turn, then a sharp left turn to get out, and the whole time you're trying not to hit anything. So we punched in the code, the gate arm went up, we started driving out, and then all the sudden the arm came down onto the hood of my truck. It actually hit my truck. We backed up. Within 10 seconds a guy came rushing out yelling at me, saying we hit the gate. I couldn't believe he was saying "WE" hit the gate. Their gate closed onto my vehicle, not the other way around. Then a lady (apparently the manager) came out and we went around and around as to who was at fault. They were pushing extremely hard on me to accept that we were at fault. It felt strange, but I didn't realize what they were doing. They said we would have to pay them $100; however, not only was it not our fault, there was no damage to their gate. They also said they may contact their corporate office and that they take these things very serious. I made it very clear that I wasn't going to pay them anything and that we did nothing wrong. Then all of the sudden their behavior towards me completely changed. They were shaking my hand, smiling, joking, and offered us water and candy. The lady even complimented my muscles out of the blue, which is just not something normal people do. It all felt odd. What they were doing still didn't register in my mind (I'm too trusting and naive I guess). However, later I realized that they were trying to extort money out of me by using psychological tactics to pressure me. The problem is that I can't prove this, but I am absolutely certain that this is what they were doing. Also, they had this routine down (it was actually impressive) like they have done this to other people before. I'm not a lawyer, but according to Google, extortion of $100 in Texas carries a fine of up to $2000 and 180 days in jail. Also, I have a disability, so that's an aggravating factor that bumps it up to a Class A misdemeanor, which carries a fine up to $4000 and a year in jail. I doubt anyone will ever be able to prove their intent behind what they are doing, but I wholeheartedly believe they knew exactly what they were doing and it's wrong. Very wrong. I know it can be hard to get by financially sometimes, but we can't resort to trying to exploit each other. It's really despicable. I strongly recommend people avoid this place.

From the owner: U-Stor are leading providers of clean, safe, and individually alarmed self-storage mini warehouses…read more We offer the affordable solution to your storage needs at competitive rates. At U-Stor, each of our units features an individually alarmed door, free 24-hour access, drive-up easy access, and onsite management.

Very clean facilities! Safe and great prices too! You can tell they really care about the quality…read moreof their product!

I am new to storing but Roberta helped me figure out the right space for me and was very friendly.read more

A good place to store your belongings. We didn't have any issues and the employees are friendly and…read morevery helpful!

The customer service and disposition of the Public Storage staff is appalling. We have had items in…read morestorage for a few years now, and the first problem we had was the rat infestation, which the management took absolutely no responsibility for; I've been told numerous times that this is a "store at your own risk" facility, so any pest/vermin infestations are my problem! Rats have chewed through boxes, furniture and anything else resembling organic material, and on top of that, they have left RAT URINE AND FECES on EVERY EXPOSED SURFACE... and again, this is my problem as the renter. Their insurance only covers a maximum of $250 of damage.... and we just received a letter today noting that our rent is being increased to $417/month. Needless to say, I'm dropping what I'm doing today and moving out of that unit. I would say don't waste your time with this location, or Public Storage at all. There are lots of other places out there better than this!