Receptionist could be more hospitable and welcoming. Didn't bother to make any eye contact, or be…read morepersonable. The techs however were kind, professional, and explained everything they were doing.

Been going here for years. Five stars on today's receptionists. Both were professional, kind and…read moreabove and beyond oh so helpful. This around noon 12-5-24. While all visits have been just fine, wait times aren't crazy bad but can be better. What I especially liked today was the customer service and friendliness even though I tho I could not get an appointment soon there. No biggy, they scheduled me for Apple Valley and will even be calling doctor to send referral since they forgot on their end. Life is grand when treated with the Golden Rule

Zara is a terrific staff member of Sol ! she definitely goes the extra mile to help patients…read more Having scans & getting appts in a timely manner can be stressful, but her calmness, kindness, & friendliness makes the whole process sooooo much better ! she really does her best to accommodate patient needs, I hope she never leaves.

I came to Sol Radiology Victorville for a routine neck x-ray. I have had multiple imaging studies…read morehere without copays, including an MRI, so I was surprised to be charged $22 at the kiosk with no explanation. I contacted the billing department to understand what this charge was for. Instead of a straightforward answer, I spoke with two separate representatives who were rude, condescending, and aggressive on the phone. When I asked for a supervisor, I was told no. This was deeply unprofessional, especially when my only concern was understanding why this visit differed from my previous visits. Fortunately, I eventually spoke with Dustin, the lead supervisor in the scheduling department, who investigated and resolved the issue in five minutes. He explained that the kiosk had failed to process my insurance correctly and that the charge was their error. He apologized for how I was treated and stated that he would get management involved and provided his contact information incase I don't get my refund from this visit. Here's what troubles me: a billing kiosk error is understandable; staff rudeness and refusing a supervisor escalation is not. The fact that a scheduling supervisor could resolve this quickly while billing department staff gave me the runaround suggests a significant problem with how the billing department handles patient concerns. Dustin demonstrated exactly how patients should be treated, with respect and efficiency. The billing department should learn from his example. I'm posting this review because other patients deserve to know that when something goes wrong, Sol Radiology may not handle your concerns professionally. That's a serious issue for a healthcare provider and I will be looking into making sure my family and I do not need to come to this company any longer for radiology services. We will take our business elsewhere.

Everyone there have been knowledgeable, friendly and respectful. My appointments are in a day or 2…read moreof my requests.p

Very friendly gets you in and out quickly so much better than the hospital and a lot easier on your…read morepocket book

I recently got into an accident and was recommended this place to get an MRI done…read more When I walked into the building I warmly greeted by the receptionist Kim. She checked me in with ease and I waited in the waiting room. I helped myself to some coffee and waited patiently for my MRI. I have never gotten an MRI done before so I was very anxious and expressed my feelings to the technician. I was glad that the technician Robert was very attentive to my needs and talked me through the whole process. I was helped off the machine and was glad that everything went smoothly. Everyone here was so nice and made my experience so much better.

I had an excellent experience at SoCal Imaging Center on Verdugo Blvd. The place is spotless and…read morevery well sanitized. The service was outstanding from start to finish. Kim and Robert were both incredibly kind, professional, and made the entire process smooth and stress free. Their exceptional customer service truly stood out. Highly recommend!

This place has been great to me. During the pandemic I found a lump at the base of my neck. My…read moredoctor felt the lump and knew it was an emergency. He reached out to AIC and expressed how concerned he was over my lump. They told him to send me to them immediately. They ran every single test he ordered and I was diagnosed with stage 4 thyroid cancer. I have so much appreciation for this place, the staff and the doctors! My cancer was moments from bursting out of my neck area and going throughout my body. If not for them working me in and getting my results so fast my outcome could have been different. Thank you!

Arrived for a walk in for an x-ray last Thursday. Waited for over forty minutes, then went up to…read morethe desk to see what the delay was. According to the technician when I was finally called back, the receptionist who checked me in checked me in incorrectly, leading to me not showing up in the queue. When finished, the technician stated my doctor would have my results by Tuesday morning. Fast forward to Tuesday when I attend my appointment with my doctor, doctor says the imaging results still have not been received. I call Advanced Imaging on Tuesday to inquire about why the results haven't been sent, the receptionist says they were sent to Kaiser. I have never seen a doctor at Kaiser. I explain this to the receptionist, she states she will fax it to the correct office/doctor. Speak again with my doctor today, they still have NOT received the imaging results. This place is a failure all around, at all levels. Unfortunately, no one in management there seems to care, as there is never a positive outcome when I visited this place. I highly recommend imaging elsewhere.

I've visited the Riverside Elite Imaging facility more than five times over the course of 2 years…read more They are excellent!! I can't say enough good things about their staff. They are kind, helpful, and attentive. I've spoken with Lupe numerous times requesting disks and reports. Today, I spoke with Veronica who went out of her way to schedule my MRI and X-rays immediately. She was efficient, thoughtful, and very kind. I'm so grateful this business exists and is so close to home making it convienț. You won't be disappointed using their services!!

The staff here is very friendly and welcoming, it's also very clean inside. I was nervous since…read morethis was my first MRI after my accident but the tech made me feel super comfortable. it wasn't as bad as I thought it would be ! Thank you to all the staff!

Today I walked in at 9:05am for my X-ray per my primary care physician and was greeted by friendly…read morestaff. About 6 other patients in the waiting room. The nice X-ray tech took me back and was very professional and concerned about what brought me in today. He asked me a few questions, took my X-rays and I was out in 10 minutes or so. The facility opens at 8am, however the X-ray side doesn't open until 9am so keep that in mind if your going for X-rays.

I called this imaging center early in the day and left a message asking if they could please call…read moreme back to confirm appointment availability before I loaded my medically unstable 95-year-old mother-in-law into the car and drove her over to get an x-ray. I checked online and saw that they were taking appointments via walk-in only and had plenty of spots available. I tried calling again before leaving home since I never heard back from them. So I arrived at the imaging center and they had a hand scribbled "X-RAY CLOSED TODAY" sign in the window. What a lack of concern for patients! They couldn't be bothered to put a notification on either their phone message or their website?!

I had to reschedule my appt that I had for January and spoke directly with Liz Gomez at the east…read morePalmdale office on 47th Street east. She was very nice and very efficient and was able to help me with all my concerns I had about my appointment.

AVOIC in palmdale is not only a clean and newer looking facility, but their staff is super friendly…read moreas well. If you have any trouble with referrals, I highly recommend speaking to Tatum. She is a sweet, caring, and hard-working individual who took time out of her work day to update me on different statuses of my authorizations. She patiently answered all my questions and helped make sense of all the procedures I needed. Thank you Ms. Tatum. You are a blessing to me and to your company. I appreciate all your hard work and dedication of being a kind-hearted patient advocate.

The staff was amazingly awesome kind friendly clean I had a mammogram and a bone density test all…read moreat the same time all of it took 20 minutes I am so impressed I've had I've had all this done before I've never had such great experience the staff was amazing highly recommend this place

I had a discrepancy between my latest ultrasound and past year's. I called to ask if the…read moreradiologist could take another look at my US, and was flat out told NO. They also said they do not talk to patients. Very unhelpful. They also ask patients to show up in the morning before they do.

This will forever be my favorite Coffee spot. Whenever I happen to be in the area of any Rad…read moreCoffee, I make sure to make a pit stop haha. The employees are also always friendly and the decorations inside are RAD. I want to try their other flavors but I keep getting the same Cookie Monster...

WORST SERVICE EVER FROM BLONDE GIRL WITH BLUE EYES. I…read morewalked in with my girlfriend and the first young lady she was very polite she complimented my gfs lipstick. But the girl that took our order was the blonde with blue eyes. She was very irritable, unhappy and seemed discontent. She made us feel stupid for asking questions. And was super rude overall we felt uncomfortable and discriminated. We were craving the seasonal pumpkin beverages but were forced to walk away due to the horrible HORRIBLE service. I wish that young lady the best and I hope she finds a fulfilling job/ career. Maybe she was having a rough day or something. Just kinda sucks for Rad Coffee to have somebody like this spreading this energy.