I understand everyone's frustration with wait times but Dr. Patel just absorbed most of Dr. Pad's…read morepatients and the load is no doubt overwhelming. Patience is necessary, but once contact is made, his manner of patient care may be different, but it is above reproach. His goal is to treat the patient without wasting valuable time on everyone's part. The front desk lady, Cammie, should be recognized for her prompt attention to solving any issues that may arise. No matter the problem, she always has a wonderful smile on her face as she helps everyone with true compassion. I personally feel I have made the correct choice with this office to be trusted with my family's health care.

I had a very disappointing experience today with the office manager, Maria. I had a balance of less…read morethan $100, and she chose to address it in front of a waiting room full of patients, insisting that I needed to be put on a payment plan. It was incredibly embarrassing and unprofessional. I expressed to her how uncomfortable and mortified I felt, but she showed no empathy and did not apologize. Her attitude remained dismissive, which only made the situation worse. Patients deserve to be treated with respect and discretion, especially when it comes to personal financial matters. I truly wish I didn't have to deal with this kind of treatment.

Boy where to start . My brother was in this place for 16 days before i visited him …read more The 1st words help me get out this place . He had long list of things mostly about pt or lack of it. My 1st impression was 5 nurses at their station when i came in and no doctors ( Tuesday 3pm) ?? Brother and i talk for bit then i decided he would get better care and pt in his home . After a brief can't go till we are going now get the paper work started conversation. More CYA . You should of seen the change in his mood after he was home . Great job i would of died in that place. Thanks for getting me back home now i can get better. No rating from me But no stars from him. I got a call from the the next day with questions about who did i talk to at va to wher he was seemed to be concerned more him after he left than before !! . Any why he is safe now. Judge for yourself but from my experience of 3 hours don't go there.

My father was there and they were amazing with him. Staff was attentive and facility was super…read moreclean. Administrators were incredibly patient and helpful. Will highly recommend.

I had some insurance confusion and Ashley took the time to explain everything and make sure I…read moreunderstood my options. That kind of service is rare these days. The whole office is top-notch and I left feeling valued and cared for.

I use to go to this dentist until they cracked a tooth. I had a tooth with a partial cavity and…read morethey said they could cut out the cavity and save the rest of the tooth. They said they would put a crown on the tooth. The good news is they were able to do exactly that, they removed the cavity and put a crown on the tooth. The bad news is the crown was too big and it caused pain. I returned a few times and they tried but failed to fix it. One day the pain stopped on its own, strange. Even stranger is the neighboring tooth felt funny, not really pain but something was off. I went back and what do you know, the neighboring tooth was cracked, due to the pressure put on it from the over-sized crown. They checked x-rays and sure enough, that same cracked tooth was perfectly healthy just a month before the crown. Right before the crown, I had a perfectly healthy tooth, a month after the crown, a cracked molar on a tooth that was otherwise healthy. Instead of taking responsibility I was treated not like someone who was a regular or someone who just suffered a cracked tooth, but I was treated like I was the villain. They never could answer how that tooth cracked all of a sudden, except "Well you are getting older" and other nonsense. So in the end they saved the tooth with the cavity and the crown stopped hurting, but the process cost me a perfectly healthy tooth, meaning I ended up paying over $1,000 and still lost a tooth. Imagine being out of a tooth, being out of $1,000, and given the run around, and treated badly while denying accountability. That is this dentist, both father and son. I would treat this place like ten miles of bad road.

So I took my mom and myself to a new dentist. We don't have to tolerate abuse and be LIED to by the…read moredentist himself. First off he told my 86 yr old mother that she need her 4 bottom front teeth pulled and a plate with teeth to wear. WRONG! Our new dentist shook his head and said....NOPE! I'm so glad you came to me. A good deep cleaning will secure those teeth because her jaw bone is just fine! Now I've also been complaining about a crown he put on one of my molars. The day after getting it I noticed it kept hurting so I ran my tongue across the back of it. There's a opening between the cap and my gums where food is getting in....SMH! I told dentist at Jangs and he had the nerve to tell me just to keep it clean and use a toothpick to pull food out! I knew he was full of it. Even our new dentist said its a ill fitting crown which he took pictures of and is submitting them to have it replaced and show them what Dr Jangs office did to me. I kept telling Jangs office that the crown wasn't right. I should have to be in pain after getting a cemrown and I definitely shouldn't be getting food in an opening! Then he yanked some of my teeth telling me they couldn't be saved and crowns were denied. Crown were denied because they could have been saved and I realized that when he had the audacity to ask me....." Don't you want dentures?" Fuck no....do you? Then they kept trying to push us to get my mom's teeth yanked....NOPE! Plus I waited about 2 months to where they were supposed to submit the paperwork for approval for my mom's work and heard nothing. So I would call only to have that bitch that sits in front be rude. She's lucky I bit my tongue quite a few time because she doesn't realize she playing with fire. 2 of the ladies that work up front need a good ass whipping and one day someone is gonna give it to them. I told the one who submits all the paperwork to her face after she had the nerve to be rude to me on the phone that she better never talk to me like I'm her 5 year old child again. Watch out people! Lots of scamming going on at this dental office. Money hungry and they don't care who's mouth they ruin....because they ruined mine and ALMOST my mom's. Its sad how people complain about some of the staff up front and nothing is EVER done about it. Even a few of the girls that work in the back said their very rude to clients. Please look up Bliss Dental Products. I healed 2 cavities with their mineral toothpaste plus healed my receding gums with the gum massage treatment. Don't let ANYONE ruin your teeth for greed!

The staff didn't make me feel like a valued patient at all. They were not friendly and the…read moreappointment felt rushed. Then the dentist came in and spent about 4 minutes with me and left without making it clear what the plan was. He didn't explain too much nor did he ask if I had any questions about the recommended procedure. Horrible experience! I will be talking to my provider about this

Very unprofessional, would not recommend. When presented with issues with insurance dentist and his…read morewife responded to issue with clear immaturity and name calling. Not the type of person I want taking a drill to the inside of my mouth. Avoid if possible!

​My wife and I had our semi-annual checkup with Smile Makers in Helendale on 5/22/2025. What we…read morewere not told or made aware of is that the dental office had removed themselves from the network of our insurance, (Blue Cross/Blue Shield), less than a week before our appointment. Because of this, when the insurance company refused to pay for the service, we were sent a bill for $400+. When we contacted the insurance company about non-payment, the insurance company told us that they would contact the provider and if they would request to be back in the network for the time of our appointment, then Blue Cross/Blue Shield would pay the statement. The dentist office had agreed to do so, and we thought everything was taken care of, UNTIL we received a bill from Smile Makers, 10 months later for the original charges plus late payment fees. Needless to say, I contacted my insurance carrier who informed me that the dental office never requested to be placed back in the network. After several back and forth calls, the insurance carrier presented the dental office with 2 options, they would let the dental office back into the network for the date of our service, or Smile Makers could accept from me the amount Blue Cross/Blue Shield would have paid them. Unfortunately for me, Smile Makers stated the dentist was on vacation and the office made it sound like he would not want to request to be placed back into the network temporarily and that the best I could hope for was to pay the $400+ myself. My review is a negative one because this experience has not had the outcome that I had expected. Not only do I pay nearly $600 a year for dental insurance but then through no fault of my own, I am out another $400+ because the office staff at Smile Makers did not bother to inform us that they had removed themselves from our insurance network. Every time we would go to the dentist, we would ask if everything was alright with our coverage.

I switched to Dr. Chang after hearing such great things about him, his staff and his office…read moreoverall. I had my first appointment on 3/20/26 @ 2:30 and from the moment I walked in, the front desk girl with was friendly and made me feel very welcomed. The office was super clean, nice and organized. My appointment was at 230 and I didn't have to wait long to be called back. The office coordinator/manager (I think that's what her title is) was super friendly, as she made me feel very welcomed and comfortable in my new environment. She gave me an office tour (which was cool, as I never experienced that ANYWHERE), she was very thorough with the tour, explained how the office runs and took the time to talk with me and get to ME, not just as another patient, but an actual person! They even take pride in their patients by making them feel important and appreciated with fun giveaways and going that extra mile. I was even given a goodie bag which was super cool and 100x better than a small plastic bag with a toothbrush and toothpaste from my former dentist. The gal that took my x-rays was also super friendly and nice, as she took the time to make me feel welcomed and important by explaining everything she was doing, step-by-step. While waiting for the doctor, another gal walked in (name started with a K), to check on me and to give me an update on when the doctor would be in. She offered me a beverage and put Nextflix on so I can watch while I waited (the dental assistant's at my former dentist would leave me sitting there without even saying a word to me), again, above and beyond service at Dr. Chang's dental! Once the doctor came in he was also very friendly, talked to me and actually got to know me! He put my x-rays on the TV for a better view and was very thorough with explaining my x-rays to me. The Dr. Chang was very friendly, funny and kind as we discussed our lives, my teeth It was well the worth the wait in this dentist office and VERY pleased with Dr. Chang, as I learned my teeth weren't as good as they look, and I blame my old dentist for that. Now that I'm with Dr. Chang, I can finally properly get my teeth right! I'm very thankful for the several referrals I got from people, to switch to this dental office and I'm very glad I did. I urge everyone who sees this review, to ditch your old dentist and come to Dr. Chang's office, I swear you won't feel like just "another patient" and you'll be happy you made the switch... I know I am!

The whole team was super friendly and welcoming, everyone was so nice. The team has a very positive…read moreattitude and definitely demonstrate their commitment to patient care. From the moment we entered we felt welcomed. I'm definitely recommending this dental practice to all my friends and family. Elvira, Daniela, Sarah & the whole team did a great job and Dr. Chang was awesome!

Just got a call and they canceled my appointment for today except they lied about it. How cheesy…read more There swimming/therapy pool is caca nasty. The place needs a through cleaning because I know have athletes feet. I don't recommend them but they are the only ones in Barstow. Be careful

I'm writing this for my 92 year old mom. The folks at Chaparral are fantastic!!! They listen to…read moreyou and address each and every issue that may have. They're always polite, sincere and cordial. If you ever have to have physical therapy here in Barstow, this is the place to go to.

My experience with Barstow Friendly Smiles and Craig Robinson Dr. involved significant…read moremisrepresentation of insurance coverage and a lack of transparency throughout the entire process. I was told--both verbally and in writing--that my insurance would cover 60% and 40% of the total cost of a crown and mouth guard, and I was required to pay the full $3,596.25 upfront based on that representation. This was false. My insurance ultimately covered only $279.64. After receiving my Explanation of Benefits, I contacted both the dental office and my insurance. My insurer confirmed that the office had been clearly told on the date of service that coverage applied only to the allowed amount, not the total billed amount. This critical information was never disclosed to me. I agreed to treatment solely because I was assured I would be reimbursed a specific percentage of the full cost. Since then, the office has provided inconsistent explanations, denied statements that were later proven untrue, and has not contacted my insurance again despite repeatedly claiming they were "working on it." I also requested a copy of the document I signed showing the quoted coverage, and the office failed to provide it. I have repeatedly asked to speak with the dentist or owner regarding this issue, and each time I have been told I am not allowed to speak with anyone except Ruby at the front desk. This refusal to escalate concerns or allow communication with management is unacceptable. I believe I was induced into unnecessary and costly treatment based on inaccurate and misleading information. The lack of disclosure, refusal to correct the issue, and ongoing evasiveness demonstrate a serious disregard for patient rights. I cannot recommend this office to anyone seeking honest or transparent dental care.

Been with Robinson for 26 years. The best in the area. Great helpful staff. Friendly competent work…read morefrom everyone. Doc has become a friend over the years and cares for his patients.