This place has been great to me. During the pandemic I found a lump at the base of my neck. My doctor felt the lump and knew it was an emergency. He reached out to AIC and expressed how concerned he was over my lump. They told him to send me to them immediately. They ran every single test he ordered and I was diagnosed with stage 4 thyroid cancer. I have so much appreciation for this place, the staff and the doctors! My cancer was moments from bursting out of my neck area and going throughout my body. If not for them working me in and getting my results so fast my outcome could have been different. Thank you! read more

Arrived for a walk in for an x-ray last Thursday. Waited for over forty minutes, then went up to the desk to see what the delay was. According to the technician when I was finally called back, the receptionist who checked me in checked me in incorrectly, leading to me not showing up in the queue. When finished, the technician stated my doctor would have my results by Tuesday morning. Fast forward to Tuesday when I attend my appointment with my doctor, doctor says the imaging results still have not been received. I call Advanced Imaging on Tuesday to inquire about why the results haven't been sent, the receptionist says they were sent to Kaiser. I have never seen a doctor at Kaiser. I explain this to the receptionist, she states she will fax it to the correct office/doctor. Speak again with my doctor today, they still have NOT received the imaging results. This place is a failure all around, at all levels. Unfortunately, no one in management there seems to care, as there is never a positive outcome when I visited this place. I highly recommend imaging elsewhere. read more

Our experience with this office has been incredibly frustrating. For our first appointment, we drove more than 3 hours and waited in the waiting room for an hour and a half, only to discover the front desk had no record of our check-in and couldn't locate our appointment. We were ultimately turned away because the order required a formal doctor's visit, forcing us to reschedule. ​We returned the following week--another 3+-hour drive--only to be told the order was no longer valid, despite having a later expiration date. After waiting an hour for our doctor's office to send a new order, we were told the doctor was at lunch, fully booked for the day, and we would have to reschedule again. ​Driving 12 hours total across multiple weeks with absolutely zero care provided is unacceptable. The aloofness of the front desk personnel and the lack of internal communication is astounding. Management seriously needs to review patient files ahead of time to ensure everything is in order before forcing people to travel these distances. read more

I had an appointment but still ended up waiting an extra 40 minutes past my scheduled time. It felt like everything was moving really slowly during my visit. I am not sure if they were short on rooms or if something else was going on, but the delay made the experience frustrating. The staff were polite, but the pace was noticeably slow compared to what I expected with an appointment. Hopefully, it was just an off day, but it definitely made the visit longer than it should have been. read more

Advanced Imaging Center - Diagnostic Imaging Near Me - Palmdale, California

See all

We went in this morning for my 11-year-old to get an ultrasound and some x-rays.The staff was super friendly and really made her feel comfortable. Everything was well kept and professional and we didn't have to wait long at all. My daughter had a great experience that she asked if we could give them 5 stars . read more

This is the 2nd time I've had to come to advance imaging and once again this is the most unprofessional imaging place in the A.V. No one has people skills. I rather take the drive and head down to the location in Santa Clarita. read more

Pain Dr referred me for a bone scan. Called to make appointment, got appointment. Arrived 20 minutes early. Checked in and about 10 minutes later was told they did not have authorization. Called Dr while in waiting room, Dr said they were faxing now. About 20 minutes later was told still no authorization received. Called Dr again, they faxed again and also emailed. This time email worked. Now waiting for one hour 35 minutes. Tech has taken every person before and after me. Bad communication between offices and patient. Wish they would have called me like I hear them calling other patients. In excruciating pain from sitting over an hour. Why do patients pay for errors made by Drs? Not a good place. read more

I am giving this place a two star review and only because the lady that I first talked with when I first got there was extremely nice and I really liked her. Other than that I had an appointment at 11 o'clock at 11:30. My husband went up and checked, and they said that they were needing to get authorization for another scan. That is something I think should have been done before I got there. By 12 o'clock I was getting hungry so we went and got something to eat. They called and said 1245 appointment. I went back for the 1245 and was told that I may not be able to get out of there in time to make my 2 o'clock appointment in Lancaster because we had to wait for the doctor to come back for lunch so apparently their time is way more important than everybody else's. I do not have the time to sit here and wait for you guys to get your stuff together and so I needed to cancel the appointment cause I had another appointment in Lancaster at 2 o'clock. Very unprofessional and very disrespectful and wrong on so many levels. Do better people do better!!!!! read more

I've been here over the last 10 years 1-2 times a year. The last 2 years this place is steadily declining. Very long waits for X-rays over an hour if the machine is working, or the tech shows up. I had time to write this because I'm 90% sure I sat here for the last 20 min while the tech was at lunch. This won't happen again. read more

Where do I begin. Made an appt. for mammogram. the evening before the appt. they call to cancel the appt. (this happens every year) reschedule the appt. and again they cancel, after waiting another month. finally get appt. I was told that the MD that reads the film needs to be there. Ok this is where it gets good. While waiting for the appt. for over 30 minutes, sitting there a lady was told that the MD was not in she left and would be back in just a few minutes. After my appt. I was asked to wait for the MD to review and come to find out she still hasn't come back from where ever, knowing that there are people waiting for her. so I left and I have never heard from them since. I will never go back. Not sure if the MD ever came back. I was scheduled that day because the MD would be there. This is the readers digest version of this horror story. read more

Yes it's medical, but it's comfortable and well decorated vs stark and sterile. Yes they are popular and busy, but they do their best to accommodate you and stay on time. My experiences have always been positive. read more

I had an Appointment for an MRI. I filled out paperwork and waited a 1/2 hour then receptionist says they're running late by a hour. Well it takes a hour for MRI, they take walk ins before appointments! Why should I be inconvenienced because of incompetence. I canceled my appointment. Will never go back. Horrible customer service. DO NOT Recommend! read more

I got some tests done here. It was easy to schedule and check for confirmation. Facility was nice and the staff were helpful.

Okay... where do I start..just Uuugghh! I have been to this place 3 times to have nothing take care of, which is sad. I waited for over an hour watching people come in after me called. I had to get up and ask them are they going to call me... after I do.go to the back I wait another 30 mins and they still have not serviced me. The little lady just walks back and forth not knowing what she is doing. So I just got dressed and left and shall never return to the Palmdale office. The Lancaster office is nothing like this place. Good luck if you go to this place! But, I will just take care of my business at Lancaster imaging! read more

Great staff and very friendly. Make sure you get there no sooner than 15 minutes prior. Any earlier and you will wait until it's your time. We got In early due to Miscommunication but still was seen in time. They do a great job and I will be back read more

I've been here before today and had the same poor experience. I had a bone scan ordered at this facility and had to return. I signed in at 2:30 early as always to give time for paperwork and maybe an early visit. No one acknowledges you. They want you to sign in and be seated and they'll call you up. No one smiling. I waited and finally at 3 o'clock. I walked up to the girl who is sitting behind the desk and she's told me to sign in. I said I've already signed in at 2:30. I've been here for 30 minutes and no one has even called me. I was wondering if I needed to present you with my order. She took my order and said oh yes, let me check you in. your appointment is at 3 o'clock and proceeded to give me stacks of paperwork that I could've been doing the last half hour. Even at this point she had no personal skills and appeared to be bothered. After she checked me in I was taken back and the scan only took 5 minutes but I was told to have a seat for an X-ray. After waiting 20minutes i caught someone and asked what X-ray I needed because I was waiting. They didn't know. Wasted my time. And to top it off this facility is like being in a county welfare office and they treat you like that too. I will just say my personal preference is AVOI a block or so away *****. They are always nice and professional. read more

Went in to have a CAT scan arrived early as I was told my appointment was at 10:15 am didn't get called back until 11:15am I'm diabetic sat in the back for another 30 minutes before my procedure started was unable to eat anything due to the procedure they do not care. What your physical status is They just lollygag and do as they do. read more

I had an appt for 9/14 at 5:30 at the Palmdale location. Someone called to change it to 4:35. No problem. I go and wait a half an hour and go up to the receptionist to ask why I had not been called. She said the appt was cancelled and rescheduled to 9/29. No one, no one at all called to inform me of this. Not only did they change the appt without informing of that, they changed it to the Lancaster location. I live in Palmdale. This is rude, unacceptable, and extremely unprofessional treatment. Probably because I am a Workers' Comp patient. Very bad!!. read more

My husband had a great experience today at Advanced Imaging on Avenue Q in Palmdale. Tre, the PET Scan technician, made the procedure much less stressful than it could have been. He is professional but also easy-going and friendly. The very friendly woman running the facility from the reception area made the wait pleasurable. She got our paperwork done and out of the way quickly and efficiently. Made every patient and companion feel comfortable. Thank you! read more

IF YOU ARE A WOMAN WHO CARES ABOUT HER BODY AND HERSELF, DO NOT COME HERE! Came here for a mammogram. The older lady that was the tech was AWFUL!!! Just HORRIBLE!!! I told her I had a mammogram and ultrasound about 12 years prior. She proceeded to tell me "NO! You've never had a mammogram or ultrasound. There's no way. This is your first time" What?!?! How does she know?? Unbelievable. Then as she's putting me on the machine, she's yelling at me the whole time "Don't move!!" "I told you not to move!!" "Push your chest out!!" "Pull your shoulders forward!!" "Turn your head to me!! More!! More!!" She would push my entire body towards the machine, like a bully would. She wanted me to hug the machine and be right on top of it. When the scanner turned, it pushed on my face and pulled my mask off. It hurt. I tried so hard not to move so she would stop yelling at me. No such luck. She just didn't care about me as a patient at all. I left. When I got home I cried for a long time. I felt so attacked, bullied and even physically assaulted. It was one of the worst experiences I have ever had. Being in a vulnerable position and having someone basically abuse you verbally, physically and emotionally took a toll on me. It traumatized me. I will never come back to any of these locations. I later visited City of Hope in Santa Clarita, and several doctors there told me that Advanced Imaging is the worst place to go for scans and tests. DO NOT TRUST THEM WITH YOUR BODY. read more

My special needs adult daughter is having surgery and I had an appointment for a chest X-ray. The front desk staff was beyond kind in accommodating myself and my daughter. Antoine was the X-ray tech and was helpful, patient, sweet, and kind and worked with us to get what we needed. I'm so grateful that we were successful because my daughter is very difficult to work with. My stress level was reduced due to Antoine's expert level of knowledge. Thank you for a great experience. read more

In the past two months I have been here twice and both times have been a good experience. The first time was for xrays for my daughter. The gentleman and the lady that helped us were amazing. The second time was july 1st. Both ladies that did my ultrasound were great. Both explained what they were doing and were friendly. read more

Having a positive experience here in the past with MRI I came back for an ultrasound. They called me yesterday and asked me to come in early which I did. I've now been waiting for over 30 minutes and still have not been called. The receptionist said it'll be at least another 15 or 20 minutes. Absolutely unacceptable read more

Had a 2pm appointment. At 3pm, the tech shows up and takes the 1pm appointment back. I was told to be here at 1:45pm. So much wasted time! Finally finished with scan and left around 4:30pm for actual 15 minute scan. read more

Joke asked for a letter 4 times NEVER RECEIVED It. Had to reschedule a ultra sound 3 times. They made a appointment on A SATURDAY, then called me Friday at 3:30 to reschedule Again. Blamed my Dr office,so I call my Dr they called Insurance co.what a JOKE Their hrs are mon through Friday But they gave me a Saturday appointment . I HOPE I can use another Facility in the Future This has happened more than once.Under Staffed with crowded waiting area EVERY TIME I go there.Is it because I am 70yrs old? I have to repeat everything they say to me while I'm writing it down. Maybe they cancelled my appointment so they could Leave EARLY? Maybe they don't know what they are doing? read more

They are in charge of their billing company. An $1100 bill was paid by my insurance company, but they sent us to collections. Their billing company won't call Blue Cross to verify the payment sent. That is their job, not mine as the patient. I have been asking Advanced Imaging Center to deal with their billing company and nothing has been done. If you don't want to fight over paid bills, don't go to this imaging center. Find another one!!! read more

Kj at the front desk is amazing!!! She was so patient with me while I had to ask my doctors office multiple times to fax my order. Every time I called to ask if she got it she was not annoyed and just so helpful! Thank you KJ! I also had to come back and edit my review because Carmen who does the mammograms is a saint!!! For some reason I was getting nervous and she kept reminding me to breath and was just so comforting. Thank you Carmen read more

Took my daughter in for her x rays. You walk in expecting to be directed what to do but no one says a word! You have to go ask where I should sign in... The works seem to hate their job... this would be a 1 star review but the x-ray tech was awesome and good with my 4 year old. read more

Nothing positive to say about this place! I was referred here from Kaiser and should have gone to the valley instead of here! Started with them not calling me to book and appointment, a number of calls to get the appointment booked (they could not find my referral‍ and it magically appeared)! Then I get here for my appointment and I will have to come back another day to get the second part done because the person called in sick which I 100% understand. They could have called me to reschedule the whole appointment instead of me having to take time off work again‍ And let's not talk about the wait read more

I have been going to AIC for about 10 years. I have had MRI's, CAT scans and ordinary X-rays depending upon doctor's orders. I have never experienced any of the problems reported by several of the reviewers. Appointments are easily made on the telephone and are always honored, usually within 15 minutes. I try to get a printed copy of the imaging order and hand carry it in. I can see where the doctor faxing the order to AIC could get into trouble as they are a busy office. My latest appointment was one week ago for a hip x-ray and I got in on time and was out the door in about 20 minutes. The radiology report was fax'd to my doctor the next day. They are so much faster and easier to use than the local hospitals' radiology outpatient departments. read more

I live in Lancaster i got a referral to get an MRI done. I have stents in my heart, either way, they made me an appt to go in. when i got there they told me they needed a release form signed by the surgeon that put the stents in. They called me back 10 days later and told me they couldn't find the surgeon, i got on the phone I got his fax number in 3 calls. now I call back to give them the fax number to send the release form to be signed after being transferred and wait 5 times, I was told I needed to be transferred that's when I realized I was not going anywhere with this and I started laughing. I couldn't stop, they are so unorganized or have an ex-genius for an office manager who never taught the staff how to deal with a situation starting with the first transfer. this isn't very good. It's the worst I've ever seen. You will get it I have faith in you. You are just ignorant whoever you are running the place. read more

Amazing customer service!! Thank you!!! I called last minute looking for an appointment abs it was no problem getting to walk in. The staff in the front office was great and the X-ray tech was so nice and patient! Thank you advanced imaging center !! you guys are amazing!! read more

Do not ask them to mail your results to anyone!! I asked to have mine mailed September 7 to two doctors 1 doctor got the reading but no CD the others doctor hasn't seen any yet I also asked to have the doctors report mailed to me on the 7th NOTHING! I drove 100 miles picked up the reports and mailed them my self the 17 September them the girl told my wife don't loose those they will cost you 25.00 for more yep find someone else way to dumb Finally got my reading without the CD a lot of good that is They mailed it the day I picked everything up lease don't use these people read more

I was sent here for an MRI and was pleasantly surprised at how fast & efficient everything was. The lobby was clean and cool and my technician (Danielle) was pleasant and accommodating. She explained exactly what she was doing and asked the right questions. Good job! Thank you Ann S. read more

This place is a joke! I walk up to the counter never greeted. Just told to sign in... okay thanks! They call me back up with paper work. However, the clipboard is wet. Wet! Okay can I get a dry clipboard. She claimed she didn't notice. Anyway... my appointment is at 3pm I arrive at 2:30 they said to arrive early since there is paper work. Ok cool. Still stilling here at 3:30. I asked at 3:15 what time I would get called back, the receptionist said I was next to be called. Phew.... I'll wait and I won't come back. This place is way to loud for my liking. The ladies in the front are extremely loud. read more

Had an MRI tonight at 6pm and Danielle was the one doing the exam. I have severe claustrophobia and started to have a panic attack. If it were not for her incredible patience and kind heart, I truly do not think I would of made it through. She stood there with me until I stopped shaking and was able to go in and then talked to me the whole time. I cannot say enough about her patience and loving spirit. Thank you from the bottom of my heart. read more

3 hour way what a joke. I never even left a review about my last experience which was they told me the wrong appointment. So when I showed up they didn't have me in for the day and told me I missed my appointment. This place sucks read more

This is a new, beautiful facility. It was a real pleasure to enter and be greeted by such friendly staff. The center was also proving themselves willing to go far beyond the call of duty in giving us a tour before testing was required to ensure that we were comfortable with the MRI and so forth. The staff were extraordinarily nice, very helpful, and answered all of our questions. They completely set our mind at rest. Moreover, this is apparently the biggest and newest MRI unit that's been brought into the Valley. Overall, great experience, a definite recommendation. read more

My mother had an MRI this morning and MRI itself went smoothly. Technician was very nice. I was shocked to find out after her appointment that the office forgot her in the exam room and went to lunch PRIOR to her exam. This is unacceptable. I tried to post feedback on the company's website but to my surprise though they have testimonials listed no one can add new comments. For a website to post "testimonials" but not give anyone an opportunity to add to that page in my opinion is false advertisement. read more

I am not at all surprised to see all 5 previous reviews, with 5 stars. It is because this is a very professional, clean, caring Imaging Center. George Aguilar is great MRI technician who with his kind & gentle demeanor, puts the patient at ease. Front desk staff is very efficient and courteous. Radiologists are highly trained and thorough. We have used all the other Advanced Imaging Facilities between all of our family members (Ridgecrest, Lancaster, Palmdale & Valencia). Everywhere, we had same excellent experiences. Thank you, Dr. Hashimi & Team. read more