Surgery date 13november 2015
I've had many same-day surgery procedures all around the country, and this was by far the most disappointing experience. It began with being asked to sign a form stating that discharge instructions had been received and explained to me. I asked why I was signing it at intake, and was told "the nurse will go over it when you leave." Of course, this never happened.
As for the prep, there must have been entirely students with only one registered nurse, who kept trying to rush everyone to finish their tasks. I arrived early, but it was nearly an hour before I was taken to surgery. The student who was in charge of fitting the knee brace did not know how to do it, so she complained to the doctor and he said, "then don't give her one." So, I PAID for a knee brace but did not receive one.
This same student did not know how to take a blood pressure correctly, so her initial reading showed my blood pressure at stroke level. I looked at it and said, "that's impossible, if my blood pressure were that high I would know it." She took it several more times -- all incorrectly -- and tried to report these findings to the registered nurse. I insisted that it be done again, and finally, she was able to get an accurate (normal) reading. The registered nurse recommended switching to a larger cuff, and the student did not know how to correctly put it on, so it fell off my arm as I was being rolled into surgery and it was never replaced.
Before the surgery, the doctor stated that I was to be released in a wheelchair, no walking or any weight on my leg. After the surgery, the doctor was gone, and the students released me to use my walker at home, saying, "oh, that should work okay for support."
I was forced to leave only a few minutes after the procedure was ended and, when I asked about discharge instructions the nurse simply shoved the papers into my brother's hand -- no explanation whatsoever. My brother asked, "what is this?" and the nurse replied, just read and follow the instructions."
So, my total time, from being called from the waiting room to being escorted out the door, was about 90 minutes. I kept hearing them say, "we've got to get her out of here." I guess they all had things to do after work, and didn't really care about whether I was okay or not.
I wasn't even given a document stating what had been performed (they said I would get copies of everything but they did not give me any copies), and I have nothing to submit to insurance either.
The only thing this business appeared to be concerned with was whether or not I would be able to pay the bill up front. Once they got that information, nobody cared at all.
I would definitely NOT recommend this institution to anyone. I would tell folks they are better off at a county hospital than at this posh private setting that has untrained personnel and does not follow through with anything. read more