I have been there for the past few years and the people who are there is very nice they do their…read morejob very professionally good job

I went to Heritage urgent care in Palmdale two weeks ago. I was so impressed with the girls upfront…read morethe people that worked in the back, and Brian Sessinger PA! The urgent care is set up with being able to get things done so rapidly and get results. I was so impressed. I will never go to any other one, but that one and the PA was absolutely fabulous and point on. Thank you so much for such an excellent care. K Gordon

I cannot tell you how much Summit Urgent Care not only helped me, but seemed to truly care about my…read morehealth. They never made me seem like i was just another random walking in and it felt more like a general doctor office versus urgent care. I get the vibe most urgent care facilities want you in and out as quick as possible. This place made me feel like I was a human being. They listened to me, gave me a ton of feedback and truly tried to cover everything when trying to get me better. I had gotten really sick with that nasty whatever respiratory infection going around right before Christmas (oh I know, wonderful right?) fast forward to this past Wednesday Jan 14 when I went in. Mind you, I've already seen 2 other doctors and went to another urgent care prior to this. I'd already been on meds which didn't help. I hadn't been able to lay down to sleep in almost 2 weeks (I'd wake up coughing not able to breathe well). Long story short, I was super sick. I came in and was greeted by a wonderfully friendly staff. I'm sorry, I didn't get their names but they were wonderful. I was taken back (gosh I wanna say her name was Crystal? I'm sorry, I was still yucko and not remembering right) and immediately they got to work asking questions and truly listening. Some places make you feel rushed and cut you off. They listened to everything. I was given an xray, breathing treatment and a swab up my nose for testing. They also tried to offer a shot that would also help me, but I declined. They were super sweet about it though. Tried to persuade me but in a friendly way and when I still said no, they didn't make me feel bad about it. No judgment whatsoever. After my treatments I got some new meds and a plan. A special shout to Dr Michael Gales because he was one of the nicest doctors I've met in a while. I wish he were my regular doctor! You know how doctors offices say they'll call you back, they ACTUALLY CALLED ME BACK! Dr Gales called me with my xray results and even asked how I was doing after my treatments I had. Today, he called me again with my results for my nose swab. I genuinely felt like he cared I was getting better. Although I'm not all the way better, I was finally able to lay down to sleep. I'm telling you, it's the small things in life we take for granted. To literally everyone working at Summit Urgent Care, thank you so much. So very much for caring about me and trying to get me better. I wish I could write thank yous to every last one of you. I hope I don't need to see you guys frequently, but if I do at least I know I'll be getting the utmost support from a wonderful team. Would beyond recommend them to anyone out here. My only ding on them is I wish they weren't an urgent care and just a general doctor office. I'd go regularly! Thank you guys, thank you!

I took my grand daughter(12 yrs old ) there a couple of weeks ago, I didn't like the Dr. then…read morewasn't very professional asking me questions, I looked at the Dr and she she can answer your questions which was fine, so I need to get my knee looked at and saw the same dr don't like her then and didn't like her now very unprofessional I have something in my knee looks and feels like a gel bubble the dr looked from a distance didn't feel it and said you need to see a orthopedic dr, I can give you someone , I got up grab my purse and said nope I am good and walked out. I was so mad I called and spoke with the "office " manager and she wasn't any better it felt like she was just passing the buck! If you need to go to an urgent care skip this one ! The nurses in the front were great the nurse I saw who took my vital was great, it's the ones afterwards that were horrible! Negative 10

The doctor, Gonzolo Martinez is very thorough and actually talks to you and you get to ask…read morequestions. It takes a while even when you have an appointment and I believe that's due to the fact he does make his patients feel heard.

Dr. Martinez and Joshua Medical Group are the best in the area. He listens and takes the time…read moreneeded with each patient. There is no rushing you out of the office or not answering all your questions. The office staff is great. If needed he is willing to do Telehealth the same day if necessary.

Dr J seems ok but things ended up on my chart that are not correct I have a hard time hearing him…read morefor some reason and understanding what he is saying I have to keep saying what? He is very soft-spoken but seems nice helpful and makes sure you're being cared for and sends you for a test if something is wrong. The office staff is okay not too friendly and or welcoming I recommend Dr Jenson but not for me

I couldn't even make an appointment. There was an issue with my insurance. Areli at the front desk…read morenever followed up after telling me she would look into it. Now I have to find a new doctor. Says alot about this office.

This doctor was given a bad rap by the news. He is the only doctor who has done anything to help…read moreme with trying to relieve internal nerve pain when most assume I have heartburn, and do not even listen to you or take into consideration 75 year history, he did. I had been to multiple doctors and even changed primary , care doctor to specialist , Dr. Wong, for 2 yrs.in order to try and get answer, but after three endoscopies which showed 3 diagnosis, instead of treatment, he canceled me, and Dr. Kumar Kain actually is a REAL doctor. I am trying to get insurance changed in order to get him as primary.

I have lived in this area now for approximately 8yrs., am 74 yrs. old and have had numerous health…read moreissues I am 74 had cancer, and major car accidents in my history, none of which any other doctor even wanted to know about, they only have 15min., so do not have time for your health history. I have been to in search of a REAL doctor in this area. Dr. Kumar Kain has been given a bad rap, when in fact, he is the ONLY REAL doctor, I have found. I have auto immune and contacted a internal fungus, which I have documentation, lab reports stating such, have been trying to get help to get rid of fungus as through research found it will KILL you, and these 15min. so called doctors immediately say it is acid indigestion,because it is most common. send you to 15 min. specialist who automatically choose the most common, never listened to me, run repeat most expensive tests, then do not even read the results. When I got copies of all my labs etc. I was shocked, I went to Dr. Kain who went strait for the medication to try and rid the fungus, and the med to relieve nerve pain,(not an opiod by the way) Nerve pain is the worst and this has given me much needed relief, No other doctor even tried. If you are looking for a REAL doctor, impossibility in this area, except at urgent care maybe, do not listen to the rumored garbage out there, see this doctor for at least a second opinion, it may even save your life, in my opinion, and I do my research.

Absolutely horrible experience I was there for an…read moreoutpatient surgery which took minutes. For some unknown reason I was intubated and they were so reckless, I left with fat and split lips, as if I was punched in the mouth With one notable exception the nurses were terrible they were unable to find a vein for the IV, but kept trying 4 times, until I told them to get someone else that finally got the IV started While in recovery, I was feeling poorly and asked for some juice or something to eat, the nurse told me I would be released soon and can eat at home. I told her I'm a diabetic and have been fasting for more than 12 hours she then says I don't think we have anything but I'll go check , just before surgery I saw them roll a full cart of food and drinks past my stall, that nurse mentioned they are restocking the food for surgery patients, so I know they had plenty of things to eat and drink, after awhile the nurse came back with just a sandwich and nothing else no juice or anything to drink. It's as if they don't care about their patients Additionally upon arrival I parked and followed signs through a building and down a long hallway to get to a door, which on the other side had someone sitting there saying I can't come in this way. So even though it was difficult for me to walk, she made me go back the way I came drive my car to another entrance and enter the building that way. The management thinks that's an acceptable solution. Rather than having signs asking patients to use another entry, they kept the signs up directing patients to essentially a dead end. No regard to patients with poor mobility.

Well this place is a small clinic. Reminds me of my Dr. Office as a child. I've had great luck with…read morethis clinic. Nurse Practitioner is great . I understand that it's not a mainstream clinic but my medical issues have been properly addressed. I give them a 5 because they have always been up front with me. If I needed to wait I knew before hand. They answer the phone and follow up. The staff is trained and helpful.

I have been coming to Dr. De Silva for about four years now. She has always been helpful in wanting…read moreto help with whatever issue I was dealing with. She even showed great sympathy for a situation I was having great difficulty dealing with myself. I'm not too sure how there are reviews about how they've never met with the doctor or that she showed no regards to them because I have never experienced this myself and have dealt first hand with great professionalism by Dr. De Silva. Her staff is very friendly as well and is always very helpful and accommodating. The wait time can be a bit crazy but never has it been two hours. My more recent appointments have been in the 8-9 am hours and I've noticed that you get seen faster during this time. I recently started with their Skin Care Club and my first experience was amazing. The explanations of your skin troubles, which by the way my skin is pretty damn good :), was helpful in remedying them. The Esthetician listened to your concerns and made note of what she was seeing and what plan would work best. The facial received was relaxing and the environment put you in a zen state. Made me wonder why I don't pamper myself more often. I'm honestly an extremely happy patient/customer of Dr. De Silva and her medical group and just learned her husband also does acupuncture. I'm glad there are so many choices they cover so you're not having to go from doctors office to doctors office. If you could be just a tad patient I can guarantee you'll be happy with the staff, Dr. De Silva, the facilities and amenities that a little wait time 'ain't never hurt nobody'.

Where do I start? This has got to be the worst medical office staff in the AV!! I haven't even been…read morethere a year & they have dropped the ball with every single visit!! Beginning with the first visit, that I waited 3 months for, I was not on their schedule!! Thankfully, one of the staff members remembered scheduling me, however, I waited 2 hours while they "worked me in". They have dropped the ball on prescriptions & lab orders EVERY SINGLE VISIT!! The most recent error was sending the wrong rx to the pharmacy, which cost me $100. Unacceptable the way they rush, assume & quick to give out the wrong info. Dr. DeSilva is wonderful, but once you leave the treatment room after talking with her, nothing gets done!! I've had to repeatedly ask for lab orders & rx's to be sent out. In addition, they failed to update orders in the system. How embarrassing that the Dr has to call the pharmacy to see what the last dosage was because her staff failed to update the chart. Complaints to management & Dr DeSilva were a total waste of time, nothing has improved, it just gets worse!! Moving on to where patient care matters & I'm taking my husband with me!

I'm very disappointed with the way patients are treated at the front desk of this clinic. I called…read moreearlier this week because I wasn't feeling well and was told the next available appointment was Tuesday. The staff member on the phone mentioned that if I felt worse, I could come in as a walk-in, but that I might have to wait since patients with appointments are seen first. That sounded reasonable, so today I decided to come in. When I arrived, the front desk staff member was immediately rude and dismissive. I greeted her politely and tried to explain that I had an appointment scheduled for Tuesday but wanted to see if I could be seen today as a walk-in since I'm currently not feeling well. Instead of greeting me back or speaking respectfully, she told me to "be louder" and acted irritated from the beginning. She then asked me why I needed to see the doctor and told me to put on a mask, even though the lobby was empty. The interaction felt unnecessarily confrontational and unprofessional. What made the experience worse is that this is not the first time the front desk staff have been unfriendly or dismissive. Unfortunately, it seems to be a pattern. I completely understand that clinics have policies and that walk-ins cannot always be guaranteed, but there is a respectful way to communicate that to patients. People who come to a doctor's office are often already not feeling well and deserve basic courtesy and professionalism. I hope the clinic management takes this feedback seriously and works on improving the attitude and communication of the front desk staff, because it really affects the patient experience

My review is based off the people on the front desk. It is crazy how unprofessional and how…read moreuneducated they can be. From handling a referral to customer service, they are all over the place. They think they know more than the doctor and they will tell you what to do. They are rude, lazy, and just tell you anything. I can't deal with them and they are the reason I am changing my doctor.

My God , I thing I got an appointment with a Doctor , but I never got a confirmation , and when I…read morecall back they never answer the phone ,the first time I was on the phone for 20 minutes and now im' witting for 40 minutes and nothing this people is a joke .

This place is a joke. Messed up every appointment I've had…read morehere, can't get ahold of anyone. Poor communication between everyone who works there. I don't know how they're still in business. Some of the receptionists seem to help but I think it's the doctor who messes up my appointments. Or poor communication from the receptionists to the doctor. I can't tell.