I understand everyone's frustration with wait times but Dr. Patel just absorbed most of Dr. Pad's…read morepatients and the load is no doubt overwhelming. Patience is necessary, but once contact is made, his manner of patient care may be different, but it is above reproach. His goal is to treat the patient without wasting valuable time on everyone's part. The front desk lady, Cammie, should be recognized for her prompt attention to solving any issues that may arise. No matter the problem, she always has a wonderful smile on her face as she helps everyone with true compassion. I personally feel I have made the correct choice with this office to be trusted with my family's health care.

I had a very disappointing experience today with the office manager, Maria. I had a balance of less…read morethan $100, and she chose to address it in front of a waiting room full of patients, insisting that I needed to be put on a payment plan. It was incredibly embarrassing and unprofessional. I expressed to her how uncomfortable and mortified I felt, but she showed no empathy and did not apologize. Her attitude remained dismissive, which only made the situation worse. Patients deserve to be treated with respect and discretion, especially when it comes to personal financial matters. I truly wish I didn't have to deal with this kind of treatment.

My experience with Barstow Friendly Smiles and Craig Robinson Dr. involved significant…read moremisrepresentation of insurance coverage and a lack of transparency throughout the entire process. I was told--both verbally and in writing--that my insurance would cover 60% and 40% of the total cost of a crown and mouth guard, and I was required to pay the full $3,596.25 upfront based on that representation. This was false. My insurance ultimately covered only $279.64. After receiving my Explanation of Benefits, I contacted both the dental office and my insurance. My insurer confirmed that the office had been clearly told on the date of service that coverage applied only to the allowed amount, not the total billed amount. This critical information was never disclosed to me. I agreed to treatment solely because I was assured I would be reimbursed a specific percentage of the full cost. Since then, the office has provided inconsistent explanations, denied statements that were later proven untrue, and has not contacted my insurance again despite repeatedly claiming they were "working on it." I also requested a copy of the document I signed showing the quoted coverage, and the office failed to provide it. I have repeatedly asked to speak with the dentist or owner regarding this issue, and each time I have been told I am not allowed to speak with anyone except Ruby at the front desk. This refusal to escalate concerns or allow communication with management is unacceptable. I believe I was induced into unnecessary and costly treatment based on inaccurate and misleading information. The lack of disclosure, refusal to correct the issue, and ongoing evasiveness demonstrate a serious disregard for patient rights. I cannot recommend this office to anyone seeking honest or transparent dental care.

Been with Robinson for 26 years. The best in the area. Great helpful staff. Friendly competent work…read morefrom everyone. Doc has become a friend over the years and cares for his patients.

Love this Dr . she listens and cares. Will always recommend…read moreher for a dr in Barstow Ca.

I liked this doctor. I LOVED her nurse. Unfortunately, my insurance wouldn't let me continue…read morethere so I had to find a new doctor.

Boy where to start . My brother was in this place for 16 days before i visited him …read more The 1st words help me get out this place . He had long list of things mostly about pt or lack of it. My 1st impression was 5 nurses at their station when i came in and no doctors ( Tuesday 3pm) ?? Brother and i talk for bit then i decided he would get better care and pt in his home . After a brief can't go till we are going now get the paper work started conversation. More CYA . You should of seen the change in his mood after he was home . Great job i would of died in that place. Thanks for getting me back home now i can get better. No rating from me But no stars from him. I got a call from the the next day with questions about who did i talk to at va to wher he was seemed to be concerned more him after he left than before !! . Any why he is safe now. Judge for yourself but from my experience of 3 hours don't go there.

My father was there and they were amazing with him. Staff was attentive and facility was super…read moreclean. Administrators were incredibly patient and helpful. Will highly recommend.

I want to give a shout out to all of the emergency room staff at barstow community hospital, I've…read morebeen in and out of the ER over 1/2 a dozen times in the last 3 months and they have been excellent, my quality of car had been a cut about, every department that had taken care of me had been like that of some big city hospitals.. And the car and service i received from the MRI department the IMAGING department and the mammogram department a beer than i ever thought i was going to receive. I did 5 different procedures in 1 hour and 45 minutes on one of my trips there, the place is exceptionally clean and the receptionist at the front was inviting and delightfully pleasant to hold a conversation with at 7am. My ER doctor was so good at her job, but the compassion was what made me feel like i received exceptional care.. Thank you Barstow Hospital..

I went for a sore throat, headache upper respiratory infection and got the best care from the ER…read moreDept !! Even my meds to take home. It smelled and was very clean , quiet and organized. I appreciate the staff and Dr's thank you all !

I had some insurance confusion and Ashley took the time to explain everything and make sure I…read moreunderstood my options. That kind of service is rare these days. The whole office is top-notch and I left feeling valued and cared for.

I use to go to this dentist until they cracked a tooth. I had a tooth with a partial cavity and…read morethey said they could cut out the cavity and save the rest of the tooth. They said they would put a crown on the tooth. The good news is they were able to do exactly that, they removed the cavity and put a crown on the tooth. The bad news is the crown was too big and it caused pain. I returned a few times and they tried but failed to fix it. One day the pain stopped on its own, strange. Even stranger is the neighboring tooth felt funny, not really pain but something was off. I went back and what do you know, the neighboring tooth was cracked, due to the pressure put on it from the over-sized crown. They checked x-rays and sure enough, that same cracked tooth was perfectly healthy just a month before the crown. Right before the crown, I had a perfectly healthy tooth, a month after the crown, a cracked molar on a tooth that was otherwise healthy. Instead of taking responsibility I was treated not like someone who was a regular or someone who just suffered a cracked tooth, but I was treated like I was the villain. They never could answer how that tooth cracked all of a sudden, except "Well you are getting older" and other nonsense. So in the end they saved the tooth with the cavity and the crown stopped hurting, but the process cost me a perfectly healthy tooth, meaning I ended up paying over $1,000 and still lost a tooth. Imagine being out of a tooth, being out of $1,000, and given the run around, and treated badly while denying accountability. That is this dentist, both father and son. I would treat this place like ten miles of bad road.

I switched to Dr. Chang after hearing such great things about him, his staff and his office…read moreoverall. I had my first appointment on 3/20/26 @ 2:30 and from the moment I walked in, the front desk girl with was friendly and made me feel very welcomed. The office was super clean, nice and organized. My appointment was at 230 and I didn't have to wait long to be called back. The office coordinator/manager (I think that's what her title is) was super friendly, as she made me feel very welcomed and comfortable in my new environment. She gave me an office tour (which was cool, as I never experienced that ANYWHERE), she was very thorough with the tour, explained how the office runs and took the time to talk with me and get to ME, not just as another patient, but an actual person! They even take pride in their patients by making them feel important and appreciated with fun giveaways and going that extra mile. I was even given a goodie bag which was super cool and 100x better than a small plastic bag with a toothbrush and toothpaste from my former dentist. The gal that took my x-rays was also super friendly and nice, as she took the time to make me feel welcomed and important by explaining everything she was doing, step-by-step. While waiting for the doctor, another gal walked in (name started with a K), to check on me and to give me an update on when the doctor would be in. She offered me a beverage and put Nextflix on so I can watch while I waited (the dental assistant's at my former dentist would leave me sitting there without even saying a word to me), again, above and beyond service at Dr. Chang's dental! Once the doctor came in he was also very friendly, talked to me and actually got to know me! He put my x-rays on the TV for a better view and was very thorough with explaining my x-rays to me. The Dr. Chang was very friendly, funny and kind as we discussed our lives, my teeth It was well the worth the wait in this dentist office and VERY pleased with Dr. Chang, as I learned my teeth weren't as good as they look, and I blame my old dentist for that. Now that I'm with Dr. Chang, I can finally properly get my teeth right! I'm very thankful for the several referrals I got from people, to switch to this dental office and I'm very glad I did. I urge everyone who sees this review, to ditch your old dentist and come to Dr. Chang's office, I swear you won't feel like just "another patient" and you'll be happy you made the switch... I know I am!

The whole team was super friendly and welcoming, everyone was so nice. The team has a very positive…read moreattitude and definitely demonstrate their commitment to patient care. From the moment we entered we felt welcomed. I'm definitely recommending this dental practice to all my friends and family. Elvira, Daniela, Sarah & the whole team did a great job and Dr. Chang was awesome!

I literally drive an hour and a half just to see Dr. Salman that alone should tell you how good he…read moreis. I come here for my cleanings and yearly visits and it's always a smooth experience. Dr. Salman is super chill, gentle, and actually takes time to explain what's going on instead of rushing you out. The staff is friendly and makes you feel comfortable as soon as you walk in. We are always laughing & making jokes. The office is clean, organized, and they stay on schedule (which is a win). Even though I have closer options, I'll keep making the drive because the care here is worth it every time. 10/10 recommend!

The staff is very friendly and so is Dr. Salman. The doctor and staff make you feel comfortable…read morewhen getting dental work done.