My experience with Barstow Friendly Smiles and Craig Robinson Dr. involved significant misrepresentation of insurance coverage and a lack of transparency throughout the entire process. I was told--both verbally and in writing--that my insurance would cover 60% and 40% of the total cost of a crown and mouth guard, and I was required to pay the full $3,596.25 upfront based on that representation. This was false. My insurance ultimately covered only $279.64. After receiving my Explanation of Benefits, I contacted both the dental office and my insurance. My insurer confirmed that the office had been clearly told on the date of service that coverage applied only to the allowed amount, not the total billed amount. This critical information was never disclosed to me. I agreed to treatment solely because I was assured I would be reimbursed a specific percentage of the full cost. Since then, the office has provided inconsistent explanations, denied statements that were later proven untrue, and has not contacted my insurance again despite repeatedly claiming they were "working on it." I also requested a copy of the document I signed showing the quoted coverage, and the office failed to provide it. I have repeatedly asked to speak with the dentist or owner regarding this issue, and each time I have been told I am not allowed to speak with anyone except Ruby at the front desk. This refusal to escalate concerns or allow communication with management is unacceptable. I believe I was induced into unnecessary and costly treatment based on inaccurate and misleading information. The lack of disclosure, refusal to correct the issue, and ongoing evasiveness demonstrate a serious disregard for patient rights. I cannot recommend this office to anyone seeking honest or transparent dental care. read more

Been with Robinson for 26 years. The best in the area. Great helpful staff. Friendly competent work from everyone. Doc has become a friend over the years and cares for his patients. read more

Love Dr Robinson, he's wonderful as well as his staff!! Great dental care! Definitely the place you want to go for all of your dental needs!! read more

Had my first appt today, the service is here is amazing. Everyone was so friendly and inviting. Dr. Robinson was very welcoming. If you're looking for a dentist here is the place to go! read more

My current dentist is on a limited schedule due to Covid-19, and I had a dental emergency. I called Dr Robinson's staff was able to fit me in sooner. The office & staff are very welcoming. It might not be the most modern office but I did appreciate not having to fill out paperwork by hand but on the laptop instead. Dr Robinson was very knowledgeable and was very honest. He is very caring and takes the time to listen. My emergency ended up being taken care of and I am changing dentists now. Would recommend him to anyone in a heartbeat. read more

I loved everything about this practice. They were quick to get me on the books, the front desk staff is so nice. The hygienist is amazing! I had the most relaxing, pain free cleaning of my entire life. Additionally the dr is so nice and friendly. I was in and out, super Efficient... I will be recommending to everyone! read more

I have severe dental anxiety, we are talking sit in your car and cry for 30 minutes before going in And trying to think of any and every excuse in the world why I shouldn't go in anxiety. I had an amazing experience with everybody The receptionist,, The dental assistant, and especially the dentist Dr. Robinson. Everyone I spoke with was extremely understanding with me, patient with me, and reassured me that I would be OK. They did not make me feel rushed, nor did they make me feel like I was a burden with my anxiety. I had such a great experience if I could give them 10 stars I would. read more

I'd like to take a moment to thank the staff at Dr. Robinson's office and Tammy for the amazing job they did in helping my friend, who needed an emergency extraction. My friend was traveling from Las Vegas to LA to catch a flight to Hawaii and desperately needed to see a dentist for a tooth he knocked out (and tried to remove himself...with a fork!) I called the office in the morning and explained my friend was trying to get home due to the volcano going off and he needed to be seen as quickly as possible. Being the day of, I didn't think we'd be able to get him in anywhere. Tammy said no problem, have him come in at 1 pm. Everything went great and the price was very reasonable. On top of that, my friend reported they were very busy in the office that day so that made it even better that they could see him so quickly. Today he's sore but much relieved from the pain. Thank you again to the staff at the office for your amazing care! read more

My 7 year old daughter had a bad fall (her tooth went back into her gum and needed to be pulled back down). Dr Robinson and Dr Southers worked together and she has healed completely and looks exactly how she did before. I was so nervous bringing my daughter in after her dental injury, but they did amazing and worked around my drive time (coming from fort Irwin) read more

Never made it in to my appointment because the receptionists couldn't be bothered to call me the day before to let me know that they found out my insurance was out of network. Receptionist didn't seem to mind me shelling out $400 to maybe one day be paid back. Trash. read more

My husband and I both recently visited this office very happy with service they are professional clean office and friendly staff all dental work that has been done was done right we got services done with and without insurance thank you for the awesome care read more

Great Dentist. Gentle and caring. They dont get any better .

Excellent Dr and staff ! From the moment I checked in to when I left the office, everyone was constantly checking up on me, explaining procedures and aftercare. Very professional and friendly ! read more

Dr Robinson is a capable super nice Dentist. I was always afraid of dentists until I started seeing him. He makes me feel relaxed and not nervous, he's funny too. I love his staff too. My husband and Mom also see him. My best friend referred him to me when we moved to the area. read more

Dr Robinson and his staff are wonderful . They are patient and take the time to make sure you're accommodated and comfortable from scheduling appointments to the actual procedure being done. I would recommend him and his staff to all my friends. I also love that he supports the military ! read more

Best doctor around. I've been going to him for years. Friendly and great environment. I would suggest him to anyone

Great dentist, very gentle and overall a wonderful experience! I will definitely go back!

Most honest dentist I've known in my life and God knows I've been to plenty, they have wonderful staff and they try their best to get you best payment possible. A dentist that honestly cares. read more

Best doctor backed by the best staff in town! All the latest technology, I just Love it. read more

First things first, if you do not have a high tolerance for pain DO NOT go here because they will not prescribe you any pain medicine after your procedures. The front desk staff was okay, the office is small. I had to go back 4 times for 1 root canal! 4 times I had to take off work and deal with 2 hours of travel, for them loosen a previous filling during a cleaning and then lie and say I caused it to break. That's not the worst part, the hygienist told me she loosened it during the cleaning process and notated it. When I finally get to the 4th appointment to get my permanent crown and filling repaired( mind you this is after the pushed my appointment out another week due to the lab not having my crow ready). the dentist alleges I'm lying about one of his staff causing the issue and tries to charge me for the fill. I would NEVER recommend this establishment to anyone. They're only open Monday through Thursday and close by 4 . I honestly wouldn't even give them any stars but I have to to leave this review. I'm so disappointed with my experience I may even take legal action if they do not rectify their mess up. read more

Dr. Robinson and his team were amazing. Great friendly staff. Very accommodating with my schedule. My smile looks better than I could have imagined. Very knowledgable and made me feel so comfortable. read more

I love the staff and Dr Robinson. They always get me in quickly, handle the insurance side, and clearly explain what my balance will be. They have a lot of newer tools and technology like the waterlase. I had a few surface fillings done with the waterlase; no numbing required and I was out in 15 minutes. read more

Robertson is an amazing dentist with an amazing staff. Affordable care, great service, highly recommended. The fact that I'm willing to drive all the way from San Diego to see him says it all. read more

Dr Robinson is amazing!!!! He is so nice and treats his patients with kindness! The staff is super nice as well, very nice and clean inside... I would totally recommend him!!! He is definitely the BEST!!!! read more

Awesome dentist!! Him and his staff take great care of my entire family. His receptionist Tami is amazing!!!!

I've been going to Dr. Robinson my whole life. He was my family dentist when I used to live in the High Desert and would drive to Barstow for appointments, and now I live down the hill and drive the 2+ hour commute to see him. The commute is worth it because he is knowledgeable, friendly, honest, and an overall good man who is good at what he does. The kind of compassionate and genuine service I consistently receive at his office is something hard to find nowadays with literally tons of dentists on every street corner. It's hard to find someone who will be honest about the services you need and stand behind their work, and Dr. Robinson and his staff provide that. The hygienists are always friendly, and are gentle yet thorough with cleanings. Dr. Robinson and his staff truly make going to the dentist, an event most people avoid, a pleasant experience. read more

I had three crowns put in by Dr. Robinson. All three are considered "substandard" with leaking margins less than a year later...two dentists have said I need to replace all three. Dr. Robinson refuses to act with integrity and return my insurance payments and copays so that I can have them re-done. Meanwhile my three molars are decaying. DO NOT USE THIS DENTIST!!! read more

Dr. Robinson is the best Dentist in Barstow Ca. He has been my dentist for a number of years, he is very patient and explains the treatment in detail. He does same day crowns and he even schedules my appointments at my convenience, Which is at 7am so I can be at work by 8. He is by far the Best! read more