My experience with Barstow Friendly Smiles and Craig Robinson Dr. involved significant…read moremisrepresentation of insurance coverage and a lack of transparency throughout the entire process. I was told--both verbally and in writing--that my insurance would cover 60% and 40% of the total cost of a crown and mouth guard, and I was required to pay the full $3,596.25 upfront based on that representation. This was false. My insurance ultimately covered only $279.64. After receiving my Explanation of Benefits, I contacted both the dental office and my insurance. My insurer confirmed that the office had been clearly told on the date of service that coverage applied only to the allowed amount, not the total billed amount. This critical information was never disclosed to me. I agreed to treatment solely because I was assured I would be reimbursed a specific percentage of the full cost. Since then, the office has provided inconsistent explanations, denied statements that were later proven untrue, and has not contacted my insurance again despite repeatedly claiming they were "working on it." I also requested a copy of the document I signed showing the quoted coverage, and the office failed to provide it. I have repeatedly asked to speak with the dentist or owner regarding this issue, and each time I have been told I am not allowed to speak with anyone except Ruby at the front desk. This refusal to escalate concerns or allow communication with management is unacceptable. I believe I was induced into unnecessary and costly treatment based on inaccurate and misleading information. The lack of disclosure, refusal to correct the issue, and ongoing evasiveness demonstrate a serious disregard for patient rights. I cannot recommend this office to anyone seeking honest or transparent dental care.

Been with Robinson for 26 years. The best in the area. Great helpful staff. Friendly competent work…read morefrom everyone. Doc has become a friend over the years and cares for his patients.

I switched to Dr. Chang after hearing such great things about him, his staff and his office…read moreoverall. I had my first appointment on 3/20/26 @ 2:30 and from the moment I walked in, the front desk girl with was friendly and made me feel very welcomed. The office was super clean, nice and organized. My appointment was at 230 and I didn't have to wait long to be called back. The office coordinator/manager (I think that's what her title is) was super friendly, as she made me feel very welcomed and comfortable in my new environment. She gave me an office tour (which was cool, as I never experienced that ANYWHERE), she was very thorough with the tour, explained how the office runs and took the time to talk with me and get to ME, not just as another patient, but an actual person! They even take pride in their patients by making them feel important and appreciated with fun giveaways and going that extra mile. I was even given a goodie bag which was super cool and 100x better than a small plastic bag with a toothbrush and toothpaste from my former dentist. The gal that took my x-rays was also super friendly and nice, as she took the time to make me feel welcomed and important by explaining everything she was doing, step-by-step. While waiting for the doctor, another gal walked in (name started with a K), to check on me and to give me an update on when the doctor would be in. She offered me a beverage and put Nextflix on so I can watch while I waited (the dental assistant's at my former dentist would leave me sitting there without even saying a word to me), again, above and beyond service at Dr. Chang's dental! Once the doctor came in he was also very friendly, talked to me and actually got to know me! He put my x-rays on the TV for a better view and was very thorough with explaining my x-rays to me. The Dr. Chang was very friendly, funny and kind as we discussed our lives, my teeth It was well the worth the wait in this dentist office and VERY pleased with Dr. Chang, as I learned my teeth weren't as good as they look, and I blame my old dentist for that. Now that I'm with Dr. Chang, I can finally properly get my teeth right! I'm very thankful for the several referrals I got from people, to switch to this dental office and I'm very glad I did. I urge everyone who sees this review, to ditch your old dentist and come to Dr. Chang's office, I swear you won't feel like just "another patient" and you'll be happy you made the switch... I know I am!

Throughout all my experiences with dentists, Dr. Chang and his staff (Johanna, Eryn, Josh,…read moreeveryone!) have been phenomenal. They are very caring, mindful of your comfort and extremely knowledgeable and professional. I highly recommend them.

I literally drive an hour and a half just to see Dr. Salman that alone should tell you how good he…read moreis. I come here for my cleanings and yearly visits and it's always a smooth experience. Dr. Salman is super chill, gentle, and actually takes time to explain what's going on instead of rushing you out. The staff is friendly and makes you feel comfortable as soon as you walk in. We are always laughing & making jokes. The office is clean, organized, and they stay on schedule (which is a win). Even though I have closer options, I'll keep making the drive because the care here is worth it every time. 10/10 recommend!

The staff is very friendly and so is Dr. Salman. The doctor and staff make you feel comfortable…read morewhen getting dental work done.

Dr. Jang and his associates and staff are professional and welcoming, and technically, he is a…read moregreat dentist as well. I have had an implant and several crowns replaced, and all are holding well. He is also affordable. He only charges half of what Bay Area dentists were asking for an implant, and that comes with an in-office CT scan to determine the viability for an implant for insurance approval - and you don't have to leave the country or risk your health for the affordable price! You just have to get to Barstow (a 2-1/2 hr drive or bus ride from Las Vegas or L.A., or an hour drive from Ontario airport). His office manager is a genius at getting the insurance companies to cover their share. I always owe less than anticipated. Their office and facilities are modern, comfortable, and attractive.

So I took my mom and myself to a new dentist. We don't have to tolerate abuse and be LIED to by the…read moredentist himself. First off he told my 86 yr old mother that she need her 4 bottom front teeth pulled and a plate with teeth to wear. WRONG! Our new dentist shook his head and said....NOPE! I'm so glad you came to me. A good deep cleaning will secure those teeth because her jaw bone is just fine! Now I've also been complaining about a crown he put on one of my molars. The day after getting it I noticed it kept hurting so I ran my tongue across the back of it. There's a opening between the cap and my gums where food is getting in....SMH! I told dentist at Jangs and he had the nerve to tell me just to keep it clean and use a toothpick to pull food out! I knew he was full of it. Even our new dentist said its a ill fitting crown which he took pictures of and is submitting them to have it replaced and show them what Dr Jangs office did to me. I kept telling Jangs office that the crown wasn't right. I should have to be in pain after getting a cemrown and I definitely shouldn't be getting food in an opening! Then he yanked some of my teeth telling me they couldn't be saved and crowns were denied. Crown were denied because they could have been saved and I realized that when he had the audacity to ask me....." Don't you want dentures?" Fuck no....do you? Then they kept trying to push us to get my mom's teeth yanked....NOPE! Plus I waited about 2 months to where they were supposed to submit the paperwork for approval for my mom's work and heard nothing. So I would call only to have that bitch that sits in front be rude. She's lucky I bit my tongue quite a few time because she doesn't realize she playing with fire. 2 of the ladies that work up front need a good ass whipping and one day someone is gonna give it to them. I told the one who submits all the paperwork to her face after she had the nerve to be rude to me on the phone that she better never talk to me like I'm her 5 year old child again. Watch out people! Lots of scamming going on at this dental office. Money hungry and they don't care who's mouth they ruin....because they ruined mine and ALMOST my mom's. Its sad how people complain about some of the staff up front and nothing is EVER done about it. Even a few of the girls that work in the back said their very rude to clients. Please look up Bliss Dental Products. I healed 2 cavities with their mineral toothpaste plus healed my receding gums with the gum massage treatment. Don't let ANYONE ruin your teeth for greed!

My daughter always love her experience. They treat her with…read moreextra special care and they are very attentive to her needs. I will recommend them everytime. 10/10

Best experience. I had my wisdom teeth removed I was nervous about it, but didn't even feel Doctor…read moreremoved the second. I was surprised to know he was done! Didn't feel anything. Doctor is super nice and caring! All the staff is helpful and thoughtful. The dental assistant even held my hand during the extractions. Would recommend them to anyone. They even take walk ins!

My experience with Barstow Friendly Smiles involved significant misrepresentation of insurance…read morecoverage and a lack of transparency throughout the entire process. I was told--both verbally and in writing--that my insurance would cover 60% and 40% of the total cost of a crown and mouth guard, and I was required to pay the full $3,596.25 upfront based on that representation. This was false. My insurance ultimately covered only $279.64. After receiving my Explanation of Benefits, I contacted both the dental office and my insurance. My insurer confirmed that the office had been clearly told on the date of service that coverage applied only to the allowed amount, not the total billed amount. This critical information was never disclosed to me. I agreed to treatment solely because I was assured I would be reimbursed a specific percentage of the full cost. Since then, the office has provided inconsistent explanations, denied statements that were later proven untrue, and has not contacted my insurance again despite repeatedly claiming they were "working on it." I also requested a copy of the document I signed showing the quoted coverage, and the office failed to provide it. I have repeatedly asked to speak with the dentist or owner regarding this issue, and each time I have been told I am not allowed to speak with anyone except Ruby at the front desk. This refusal to escalate concerns or allow communication with management is unacceptable. I believe I was induced into unnecessary and costly treatment based on inaccurate and misleading information. The lack of disclosure, refusal to correct the issue, and ongoing evasiveness demonstrate a serious disregard for patient rights. I cannot recommend this office to anyone seeking honest or transparent dental care.

Worst customer service ever Stay away from this place…read morenothing but problems Rude and unprofessional receptionist. Not friendly zero smiles

Dr. Joey and his staff have always been the best. The prior review claiming malpractice has to be…read morefor a different office. I've been going here since 2010 and there has never been an old lady at the counter. They get you in quick, especially if you are in pain. Dr. Joey is gentle and calm and makes sure you're comfortable the whole time. My kids aren't even afraid of the dentist because they've never had a bad experience despite needing a baby root canal and even an extraction. He has had several different assistants in the years we've been going and I've liked them all. I highly recommend Dr. Joey.

Child malpractice, very unprofessional employees, continuously try to make up fees and charge…read morecopayment and out of pocket deductibles for services that were not performed. Very unsanitary , unorganized and should not be in business and should have a class action lawsuit and civil suit for the negligence and ignorance . Also if you like having your young child's tooth pulled with out your permission or consent and then to top it off they pull the wrong tooth of a minor (9 year old) then this is the dentist for you. Or how would you like to have multiple root canals done to the extent where it destroys your molar and then after mutiltiple fillings that fall out the lodge one of your roots into your sinus cavity and then make you wait weeks with multiple trips to a referred oral surgeon to have to extract your root through your sinus cavity ever destroying your sinus permenantly . Then this is the perfect dentist for you! Or how about this one.... Another patient of theirs (24 year old male) had a cavity drilled and filled and they left a piece of gauze In the tooth under the filling which caused a near death infection which caused an infection all the way from the tooth that stemmed all the way to this poor guys testicle and was I such excruciating pain he was admitted into the E.R. And was very fortunate that they found and caught it before it made its way into his brain witch would have been fatal, after much testing and biopsy it was linked back to the negligence of the dentist. This guy was lucky not to loose his life. If you like this type of fantastic service then this is the dentist for you! Let's not forget about the scammer lady behind the counter that charges bogus out of pocket fees while digging in her nose with here nasty dirty fingers and then touches every thing without sanitizing her hands . While trying doop you into paying for stuff that doesn't exist. And their are hundreds of more stories from their local trusting patients . Please feel free to share your amazingly horrible stories, I went there today again to get a small refund that I argued with them about and after many calls to insurance company and the dentist office, they finally figured out they were wrong. Until I got there then the older lady that always is picking her nose stepped in and interfered meanwhile a poor girl came out after ones again having a tooth pulled they start hounding here about making and trying to force here to make more appointments to the point she ran out crying and they wouldn't even give the poor girl ib profin , then they were trying to force a sale to this old lady with no teeth and started bugging her to make an appointment . She was like are you people stupid I have no teeth. Lol it was sadly funny. And guess what, I did not get my refund. Money hungry scammers!!!!!!!!!!! Quacks!!!!!!!!

Pickup was excellent. The order was ready on time, the app check-in worked smoothly, and the…read moreassociate brought everything out quickly and was friendly and professional. All items were correct and packed well. In and out without any hassle. That's how curbside pickup should be done. Great job.

This review is mainly for the deli at Walmart. We decided to have a small get together at our house…read moreto watch the football game. My husband goes to the Walmart deli to order chicken, potato wedges, chicken wings, and chicken strips... preparing to spend well over $100. He gets there at 2:40ish in the afternoon only to find old crusty food left in their deli. He politely asked a lady how long is the wait for some fresh chicken, chicken wings, chicken tenders, and potato wedges. The worker then tells my husband, " we're not cooking any food today"...WTH?? no Walmart deli food on a Saturday??! He didn't get the name of the lady that said she was not cooking any more food... but it was around 230-245pm on Saturday 12/27... absolutely ridiculous, especially since it is football season and mostly everyone is home and off work for the holidays... Yet another reason for me to absolutely hate Walmart! Maybe they should reevaluate some of their "policies" since Barstow is limited on resources !!

***** BE SURE TO READ THE UNRECOMMENDED REVIEWS AS WELL. FOR SOME REASON, ALL REVIEWS ARE NOT…read moreLISTED, AND YOU HAVE TO CLICK "UNRECOMMENDED REVIEWS. THERE ARE ALLOT MORE COMPLAINTS!" Aside from Dr. Case himself, this establishment is very unprofessional. The staff, from the secretaries to the nurses are rude and consistantly late. Dr. Çase is a very pleasant man, who seems to know his profession, but his staff alone make the appointments unbearable. Appointments at 9 are not seen till 10 or later and upon entry there is never a warm hello, or even a non-warm hello at that. No thank yous or your welcomes. The tone of the workers is "I am here to get paid and that is it. I will not go out of my way to be pleasant".

I love Dr. Case! And like everybody else I only gave 4 stars because of Dr. Case…read more I work in a hospital and I am very pleased with the answers that he gives me and he is very professional and he always takes time to see you and does not feel like he is rushing. He also calls back himself whenever I call over the phone with some questions. The staff however is a completely different story. Yes, they are very very RUDE! and I think the office needs some new modern equipment.