I've only seen Dr. Basa once, but her nurse practitioner, Carol, rocks my world! Update: Carol doesn't work there anymore but Sharon is still there and she is also wonderful. Great sense of humor, really friendly, sassy, and understanding. read more

I have seen every Nurse and Assistants in this office and I personally adored Sharon and Carol. If you want to actually get an appointment with Dr. Basa, you may have to wait a couple of weeks but I believe she's worth waiting for. She is very thorough and she takes the time to listen to you. I have been going to Dr. Baba now for many years and she has treated both my son's and my husband as well. You just need to be patient with everyone of her staff because everyone in that office cares about the patients. read more

As a returning patient for a second visit, looking past attitude of front desk staff I scheduled an appointment. First visit, fyi, they tell you to come in and fill out papers and bring your insurance card before they schedule you. They can't verify your insurance over the phone or use email. My appointment for May was rescheduled without my confirmation that the time would work for a month further out due to provider being gone that day. A sick day understandable ok. I found this out when I called for my phone appointment: So I called into the office on the day it was rescheduled for a phone appointment due to Covid precautions (June 2022...?) and held for 20 min til they told me they would have the dr call me there is one patient in front of me. They run behind on phone call visits? You don't even have to turn over rooms or wait on people.. anyway. I never received a call back - I even double checked the first go round they had my correct phone number. I waited patiently to try to call them again to see what happened but they didn't answer the phone. This office has no voicemail available or answering service. I tried to call again yesterday and again got the error that their voicemail box was full. Hmmm. Something very odd going on here I've never heard of such a poorly managed practice since I haven't been able to see in person. I hope they get it together I can't imagine they have any happy patients if this is how it is for everyone. Looks like other reviews had similar issues. read more

Because she give you a phone appointment and then close make you wait out side in the hot sun for hours to hand her some papers for to see the doctor. And still you can see a doctor or not allowed on office read more

I had Jessica Basa as my primary doctor. She was dealing with my work injury and didn't do a good job dealing with my injury promptly. I had to make phone calls to set up appointments for my MRI and to get results. Isn't that her employees job set that up for me. At the end the front clerk and Jessica were doing some illegal stuff that I had to call the Labor code for. I would never recommend her to any of my family or friends. read more

I had an appointment at 3:30 today and it was just for a normal check up well I was in the waiting room for 1 hour and they still didn't call me in, and so I walked out and while I was walking out the front desk girl didn't say anything she no consideration for patients I will never go to this facility again and I will make sure everyone I know keeps away from this unprofessional clinic read more

I was patient for a very short period of time. I never seen Dr.Basa it was always the P.A. That was there. They are lacking in there office procedures. I had called for 3 weeks requesting my medical records. First it was" we sent you" then 2 weeks later when still no release arrived in the mail I called again requesting the release be faxed they so called attempted it 4 times which again I never received. Go figure I had to drive all the way over there sign the release then waited two weeks for these records to come in the mail which once again they never did so now after calling then yet again I have to drive another 80 miles round trip to pick them up. The office is not clean.I wondered at times if they knew the meaning of universal precautions. I went to them in the beginning for after care which required dressing change but ended up having surgery to have surgery in which I truly believe was there fault in poor hygene practices. I would never ever recommend this doctors office. In all the visits I was there I never seen this Dr. Basa I think if your getting paid by my insurance you should atleast make an appearance at you own practice.Fyi I had to put a star rating but really they dont deserve a 1 star rating. read more

I would do a zero but it can not go any lower then 1. I feel this office is a scam doctor's office. I waited for an hour and 19 minutes before entering to see Dr Bassa. On top of that Dr. Basa ordered labs for me I used LabCorp and because of Dr. Basa not stating the labs were needed but that I wanted them I was charged $444.00. When I called the office to discuss this issue with the nurse practitioner I was told by the receptionist that she was tired of me calling daily and that the answer was the practitioner didn't call me back because I don't matter to her or the dr. and if I don't like things go find a new doctor. That was my first and last encounter with this doctor. I then had asked if I could have the Nurse practitioner call me back and I was told that the nurse practitioner carol didn't have time for me because they didn't like my attitude about being pushy to find out my labs and instead the nurse practitioner told the receptionist that I have a fucked-up lab results and that it could wait another two weeks for her to give me my results. Turns out I had to make another appt to get result. I don't think so instead I went to LabCorp and got my results turned out I was dangerously low in iron, vit d and other things but the nurse practitioner Carol ordered me medication for a urinary tract infection for another patient not for me. I had redone my urine test and found out there was nothing wrong with me normal. I have called 7 times about my bill and nothing. This is a place to avoid it's a Medicare trap to get more money out of your healthcare plan then there needs to be. Its ok I've let my horrific experience out at ft. Irwin and all the organizations I belong to seems people are leaving the office and not wanting to be a part of bad healthcare. read more