Dr. Smith's staff is not at all friendly nor welcoming, it appears that every time I've called it…read moreappears as if it's a bother to them. I've been trying to get a preauthorization for a medication, a medication he is aware that I was taking and one that is visible on my chart from my last physician but won't do it without seeing me. I work M-Fri and I'm only off on weekends, I unfortunately don't have enough time banked to take time out from my day for a visit. And the staff doesn't understand that I work 25 minutes away from town so I wouldn't be able to make it in prior to them closing for the day. He was a nice man but I've now been without this medication for two weeks so I have to seek out another physician that has a better staff who is more helpful.

Dr Kevin is a good doctor but stopped going to him because of his staff. The staff is rude and…read moreunknowledgeable. Beware of the office charging you cash and then billing your insurance to receive payment twice. After a few months still waiting to receive the return of the cash payment after continuously calling and being told the billing department would call me back which has not happened.

I have seen every Nurse and Assistants in this office and I personally adored Sharon and Carol. If…read moreyou want to actually get an appointment with Dr. Basa, you may have to wait a couple of weeks but I believe she's worth waiting for. She is very thorough and she takes the time to listen to you. I have been going to Dr. Baba now for many years and she has treated both my son's and my husband as well. You just need to be patient with everyone of her staff because everyone in that office cares about the patients.

As a returning patient for a second visit, looking past attitude of front desk staff I scheduled…read morean appointment. First visit, fyi, they tell you to come in and fill out papers and bring your insurance card before they schedule you. They can't verify your insurance over the phone or use email. My appointment for May was rescheduled without my confirmation that the time would work for a month further out due to provider being gone that day. A sick day understandable ok. I found this out when I called for my phone appointment: So I called into the office on the day it was rescheduled for a phone appointment due to Covid precautions (June 2022...?) and held for 20 min til they told me they would have the dr call me there is one patient in front of me. They run behind on phone call visits? You don't even have to turn over rooms or wait on people.. anyway. I never received a call back - I even double checked the first go round they had my correct phone number. I waited patiently to try to call them again to see what happened but they didn't answer the phone. This office has no voicemail available or answering service. I tried to call again yesterday and again got the error that their voicemail box was full. Hmmm. Something very odd going on here I've never heard of such a poorly managed practice since I haven't been able to see in person. I hope they get it together I can't imagine they have any happy patients if this is how it is for everyone. Looks like other reviews had similar issues.

Love this Dr . she listens and cares. Will always recommend…read moreher for a dr in Barstow Ca.

I liked this doctor. I LOVED her nurse. Unfortunately, my insurance wouldn't let me continue…read morethere so I had to find a new doctor.

Great staff, informative Dr, stoic but I can still make him laugh! No waiting hardly.read more

Fits u in last minute. Staff is very personable. Cares about people. Very convenient and close byread more

I had a very disappointing experience today with the office manager, Maria. I had a balance of less…read morethan $100, and she chose to address it in front of a waiting room full of patients, insisting that I needed to be put on a payment plan. It was incredibly embarrassing and unprofessional. I expressed to her how uncomfortable and mortified I felt, but she showed no empathy and did not apologize. Her attitude remained dismissive, which only made the situation worse. Patients deserve to be treated with respect and discretion, especially when it comes to personal financial matters. I truly wish I didn't have to deal with this kind of treatment.

This office over books. I have trouble with transportation, in which I know this is not their…read morefault, however, you can never get a phone call to go through. No one answers. EVER. I have left messages, time and time again. They set up a phone visit with Dr. Patel, yet NO ONE CALLS ME. I have been waiting months on months to get an appointment for a voice call. NOTHING EVER GETS DONE. Do not use this practice, unless you don't want to be seen, don't want a tele health return call. This is just unacceptable behavior. I have called over 20 times on just one day and nothing, no one returns calls, it outrageous, when you seriously need some help. The office workers are awful.

I was referred to Dr. Tan by my primary care physician and she's great! She was familiar with DES…read moreexposure, is Pro-Life and anti-marijuana smoking! I thought I might have had to have a procedure at Barstow Hospital, but she was able to do the uterine biopsy without anesthesia. Highly recommended!

She is the best OB doctor I ever met together with her husband. She saved my life and my son's…read morelife. Its been years since I saw her from my last pregnancy but always prays for her and so blessed to know her. She is very compassionate and really cares. She prayed with me before my operation. I love this doctor so much!

***** BE SURE TO READ THE UNRECOMMENDED REVIEWS AS WELL. FOR SOME REASON, ALL REVIEWS ARE NOT…read moreLISTED, AND YOU HAVE TO CLICK "UNRECOMMENDED REVIEWS. THERE ARE ALLOT MORE COMPLAINTS!" Aside from Dr. Case himself, this establishment is very unprofessional. The staff, from the secretaries to the nurses are rude and consistantly late. Dr. Çase is a very pleasant man, who seems to know his profession, but his staff alone make the appointments unbearable. Appointments at 9 are not seen till 10 or later and upon entry there is never a warm hello, or even a non-warm hello at that. No thank yous or your welcomes. The tone of the workers is "I am here to get paid and that is it. I will not go out of my way to be pleasant".

I love Dr. Case! And like everybody else I only gave 4 stars because of Dr. Case…read more I work in a hospital and I am very pleased with the answers that he gives me and he is very professional and he always takes time to see you and does not feel like he is rushing. He also calls back himself whenever I call over the phone with some questions. The staff however is a completely different story. Yes, they are very very RUDE! and I think the office needs some new modern equipment.