The Hispanic lady who worked the front office from 3:30 pm to 4:30 pm on 4/15/26 was horrible told me my order was not good even though it was from January, I talk to a supervisor they said they are good for a year , made me re call and schedule a new appt after I drove over 40 mins to get there . She needs to be fired her customer service was trash wasn't helpful at all and told me the wrong information . she has rude attitude problems read more

Been going here for years. Five stars on today's receptionists. Both were professional, kind and above and beyond oh so helpful. This around noon 12-5-24. While all visits have been just fine, wait times aren't crazy bad but can be better. What I especially liked today was the customer service and friendliness even though I tho I could not get an appointment soon there. No biggy, they scheduled me for Apple Valley and will even be calling doctor to send referral since they forgot on their end. Life is grand when treated with the Golden Rule read more

First appt, I was scheduled and then the x-ray tech cancelled that day. Needed to figure out another appt elsewhere to get an Xray CD before my DR appt that week. Second appt, I was scheduled for another Xray, and was all checked in by the time of my appt. I then waited 45 minutes to be seen. Had needed a CD of the Xray. Their system was 'slow' , come to find out, and I was asked to come back the next day for the CD. It wouldn't be ready for me when I arrive, but I would need to fill out another CD request form and wait for it. I live 45 minutes away in the mountains. I go tomorrow for that. We'll see what surprises are in store for me then. The Apple Valley office (in the system) is a little further away for me, but they're certainly more organized and efficient. read more

I made an appointment for my mother to come in on 1/13/26 @ 8:30am. The two girls working ultrasounds were extremely weird , rude, & don't have an idea of how to treat a patient. There was no privacy & the girls made it feel as if they were mocking my mother. Extremely frustrating dealing with behavior like this. read more

The worse customer care I ever experience. You have to repeat the same information over and over again because they don't listen. Also lots of confusion over scheduling and communicating the reasons while I was canceled. read more

We should have gone to the women's center for our ultrasound. I'm most likely going to have to have this ultrasound re-done and that is so stressful. read more

i went in for ultrasound and the staff was very rude. didn't allow me to see the ultrasound and didn't guide me through the process. ultrasound tech was the rudest health care worker i have met. And for any ladies who are excited to see there baby in the ultrasound id skip! they won't even give you photos or allow someone in with you! read more

My dad's was told to be here at 0615 June 23, 2025. We were here. Door opened at 0625. So, we were first here. 3 people that came in after us have gone back. I asked why are we still sitting here and she says I had to verify insurance. So, why did I send in copy's and my dad was called and gave the same information and this morning she tells us that his insurance number had changed. So, we are punished because you didn't do your job prior to us coming here???? The medical field up here in the high desert is still in prehistoric times. They have no respect for people nor there time. But, I bet if it were your family member this wouldn't happen to them. So you should just be mindful of people period. So, if this is how your office is ran your technicians probably aren't as competent as they should be. I have a terminal disease so, I do know what I'm talking about. I see it's time to move my dad to a more competent medical setting. read more

Sent from Rancho to this clinic made an appointment for them to tell me that there was no X-ray tech and go down the street to a walk-in clinic. Service is garbage could have said all this on the phone. Drive 45mins in traffic for NOTHING!! Call before you go. Schedule only X-ray clinic a LIE! Update: waited an hour to get called while others who just walked in go right on in. read more

Elite Advanced Imaging - Poster - Diagnostic Imaging Near Me - Victorville, California

Their always very kind here and it's very clean. I've never had to wait long to be called back for my image's or whatever test.

Lady's at the front desk were extremely disrespectful to patients there in need for care, as they were making fun and mocking patients coming in and out of the area. read more

The lady at the desk was extremely rude for someone who works in customer service/medical field definitely felt unwelcome and kinda put me in an upset mood read more

I'm giving them three stars for the girls that actually do the imaging in the back. But for the lady at the counter who was very rude to two different people after me, shame on her, they were talking low apparently not wanting all their business to be heard and lady behind the counter was just talking as loud as possible. Then she goes in the back to do something with billing and it's quite again. Secondly, they set us up for an appointment , so they want you there at 10 AM. You have to stop drinking your water by 845 am to be on the safe side. you have a 1020 appointment get there for your appointment at 10 AM and they don't get you in the back until almost 12 and you want me to hold my bladder all this time and wondering why so many people didn't have a full bladder. Make all of that makes sense. Most of these women can't do that anymore, and then why should they hurt themselves and be in pain. This really wasn't a good luck for this company and I will make sure to let Kaiser know. Luckily for me I knew how to space my water out so I was kind of fine. My bladder was at the point of exploding when they finally called me in to the back, but then for these ladies to be upset about the ladies that had to go to the restroom and no longer had a full bladder stop that. Learn you jobs. read more

Elite Advanced Imaging - Brest cancer post - Diagnostic Imaging Near Me - Victorville, California

My appointment was at 2:40 and I arrived ten minutes late due to car trouble but when I got there the front desk assistant Vanessa was super sweet and very welcoming. She was so helpful and made my experience amazing from the start ! If I ever need to get a ultra sound I would make this my first and only option. Thankyou to the staff at elite advanced imaging for all being so polite and friendly. read more

Clueless business with clueless employees. Charge incorrect copay for an MRI and now refuse to give refund after EOB has been issued. If a business can not even do a simple task of charging correctly or give timely refund, it should close down. read more

In 15 years of having MRIs at this location never have i been told to undress for a brain MRI. I was asked to completely undress that it's always been policy at that facility. A brain MRI doesn't require clothing to be removed, especially when wearing clothing that has no metal,ie: bra clasps zippers etc. Stroke/cardiac/disabled patients already know what can and can't be worn for diagnostic exams, as it's already difficult to get dressed and go to any appointments, so we know how to be ready and prepared for any type of exam-so appointments can be successful read more

Ashley at the main front desk, she deserves a raise! God bless her. My bestfriend xitlaly reyes used to work here as well. Thank u guys for checking my brain read more

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I had my insurance carrier call Elite and maybe bc I am a senior they wanted to wait an additional 4-5 days for approval. Now, my insurance carrier approved but they wanted to approve as well. I spoke with HVVMG and my insurance carrier both stated they have never heard of anything like this before. Also, the questions asked of me were more money based rather than a concern for my health. I am to receive a lung screening and ultra sound on my abdomen. My opinion is if you're a senior they do make staff members aware that you are a UM which means cost controlled. The office male individual wanted me to relate this UM situation to the scheduler. Who does this? I have decided to go elsewhere where I am treated like a HUMAN rather than a number. Be careful if your a senior medical want to maltreat us bc we are seniors they think we will not fight back but they've messed with the wrong senior. I will also be reporting them to the board and my insurance carrier. Have a wonderful day. read more

They told me to arrive to my appointment 15 minutes early. I was waiting in the waiting room for two hours. They schedule way too many patients at once. read more

If I could give negative stars, I would. My 6 week old baby had been vomiting for 4 weeks, it started with formula and the last week he was throwing up the breastmilk as well, losing weight and dehydrated. His pediatrician did the right thing, requested all the tests she possibly could to rule out the serious stuff, because we had tried 6 different formulas with no luck, and the breastmilk wasn't working anymore either. A week and a half ago, we went here to get his ultrasound and X-rays done. The reported back to my pediatrician that nothing was wrong and they found nothing. Within a few days, it still wasn't sitting right with me and I took him to the hospital, where he was then transferred by ambulance to loma linda children's hospital. Within the first hour of our arrival, they did another ultrasound. And within two hours, we had the results. My son had Pyloric Stenosis, and required immediate surgery. Needless to say, this issue was very much already existent when his ultrasound was performed at elite advanced imaging, and they missed it! Deemed nothing was wrong with him! You have ONE job, it's a place TO where they are SPECIFICALLY paid to find anything wrong in these tests! Maybe the ultrasound tech did not get good enough pictures, maybe it was the doctor not paying enough attention when reading the ultrasound to send results to my pediatrician, who knows. Either way at, someone failed my son by not doing their job correctly. And thankfully I advocate for my son and was persistent in finding what was wrong with him, no thanks to them and their mistake and misdiagnosis. He is so little, this mistake could've cost him his life! I could imagine the toll it could've taken on a first time mom, that trusted them and thought everything was fine based on what they reported. Thankfully, I have multiple children and knew, this wasn't normal and something definitely needs any right, I knew something was wrong and he needed help. Not all mothers have the experience yet, and it could clearly be costly when lives are at stake. I 100% do not recommend this place. I am beyond disappointed and irate at the fact that they failed to do their job properly. read more

Elite Advanced Imaging - My son, just having gotten his diagnosis at Loma Linda Children's Hospital. - Diagnostic Imaging Near Me - Victorville, California

A pleasant surprise! Given the circumstances, this place caught me off guard in a good way. The facility is clean, the staff is friendly and super helpful. But beware: Angels work here. And they do take pics but they're no Jeffrey Dahmer. In other words, you'll leave here feeling better than you came in. My only negative would be that they did such a great job that I fear I won't get called back for a reshoot. :) If you're gonna get injured, there's a light at the end of the tunnel, and it starts at Elite imaging. read more

What's the point of being told to arrive early for your appointment when you still don't get seen at your appointment time? One hour wait for a 5 minute X-ray?!? Not to mention very dirty waiting room with what looks like spit on the floor. Health care at its finest. read more

Elite Advanced Imaging - Spit on the floor. - Diagnostic Imaging Near Me - Victorville, California

I've never had a bad experience and I usually don't leave any bad comments or give the time of day for that but today Saturday 24 at 8:30 am the girl at front desk was absolutely rude/ racist and I say that bc she was greeting white patients with kindness- "thank you and have a great day" while us "go take a seat and wait for the time of your appointment" "bye" and attitude. I feel like for you to work in a place like this you should have morals and respect and this grown lady showed to have a terrible day and reflect it onto the patients. will never be coming back here and do not recommend poorly customer service. God bless her soul. It was at the ultrasound office read more

It's so different now with this Covid19 pandemic (as per CDC) let me me tell you what you gotta do if you're sent out to get X-Rays. First you call let them know who sent you, make an appointment or come in that same day. Put on your Protective mask. You open their doors, you get halted on your tracks; you got to state your business, walk up to front show your ID, "Go back to your car fill out a medical questionnaire, when we're ready for you we will call you on your cell" I liked how they are so cautious on the social distancing factor allowing 1 person at a time even though this place has a spacious, clean, pleasant waiting room with a screen TV. It was raining so I missed the call to come back in. Maybe bad reception. They immediately took me in and out in 10 minutes approximately! YAY! Nothing broken! "Nomás la desesperación de estar esperando sin comer" read more

Elite Advanced Imaging - Entrance - Diagnostic Imaging Near Me - Victorville, California

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Stay away from this place. They over book their schedule, and on top of that run behind. How do you ask customers to show up 30 mins early and run 2 hours behind? They have zero consideration for your time. read more

Melissa S. Lead ultrasound tech should NOT be the lead ultrasound tech!! We JUST left ultrasound My baby girl could not eat for 3-4 hrs before(which there website says for an abnormal ultrasound it's only 1.5 hrs before!!) so by the time she had her ultrasound done she was not a happy camper. During the ultrasound there was a tech who was IN TRAINING!!! Doing it. We had no idea until the head tech came in! Mind you there was no consent from us that it was okay for a trainee to perform the ultrasound on our two month old! WHY would you have someone who's in training be the one to check something that is so serious it's life threatening! WHY would you have someone who is in training perform the ultrasound on a hungry not so happy 2 month old!!? There are plenty of other opportunities to train! THEN it was time for her to get it done with food in her belly and they had my 2 month old drink straight water!! She stated it was because it had to be clear liquid in order to see if better BUT then when it was her turn to finally jump In and get those finally pictures she let my baby lay there and drink her FORMULA! without any issues of weather it was clear or not. So what was the point of the water!! I expressed my concern and she was a smart ass and replied "well what do you think you mix her formula with!?" Yea, It's fine to mix water with formula but not give them straight water! But who am I to know right That was just the start of how the whole rest of the mood for the ultrasound went! read more

Ok first of all I want to say I never thought I'd consider myself claustrophobic but wow! I definitely was. I had an MRI before and didn't have an issue. Due to more back pain and muscle tension as of late I think the idea of being in a tube without being able to move really freaked me out. I came a couple weeks ago and the minute I started going in I panicked! I tried a couple times and finally said "NOPE". I felt like I was going to pass out but couldn't! Lol. Told them I couldn't do it. They were very understanding and polite about it. I didn't even have a subconscious feeling that they were pointing fingers at me behind my back and calling me a weenie. These are good well trained people and made me feel at ease. The said it was ok and that this happens to a lot of people and suggested I try a bigger machine. I said ok a scheduled it for today. So I went in today tired. Tried to stay awake so I'd sleep in the machine. It didn't work! I got there and changed into their gown got on the machine. If my back didn't hurt I would have jumped off and ran out! I tried three times and they were good with it. Didn't make me feel like I was being a weenie or anything. I finally asked for a cup of water. Did the sign of the cross and prayed. I laid back down and slowly counted breathing in and out. The guys kept checking in giving the minutes passed and left which helped big time. No shaming or dirty looks. They will make you feel comfortable. read more

Elite Advanced Imaging - Waiting room. - Diagnostic Imaging Near Me - Victorville, California

This place sucks! Takes way too long!!!!! Ridiculous I do not recommend this place! Find another location if you can ! read more

It took 4 people over the phone to schedule an urgent test for my newborn because their "system wasn't working" ( their system didn't work a few months ago either so I guess they haven't fixed it yet). They where 35 minutes late while my newborn was fasting and fussing in their office. And they did not give us all of the correct information so we had to leave the office, buy a bottle and rush back to conduct the test. The only good thing is they did send the results quickly, we got a call from our pediatrician about an hour after we left. So That was good. I understand not everything goes as planned, and some times you have to wait longer in a office. But when your newborn is hungry and the test is late when you where 10 minuets early to the appointment, it's pretty aggravating. Very disappointed and irritated. Won't be back. read more

A couple weeks ago tried to make an appointment online for x ray system was screwed up. Had to make several phone calls to get an appointment set up, doctors wanted x ray a week prior to appt, this morning elite imaging calls and canx appointment no x ray tech, they rescheduled for day before dr appointment. Looked online to ck appointments and the same crap nothing at that location u can't even ck for a couple weeks ahead, they need to fix appt app and maybe see about getting another x ray tech. read more

This is more informational than anything if you have a pacemaker and require an MRI and are sent here they cannot do it you'll need to get it done at a hospital. It's not a knock on them all other things like X-rays and CT scans they do well. Hope this helps folks not waste their time. read more

I'm giving them a 5 because of the MRI technician, Alexi. Not only was she fast and efficient, but so sweet. The last one I had for the same thing was a nightmare and I was dreading going in. I guess the technician really makes a difference. I got there at 7:50 am and was out by 9:20. Not too bad, but never fun. read more

Had an automated call to make me an appointment by request of my doctor and when I was on the call. I'm finding out that the people that are making appointments are overseas, so these people are outsourcing jobs like we couldn't use the jobs in the high desert? They will never get another red cent of mine that is disgusting, I am sick of these places outsourcing jobs. They pay these people pennies on the American dollars so that they can save money. I'm sorry, but I do not want my medical information being handled by somebody overseas. It's just not the American way. We are sick of it and I am disgusted that this company does this to save Money, that's all this crap is about money. Money money money money they don't give A crap about us are personal and financial information being abused overseas. They are exploding those people as well because they pay them nothing Not to mention the fact that the last time I was there. I fell off the table and there was nobody there to help me. And the nurses are rude as hell. No way I will find another place read more

I love this place, both my husband and i went here for services since switching insurance plans. We both had an ultrasound done for different reasons and our tech was super accommodating and i was nervous since mine was more invasive. The techs name was melissa i believe and she made me feel very comfortable and talked me through my exam and was very helpful and kind. I would definitely come back in the future and refer my family here. Thanks Elite Imaging read more

Nice and clean spot nothing bad to say about anyone here but thank you for the short time .

Andrea in scheduling was great and very helpful during a time we were in need of appointment asap. Thank you for helping us. We greatly appreciate it! read more

I've called multiple back times after been given a referral from Kaiser. This company out sourced calling Carter called me 5xs to book. They have an outsourced calling facility they use so there's a language barrier. After going round and round about my first and last name and birthdate because of the language barrier which took over 5 min we finally was able to move to the booking of the appointment. At this point this person is frustrated and wouldn't give me an appointment based on the fact that I do not know the address to the referring doctor. Kaiser does do phone appointments and sometimes you will get a referral from a dr you've never visited. I tried to explain this to this person but at this point I'm yelled at. This person would ask me questions only this Dr would know which I couldn't confirm address and phone number for the Dr but I've worked in the medical field and know that when a referral is done all that information is on the referral. Your call center is rude and now I have to email my Dr to get a referral to another place. This literally happened today at 4pm 7/30/2024 on the phone number +1 (760) 951-2867 for elite advance imaging. read more

I was not the actual patient but they were very kind. I was the driver to a patient who needed a MRI. The person who needed the MRI works full time and didn't want to take a day off for a MRI. The office lady here was sweet as can be and scheduled him a Saturday night appointment. That wasn't the best thing for me but worked great for him. They are open from 7am to 7pm. Monday through Saturday. That gives almost everyone a time that they can get in without missing work. They parking lot is nice and the waiting room big. They had stuff to read but I had my own book. They lady at the front desk was kind. She updated me about how long the patient would be and showed me where the bathroom was. I was impressed that the staff was so nice. I asked the patient what he thought and he said he was happy because dr stine had sent him here because the fast turn around. read more

Elite Advanced Imaging - They are open on the weekend and the evenings. - Diagnostic Imaging Near Me - Victorville, California

They aren't even getting any stars from me. I had a 2:45 appt today got there at 2:20 because they said get there 20 min early to process paperwork . waited and waited and waited at 3:00 I asked what's going on i had been there since 2:20 and they only took 1 person back. She said they only had 1 technician and they were running behind. How long does it take to take a x-ray?????? My boyfriend had an appt at 3:45 I left at 3:15 she says oh there's only 1 person in front of you really and what about the other 5 people that were in front of me . One lady went to the front desk and asked how much longer she had 1:45 appt and said she got there at 1:30 she still hadn't been called back. Don't waste your time going there they don't keep appt time i'm livid !!!! Had to add a star to post smh read more

There customer service is horrible the receptionist in ultrasound is very rude and unpleasant. The women's center book for the wrong time and had no professionalism this company is completely Oblivious to customer service. There was one woman at the front counter in xray who was a joy . read more