Amad, the guy who owns and runs this place is so incredibly nice, helpful and professional. I cannot say enough good things about him and his business. If you ever find yourself in a situation of needing a mailbox someplace, this is the place to go. They will take good care of you, your mail and your packages. This is the kind of business that gives Yelp a legit reason to be...so we can make sure good businessmen such as Amad stay in business! read more

I feel like an idiot for ever taking out a PO Box with the US Postal Service. Fortunately I read the great reviews on Yelp about Mail Access. As everyone says, Amad is a kind and wonderful person, and is incredibly helpful at setting everything up, processing your packages, and ensuring that everything is stored securely. I'm happy to have found Mail Access - has solved a problem of receiving packages in an unsecured building. The city needs more small businesses who provide great service like this. read more

Absolutely the best place for shipping services. Trustworthy for the best shipping options in US and overseas. Understands how customs works for overseas packages. Just the best. When I moved to the Castro I tried a few different places, but once I landed up Mail Access 5 years ago, have never gone anywhere else. read more

This place is the best of the best! Everytime I go in the owner, Amad, makes things work for me in the most efficient and generous way. I'm an artist and I use him sometimes for shipping-he always gives me a great deal and handles everything with very good care. I have never had a problem. He's kind, fun, generous and fast--the big A plus on customer service. TOTALLY recommend him. read more

Mail Access is one of the best run businesses I've ever encountered. Ahmad's service is second-to-none. I never thought I'd be raving about how much I enjoy picking up my mail, but I am now! Can't recommend Mail Access enough. read more

very professional, very secure place to get packages delivered- had a theft issue in my apartment building, and with reasonable mailbox rates, this was a much saner option for receiving packages. Ahmed is friendly, and his speed and accuracy are top-notch! Thanks! read more

As far as mailbox businesses go, this is the best I have used in SF. The owner is great and always greets his customers and really goes out of the way to make things happen and get me the best deals on sending international packages. read more

One of my regular pick up customers, Mail Access is the one place I'd recommend for business. Convenient, reliable and trustworthy, Mr. Hassan (Rashad) knows the business and goes above the Fedex standards of Customer Service in each and every encounter! Where else in the city can you find a one Stop shop next to Peets Coffee. read more

I want to add to the chorus of positive reviews. I've had my mail delivered here for more than 10 years and I can't imagine doing business anywhere else. Ahmed is absolutely the best, he is a model for truly astounding customer service, professionalism and friendliness. Their prices are also very low, I strongly recommend Mail Access!!! read more

Amad is a lovely human and will remember you and your shipments! If you're looking for a great PO box service (or to mail out anything) - stop by and say hi to Amad. read more

This is as good as it gets. You won't find better service for packing/shipping/mail service.

Ahmed is a great guy and Mail Access is a great place -- 10 year customer.

Rashad at Mail Access has always been extremely helpful. However, I wanted to highlight something that he did recently that really saved my butt. I had been desperately trying to track down paperwork to get a short-term business visa for work I had to do in Beijing. There had been a mix-up on the Chinese side about where to send my paperwork. Long story short, I had a window of about 45 minutes to get the right forms and make it to the consulate to get my visa so I could get on my flight that afternoon to make the meeting by the next day. I was going to call DHL helpline to see if they knew where the documents were. But Rashad told me to wait. Instead, he called one of the DHL drivers directly and asked the guy to come on down to Mail access. I got the paperwork in time, got my visa, and made my flight. Thanks, Rashad, you are a lifesaver. read more

Can't say enough about Amad and Mail Access. Easily one of the best run local businesses in San Francisco. Very friendly staff, exceptional service, all at a great price. I was on the road quite a bit this year and asked Amad to forward my mail to multiple addresses. I was a bit nervous that I might miss something important--like a payroll check. But Amad did not miss a beat--everything arrived as promised. Such a huge relief! Overall review: A+ read more

This is by far the best mail service business on the planet - ok, may be not the planet but it is pretty close. The owner Ahmad is one of the most personable individulas one will ever meet. He runs a great business, maintains a great sense of humour and will do whatever it takes to best service his customers. Who knew picking up one's mail could be this much fun? Well done! This business sets a benchmark in customer service for anyone interested in learning how it should be done. Signed, a very pleased customer. read more

Ahmad delivers superhuman service with a human face. His is one of the businesses that makes living in this changing neighborhood worthwhile. read more

Amad is a great guy. He treats everyone so well. He's a problem solver. Never seen anyone work as hard or diligently.

Amad truly makes this mail center a pleasure to do business with. I've been going for about 1.5 years now, and the service is excellent. Amad is very friendly and often has my package ready to go before I even make it to the counter, as he immediately recognizes me when I walk through the door. I've never had a problem with receiving or sending packages, and the location is in a great neighborhood. 5-stars and A++ read more

Best in the business! Amad's personal service and encyclopedic knowledge of every package that goes in and out his door is unmatchable. You'd be a fool to ship or receive a package anywhere else in this town!!! read more

Great service, hassle free sign up, extremely reasonable rates. On top of that the staff is friendly and helpful. They offer services that other mailbox providers don't. Anyone looking for a personal or business po box should come here. read more

Ammad has it down. In the 10 years of doing business at this location I have had nothing but a pleasant experience.

Ahmed the owner is such a great guy. Outstanding customer support. Always above and beyond expectations. Very knowledgeable and tries to help in every possible way. Professional and friendly. I definitely recommend. Have a mailbox there for 3 years now and never had a single problem. Thanks for the great support. read more

Excellent service! Amad goes above and beyond. I have been a customer for a bit more than a year and have not had any problems at all. When I have been out of the country Amad has arranged for my mail to be forwarded via courier; greatly appreciated. John Bishop read more

My first stop for every shipping need. The customer service is THE BEST! If you've ever waited in the line at the Post Office that moves at a glacial pace or tried to get someone to help you at FedEx Kinko's, then you probably hate shipping as much as I used to. I highly recommend that you go to Mail Access next time and enjoy being treated like a human being and a valuable customer. And for no extra charge! Ahmed is the friendliest most helpful guy you could imagine and he has everything there to get your items packed and shipped out. He's happy to explain your shipping options, provide price quotes and delivery times, and help you make the best decision according to your needs. The store also provides mail boxes, stamps, faxing, copies and shipping supplies. read more

This is the mailing joint in my hood. It's a FedEx, DHL, UPS and USPS hub all in one. Ahmad is the man there, a good guy. I like it when I'm done with my packages or whatever, he'll ring his bell on the counter and shout, 'Next customer!' even when there's no one there." Great place. Great service. I'd trust them with my grandma.. read more

Mail Access is outstanding and I have been a customer for over 10 years. They are always courteous and a pleasure to deal with. I travel all over the world, and rely upon them to send my mail to me... Everytime they have exceeded my expectations. Rashad the owner offers a realcommunity feel to the business and I would recommend them to anyone without hesitation. read more

I've had my mailbox at Mail Access for more than15 years now, and I love them dearly. Amat is always cool about it when I forget my keys (more often than I like to admit), and I can call him up to ask if something has arrived yet - and he pays attention! I try not to do it very often, but when I just can't make it by the box unless my expected item is there, he's always sweet as can be about flipping through my mail to let me know what's there (or what isn't). I'd recommend Mail Access to anyone, and when I moved from the Castro and into the Mission it never even occurred to me to change my address. read more

Ahmed and his crew are amazing. I have been a customer for 10??? years. I am always amazed at his great customer service as he always goes out of his way to help. He is the nicest and hardest working guy in the mailbox business and if you need a mail service his is the best! read more

Super great experience- no problems. I got a mailbox for 6 months when I was in temporary housing, looking for a permanent residence, during my move from Austin to San Francisco. When I had a package, Ahmed would bring it out as soon as I stepped in the door. Everyone at Mail Access is super friendly and I would use them again with no hesitation. read more

Mail Access is a great place for me. I'm able to get my mail securely, avoid lines at the post office when mailing stuff or buying stamps, and have a nice conversation with Ahmad. He is always friendly and courteous, remembers everyone, and has really useful information when you have questions. read more

Here's the kind of human-centered service you thought had vanished in today's impersonal world. Well, Ahmed is a bright spot. Never a mistake, never a frown, he never rushes you or makes you feel stupid for asking stupid questions--and he'll tape a package for you when you run out of tape at home! read more

I used Mail Access for my postal mail service for over 5 years and started out when Ahmad (younger man) was the manager/owner. As the other reviews state, he was very friendly and always helpful. After he left and an older man (name?) took over, things changed for the worse; they dropped UPS services and customer service was terrible. I left after 6 months with the new manager, due to the bad customer service and the increasing fees. I would encourage people to look at another mail service instead of using Mail Access. Updated 7/12/09 I've flagged this response for review as it is against site policy to publish first and last names of users. I stand behind my opinion and am not intimidated by this "outing", as the owner's response reinforces my experience as reported. Michael Piar, San Francisco read more

Why wait in line at the US Post Office? Ahmed and Rashad at Mail Access provide the most efficient service I have experienced from any business. If you rent a mailbox your mail will always be correctly distributed in a timely manner. Even if the sender screws up the address or your name they will go out of their way to figure out who the mail is for and get it to the right person - even if you have several people or businesses using the same mail box. If you use them for shipping FedEx, DHL or USPS they go the extra mile to make sure everything is packaged correctly (no damaged goods from boxes they pack). They always check the label and the address to make sure it is complete and correct. Their prices are competitive and the work fast. Best of all is they get to know all their customers by name and you will always be greeted with a friendly welcome. They always advise you on the best way to ship anything based on your needs for pricing or speed in delivery. I highly recommend Mail Access! read more

I've been using them for about 3 years and it is spot-on dependable service, always with a smile. I recently moved out of the neighborhood to South Bernal and after exploring some of the other available options I've decided it is better to make a weekly 10 minute trip to the Castro than to go with an unknown or sketchy option; it is well worth it. read more

This place ROCKS! I wouldn't trust my mail for my non-profit anywhere else! Ahmed provides phenomenal customer service, is always happy to help out, and is a pleasure to work with. Such a combination of personality and professionalism can't be beat... and neither can his prices. I highly recommend Mail Access for post office box and shipping needs. read more

I've had a mailbox at Mail Access for a long time, more than ten years I bet (every year, my renewal notice gets delivered with a big smile and a "Happy Anniversary!") -- really, I couldn't be a happier customer. The service is excellent and reliable, Ahmad is a great guy, friendly, helpful, efficient ... and when I've needed to have something professionally packed and shipped, his work is capable and prices are fair. I can't think of anything I'd change. I'm very, very glad that Mail Access is part of the Castro. read more

Ahmed does an amazing job. He always spots me walking in and has my packages waiting for me by the time I get to the back. He's super friendly and helpful, whether it's storing packages for a few weeks or helping me find the best way to ship items. Worth every penny! read more

They've treated me awesomely over the last decade. As a box renter there I consider them my business partner, and they are very reliable as a partner, and very friendly. Strongly recommended. read more

amazing friendly service. it doesn't get better than this

Amad's spirit of customer service is simply the BEST!!! Can I give him 7 stars? This is the most friendly and efficient (he comes out with my packages as soon as I step into his shop) mail/post shop anywhere in the world! Thank you, AMAD! read more