My passport expired and was lost in my move from HI to SF. And I'm lazy and need my hand held…read more I made an appointment online for all the things- passport, picture, etc. When I arrived there was a bunch of people waiting in line for shipping packages. Once I got to the front, the super kind lady brought me through the side door to take my picture. She took a few snaps, asked me which one was best? I told her they all look the same. She went over my paperwork, had me make a few changes, additions, photocopied all the things (extra charge) and with the swipe of my debit card for $184.55, I was on my way. My passport arrived two weeks later. . . before my birth certificate. It was the most painless process ever and worth every penny. Here's the breakdown of pricing- USPS Passport Fee- $35 Photo Service- $15 Money Order- $130 Money Order Fee- $2.55 Copy Machine- $2

This should be called the Noe Valley Passport Office and not the post office.There are three…read morewindows . Two had clerks processing passports and the third had the clerk opening a safe deposit box contract. We all stood there for a long, long time. No one was buying stamps or mailing parcels at the counter. When I finally made it to a clerk, I got my stamps and when I paid , her finger shot to the debit machine snd clicked the happy face for customer service. REALLY????? I couldn't believe if, I told her that isn't the customer service response I would have picked. Do yourself a favor snd go up to the Diamond Heights post office. It is so much better.

I really appreciated that this location stays open until 8:30pm. For some of us who are at work…read moreuntil 4pm everyday, this lowers my stress levels in terms of needing to pay a visit to the post office on weekdays. I usually just have to drop off a package and it's super quick, depending on the line inside.

The hours here are great but the people at front desk are so rude and unhelpful ive had to come…read moreback 3 times because of slight mis confusion but overall no help and was so frustrating. These two Philippine ladies esp are so rude and give attitude. I dont want to think its just with me but when i was there waiting one of the ladies had two problems with two different people due to her being so disrespectful and having an attitude. Also cane for a passport ID gave them my birth certificate and passport and they didnt hand it back to me. Left it on the front desk for 20 minutes until i asked if that was mine and one of them rudely replied "yes its been there" but they literally just put it to the side. SO FUCKING HORRIBLE i hope they get better receptionists cause theyre fucking terrible. The guy was nice though shoutout to him.

We had a tankless water heater that had been malfunctioning since we moved in and two companies had…read morelooked at it without fixing it. United Plumbing found a programming error in the unit settings and corrected it. The unit has worked correctly since. Simple fix that required knowing what to look for.

I would give zero stars if that were an option…read more I arrived at 5:10 PM with a prepaid, labeled package, but was told the location was already closed--even though it should have remained open for about 20 more minutes. Two other customers, also with ready-to-ship packages, asked if they could simply leave their items at the counter, but were refused without any explanation. What made this more frustrating was that there were still packages on the counter and a drop hamper right next to it. Despite staff still being present, they wouldn't allow us to leave our packages inside and instead told us to leave them outside. This was extremely poor customer service and a very disappointing experience.

So busy sometimes and then not. Usually good service, can be exceptional. Always clean and in good…read morecondition. Very well managed. Enjoy!

Bought a bunch of dried goods in Chinatown and on a visit to Castro we decided to ship back…read moreeverything rather than carrying on the plane. The staff was super friendly and even assisted in packing. Made my life easy! Miss living in SF!

THANK YOU for finally scanning my package in after two weeks!…read more It's an old iPhone and I needed the trade in to get the refund. iPhone trade ins beware! Positive vibes..

One of the women that works here said "you should have filled this out online, now I have to do…read moremore work," then took over 45 minutes to mail an international package off. Every time I've went to this post office EVERY one (literally ALLOFEM) who works here moves extremely slow. It's taken them 30 minutes to mail off a package to TX. But I did have decent conversations with a few of them. God bless and sorry for bad review! Do not recommend.

This has been my neighborhood post office. I moved though. My wife continues to reside in the area…read more So I still come here from time to time. I wonder what will happen to post offices in general. We still receive correspondence written by hand by human beings. My wife's family has instilled in every generation the importance of writing thank you notes. The ratio, however, of junk mail to personal letters/postcards must be 100:1. And we would be among those outliers likely receiving more genuine material intended for us as individuals. I happen to like visiting the post office as well, like libraries. They are civic institutions. The efficiency here is about average; the line moves along. But the friendliness of the staff is exceptional. I see various reviewers have commented on the clerk named Darcy. She is chatty in the best sense -- USPS hires many employees ("there's always work at the post office"), and they ought to be encouraged either to look for other prospects like her or train them. The others also are cheery. I have a post office I rely on where I live most of the time, and the folks there are, to be honest, not engaged at best and sullen at worst.

No problems with personnel at this location. Problem is with Distribution Center for boxes left…read moreoff at P.O. at 821 Irving Street. Boxes usually sit in distribution center in S.F. for 2 or 3 days without moving regardless of what day they are posted on. Expensive, clearly addressed packages sent via priority mail to Silver City, New Mexico, 2 states away, are being routinely routed to Indianapolis, Indiana, where they sit for a minimum of 3 days. Customers cannot call or text or message postal personnel anymore, they are just sent around in circles and referred to endless, useless on-line articles. Problems are not acknowledged or documented or resolved. So nothing changes. Ground Advantage boxes take l.5 to 2 weeks to arrive in Silver City, NM, and most have been misrouted to Colorado, Alburquerque, and other locations, or made to go through 3 or 4 locations in Texas despite having legible, printed address labels. Talking to employees at the local P.O. doesn't help, even when they are presented with the receipts/postal slips from which they can see the tracking problems. If anything customers are handed a slip of paper listing postal contact phone numbers and internet links that nobody answers or whose links don't work. Customers have been totally locked out. And problems cannot be reported to postal inspectors, the links don't work and the site isn't currently being manned allegedly due to government shutdown. Customers have to just wait for several weeks to see if the packages get delivered. I just posted a priority mail box that cost almost $26.00 and was supposed to have arrived Saturday, 10/25/25 - but didn't because as with others it was misrouted and is sitting half-way across the country. So priority boxes that should arrive in 4 or 5 days are taking 8 days or more to arrive at destinations just two states away! Bottom line: Customers are being routinely ripped off and mislead and shut out by the postal service. USPS cannot fix problems they don't acknowledge!

Hard to find parking, but I was able to get in and drop my package off quickly. There was no line,…read moreso no wait. Yes! The employees were actually SMILING. I feel like I've NEVER seen a postal worker smile! On my way out I saw that the priority boxes and mailers were fully stocked and organized. Most post offices are generally out of at least one thing and/or the stall is disorganized. Nice job, Geary and Steiner!

I put a thank you note in the mail December 16th. It was postmarked December 23. It arrived to…read moreOhio January 12. Huh. And what about my Christmas card with the correct address and unit number, delivered to someone else in the building 4 weeks after it was mailed. Or the mail I get correctly addressed delivered to me but belonging to someone else. I'm not always here. Trump wants to change things so that a postmark isn't good enough BUT IT ISNT EVEN POSTMARKED WITHIN A DAY OR TWO OF MAILING. And it ARRIVES nearly a month later. How can I pay my bills and taxes with that kind of delay? How can I do a mail in vote? What is with the USPS?

Filipino ladies at the attendance were very knowledgeable and helpful. Helped me with my passport…read moreappointment very quickly and accommodated me making some mistakes or coming too early. They knew what i needed answered my questions and asked all the right ones. Good place to get passport renewal or new application but make an appointment

I find the employees at this location incredibly unhelpful. I've had some better experiences…read morelately, which made me think things were getting fixed, but then today another bad one. What do you mean you can't make a shipping label? What do you mean I have to buy a blank sticky label to write the address on only for you to make a shipping label? I did exactly what I needed to do at the self service kiosk, no thanks to anyone working here.

Superb experience. No line and the woman was so kind she explained everything thoroughly. Amazing…read moreservice.

On most of the visits to this location, the staff has provided great customer service. They deserve…read more5 stars! But the staffing is lacking due to budgetary constraints. On this day, there were two workers and the line was 6 people deep. Granted, the customer being helped was trying to send a package to another country and the length of time working with that one person contributed the backlog. Finally, it was my turn as I brought then a priority express envelope I just filled out. However, the employee tells me they don't overnight priority express anymore and only offer priority mail. I wonder why they had all those priority express envelopes on display. Anyways, I'm glad they let me switch to a priority mail envelope without going back in the line. Parking in the neighborhood can be tough as many meters have no parking indicated :(

The guys at this post office are so nice !!! Super helpful and patient with people and always kind.read more

Could the bald man that works at the West Portal Post Office be any more unfriendly? Is it just me?read more