Irvin spent 4 hours detailing our 4Runner. He did an good job, but not the 5 star reviews that he requires from his customers as he sits there watching you review his service. He is a nice guy, who is excited about his work but he missed several spots on our car. It was supposed to be a complete interior & exterior detail but he missed some key points.
-There is pollen in the window seals and he did not get that out AT ALL
-When the trunk is up the white paint exposed area was not cleaned at all. It still has a lot of dirt.
-gas cap area was cleaned but behind the joint of the gas cap is still extremely dirty.
-Next to driver seat there was still coffee on the plastic
-He did not shampoo our cloth seats which seems like a basic necessity of a detail
-still sap on the car from being parked under the trees
The other issue I have is that Irvin said the cost was $192 + gratuity. When he got here, he saw the dog hair in the car and decided to tack on an extra $85 for the dog hair - seemed high to me but felt as though I couldn't say anything about it. Then on top of that when he brings the bill he says that he requires 20% or 25% gratuity on a bill of $470 dollars not the $192 + $85 - this had me feeling conned or taken advantage of.
I am disappointed and would have expected more from the detail. I'm sorry it was just too expensive for the job done.
Edit: Irvin just called me & left a message saying he disagreed with what I have said. He said he cleaned and shampooed carpets which is correct, but I specified the seats not the carpets. He also said sap removal is extra as well. I am not completely in his words "dissing" his service, I'm just saying he missed spots and they should be noted. I also don't appreciate the phone call saying I, as the customer is wrong. To me, that is not good service when all I have been is friendly to Irvin. I'm happy with the detail for the most part, he did an excellent job of cleaning the dog hair out of the carpet but just because I don't give you 5 star review doesn't mean you need to call me to get upset. You should be calling to see where the miscommunication is. I wish you all the best Irvin in your business. read more