I have been coming to Dr Chestner optometry for many years. Sad to see him not there anymore but he couldn't have passed the practice to anyone better than Dr Soriano. She was attentive and friendly. Recommend and fitted me with new contacts that are excellent for all my needs. Same staff as before, very courteous and prompt with services. Highly recommend Dr Soriano and her staff. read more

Madison the Optometrist is really nice, but too many negative experiences with the staff and policies. Couple of concerns with this office: 1. One person in particular is very condescending, has a bad attitude, and is untrustworthy. Let's call her "Betsy". Betsy, says whatever it takes to get you to sign a document or pay some BS fees. She'll say things are mandatory just to get you to comply and then we you dig into it you find out its not true. 2. I ordered a ton of contacts and from day 1 the prescription was wrong. Granted, I waited past 60 days to let them know because life was busy and I primarily wear glasses so it wasn't a big deal to me. However, they didn't work with me and basically said that's my problem. Would have been nice if they would have at least offered a discount or done something for the inconvenience. 3. Against my better judgement, I came into the office today for a contacts fitting apt to find they have a new BS contact lenses fitting annual fee. I was going to walk out and cancel my apt but I said screw it, I'll do it and then never come back. They took me to the exam room to measure my eyes and like almost every optometrist there is always an optional advanced eye scan that usually costs anywhere from $40-$180 if you want them to use it on you. Of course they were about to use that optional machine on me without advising me of the costs. When I asked them if this is the machine that requires additional fees they said that "it is now required by the office to use the machine". As mentioned, with the history of Betsy's dishonesty I doubt that it was, but even so how are you going to standardize an optional procedure and then make a client pay for it. More could be said but that was the last straw for me. Hopefully they improve their staffing for future cliental. Betsy alone was enough for me to walk out. read more

Initial review of Dr. Soriano and her staff - A+++! She is thorough, kind, friendly and professional. She takes the time and makes the effort to explain the what, when, & why regarding your vision and eye care. Most importantly, Dr. Soriano told me truthfully what I needed to do moving forward and didn't try to sell me on glasses or eye care that I didn't need, unlike many other optometrists' office. That left a lasting impression on a small & local business that I would recommend to anyone. read more

The folks here are super nice, knowledgeable and helpful, but the lab they work with is incompetent so from my experience, not worth your time. I hate leaving bad reviews, but it took about two/three months for me to get my glasses. My appointment was seamless and went great, with everyone I spoke with being helpful and overall wonderful to work with. The trouble began after I ordered my glasses. So I ordered my glasses (covered by insurance) and paid about $90 out of pocket to get the blue light filter on the lenses. The office called me about three/four weeks later to let me know they were ready to be picked up, so I was excited! Upon trying them on for the first time, they were useless, though. The middle part of the left lense was SUPER blurry and I couldn't see through it. The person who helped me at the office apologized, said the lab got something wrong and she would send them to get them fixed for me. Okay, fine. I understand things happen. I got another call about three weeks later that they were ready to be picked up. I went back and the lenses were clear, but I didn't see the blue light filter on them. I asked about it and was told that they didn't order them with it, so I explained that I paid out of pocket for the filter. Was told they would order the filtered lenses for me and pop them in the frame, then call me again once they're ready for pick up. I had to wait another two or three weeks to pick up my glasses and then FINALLY, on the third try, they were actually as ordered. I was so frustrated and disheartened by experience here, so I definitely would not recommend or return. TLDR: my glasses were messed up twice and I didn't get what I ordered until two or three months after my appointment. read more

Well...I was a little surprised! I've been seeing the former business owner (Dr. Chesner) for 10 years. I made my annual appointment last month and I guess I missed the details that he was no longer there. But low and behold, I got there today. Surprise! The entire staff was new...friendly and efficient like before of course. Got done with the pre-exam stuff and off to the Dr.'s room. Was looking on the wall and ... Dr. Soriano? This was a name I hadn't seen before! But many good credentials, and the room looked newer than when I'd been there last year. Dr. Soriano entered a few minutes later and introduced herself. I asked about the change and she explained to me that Dr. Chesner had retired not too long after I saw him last November! She bought the practice from him, and brought it all up to date. Now they have computerized records. :) As far as qualified, the new Dr. is great. She zipped through the vision tests without missing anything and then when the air puffer test didn't work (I blink too much, LOL) she was able to do the same IOP test my opthalmologist does! (Turns out she worked with an opthalmologist before, so she's trained.) Great job, and her skill and manner completely put me at ease. The front office staff was good, too. I grabbed some cheap frames but Melanie showed me some that fit better for not much more money with my VSP insurance. Great tip! She even got me an itemized receipt for my FSA account when I asked. So, I will update my review when I get the glasses back. So far, so good. read more

Unfortunately agree with the other reviews that it has clearly changed and fees / customer service have changed. (I first came here right when the transition had/was happening about 3 years ago) Had been going here for 3 years and just found my way to another optometrist in north park. Kind of glad that the poor customer service and no account for customer loyalty had occurred when trying to book my yearly exam last month (because I found a better optometrist). I just went to a new optometrist today (because the person on the phone told me to call around) and am 1000% happier, and didn't get charged the $150 contact fitting fee I was quoted here. (Even though I had been coming here for 3 years in a row and had never had to pay $150 for a contact fitting fee). Two stars instead of one, because when I got to meet with the new doctor (in the last year or two) she was amazing. But the front desk staff / gatekeeping has to change. read more

SNEAKY AND UNETHICAL PRACTICES:I want to be very clear that the dr. Catherine was very professional and sweet during my visit and I would HIGHLY recommend her, but this review is solely based on the sales representative who sold me the glasses. I order a new pair of glasses with I believe her name is Melanie (?). She set the expectation that glasses would take about 2 weeks and if had any issues with the. we could get it addressed. After 2 days after ordering, I called the office to cancel the order because I decided to go another route. The representative refused to refund me the full amount of my purchase. She stated the their refund policy is posted in the store. However the return policy was never discussed, I was also told if I never liked them that I could bring them back, as well as when I asked where it was posted, suddenly no one knew where it was posted. I asked for a picture of the posting and never received it. I called back today to process the partial refund and the representative was not apologetic and simply stated that it was posted on the table, however there were 2 tables and she moved me to the table without the posting during our discussion and order. Please make sure to ask all questions before placing an order her because they will not be transparent with their policies and fees. read more

The doctor seems competent, but I felt like the whole visit was a sales pitch. At one point the doctor pulled out a laminated card advertising an over-the-counter pharmaceutical product and did an infomercial-like pitch for it. She conveniently had a web browser tab already pulled up on her computer with lots of scary images of the condition this was supposed to treat. She asked if she could give my info to this company to contact me. I hestitated, then she admitted you can buy similar products from many retailers online, and I thought that was the end of it. Now I am getting junk calls, texts, and emails from this brand. It's totally unacceptable for a medical professional to hand out patient information like this. After the appointment I was led out to the front desk where they made the bold assumption that I wanted to buy contact lenses and started ringing me up. Turns out I can get them much cheaper from another retailer, even out-of-network. read more

My family and I have been going here for a while, but recently they've made an expensive retinal scan that's not covered by insurance mandatory for everyone, every visit. We tried to explain that we actually get these through our medical care at Kaiser and it's not necessary to repeat and pay extra for. But the receptionist just kept repeating "that's our standard of care" so it looks like all of us will be getting optometry care someplace else. read more

This place change ownership and you can clearly see they don't have the same values, standards and ethics as the previous owner. Not only do they try to upsell and up charge for things that are covered under your insurance which is ridiculous. The customer service is non existent, the staff that works there are rude, they talk down on you and treat you like you're an idiot. Horrible experience, horrible service and definitely not worth spending my money there. read more

I've been coming here for years and always received great service. I recently tried contact lenses. The staff was so helpful and patient with me as I learned how to put the lenses in. You have to be able to put them in and take them out before they let you leave with them. It took me several trips to get it down but I am so glad they helped me through it. Recently Dr Soriano took over for Chesner and she has been great. I recommend coming here for your Optometry needs. read more

Dr. Soriano and her staff are amazing. I had a change in vision after a medical emergency and Dr. Soriano was very gracious to squeeze me in so I could be seen asap. I unfortunately didn't make it to my first appointment due to my health but I was booked for the next availability without hesitation. My appointment went very well, I felt taken care off by Dr. Soriano and all her staff. They are kind, caring and every staff member took the time to properly examen my eyes. I will be recommending them to everyone I know. Don't hesitate to make an appointment they are amazing. read more

Staff was amazing. Doc was amazing. Selection had just what I was looking for. I laughed and enjoyed my short time there! 10/10 would highly recommend. read more

Dr. Chesner retired. He was excellent: thoughtful, considerate, and with obvious expertise. I miss him. I cannot recommend the optometrist who now is in his facility. I was told I had an appointment, but when I came in for it as scheduled, the person at the desk said there was no appointment for me. Apparently they decided my insurance was not adequate. A call would have been courteous. Anyone who has been here knows the parking lot is awkward to egress during high volume traffic hours. Who needs extra practice trying to leave? Strange and sad. read more

I have been coming to this location for years. I understand the previous doctor recently sold the practice to the current doctor. This was my first experience with the new doctor. She was very welcoming and provided some great recommendations without being pushy. Overall a very enjoyable experience. read more

The staff are friendly, funny and accomodating. Helpful throughout the whole check in process. They were more than willing to answer any questions about eye insurance and direct you to the proper resources if they themselves did not have the answer. Dr. Soriano was helpful and explained what she was doing every step of the way during the exam. I also had some tests done which she explained the findings right away and suggested seeing an opthalmologist regarding my optic nerves. Overall the exam was smooth and straightforward. They aren't a lenscrafters and carry frames from wall to wall but what they lack in quantity of frames, they definitely make up for in quality and selection of designer frames. I believe a person who needs glasses should invest in frames that make them look good as well as help them see and this is definitely a place I'd reccommend to go get them. Ended up with a pair of versace frames but their Gucci frames were a close second. Will definitely be getting my eye exams here moving forward read more

Dr. Soriano and her staff are wonderful. They are the best practice I have been to, to receive eye care. She was thorough and explained everything! I would not go anywhere else. read more

I have been receiving services here since 1973 when Dr Chesner was there. Since his retirement i have continued going there seeing Dr Soriano. Dr Soriano and her staff ROCK!! The staff is friendly, helpful, informative and work with you to help make the right decisions. Dr Soriano is awesome! She is thorough, knowledgeable and takes the time to explain your options and results. I recently changed from hard contacts to soft. This was a big change for me. Before ordering a supply, she made sure the fit was good and they were comfortable. We had to adjust them once. I highly recommend Dr Soriano to anyone looking for a new optometrist or wanting to change. A+++ Bobi H. read more

I was very pleased with how everything turned out. I may not have gotten the same clip ons but I did end up with the same ray bans I liked and actually a better solution, two glasses, one for the sun only. And I was pleased that I could get that one without the expensive progressive part of the prescription. Don't really need that anyway since I would not use them for reading. 5 stars. See you again soon. read more

So happy I found Dr. Soriano's office! Went in for an eye exam. She was prompt, attentive, and kind--answered all my questions and didn't feel rushed. You can tell she cares to establish a patient relationship. Very happy with my visit and looking forward to coming for years to come! read more

Very friendly, very efficient, explained everything she was doing and her and her staff are especially pleasant. We are going to be going to her eye clinic foe the foreseeable future. If you need eye help/glasses, Dr. S is a no brainer. read more

I've been to many eye doctors in the past, but I'd have to say that Dr. Soriano is by far the best. I came in for a contact lens fitting and new eyeglasses, and she gave me the most thorough exam I ever had! Dr. Soriano is very professional, friendly, and knowledgeable. Staff was also very helpful, helped me choose my glasses, and answered every question I had. I am very pleased with my experience and would definitely recommend. read more

It's an easy to locate building at the intersection of Madison and Texas Streets in University Heights. Eyeglass lights in the window. Ample parking. I live in this area, and had checked my insurance info previously, hoping I could take a quick stroll to the office. No luck. But this year my insurance linked and I made an appointment. . Super pretty, large office. Loads of frames! They carry really pretty and inexpensive eyewear along with fashionista designer labels. I bought gorgeous frames for less than I would expect. My O.D. was Michelle Rosenblatt. She's truly great at her craft. Why? I'll tell you a story. In the 90's, my career changed. My eyes, which had actuated at nearly 100% distance, were an issue for a new job that required reading and constant movement. So, like many I had laser surgery on one eye. Now, I remember during the initial evaluation the technician fitting different lens strengths. And I chose the reading eye that I have now. But, I should have shown less confidence and taken lenses home to test which I declined. Maybe I could have received more counseling, I'm not sure. The procedure was painful. My eyes had not adjusted at the end of the trial period at which time I could have asked for an adjustment. I simply thought it was due to my night work and soon my brain would calculate the difference and rewire correctly. Never happened. Nope. Since then, I've worn glasses to due the work that my brain won't. It's weird. I saw another surgeon who said although I could change the eye, it isn't recommended. So, now I meet Ms. Rosenblatt. She takes a very keen interest in my story. I perform test after test: glasses on, glasses off. I choose one lens, she thinks I'm choosing the wrong one. Jovially, we go back and forth. Then, it dawns on her and she asks a question NO other optometrist has posed. Back to the charts. Sitting, I test. In the lobby I focus far in the distance and test. She realizes, and tells me (in a nice way) that I am responding to the eye vision test in a distinctly inaccurate way; and I never knew! Guys and girls, if you are even a little unsure following a test for new lenses, see Ms. Rosenblatt or her uber polite and educated office mate, Louis Chesner. I am thrilled with my corrected vision and beautiful frames. CC, cash, check. Insurances accepted. read more

Highly recommend that you chose Dr. Soriano as your optometrist! She and her team will take great care of you and the entire office is super friendly. read more

Today was my biennial exam and I was super happy with both the helpful, friendly staff and Dr. Soriano! She is very efficient and thorough answering questions and explaining things. Top notch! I'll be recommending her to family and friends. read more

Dr. Soriano is the best and the staff is very professional and friendly. If you need eye check up or even just a pair of designer sunglasses this is the place to go. read more

Dr Soriano and her staff are very knowledgeable and friendly. Dr Soriano took the time to answer all my questions and give recommendations on how to take care of my vision needs. read more

Dr Soriano was friendly, efficient and accurate. She listened and adjusted to my needs. I'll go back.

Dr. Soriano and her team gave me the most amazing customer service and experience! From the moment I walked in I felt so welcome with their friendly, positive attitudes and professionalism. Doc's attention to detail and kind demeanor throughout my entire visit was exceptional. I'm so glad I made the change from my old provider. read more

Dr. Soriano and her staff were very friendly and professional. Dr. Soriano was very detailed during the visit and made great recommendations to what kind of contacts that would benefit my lifestyle. She provided trial pairs that worked perfectly. 10/10, would recommend. read more

MELANIE IS AMAZING! Make sure you see her. I happened to come here on a whim because it was close to my area and the service was phenomenal. COVID SAFE! You remain outside, knock on the door & they check your temperature. Any frames you touch you put them in a tray & they sanitize them after. Definitely felt comfortable to try on several glasses. Melanie was patient, kind & unfortunately she has poor taste in baseball- she's a Giants fan- other than that recommend this place! read more

I'm very excited to pick up my new glasses tomorrow morning. They came early. I'm very happy with the customer service I received when I went into the office. Im glad that my insurance was able to cover some amazing looking eye glasses for me. The process was very easy and fast. I look forward to doing business with Madison Optics again! read more

This is the only optometrist I have ever been to in my life. I went there for over 20 years. I'll never go back. The customer serves is horrible. My lenses had a manufacturing defect and the woman blamed it on me rather than honoring the warranty. read more

This was my first visit to Madison Optics and my first time meeting Dr. Soriano. I originally picked Madison Optics based on my insurance, the location (North Park) and their parking lot. If you know anything about North Park... you know parking can be an issue. Once I picked the location, I called for an appointment and was wowed by the staff! They were super friendly and able to get me in quickly for an appointment. I went to the office today and could not have been happier with the experience. Dr. Soriano was very knowledgeable, kind and patient. The office was clean and bright. The front office staff... well, all I can say is: This is how customer service should be! Friendly, polite, helpful. I have never had such a wonderful experience picking out glasses before. Everyone was so cheerful and took their time to help me pick out the right frames. The staff treated everyone that came thru the door or who called on the phone with such friendliness and courtesy. Thank you to the doctor and staff of Madison Optics for making this such a great experience! read more

Dr. Soriano and her staff are great, friendly and very helpful. From the time I made my appointment to my eye exam and picking my frame went very smoothly and quick. I highly recommend. read more

I went to this Optometrist as a new Dr on my insurance plan after going to Dr Ho at Walmart for 15 years and buying my glasses at Eyeglass World for about the same amount of time. Dr Soriano is very knowledgeable and I enjoyed my appointment with her. However, her staff is rude and not customer service oriented nor driven. All three of my experiences with the entire staff was the same. They don't appear to like their jobs nor do they belong in customer focused roles. For instance, I ordered two pairs of glasses and was told it would be two weeks. I called a couple times and each time the conversation was tone deaf. No, "thanks for calling." Only "we'll call you when they arrive." So today is two weeks and I called as I've gone without proper eyeglasses since I ordered them. Low and behold one pair was in...no call to tell me so. I get there to pick them up and I'm immediately greeted with a loud "ma'am do you have an appointment??!!" I said no I'm here to pick up my glasses. "We'll be with you in a minute." In a short tone like she was counting the minutes before close. How about, "welcome, how can I help you?" Then I'm handed my glasses. Ummm aren't I supposed to sit down in front of a mirror to get them adjusted if needed?? I always have to have them adjusted. I ask that question and she said, "we don't usually have to do that." That's what an Optician is for. I'm picking up my other pair when they arrive but unfortunately I won't be going back. Eyeglass World does a far better job with customer service and have a much better selection in eyewear. read more

Dr. Soriano and her team takes good care of my family and I whenever we visit for an eye exam. Dr. Soriano is very knowledgeable and checks our eyes thoroughly. She ensures that we get what our eyes needs and educate us on how to keep our eyes healthy. I also like how the office follows Covid protocols which makes us feel safe. read more

If I could have given them a zero I would. I went for a visit on June 13, 2020. I was so impressed by the doctor. She was sweet, kind, and polite. However, I wish I could say the same things to the two girls. That assists me with the glasses. They used conniving tracts to pressure the customer to buy glasses. I've never spent $856.00 on eyeglasses in my entire life. I never received a breakdown of what was the actual cost. I'm still waiting for the breakdown. They told me that the second pair of glass lenses are free. The only thing I need to pay for frames. Well, I asked the girl to help me find a cheaper price. Second, frames have no price. She showed me some flex frames. She told me they would cost me $168.00. So, if that is true, does that mean I pay $ 688 for the first pair? That's a ripe off to the customer. I'm going to stick with my regular doctor. I might have gotten Nikes or Oakley less expensive than what I paid for? I am not pleased with the staff, because of lying to the customer. I will be filing a complaint with the Attorney General Office, Federal Trade Commission, and the Better Business Bureau. read more

I am happy with the service from this office. Dr Soriano was courteous and thorough. Her staff were knowledgeable and friendly. I will return next year for my yearly eye exam. read more

Great experience during my recent eye exam! Dr. Soriano and the staff are very attentive & knowledgeable. The customer service was also wonderful in the way they greeted me, made me feel comfortable, and helped choose glasses that were a good fit for me. They've also got a nice selection of frames. Very happy with my new pair read more