I had an excellent experience at Specs Optometry. They fixed my husband's sunglasses free of charge, showing incredible kindness and helpfulness. The staff are genuinely nice people who truly care about their customers. I highly recommend them! I'm also looking forward to getting my eye exam here soon. read more

Specs Optometry - Optometrists Near Me - San Diego, California

Ryan was super helpful and fixed my glasses on site with a smile. Open on a Saturday morning.

Love this cute little optical boutique. The eye doctor today was lovely and knowledgeable. Very efficient and thorough. Ryan helped me with glasses afterwards and he is a pleasure to work with and also knowledgeable and efficient. Thanks for your stellar service and pleasant experience once again! read more

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Very thorough exam. No one said I needed new lenses. Doctor and staff were very cordial. I enjoyed looking at frames with Jordan.

Specs Optometry saved me when I lost my contact lens on my work trip. They gave me a free set of lenses and really saved me. Ryan and David are heroes. Thanks again! read more

Specs Optometry - Front of the store - Optometrists Near Me - San Diego, California

This place is wonderful. The staff takes it's time with each patient, and made me feel cared for -- all of my concerns were addressed, and they were very professional. They are great! Highly recommend :-). Also, if you need help picking out the right pair of glasses, Erik Santana will be happy to help. He was patient and helpful! Thanks Specs! read more

Stopped in yesterday to adjust my Mascot glasses. Ryan was super nice and helpful, my glasses feel brand new and I appreciate it

SPECS is the best! My husband and I have been patients for years and have visited all their locations for various needs and are always treated with care and top-notch professionalism. I stopped in this morning for a frame adjustment and Ryan's attention to detail is unparalleled! He also refilled my lens cleaning solution spray bottles and took the time to show me the new frames recently added to the store. I'll say it again: SPECS is the best! read more

love this place, great customer service and selection of frames.. always walk it with a smile on my face

I had a horrible experience at Specs Optometry in South Park. Once the optician mismeasured my pupillary distance. Twice Dr. Karen Barbadillo issued the incorrect prescriptions. After four different sets of lenses, they made me pay again for lenses with that I had already paid for because the insurance would not cover cutting them again--after three errors on their part! I finally received the correct prescription from Dr. Blumenstock. After waiting three-weeks for the glasses, the optician Jordan couldn't adjust them correctly. After five more visits where he would only perform micro adjustments, Jordon said it was "my eyes" and basically would not do it again. He basically gaslit me by lying to me that my glasses were unable to be adjusted correctly. Over and over Jordan also tried to sell me a second pair of "working glasses" for using the computer rather than trying to figure out the problem with my frames/lenses. In frustration, I finally decided to drive all the way to the Specs office in Del Mar where Giovanna, the optician, was immediately able to determine that the frame's pantoscopic tilt totally out of alignment on the left side and fixed it immediately. The Del Mar-based owner, Dr. Michelle Fitzpatrick seems to have little care what goes on in the South Park office, where there has been lots of staff turnover. Except for my savior, Dr. Blumenstock, the Specs South Park office is basically incompetent, but they do have a good selection of cool frames. read more

I walk in and Bryan took care of all my eye glassed needs ‼amazing job , professional and very kind . I will definitely give him a ‼

I love coming to Specs for my annual eye exam! Dr. Fitzpatrick answers all my questions and is very lovely & patient. Specs also has some of the nicest selection of glasses in town. You can tell they take great care to find the best styles. Forever grateful to have them in the neighborhood! read more

The staff were extremely kind and professional. Dr. Karen Barbadillo did an exceptional job with the examination process as well as explain the details of each eye testing station (I ask a lot of questions). Ryan went above and beyond when it came to assistance. Ryan provided recommendations and details of eyeglass frames and was incredibly knowledgeable when it came to what your insurance covers and FSAs (flexible spending account). If you are trying to figure out where to go for anything eye related, check out Specs Optometry in South Park! read more

In the few times I have come in to this Specs location I have received nothing but excellent service. Ryan was incredibly friendly and helpful! I dropped in without an appointment to see if they would be able to fix some crooked frames on a Saturday and within 15 minutes they were good as new. read more

Super friendly staff and doctors who are patient about answering in detail any question you have. Clean space and they're appointments run on time! read more

the staff and doctors are amazing. they take their time and walk through the exam as well as my copays for the glasses. Their frame selection is top notch. I am actually looking forward to my annual exam now. read more

Specs makes going to the optometrist and all things eyeglasses such a positive experience. It is so refreshing when you step in to see an incredible selection of carefully curated frames and a team that genuinely cares about you. Both times I have come to Specs, the entire staff greets you and ensures that you are well taken care of. I needed help refitting my eyeglasses, and Jordan did an incredible job in obtaining nothing short of a perfect fit which is something that is beyond appreciated. This place is so amazing and truly a gem. read more

There are quite a bit of reviews on here already so I doubt if I have anything new to add here but I came in on Saturday for an appointment that I made on line. Everyone here is really nice and helpful. I live a quarter of a mile from this shop and I ended up here because I did a running jump to land on the couch to watch some sports ball and when I did I heard a *snap* followed by a *crunch*. I literally snapped my 14 year old prescription glasses in half with my butt. Then the only pair I have left are my prescription UV ray ones that are also 14 years old. I got in here the same week of this tragic story. I like Dr. Fitzpatrick, she is quite professional and good at what she does. I signed up for the "eyeball pictures" because I read that sometimes you can see if you have heart disease or diabetes by looking into the eyeball. Pretty cool technology and they have a pretty modern frame shop there where you can pick out frames. I asked for help and the staff member who helped me was really cool! We picked out glasses in less than an hour. I can't wait to get them. Since I paid out of pocket, I am hoping I can get them soon! I wanna be styling at work like the Granny on Tweety and Slyvester. :D read more

Specs Optometry - New glasses - Optometrists Near Me - San Diego, California

Staff is extremely helpful. Beautiful frames. Great spot and location in South Park Easy parking on streets. Highly recommend. read more

I got my peepers checked for new glasses. Dr. Karen, the Optometrist made it easy. I immediately found the frames I wanted. After that it was a train wreck. The sad part is it just takes one person(s) to made a bad impression... Good luck Doc... read more

Nice staff, nice selection. Over three weeks for a prescription using regular in-stock frames is the norm for people using insurance. (For non-insurance patients, the turnaround is apparently only a week, because Specs can process these in their own lab.) read more

Do take notice to the one star reviews. There is a definite trend of a particular staff member mentioned in multiple reviews. I've experienced the same terrible service from this person and it is so unfortunate because Dr. Fitzpatrick exudes patient care as it should be and her staff does the exact opposite. "Customer service" at South Park location is why I won't be returning. read more

At first i was very apprehensive to visit Specs even with the great reviews. After visiting a few places around San Diego, I felt like these boutique style optometry shops were just out to get your money and thats it I had some frustrating experiences with another well known place. From issues of my lenses, dr appointments, and adjustments - i was over them all! BUT my first few minutes at Specs, the staff didnt judge or have any sort of prejudice towards me. They openly listened to my worries and addressed each one of them. When it was time to do my exam, i voiced my concerns again with the optometrist and was very surprised with how understanding she was. After that we did the exam and she educated me along the whole process while assuring me i would not have the same experience. The anxiety you can get when its time to do the determine your prescription by looking through the machine and pick between "one or two", was gone. She took the time to assure me what i was seeing was accurate and didnt get frustrated or try to rush me through picking the right one. When it was time to do the eye tests, she explained why and how each test works. I walked out of her office excited and relieved that i would be getting a new pair of glasses. She walked me to the front and made sure both of the front desk staff knew my concerns. Both of them took the time to help me maximize my vision benefits and DID NOT try to upsell me to get into my wallet. I originally intended on getting one pair of lenses put into an old set of frames. Instead i got lenses ordered for both pair of frames i owned, had which saved me a ton of money. On top of that i usually wear prescription sunglasses maybe 80% of the day, even indoors due to light sensitivity. Ive had a set of Raybans for almost 10 years where i just switch the lenses. But a few other boutique shops refused to install new lenses even when i offered to sign a waiver. The staff here was so helpful that they were able to get me a brand new set of the same pair with a nice coating on each lens as well! Still cheaper than if i went anywhere else! Communication was great and they made sure my glasses fit just right before taking them home! This is a long all over the place review but the short version is that the staff is extremely friendly with lots of patience. The optometrist was thorough and addressed all of my worries/concerns. The front staff saved me lots of money by helping me navigate all options even after they closed. I will be coming here and only here from now on! read more

great place when you go in person but customer service is trash every time I've called I've been told to talk to my insurance about their pricing, switching to bankers hill way better read more

Thank you Ryan!! He fixed my boyfriends glasses on the spot, and he cleaned them! Appreciate it!

One of my nose pads was hanging on by a thread and I really needed to get it fixed. I e-mailed Specs and the Manager Jon responded back immediately asking what the problem was, and how he could help. After getting him all the info/ pictures, Jon offered to come into the office the next day to replace my nose pad. This location has been closed since COVID-19, and wont be opening back up until May 1st. I cannot tell you how important Jon made me feel, and he ended up replacing both the nose pads!!! Good vibes to Specs Optometry and to Jon!!! You are a hero in my eyes read more

Specs Optometry - My broken nose pad. - Optometrists Near Me - San Diego, California

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I highly recommend Specs Optometry, staff is very amicable and Costumer Service oriented.

BEWARE!!! BEWARE!!! BEWARE!!! The front staff, particularly Eric, violates HIPAA and will call your spouse or anyone else on your insurance and confirm you presence at an appointment. Additionally the following were noted as concerns: 1: Attempted to overcharge me for lenses and frames. It took over six phone calls and multiple threats to rectify the situation. Gross incompetence from multiple front staff. 2: Will not acknowledge you when you walk in. You may need to play peek-a-boo to get there attention. 3: Have a VM service, but will not return your calls. 4: Will not pick up the phone, so good luck with VM! read more

Specs/Dr. Fitzpatrick reached out to me after my initial review and offered to replace lenses in any frame of my choosing. They confirmed that the lenses I had received previously were polarized at the wrong angle, causing the problems I mentioned. Erik worked with me on the new lenses and I appreciated that they were willing to replace them in a different frame from the ones they had originally worked with (as I already had new lenses in that frame). Initially, the replacement lenses were ordered with backside anti-glare that I felt made them cloudy and after notifying Erik that I found them unusable, he again replaced the lenses, this time without backside anti-glare. While I am finally satisfied, I received inconsistent customer service during this experience including 1) a rude worker, not Erik, at this location at my first visit in a few years, who balked at my request to notify Erik that I had arrived at my appointment even when Erik was occupied with a phone call more than 5 mins into my appointment time and had no idea I had arrived! and 2) difficulty scheduling a time to drop off my glasses for the second round of replacement lenses (Eric, nicely, suggested I had not shown up for an appointment with him, when in fact he never emailed me back accepting a time). Specs has established itself as a popular optical shop in convenient locations but does not meet the standards I have for a luxury or premium optical shop, nor do they carry the best/most exclusive brands, like my favorite, Lindberg. They outsource their lens cutting to a lab, and previously failed to quality-check the product they received. While they are working with a new lab, the inconsistent customer service, lack of ultra-premium brands and in-house lens cutting prevents me from recommending them more strongly, but I was pleasantly surprised by their willingness to rectify an issue from multiple years ago. read more

I've come in a grip of times for minor adjustments to various pairs of glasses and the service has always been solid, prompt, and friendly. I love that they're in the neighborhood too. They put lenses in one older pair of frames and did great. read more

I just had my first appoitnment there and it was a great experience! The Specs staff is so nice, friendly, helpful, and informative!! The best out of any optometry I've gone to! In addition, their selection of frames was to die for! So many options!! I'm really looking forward to my next frames! And the next and next! I've been recommending Specs to all my friends because I just gotta share my love for this place! Great job, Specs team!! read more

Dr. Fitzpatrick is amazing! I just left from my second dry eye treatment (I believe it is called Optilight) and I love the process because of her great bedside manner and constant reassurance! She is very personable and makes everything easy to understand for someone like me know knows little about eye care. I would highly recommend this business! read more

I don't normally take the time to do reviews but here we go. I'm new to San Diego, CA and I was definitely putting off my yearly eye exam and new glasses for work after visiting very poor quality places like stanton optical and eye glass world witch were both recommended to me by a friend. If your looking for cheap and fast those are the places for you. They do not seem to care about you personally it's about the sale. I was at the coffee shop next door and decided to slip in WOW the brands unique selection and high end finds. The store was set up in a boutique like manner. Everyone was very knowledgeable and fantastic. Set up my appointment and ended up working with Eric after my exam with the doctor billario I think is her name fantastic, fantastic team. Eric was super friendly and knew what he was doing he had lots of information on the higher end brands and had great insight on different coatings and style for my prescription and my everyday use for them. he was beyond patient and seemed to enjoy my questions and conversation. I purchased two pairs and can't wait to go back for some sunglasses. Thanks again to the specs team such an epic find. I will be referring. read more

This office and location was super awesome and kind. My fiancé and I just moved to San Diego so it's a little intimidating and a bit of a hassle to find new doctors and services. My doctor was super kind and sweet. My last optometrist in Orange County didn't really give me answers for certain things so I wanted to know if I could get answers this time. My doctor this time did and she was really kind when answering me. Probably frivolous questions but she was super sweet and explained everything to me. Front desk was super awesome too. It was a total breeze making the appointment and even more of a pleasure coming into the office. I couldn't have asked for a more enjoyable experience with the staff. This office accepts most insurances I found and even equipped with new technology like the camera to check eyes instead of dilation. Their frames selection is super trendy and cute too. Totally my style of frames and moderately priced which I appreciated as well. read more

There are businesses that effortlessly astound customers with their attention to detail and superior customer service. Specs is not one of those businesses. Not only will they make every attempt to evade responsibility to correct the sale of defective merchandise, but they'll take it to another level of petty by revoking the previous discount they offered to make up for their error then attempt to charge you more than the list price of not only the manufacture's site but their own as well. Pay attention to the negative reviews here. They do not handle issues well and do not conduct their business ethically. Do yourself a favor and go to the manufacturer for purchase of expensive frames. read more

I am a raving fan of the quality of care and service from the doctors and staff at Specs Optometry in South Park. To start he location is ideal. I originally chose this care provider because it is located on a corner in South Park that allows me to knock out 4 errands at once, including my annual eye checkup. The doctors clearly communicate what they are doing and why prior to initiating a test or asking you to perform a task. They are respectful of your time and delivery efficient, quality care. As an example of quality care, on my first visit they identified that I had been diagnosed with a prescription 2xs as strong as I actually needed. They also adjust their recommendations based on your insurance coverage and budget. My insurance coverage through my company shifted during my time with Specs Optometry, and the staff there worked with me to understand the changes to my annual care schedule and benefit coverage. Ryan took what was a very stressful situation for me this year, and injected clarity. He communicated clearly and often through the next month of checkup appointments and contact pickups to make sure that I didn't have any uncertainty and was able to navigate the changes with ease. Love Specs Optometry read more

Not impressed. They advertise as a family owned with a passion for eye care, but no where do the mention any passion for customer care nor do they take any pride in customer retention. I came in for an eye exam after 10 years. I never needed glasses, but I realized there can be other problems with your eyes, so it made sense. Long story short, they said I had a slight astigmatism and a slight correction needed in my left eye only. T I read later that most people don't need corrective lenses for the level I have. In fact during the testing I repeated multiple times, everything looked clear, and somehow I still ended up with a low level script. We could not complete the exam because the camera was broken and I would have to go to another location for the imaging. Upon completion of the visits I was told that I needed lenses and to get full benefit form my insurance I needed to order them that day. Fast forward , Tuesday after the visit , I went to South Park location for eye imaging and I was charged $50 for the 5 min visit. This was let of the exam from the previous week that I paid for and they could not complete because the camera was broken. After looking at all the charges, they charged the insurance on the maximum for everything including the lenses and frames. I went and had my eyes checks at another optometrist later in the week and I was told I had no need for lens correction, that my eyes were prefect and actually better than perfect in one eye. Beware, they will try to charge you and over charge you for everything, even if you have insuranc and they don't tell you that there's a charge until after the exam and surprise , you owe us ....$ . Very poor customer service , and very pushy to upswell you on glasses, even if you don't need them hi read more

Ryan was super responsive and helpful. I called as a new customer visiting the area for a last minute contact lens order. Ryan had everything ready for me as soon as I arrived, including a free trial pair of lenses while I wait for my contacts to ship. He even cleaned and adjusted my glasses for me and put a lot of care into making sure my glasses would fit properly. They had been bothering me for the longest but they finally fit my face correctly! Would recommend to anyone :) read more

I've been coming here since the pandemic started and I am very happy with the overall care and service I get every time I come back. The team at Specs are caring, knowledgeable, and attentive. Dr. Barbadillo is a knowledgeable optometrist. She is patient (because I have her flip the lens a couple of times before making my decision ) and makes suggestions that'll help me maintain healthy eyes (PS. I'm terrible, I'm the, "wear the contacts for as long as I can" which I know, is terrible) in which she then offered me a sample of eye drops since my eyes become so dry. The front of the office staff (Ryan and Freddy) are friendly and welcoming. Ryan was helpful and knowledgeable when selecting my eyeglass frames, giving me different suggestions on the types of glasses that would be beneficial for me (also toddler proof). He let me go through a little more than a dozen until finding the right frames! Overall, my experience with Specs is always great and I would highly recommend them to anyone read more

Very personable and excellent new patient process where you can confirm insurance and pick out prospective glasses online before appointment to save time. I was here 15 years ago when I lived down street and Dr Fitzpatrick rocks!!! New staff are terrific and optometrist is very knowledgeable and helpful. read more