The African American manager at the Natick collection is extremely rude and condescending to…read moreAsians. Treating customers like criminals who want to make a return within 5 days of taking a product home with a receipt. If you can't deliver customer satisfaction you might as well close your store down because your competitors will gladly take the business and do it with grace. Shameful!

I have been looking for a store to do fittings since Lady Grace closed. My daughter is getting…read moremarried in May and the boutique where I bought my gown suggested Soma to me because I needed a strapless bra and they said they would fit me etc. I traveled quite a bit to get to the Natick Mall store and once there I was beyond disappointed. When I asked about fittings i was brought out back by a very young girl who clearly did not know how to measure or do a fitting. If I had not asked to wait while I took off my sweater/coat she would've measured me with it on. The measuring tape was held very loosely and I am guessing was about 2 inches at least too loose. The first bra she brought me was hanging off. I suggested a smaller band but instead she said a smaller cup. So that barely fit me. At this point I just gave up because she clearly did not know what she was doing. My younger daughter was with me as well and had the same experience. I would never suggest this store to anyone. Considering the prices they charge I would think the service would be much better. I should also mention I tried twice to make appointments for sittings online and never heard back so we tried walking in today. I would've been even more upset had we made an appointment and had this experience. Bottom line if you are looking for a true fitting and good service this is NOT the place! If I could give zero stars I would.

I am taking the time to write this for what was CLEARLY a one star experience, however, I want to…read morediscuss the second star first. Some months ago I was looking for a particular cosmetic item. I wandered into Neiman Marcus and was greeted by staff at the front of the store. They didn't have what I wanted but they were charming and friendly all the same, and although I didn't really go into Neiman enough to review then, I want to give credit where it is due. This weekend, however, I was on a mission. And that mission was shoes. (Granted, it's often my mission, I even have a blog about shoes.) I was not my finest. It is THE MALL. So I shunned my Feragamos for some comfy Rockports (if you want to wear those stilettos you love so much in old age, you don't want to wear them ALL THE TIME. Your feet with thank me) and did a little couture-a-thon. I love the Natick Collection, on whole, because you can visit all of these high end shops and departments stores without looking and acting like a snob and still receive genuine, warm customer service. Except, apparently, at Neiman Marcus. The "gentleman" in the shoe department did not acknowledge my presence, despite the fact that I was lingering and checking out shoes for a while. I didn't expect attention right away, as he was catering to another woman when I walked over, but when another woman appeared some time after me, in a perfectly pressed shirt and Tory Burch flats he IMMEDIATELY flitted over to her and asked if she needed any help, abandoning the first woman. Um. HELLO. I'm right here. It was a very "Pretty Woman" moment. I looked over to him and the look he shot back at me felt like disdain. This, of course, was hysterical. I really hope this guy makes commission, because I spend more on shoes than some people spend on cars and houses. I headed over to men's where my shopping companion was having a much friendlier experience and told him the story. For shame, Neiman Marcus, for shame. Additionally, the selection was very sparse. Only a few pair from any given designer, and, in many cases, not the most recent offerings from that designer. Did I mention my obsession with shoes yet? Anyway, I won't be back. Ever. PS Dear Shoe Guy: You sell shoes. Get off your high horse. Also, you are WAY too old for that hair. (In other news, I CLEANED UP at Nordstrom.)

Neiman Marcus at the Natick Mall is a exceptional location. We do not have a Neiman Marcus outside…read moreof the Natick Mall and Boston for the entire state of Massachusetts. For this reason, it is a long drive to get to Natick and shop there. It was well worth it, we were warmly greeted by a very attentive Victoria in the fragrances section. We went in knowing exactly what we wanted although she insisted that we keep a open mind and try the scent of other *creed* scents. We tried them, and were pleasantly surprised as to the variety. Victoria was excellent, engaging, and courteous. Customer service is difficult, Neiman Marcus clearly has the training down as i did observe all other representatives performing the same routine with lots of attention and quality. Previous reviews and lower star reviews have a common theme, and it is that the person feels as if net-worth dictates treatment. That the representative or the staff must cater to your arrogance level. "I have this, i spend this, therefore you should treat me better than anyone else" It's absurd and toxic to the community.

" Alo looking good ". Since "Alo " is across the street…read morefrom the high rise I live in . I seen it being built . I thought it was finally time to check it out . Nice staff , it's a well organized store , and super clean . The lighting makes it even better . A big selection I was surprised about this . They have a big parking lot so parking is not an issue . If you like the brand it's worth the value . I have a few items from here , made with good material that bears its value , when being washed .

Came here today to do a quick exchange & pick up my online order !…read moreI saw on the app that Chestnut Hill Alo had a smaller size for a top I purchased two days ago during the Early Access 30% Black Friday sale so I had to hop over to try it on. Again, totally didn't think they had a smaller size for the bottom available, BUT they did! Thank goodness because a smaller size for both top and bottom was very much so needed & fit me much better than the sizes I originally bought. Staff is always really kind & helpful here, from what I've experienced. Definitely a more quiet store... honestly that's what I love about this location. Lots of inventory + sizes, & never have to really wait (in line, sizes from the back, etc). Four staff members in total helped me out today; one who helped me get the sizes I needed, one w/ getting changing room, another with doing a quick exchange at the counter as well as grab me my pick up order, & lastly, someone greeted me on the way in + out! Parking: it's lovely here! I believe the only Alo location in MA that has free parking available. All the other locations are kind of a headache to get to, so I always enjoy going here to shop.

I love how the store is pet friendly so I always bring my dog in to this department store!…read more Dianne in the beauty department was very helpful and stepped in right at the perfect moment when I needed help to purchase something.

This review is specifically about the bra fitting service. I highly recommend that anyone who wears…read morea bra go here and get fitted. Did you know that 80% of the people who wear bras wear the wrong size? The woman who helped me and sized me and found me the perfect size and style, Diana, is AMAZING! I had no idea how off my size was and she fitted me with the proper size. When I tell you I felt like a new woman, I am not exaggerating. My tops looked instantly better, I got almost an inch of lift, and my posture was much better. It was a total game changer, and now I will be going every year to get sized and to purchase bras there. The prices for the bras are a bit $, but they are worth it. I will no longer buy cheap, ill-fitting bras after this experience. Diana was saying it is a good idea to get fit each year because your size can change over the years. She mentioned a year is a good rule of thumb because bras will start to wear as you wear them and wash them. She gave me proper instructions for washing and care. I fully believe this is an investment you should budget if you are able. I never knew that having a properly-sized bra could make a world of difference. Thank you, Diana, for your help and for being amazing!

Very rude associates that work at this location. I walked in earlier today and was the only…read morecustomer in the store. None of the three associates that were in the store greeted me or asked if I needed any help. I had planned to make a purchase too but with the lack of assistance, I decided against it. However, I observed an older white woman walk in and then one of the older associates proceeded to say excuse me to me and then greet the lady and ask if she needed help. It was almost as if I didn't exist. My question is why work in customer service if you dislike interacting with different types of people? That makes no sense to me. I've reported this issue to customer service and hope they train their employees to be more culturally responsive and accepting.

I was in the store today looking for a last minute bathing suit for my trip and a wonderful…read moreemployee named Yvonne helped me find my dream bathing suit. She was such a pleasure and I will return again and tell all my friends.

Time for an update because on my recent visit I bought a pair of copper metallic "cowboy" boots…read more The style is called the Annie and I love them! Sean was a very helpful and attentive salesman. He let me know this particular style ran big and surmised that the boots that would fit me would be a half size smaller than usual. He was right. They didn't have the copper color in stock but once I ascertained my correct size and fit, Sean ordered them for me. They arrived at my door in just a few short days. I have been wearing them around the house for the past two days but honestly, they are extremely comfortable. It seems no break-in period needed as is the case with some boots in general and some western boots in particular. Tecovas will shine/polish the boots for free any time you're in the store. They also will etch them for free with my initials or another of their designs if I so desire. The journey is not in on this option yet. They also offer to stretch them for you if they need it. Fortunately mine do not. I am thrilled with my new boots. How many pairs of western style boots are too much? I don't know the answer to that yet. ;-) Thank you Sean and Tecovas.

I just came here because they had an event with Jenn Lueke promoting her new cookbook. The staff…read morewere very friendly and attentive asking if we needed any help. They had a great array of boots to try on. They had more of a men collection and I do wish they had more for women's but still good pieces. The price was fair for the quality of the cowboy boots. The staff was very helpful in how the boots should fit and feel. Overall, I had a great experience.

Talbots is my favorite store, and as another Yelper said, each location can really be "make or…read morebreak" by the employees (I'm talking to you, Wellesley Talbots!). However, the Natick store is great: not huge, but clean and organized, friendly ladies who are happy to check stock for you and they did a great job with my order that I did online and selected for curbside pick-up. I suppose I could have called from my car, but I also wanted to see what was in store that I may have missed online (and I do feel badly having someone run out to bring me something).

I had a horrible experience a few years ago. I was trying on some clothes and the lady working…read morethere YELLED AT ME. I was cryibg for the whole day.

I love these shoes. Matthew the manager was very helpful and I recommend this store to everyone…read morewho wants quality footwear.

Great new manager matthew. He is wonderful and he promotes a great shoe company. Great shoes for…read morediabetic patients. See him for a comfortable shoe fitting and great customer service. He is the best.