Rudness of employees. Would following you around while you shop and check your ID to make sure that the nordstrom reward was yours. Ps . Never have to encountered such problems like this. Very rude and unprofessional. read more

I had the absolute worst experience at Nordstrom Rack and feel completely disrespected as a customer. The store was disorganized, the staff were rude and treated me like I didn't belong there. I was followed around like a criminal for no reason at all, which made me feel uncomfortable and humiliated. I've never felt so judged and unwelcome in a store. It's upsetting that a company with such a big name allows this kind of treatment to happen. I will never spend another dollar here -- and I hope they learn to treat paying customers with basic respect instead of suspicion. If you guys want the name I can provide read more

Great selection, especially for men. I seldom enter a store and find any more than a couple of items that I like. I generally leave this store with more items than I can carry. read more

This store never has anything nice anymore. It's gone way downhill in the past 5 years. Marshalls & TJ Maxx are better.

Such a fun store to shop in. You never know what you will find. Love the clearance racks. Some of the styles are a little too wild for me but due to the variety, there is something for everyone so I always end up buying something. The lines can be long but they usually move fast and the cashiers are really pleasant and efficient when I am there. And I enjoy looking at the items lined along the checkout area while I am in the line. read more

I went there yesterday to pick some stuff and i notice the employees which they are more than costumers keep looking and laughing at me i have a cold for about 4 days and they where like laughing at me because my eyes where red with lack of sleep and i guess they text each other to make fun or what ever since i went there and found employees smoking weed on brake room smelling the whole place when they suppose to be working least to say i was mad and embarazed a few times with my wife and they keep changing prices on the rack you go to cashier to pay prices dont match read more

I went in to buy a pair of sunglasses yesterday. I wasn't expecting much, but was pleasantly surprised with their inventory and the excellent customer service I received. I tried on a few and found a perfect pair. The line was long, but the 2 ladies behind the counter were efficient. After she rang up my glasses, she whipped out a case and said, "We normally don't have any cases, but I do have this one left. It's not the same brand that you're buying, but it's yours if you want it." For a moment I was dumbstruck....a store clerk giving me something for free? Then I snapped out of it & blurted, "Seriously? Wow. I was not expecting this, but yes I'll take it. Thank you so much." Wow..... My receipt says Sarah was my register person. She really made my day yesterday. So five stars to Sarah! read more

Nordstrom Rack - Department Stores Near Me - Burlington, Massachusetts

I've never been able to actually purchase anything at this Nordstrom Rack before because the line to checkout is always ridiculous. Sure, I have definitely waited in line to purchase things before but never actually gone through with it because even when there's only one or two people in front of me it seems to take forever. What prompted me to finally write this review is the fact that I stood in line for 12 minutes today with one person in front of me and three people standing around at the cash registers. Twelve minutes and not one acknowledgement of the customers waiting. It doesn't matter how great your deals are (spoiler alert...not that great) if I can't actually purchase anything. Also, last time I went here they were selling Glam Glow spray at a higher price point than Sephora (both stores at regualr selling price). read more

I've been coming here since my oldest was 6 months old... Holly always left me satisfied and knew that I liked to be quick. I guess there's new ownership they are so slow I sat having my polish removed after I called to make an appointment for an hour...... finally I said if it's takes them an hour to remove gel how long is it going to be to paint my nails. I got up and left and sure to tell them they were nothing like holly! Will never go again read more

I used to love shopping at this store, they USED to have great customer service and nice products, but the new cashiers they have hired have a MAJOR attitude problem. Today is the third time I have experienced this -- their new Indian cashiers are actually RACIST against the Chinese American customers. Today I returned some glasses that were chipped and told them that the previous cashier had also charged me twice for an item, and in response got a super nasty attitude from the cashier Sunita T. with no apology. Then I bought a bunch of stuff and was handed the receipt with an equally nasty attitude and not even a thank you. I'm going to have to stop shopping here and take my money elsewhere, because the bad attitude at checkout ruins the whole shopping experience. read more

I never thought I'd find a parking lot that made getting into and out of the Burlington Mall look easy. This is definitely a better place to go on a weekday rather than the weekend. But as a whole, the mall this store is in is worth it, and Nordstrom Rack is part of the reason. When I first walked in, I was thinking "Huh, upscale Marshalls." Well, that's right in the sense of how it's organized. But actually it's better organized - and you'd expect that here. The deals on Nordstrom-quality goods ranged from good to really good. In the men's section, I particularly liked how well things were spread out by size. The cashiers are extremely friendly and professional as well - again, exactly as you would expect. read more

Hey Nordstrom Rack management, I've read some of your responses regarding long lines and slow checkout. Guess what.. the future is now and still no improvement. I can never step foot in this store again. Doesn't matter what the savings are, it's not worth it. Few things I've noticed while waiting in line, the cashiers themselves are slow. They just move slowly. The registers seem to be slow as the cashier will press a few buttons and just stare at it. Also I've seen customers walk in from outside and wait at the checkout area and a cashier will leave the register to take care of them. I was in there a few nights ago and the line was all the way down to men's suits. Lines at Disney move faster. read more

Total bummer. I couldn't of found something in here to buy if my life depended on it. The website has lots of great items and sales though they require $100 minimum for free shipping. I recognize we are in a pandemic, though there's truly no selection here. read more

This place is great. I recently lost 40 lbs. with diet and exercise. That is the good news. (Yay, me.) The bad news is that I had to get all new clothing. Well, it is more of an expensive thing than a bad thing. I am so glad that I found The Rack. It has real high end goods at really decent prices. For example, last night I bought a Hugo Boss suit for a wedding next month. The suit is a current style from the store. List price = $800. Rack price $359. (Take that, Men's Warehouse.) It fits wonderfully and looks great. With a Nordstrom's charge card, the on-site tailoring is FREE! In the past couple of months, I have purchased two dress slacks, some wonderful 7 jeans, and a bunch more. I feel good in my clothes and feel good about what I have achieved. Thank you Rack! read more

A pair of $250 Michael Kors heels for $80? I think so. I've been here twice this week and the markdowns just keep getting better and better. read more

Nordstrom Rack - MK - Department Stores Near Me - Burlington, Massachusetts

I came into this store on 4/15/17 looking to pick up a couple pairs of dress pants. The floor layout was pretty intuitive and I was able to find and try on what I needed rather efficiently. When I went to complete my purchase, the male cashier tried to sell me a Nordstrom Credit Card. I normally wouldn't bother listening to a spur-of-the-moment sales pitch like this, but many of the alleged perks appealed to me. Specifically, he mentioned I would get a $100 credit for Nordstrom same-day tailoring services that I could use towards clothing I purchased "anywhere". He also said I would receive a $20 credit towards any item at a Nordstrom store that I could use whenever I wanted. Yeah, he lied. A lot. I figured out the real benefits of being a Nordstrom cardholder a couple days later. http://shop.nordstrom.com/c/rewards-cardholder-benefits?origin=leftnav So now I have a store credit card that I was manipulated into opening and a sour taste in my mouth. It's too bad because I really liked the store before that closing experience. read more

Used to be a great store, the place is an unorganized box of chaos. Hire a staff that can ring up customers I mean it is a retail store. Corporate needs to step in and return it to it's glory days. read more

Nordstrom Rack - Department Stores Near Me - Burlington, Massachusetts

The staff here is so friendly! Every time i need a different size, or can't find what I am looking for, the staff is always 150% helpful! Sometimes they look things up online and tell me where to go to get it. The variety is great here, and a deal is a deal! I've gotten the cutest pumps from here, as well as work outfits. Such a great location! read more

I have a new best friend, and her name is Nordstrom Rack. I first found the Rack in Danvers, and I went nuts in there, basically acquiring an entirely new wardrobe. It was worth it. And I needed it. And my closet just looks so much better now. I was thrilled when I heard about this new location opening in Burlington, and I got to go to a pre-opening party (seriously: if you ever get invited to a tweetup, GO!) to check out the wares. And check them out I did, at the cash register. I got so much rad stuff, and I didn't drop all that much money. The thing is, they carry amazing brands and awesome pieces, but for a fraction of the price you'd pay at regular Nordstrom. It's kind of like an upscale version of TJ Maxx, except you don't have to sift through a bunch of crap nobody wants. On this particular visit, I got a beautiful shirt (gorgeous lace detail!) that retailed for $160 - their price? $39. They also carry fancy shoes, premium denim, and basically everything else you could possibly want to dress yourself in. They don't have housewares, but they do carry sheets/towels/etc at the Danvers location. If you've never been to a Nordstrom Rack, you should do something about that right now. read more

Slowwwwwww checkout. My toddler had practically disassembled every display rack by the time we finally left the store, and I don't feel bad. If they'd gotten us out quickly, she wouldn't have been so bored. 20 min checkout. read more

People in this country are always whinning. For everything and nothing. Looking for the glass half empty instead of half full. I get it : this is the country where the customer is king. But please stop being a pain in the ass one. Thanks God I went to this store before reading some of the others yelpers review and I am glad I did. Because I would have missed all the great deals I made there : Chantelle lingerie for 20 bucks (usually cost between 80 and 100 in the very few place where they sell French Lingerie). BCBG dress for 40 buck (intead of 130) La Victoire tan leather boho bag for 130 (intead of 280). Nike running jacket for 50 bucks (instead of 120). Emma FOx burgundy leather wallet for 24 bucks (instead of 200). And my favorite : Via Spiga over the knees cavalier black boots in clearance size 8 for 70 (instead of 300). I am a fitting size 6-8 / shoes 8 and always managed to find some great deals when I come. The bag, lingerie and shoes sections are my favorites. Also this is heaven for all my D,DD,DDD and other bigger cups out there struggling to find classy and luxurious bras in affordable prices. This location carry a large amount of Chantelle, Freya and other european brands. So people, you should not discourage others yelpers to go because you happened to not find anything you liked the day you went. This is called selfishness. read more

As a level four customer, which means I spend a lot of time and money shopping at Nordstrom stores, I feel well qualified to review the men's section and staff of the Burlington Nordstrom Rack. Compared to other Nordstrom Racks, this store has more upscale merchandise and the items are more organized (sizes are not as mixed up) than the average Rack. My problem with the store is the changing culture within the Rack stores in general and this store in particular from what has traditionally been the service oriented Nordstrom brand. On my most recent visit to this store, I lost track of time and was late for an appointment. I had a full shopping cart of merchandise and told the register person that I was leaving my cart and I would be back right back...less than one hour. The register person, who was obviously new and nervous, said he couldn't help me. I asked him to please contact his manager, explain the situation, and to tell the manager that I was a level four customer. With that I left for my appointment. Upon my return, my basket was not where I left it. I asked the same register person if the manager had taken possession of my shopping cart. He said he had no idea what happened to it and indicated that he had notified the staff of my situation over his wireless. I asked for the manager but she was unavailable. The assistant manager was very helpful in trying to solve my problem by trying to find my items which had been removed from my cart. Based on the short amount of time that I was gone, It is reasonable to assume that an extra effort was placed on removing my shopping cart from the floor and putting the inventory back in stock. I was fortunate enough to find the Easter clothes that I had picked out for my grandchildren and I was happy not to purchase the items that I had selected for myself. Again the assistant manager did an excellent job in trying to mitigate my problem. I did decide to wait to speak to the manager mostly out of curiosity to find out how this could happen. Natasha, the store manager, came to speak with me. She explained that she has a zero tolerance policy for holding merchandise. I asked "What if someone went out to their car to get their wallet, would you put their merchandise back...surely there must be some flexibility?" Natasha stated that they do not allow merchandise to be held in anyway. I replied "and this is how you treat a level four customer?" (Meaning and how badly would you treat a level one customer.) Natasha firmly stated that "they treat level one through four customers exactly the same way...they don't bend the rules for anyone." Natasha totally misses that her job as the manager should be to help accommodate ALL her customers when the store's rules or policies don't make sense! She is so proud that she equally helps no one??? Additionally, it's clear that this particular Nordstrom Rack has a training problem with it's register staff. They are far less knowledgeable and proficient than other Rack stores. Also, the management does not properly adjust the register manning when needed. This is evident by frequent long lines. In conclusion...Traditionally a great store but register staff needs more training and supervision and Manager Natasha needs an attitude adjustment or a new job! read more

Very unprofessional manager and assistant manager. I will never shop at this location again due to the lack of professionalism and politeness of the management. The manager was very condenscending and rude. My husband and I could not believe the way she spoke to us. I will be emailing corporate as well, they will loose business with poor management. read more

Nice rack. Definitely more tolerable than most TJ Maxx's or Marshalls, fellas... Great selection of sneakers, watches, and they have extra long ties, which I need since I'm tall. 4 stars! read more

Maybe I just hit it on a bad day and they were trying to clear out end-of-season stock, but I was not really that impressed with Nordstrom Rack. The prices still seemed unnecessarily high on certain items, but others were bizarrely low. However the staff was friendly and helpful, and the layout was very flat, so it was easy to find whatever section you're looking for. I should go back a few more times and see if I have better luck! read more

I went into the store a week ago and i found a pair of sunglasses for $40 bucks the gentleman said the price is wrong, cut the tag off and said it was $99 read more

The best strategy is going into this store with nothing specific in mind. Great for high end gifts at lower cost including handbags, makeup, toiletries, and holiday decor. Clothes range from casual to dressy to work appropriate. Quite a large men and women's clothing section with a lot to choose from :) Scored a great pair of Cole Haan wedges here for $99.97, which is about 2/3 of retail price. Will be back here soon! read more

Crazy parking lot,decent selection(i found a shirt) and it's close to Trader Joe's. read more

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Nordstrom Rack in general - Wooooo! Nordstrom Rack in Burlington - Wehhhh.. Teensy Weensy bath and beauty section, nonexistent (literally) home section (not that the one in Danvers is anything to write home about, but at least there IS one). Just didn't see as much selection here. Being no stranger to N.R. I know that every time you go the selection is different and there are probably a few gems sitting in the Burlington store right now, but I just didn't find what I was hoping for (Christmas gifts for sisters) and I was more than a little disappointed. read more

Since I was in the area I decided to stop by and check out the Nordstrom Rack in Burlington I've been hearing about. I've been to a few other locations before and had mixed feeling about NR. The one in San Diego was so popular there was a line around the store for the register. Don't get me wrong I love Nordstrom, but Nordstrom Rack not so much. I feel like I'll waste an hour going through racks of clothes only to come up with nothing I even want to try on. Today I was hoping to score a fabulous pair of shoes, a cute dress or maybe some earrings. I'm pretty sure most of the jewelry selection was never carried in Nordstrom, unless maybe they were mostly from the juniors department. But I've found cuter stuff there. And there were not any dresses I even wanted to try on. I then stumbled through rows of unwanted shoes, until I finally found the designer section. It was tiny and there was no glass slippers today. I'll take a semiannual Nordstrom sale over Nordstrom Rack any day. read more

If you like Nordstrom Racks you'll like this place - it's like a high end TJ Maxx or Marshalls with about an 80/20 split of womens/mens clothing. As a guy I like the shoe selection here and I skip over the still insanely priced clothing. The worst part about this place is the location. There is so much traffic and such bad traffic lights trying to get to this shopping center. I hope they make this better as they continue to build up this area. read more

This store is just awful. It is clean and organized, but good luck ever checking out of there or returning an item. The lines to check out are always at least 20 minutes long, on a good day. There will be at most 2 surly, poorly trained employees struggling with the awful check out system. The manager is never in sight to support them. The other day I went to do a return of an online purchase. Eventually after much huffing and puffing and calls to this invisible manager, I was told the system was down and they do not know when it will be back up. At this point my returns were removed from their original packaging, the guy threw them in a bag and send me on the way - thanks for wasting my lunch break. When I called customer service, I was told that in such cases they are supposed to issue me a free pre-paid return label, which I am sure the employees at this store were never trained on or could care less to actually do. Everyone leaves this store muttering curses under their breath. read more

I have been going here for years. It has slowly decreased in good service. I asked the person In a green shirt if they could check me out. Another person let's call her "problem," she said I will call someone I waited there for 10 minutes; no one ever showed up and both of the people in the green shirts left and never came back. So then I went over to another person in a green shirt and she was able to check me out but had a problem with her attitude the entire time she obviously a long day so I made pleasant conversation to try to make her feel better. Then she was going to give me a receipt and emailed it to me; I double checked the email and it was correct. But it never showed up. And then she didn't give me the points that I wanted so I asked her if she could do that after she checked me out and she said you have to go to the front desk so I went to the front desk and ask the person on the opposite Side who was doing nothing "problem" She said you have to get in line I said can't you help me she said no you'd be in front of the person that's there it was one woman and she actually said no go ahead but she still asked me to get in Line so we got in Line and that woman let us go in front of her and someone else helped us but that whole process was entirely too long we were there an extra 25 minutes trying to get points on a card. Finally asked for the manager to come up and I told her the story and how rude everybody was except for the two people right there who are trying to help not "problem ". she said it is not our norm and Nordstrom is known for their good service. I said this is not good service at all I've wasted my time so much of my time. I said what do you do for people when you have bad service. She said well it is it a learning experience for us. I said that's it? She said yes. Well I own a business it's in service and if we make a mistake we make up for that mistake. We don't brush them off. It was completely Horrific service. It is a little disappointing or rather a lot disappointing that a wonderful brand-name like Nordstrom has such terrible service hires terrible self absorbed people and makes no excuses. Which left me the only option but to write a review of one star which I do not like doing. But here it you have it. read more

We've been to this place quite a few times as there are sometimes bargains to be had. It is packed with stuff so it may be difficult to search for items. My only gripe is that the checkout process could be more efficient as there was almost always a long line. read more

I absolutely LOVE this place! Aside from parking (which is awful), the merchandise in the store are at an amazing value. I got a Marc Jacobs leather strap watch for $87.90 (retail $200), another silver Marc Jacobs watch for my sister for $90 (retail $200), Marc Jacobs sunglasses for $34.90 (retail $120) and Hunter rain boots for $49.97 (retail $135). They have so many amazing products here and although I love TJMaxx (in Alewife), this store is a guaranteed designer fashion haven for fashionistas whereas TJMaxx requires you to go through racks of clothes to find a gem. It gets a bit overwhelming there if you can score the same deal here without all of the chaos and fuss! read more

Had to make a special trip down to the Rack because the cashier forgot to take the sensor off my wife's dress on our previous visit. I was afraid they may have been sympathetic, so you can imagine my relief when they made it clear that they could care less. I like going to the store because you're guaranteed to look at 5 empty registers while you wait in line for 20min. If you cast your gaze across the store, you will see several employees all talking into their little mic's, I assume so that they can all tell each other how busy the lone cashier is. My wife says they have good deals so she overlooks the poor customer service. Evidently the Rack teaches classes on eye rolling in place of cashier training. I'm sorry. I just can't do it. Shame on everyone who accepts the poor performance to save a dollar. read more

This is one of the best Nordstrom racks I have been to. As soon as I walked in I was impressed by how clean and well organized the store was. I've been to many Nordstrom rack type stores and they're a huge undesirable mess. I liked their free people section and I found the prices reasonable for the brand. The best thing was their shoe section. They had a ton of varieties of converse for only $24-$39. Customer service was also impressive. I was helped by a young man, Raphael, who was extremely patient and ordered several pairs of shoes to get shipped to my house. read more

I LOVE this store!!!! The people who work here are beyond awesome. I've found some incredible deals, particularly on perfumes. You have to go weekly, it's a bit like the original Filene's Basement. One week you won't find anything, the next it's Theory trousers for $60. If you find something you are on the fence about don't wait - it WILL be gone when you come back. DVF, always good, basic Calvin Klein suit staples and do not leave without visiting the new home department. read more

There's an older review that suggests going to this store without anything specific in mind - great idea since you cannot rely on any specific things to be in the store. And as another review noted the home section is virtually non-existent. My 2-star review is based on the lack of customer service on my last 2 visits. Once was a week or so before Christmas, once in the week after. There were just 2 cashiers available on each occasion and despite the growing line, they displayed no sense of urgency to move people through quickly yet politely. Yes, I know you can go to any associate on the floor to check out but when I tried that, the handheld device wasn't working and it took 7 attempts to get my item to ring up. Using this avenue was no faster than standing in a slow-moving line. I won't be going out of my way to go here again any time soon. read more

This location is one of the better Nordstrom racks I've been to. Unlike my experience in another location, found the store in a very tidy shape. They still have clothing that I had never seen in regular Nordstrom. Unless you are looking in the clearance section, the prices are still high. Found nice shoes but not my size. The sales person was very helpful to try to locate it and have it shipped to my house. I will definitely go back and check them out again. read more