If there was a negative stars, I would choose that one. Be careful when you call in for a return or exchange, their customer service (that is very hard to understand) will give you the run-around and promise you something that they won't. I bought a 'truck load' of towels; bath Sheets, bath towels, hand towels, and wash cloths, for my new place. They had great colors and the price wasn't too bad. After washing all of the towels, before use, in the gentle cycle, cold, and minimal laundry soap, I noticed a couple of large snags on two of the towels. So i called customer service and was told that they would send out 2 new towels in exchange for the damaged ones. Perfect. So I waited...and waited...and waited. Nothing. Until I got an email threatening that if I don't return the (damaged) towels (exchange) they were going to charge my card again. Hmmm... I called CS and asked if they had any information about the exchange, I never received my towels in exchange for the new ones or instructions of how to exchange them (label for mailing or walk them into the store), just the email. I got a girl that I could barely hear with a very heavy accent, difficult to understand. I mentioned the situation of not being informed about the status of the exchange. she didn't understand how I was explaining it and I continually found various ways to explain it to her. She put me on hold, for about 5 minutes, then a man (also with a heavy accent that was hard to understand) came on the phone. She didn't hang up, just put me on hold, our phones here at work have the timer on them so it is displayed how long a call lasts. I had to start all over with my explanation and numbers, etc. He was very sarcastic and even snickered at one point when I (again) explained the situation. He told me that I received a credit for the towels and I need to return the damaged ones. At the time of my initial call for an exchange, I was never told that those towels were not in stock. Never told that. It was supposed to be an exchange, not a return. I never received any communication about the status of my exchange until the email about returning my damaged towels. I don't have time to sit on hold and talk to various customer service people so for me to even call is not usual. I'm pretty easy going and let a lot of things slide and find the positive in a situation. But to be snickered at, put on hold excessively and pass along is uncalled for. Come on!! The first place that I'm going after I get my MA degree in Industrial Organizational Psychology is to walk into Macy's and offer my services to clean up their customer service call center. Obvious retraining or termination is definitely needed there. Has anyone else had anything like this happen to them? read more

Generally, I really like Macy's, but I've been consistently unimpressed wth this particular store. First, I never seem to find any good merchandise here. What's worse is the customer service... The staff is usually completely AWOL, or totally unwilling to help unless you happen to be in their department, and they have nothing better to do (and they usually almost have something better to do) :-( read more

This review concerns two employees. Tom: I encountered him in the shoe department. He was helping my sister. I, being bored observed my surroundings. He is the most patient, well mannered, energetic worker I've seen in the store. One of the best workers I've encountered in retail. When I say energetic I mean he was helping multiple customers at once while making each one feel special. I almost can't describe him. He wasn't in your face, energetic, "Hi! How can I help you!?!" Honestly he's perfection. Working as a manager in retail, I'm quite judgmental when it comes to the customer service I receive and I can honestly say he is everything! In case there's more than one Tom working or for some weird reason he has the wrong name tag, I'll give a physical description. He's Asian (I think. I'm really bad at guessing ethnicities), tall (I'm short so everyone looks tall to me) and his hair was gelled (maybe). Daisy: Keep in mind that may not be her name. It's been awhile. I'll find out and update. I met her in the beauty department. I have very dark circles under my eyes and have tried for years, yes years to find a good concealer and foundation for my uneven skin tone. Long story short (I've used what little energy I have on Tom) she helped me find the perfect concealer in the exact brand I prefer in a short amount of time. She's stellar! read more

Came to this Macy's for the first time, as I just happened to be in the area and I witnessed what was by far, the poorest display of customer service if I've ever seen any. One male employee (wearing red jacket) in the men's section, seemed bothered at the fact that I asked him to point me toward the children's section. Then, while waiting in line to check out, I painfully witnessed a female employee (Karen), also in the men's section, be overly rude to (an elderly) customer that was asking to cancel his recent application for a Macys card. She rolled her eyes at him several times... then, after getting customer service on the phone for him, she continued to shove a pen in his face asking him to sign, while he was still on the phone with customer service. Absolute lack of respect for their customers... read more

It's virtually impossible for me to get out of this store without buying something. The shoe guy, he's got my number. If he sees me walking by, he makes a point of showing me a shoe that he knows that I will like. The thing is, I just do not have room in my tiny flat, or my tiny budget for new shoes every week. I have a thing for scarves too and they usually have something on clearance or on sale. Usually, the gals behind the counter will find a coupon for an extra percentage off if I ask them nicely. Same thing goes for the sparkly costume jewelry, I usually find something that calls to me. Upstairs in clothing, there are the sales racks where I often find good deals. Recently, I found a leather jacket that was regularly priced at $395.00 on the sales rack, 60% off and then I asked if they had a coupon. Somehow, after all was said and done, I ended up paying $89.00 for this butter soft jacket. I don't know how they did that math. Yeah, people, I'm a fan! read more

A friend of mine bought a dress at South Coast Macy's but decided she wanted to return it. Instead of driving all the way back to Costa Mesa, I suggested we head to Main Place. Big mistake - and a total waste of time! We trotted into this Macy's and headed upstairs to the formal dress department. The downstairs dresses are juniors dresses (just in case you got confused). We passed by four unmanned registers before we finally found one that had a sales associate. "Hi, we'd like to make a return on this dress." The old lady gave us the once over before taking the dress, still in its plastic garment bag. She tore open the plastic and retrieved the dress. After splaying it on the teeny tiny counter, she began to scrutinize the dress. For some reason, she decided to check the zipper. She zipped it down, and it got stuck on the shirring by the waistline. After a few more failed attempts, she asked, "How in the world did you try this dress on?" "With difficulty," we replied, laughing. I offered to help her, as she seemed really intent on pulling down the zipper, but she abruptly declined my assistance, moving on to the inside lining instead. After tsk-tsk-ing a few times, she coldly said, "I can't take this back. It shows obvious signs of wear." Uh. Negative. It did not show obvious signs of wear. "All she did was try it on," I protested, as my friend was too shy to speak up. "What 'signs of wear' are you talking about?" "See these wrinkles on the bottom here?" she said, pointing to the elongated wrinkles that lined the inner satin. "These are signs of wear." "No, ma'am. You see, the sales associate shoved this SUPER LONG gown into a PLASTIC GARMENT BAG that was TOO SHORT for the dress. So obviously, the bottom got wrinkled. That is not due to wear." Still shaking her head, she said, "Well, you should take it back to where you bought it from, then." "So you're saying that I should go back to South Coast?" After nodding in the affirmative, she managed to go on explaining (or complaining, more like). "This branch doesn't carry the higher end lines." Duh. I can see with my own eyes, thanks. "If I took this back, I'd have to sell TEN dresses just to make my money back." YOUR money? What, you OWN this Macy's? Since when did Macy's become a franchise operation? Tired of her tsk-tsk-ing, we just took the dress back to South Coast - where we had NO PROBLEM returning the dress. Customer service says a lot about the quality of a certain business. Whether I return it at South Coast or Main Place, it shouldn't matter. So long as it came from Macy's and goes back to Macy's, it shouldn't be a problem. Obviously, this place hires subpar sales associates who do not give two hoots about providing excellent customer care. Had she (a) not given us the once over as soon as we began to speak, (b) not nitpicked over the zipper for a good five minutes, (c) not used a figurative magnifying glass to examine every GARMENT BAG CREATED wrinkle, and (d) complained about taking "expensive" items back at "her" branch, I might have walked out with a smile. Unfortunately, I walked out with a scowl. If you carry a crappy selection of goods, the least you could do is have proper and professional sales clerks who refrain from refusing returns based on made-up claims. Psh! read more

****Fragrance department**** I am blown away by the level of service Jesse provided us. Our experience was amazing. Jesse is very knowledgeable in fragrance. He explained very well the meaning of the making of each perfume and personality of the maker. It's rare for someone to change my mind on perfume but today Jesse did it with the outstanding level of service . THANK YOU JESSE!!! You made us feel comfortable and happy with the choice of Fragrances my husband and I made. read more

Incredibly messy macys store. This store does not have a lot of the designer brands that you would typically find at a Macy's. Oddly there seems to be more selection for the men's clothing than there is for women. I will not return to this store. read more

Dont you hate those people who wait until the store is almost closing to try on clothes and buy them? Well, that was me today. My review is mainly for the lady in the ladies sections register. Wish I took her name! Hispanic, long black hair... she was so patient even though the lights were already half off, trying to help me get a discount even though I was using a gift card and my macys card had to be reactivated... long story short, she had to stay an extra 20-25 minutes and never gave me attitude. She even had to call for manager's help, I wanna say the managers name was Nancy? Anyway, I really appreciated your patience and staying a little longer to help me! read more

After losing about 40lbs over the last nine months, it was time to buy some new pants. My wife had been telling me I need to go get some new pants for work for a while. The straw that broke the camel's back was my female boss telling me I needed to get some new pants because mine were way too baggy. Unfortunately, the boss did not offer to have the company pick up the tab for the new duds. Macy's has a particular brand of slacks I have purchased in the past. They seem to fit and wear well. So, I decided I would check Macy's first to see if I could pick up a few pair. Unfortunately, I was not able to find the pants I wanted. Macy's had the same brand, but the quality was not the same. I asked a salesperson about this, and he informed me the pants I wanted were no longer being made by that company. Bummer. I did find one pair of pants here - basic black wool. Other colors were not available in my size. I will say that Macy's has good prices on men's slacks if you shop a sale. I paid about $55 for my pants marked down from $125. Not a bad deal if they last me three or four years. read more

I *heart* Macy's. I especially love it when they send me email notices about thier shoe sales. I picked up a DKNY flipflop with the shape-up sole and a strappy leather sandal by Marc Jacobs on Friday night at 20% off the lowest sale price. read more

Okay i come here bc i live like 15 mins away i do live closer to south coast but mainplace is my go to bc if i get hungry i can head to the food court grab a snack and continue shopping. Anyways you never get greeted here its like those tv commercial where the couple is in a home department store and if you need anything you go on a savenger hunt to find them and when you actually find and employee they say Im from fertilizer. Lol I came here to buy make up and i headed to the benifit section. There were two employees one girl and a guy. The guy helped me the girl obviously didnt want to. I got match for my skin tone and he got it right. Only problem was i wanted to know more about the products they have and the guy just wanted to ring me up. I went to the blush section and the guy realized i wanted to spend money to he came back to me and showed me a new blush which i did purchase. I paid $120 for two foundation and a blush he gave me a free sample of the its real mascara so thats why i am giving them two stars. I then walked to the anastasia section and lord the girl working there completely ignored me. Guess what with out ppl buying stuff here you wont have a paying job The employee suck and quick to judge forgetting where there paycheck come from. I know a couple ppl with $300 bags and dont even have $300 in the bag. Online make up shoppin all the way Because screw getting ignored and giving these lazy employees our good money. read more

This review is for the fragrance department, since I wouldn't buy anything else from Macy's except maybe some pants. They've completely remodeled this location (at least the 1st floor...they still have some work) and it looks great! The store has finally entered the modern age. Their selection of colognes is bigger than Sephora and Nordstrom and the employees are friendly, especially a blonde lady named Lori. She actually spent some show me different colognes and making suggestions. However... I went back to the store one week after initially writing this review and guess what...they didn't have the cologne (Gucci Sport Pour Homme) I was looking for that I had tried on at Sephora. What the hell?! And none of their other stores have it either. So I went straight to Sephora and bought it even though I still have a stupid Macy's gift card. Conclusion: go to Sephora if you're looking for cologne. read more

In my opinion , Sales Associate's are very push over at the perfume and cologne section , in particular a older male Hispanic associate, that happen to run that particular day. He asked if I needed help after I responded I was ok a second ago, he said to me, "if I was sure I didn't need any help". Within less than 2 min, four associates approached us if we needed help, let the customer breath. Lack of customer service and knowledge of sales etiquette. read more

Macys always has everything I'm looking for ! From clothes to makeup to kitchen . Associates have always been friendly and I will always recommend my friends and family to shop there. Sales are always great. Best part is when things are on sale and if you use Your Macys you get an additional 15% off on there sale days :) read more

Not sure if this is just how all big stores are headed, but if you have to return something you have to walk past empty 8 check out counters (with multiple employees standing without guests) to wait in line at the one return desk (with 30 other customers wanting to return items). This makes customers spend all their time returning and then feel too bothered to want to shop for anything. This is killing my desire to shop here again and feels like a misuse of staffing since there are multiple registers empty at the "return center." It's not a staff shortage, it's a poor management choice that doesn't value customer time. read more

Not a huge fan of any Macy's thats not in Beverly Hill's but this one is exceptionally bad. Messy. No help. Why in the world put yourself through this when Nordstrom is 10 feet away!??!? read more

I have been standing here exactly 25 minutes on the counter of the second floor women's department, trying to do a return. There were only 2 people in front of me. 25 minutes and still I cannot seem to get service or even at least be acknowledged by the lady at front desk. No acknowledgement and no back up for service. Worst Macy's ever. UPDATE: I spent a total of 40 minutes at this store just to do a simple return that only lasted one minute to do. You will not find me shopping here ever again. read more

Twice this has happened to me, at two different locations.. So this just means horrible training and customer service for INGLOT in any Macy's! Last January I had a huge function in LA, instead of getting my make up done, I bought new make up from INGLOT.. Get home with my new products.. TWO out of the THREE Items were wrong.. Totally different color and item! I asked for black eye liner, got brown mascara! Wanted a redish/gold pigment eyeshadow.. Got white! Let's just say I had to take off all my make up that I started and started over with no shadow or eyeliner.. And was an hour late to my event. When I went to exchange .. There was no apologizes or "sympathy" just more up selling ..no thanks!! You lost me as a loyal customer read more

This review is for the customer service department near the shoes section. This is specifically for DEE ,she was helping a lady with a return and trying to explain to the lady about it.The lady who you can tell english is her second language ,had a hard time understanding Dee because Dee spoke to soft.So once again the lady wanted to be sure that she understood Dee explanation ok.Dee turned the computer and told the lady to see for herself how the return was going to be.Dee attitude was rude and had no patience toward a senior person.Dee asked her a couple more questions and the lady couldn't hear her so Dee was saying never mind" and keep clicking the keyboard instead of being sure the lady was knowing what was going on.I love Macy's but this is just to much read more

"That lamp scares me" "It just makes me feel like smoking a bowl at a hookah bar" The conversation of two 20 somethings in this ancient Macy's that "creeped" my friend out. The whole lay out is SO f*cking confusing. I was mostly there for the Benefit counter but getting out of the joint was a task in itself. I was returning a pod of creme eyeshadow that was not creamy, but flaky and rough and the sales associate there told me she couldn't exchange it without a receipt or the box and I asked her why she couldn't just X out the new box, put my shit eyeshadow in it, and give me the new one out of it. She went to talk to a manager who told her to see if I had used my Macy's card - I did. So then she said she was going to "Research" my account and see if she could find the purchase on there. She proceeded to match my color and make up my entire face which she did a good job at and then we proceeded to the counter with the $$ make up I was buying from her (They do make money off commission on top of their hourly rate). After she saw that I wasn't there to rip them off and saw that I was spending money, there was no "Research" needed and my shit eyeshadow was placed in the new eyeshadows box and X'd out. Thaaaaaaaaaaaaaaaaanks! Two stars cause your store sucks and makes me frustrated enough to go to SCP from now on. read more

BEYOND FRUSTRATED and DISSAPOINTED with Macy's customer service. Ordered approx. $700 that was never delivered and we filed a Police report as Macy directed. After months, it now appears Macy's is actively creating a sham regarding mail order, given dozens of Macy's people participating in run-around, holds, and transfers rather than addressing Macy's failure to deliver. Worse by ignoring addressing concern, and refusing to explain. After weeks and several 10s of hours of run around by Macy's, Macy's states it will take a few billing cycles to get reimbursed what any other .com would immediately address. (or) After two months, I followed-up: After repeat of hours of run-around, holds, and transfers, Macy's stated it would not reimburse as promised. I asked to have escalated to someone who cares or would address; however, after hours of long holds, run-around, and multi transfers Macy's again puts call on hold for over an hour (possibly hanging up, since no return/follow-up call). I will re-post as my continuing effort to find someone to properly address and confirm Macy's policy when it fails to deliver to client. read more

So one of the gifts mom got for her 80th was a Macy's gift card so I took her to go get some stuff at Macy's and at check out this pushy cashier lady (who had just pawned a gentleman over to her partner because of a language barrier that he truly did not have) keeps asking if she wants to apply for a Macy's card and I tell her no thank you a few times. So she insists one more time and I tell her that my "comadre" got my mom a gift card and that she was just there to purchase a couple of things.....she says "oh, whats that..." I said what....she says "that word.....I'm not from THERE....." I look at her and say....."where's THERE...." she says...."where YOUR people are from.......down SOUTH..." my jaw dropped and I told her "what makes you think I'm from down south?" She says because you used one of THEIR words .....(mind you this woman is totally Hispanic and in denial) I proceed to tell her that I'm not from "THERE" but that I'm from an island in the Caribbean that is part of the US (Puerto Rico) that speaks the same language as "THERE"...........I followed up by saying..."I seriously didn't even think you spoke English but here we are....‍" In this day and age and with so much racism going on how can she?! Her coworker and the Hispanic gentleman were floored. We all were! Got mom in the car and filed a formal complaint.....if you're ever in Mens....her name is TRISHA......I'm livid! I got a call from two managers Bian and Cindy who were very sweet and apologetic but waiting for a third call....what was the outcome....did she get away with being a racist....she spoke down to the wrong person that actually called her out on i. She needs training on how to treat the human race in general. ****uodate**** Maria the store manager called and was extraordinary with her customer service. The employee was addressed and all is well. Today was a rough day but I'm now smiling. Perfect timing. Thank you Maria ***update*** Beginning of August I got a call from store manager Monica stating that due to the unfortunate situation with tricia they would send me something in the mail....I never received it and it's been a month. I feel like they called to pacify me thinking I would forget. I called twice since then and spoke to Montse (Montserrat) and she stated that she had given them the message but nothing came of it.....twice. I'm disappointed. Discrimination is a very unfortunate thing and it's never ok to think you can get away with it. It's not ok to call people and make empty promises. It's not ok to be mean. read more

Went to look for shoes and was disgusted how dirty this store is. The cushions on the seats where you sit are so dirty and worn and the floors look dirty as well. Not what you would expect from a Macys read more

When I arrived at the EDUCAUSE 2010 conference in Anaheim, I discovered that something had spilled on my dressy conference-floor-appropriate attire in my luggage and I needed replacements at least for that first day. I headed to this Macy's and especially appreciated the assistance of Jai Sawhney, a sales associate in the Men's Suits department, after being kindly directed to him by another Macy's employee. I appreciated the efficiency, accuracy of estimated and measured fit, and being steered to quality clothing selections that met my needs while also being deeply discounted (or, at least, on sale down from Macy's full prices). All in all, while I normally shop around a bit more for clothing, in a pinch, I had a very positive clothing shopping experience here. read more

I like go Macy's shopping stuff for my family. Price good !sometimes have beautiful clothes and cheap.

This place is horrible. I walked through the entire store twice and didnt see a single employee. Not one. The selection here is pretty poor, but the store is very small. What really I am giving the store 1 star for though is the fact that it was dirty and nasty. I have seriously never walked out of a macys thinking it was a thrift store like I did to this one. The floor looked like it hadn't been cleaned it about a month, the racks where so unorganized I would have thought I was at Ross, and everything is shoved in such small spaces that while everything isn't that close together (because there isn't that much stuff) it seems very cramped. The only thing that is good about this Macys is that the parking is quick. Other then that, I will not be coming here again. read more

This is Review for Specifically Clinique, the girl named Yessania has no business working customer service. She's very disrespectful and rude. Doesn't like to answer any questions about products. And then when asked if a product is in stock she literally pretends she's checking to tell us it's out of stock, really because I had just looked online and it says in stock! Second after she went to help another customer, I asked another lady who helped me and was so sweet and sure enough what I needed was in stock. Clinique should really have secret shoppers to check on how this girls is with customers. Because of her rude attitude I'll drive to another macys. People don't care anymore about customer service and being polite. It really does go a long way. I couldn't help but notice how miserable she is to work there the next customer she was helping she literally just dogged the customer the whole time! read more

Worst customer service experience I've ever had. Don't come here for anything! Very rude and not helpful at all. This company will eventually take a dive. read more

Buyers Beware!!!!! They talk you in to their charge card only to set it up so you immediately get a late charge of $25 on your purcpase-no matter how small. I had a $50 purchase that now cost me $90 because they send out statements at odd times of the month when people normally pay their bills the first of each month. their customer service is horrible and the service reps that I am sure are from another country answering the phones do not do anything to help you. do not shop there -- it's bad enough that you can never find anyone to help you while in the store. just wait to you try to resolve an issue. read more

The Macy's make up department was so helpful this Sunday they had a lot of security staff too that walked me and my baby to the bathroom personally, also they let me use WiFi to research my next destination! I want to come back here and shop! read more

Worst customer service ever, when you finally find a cashier to pay they take forever and act like they are being forced to help you

This is the worst Macy's ever. I love Benefit/Clinique makeup and on more than one occasion I have had terrible service/experience. All that want to do is sell sell sell so... if you want to return something they treat you like crap. Also, they try to give you a Macy's store credit even if you have a receipt and you used your debit card. I have been done with them for awhile now but today I thought I would give them another chance but it was a major fail. (note: i have even spoken with management and they are always taking the employee side regardless of the situation) Skip the trip to this Macy's and head over to South Coast Plaza or Brea for a much better experience. read more

The Macy dept. store as a whole is good in general, but the lonely sales rep. in the men's casual, and suit dept. is a jerk. To make a long story short, just because a custoer doesn't fit your normal criteria, doesn't mean they aren't going to spend some money. we were well prepared and willing to buy some shoes, dress socks and a few dress shirts, but the minute my husband asked the sales guy a question his snoody response was enough to let us know what kind of customer service we were about to receive from this particular location. my husband was dressed down, reg. ball shorts, ball cap, and a shirt but apparently that was not good enough. jc penny here we come! read more

Mary O, was Assisting my boyfriend and I with finding the best fragrances for us, It was my first time getting quality fragrances. She was kind,genuine and very knowledgeable. She was edgar and happy to help and answer questions. I loved working with her. We got 7 fragrances, I cant wait to experience them in my life on all my experiences and adventuring. If you want to get any fragrances ask for Mary O she is a Gem. I will be asking for her everytime for all my fragrance needs. Wishing you the very best Mary. Thank you. read more

pretty nice and good clothes! And special deals also great pricing and all the occasions, go there!!! read more

Macy's - Department Stores Near Me - Santa Ana, California

Poor customer service, aggressive attitude by sale associate at perfume department. Probably is because of the area! Not professional, offensive... read more

I returned a gift. It was a jacket in size SMALL. They said they would ship a size MEDIUM to me. I left my gift there. A few days later, I get an e-mail saying that the item is no longer in stock. I call back Macy's at the Main Place and they said the original size SMALL is no longer there. I wasted my time and effort in trying to get a different size they said they had. Now, I lose my birthday gift. read more

Usually, malls and department stores are better in Orange County than elsewhere. Not the case with this Macy's. I don't think this Macy's has renovated in the last couple decades and this store can only be described as pathetic. Last time I went here, it did look like they were combining the men's store and women's store but that wouldn't change much. and if that's not the case, well, both stores are horrible anyways. If you want to go to a Macy's, head towards the Costa Mesa or Irvine stores, not this one. read more

I really like shopping at this Macy's. Great customer service! From Thu and Patty in the beauty department and Dana in the shoe department. Really helpful! read more