While I am not one that would rate Macy's as an overall 5 Star operation, so today's comments are specific to the absolutely superb customer service the Great Gal & I received while making a purchase at the Hillsdale store in San Mateo. Rita, our sales associate, displayed a remarkable commitment, not just to customer service, but to complete customer satisfaction. This young lady is an absolute role model. read more

Can I give 0 stars? Looks like I cannot! - reason for the 1 star Horrible customer service. Horrible. I am a pretty easy customer (not slutty easy) and really friendly. People at this location are pretty rude and do not have a client first mentality. They have I don't want to be here mentality and it shows - Will travel further to a different and superior Macy's. read more

What a pompous Sales person Mark is. You are selling suits to earn a living at Macys! Get off your high horse if I get excited about saving 600 on a suit and taking it home for only 350.00 vs. 900 be excited for me too, or at least smile. I was nice polite, and humble asking his opinion, trust me I have more suits than most men have socks! I don't need your opinion or advice but I was being friendly, courteous, and nice about my purchase. He was cold and pompous, then left all the security tags on the suit. So when I exited I was accosted by security guards patting me down. It's not like your job requires many steps or the place was super busy! Wow what a bad experience unlike union square where shopping albeit with tourist is actually pleasant. The selection was phenomenal but as I walked out I noticed how everyone there at that place was hating life. read more

Macy's - Beautiful blue suit - Department Stores Near Me - San Mateo, California

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Hillsdale is a small mall and the Macy's is a small Macy's. Its nice to have a Macy's so close by. This Macy's is not the nicest. It has a tendency to be out of items and their kitchen section is especially chaotic. The shoe section is small but they usually have some great items. The staff is a hit or miss. I've had some really great help once I asked for it. Staff won't go out of their way to help, but its there if you can find them. read more

It is August 2019. If you go near the escalator looking at the directory, the restroom is on the 3rd floor. I take the escalator to the 3rd floor. After asking the lady that rang my purchases, she says due to construction the restroom is in the basement. That is my complaint. Just change the directory sign. read more

This location is really great, especially for kids. You get to go on a really fun scavenger hunt to find two of the same shoes? How could a girl be so lucky! On top of trying to find a sales associate for a different size? Your lucky self gets to just go behind the counter yourself to the back to find them! Will completely be back instead of Stanford who is put together and spotless because this Macys really cares about their customers enough to send them on a game. Thanks Macys! read more

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This place has gone down hill over the years. There's a lot of room for improvement here!

I'm not sure if anyone from Macy's corporate headquarters is reading this but I hope they do. I bought 3 pairs of jeans and a jacket for my husband for his birthday. Nothing fit him so I decided to return it. (A few days later.) I went to the Men's Department and I asked the woman if she was open. She said "yes" reluctantly but did not look up and proceeded to fold some garments. I told her it's a return. Silence. She asks me what I was returning. She could just open the bag! Seriously? After she gave me the receipt for the return, I thanked her and she just gave me a dirty look and handed over the receipt. Too many stores like Macy's give attitude when the customer returns items well within the exchange period. Left a really bad taste in my mouth. Also, I agree with other reviewers that the sales associate know nothing about the sales promotions and coupons. Every time I even attempt to use my Star Reward coupons, they automatically say it doesn't work. After insisting that they at least try to scan it, turns out it does actually work! read more

LISA that works at the Clinique counter is AWESOME and VERY professional! Unlike the OPINION recently posted about her on here. Some people have to understand that during gift time, there are stipulations! You have to purchase a certain amount to receive a gift. It is frustrating for sales associates to keep explaining this to customers (i used to work in retail so I know). There is ALWAYS 2 sides to a story. A lot of times the CUSTOMER is being difficult and trying to get what they want by complaining- NOT COOL. Then they come onto platforms like this and tell a false story because they can't get what they want. I just wanted to put my 2 cents into this, and gush about Lisa because she has been an amazing sales associate for YEARS and plenty of her loyal customers will agree. read more

Macy's is good and bad. Good: I recently bought a dress with a gift card in the teen section. I absolutely LOVED it. I brought it home and took a nap and when I woke up I went back to the dress to find that my puppy had ripped the dress to shreds. I was devastated. The only thing I could think of is see if Macy's would take it back; I was sure they wouldn't. I went up to the counter and I showed the cashier and she called her manager and told him the story straight up and allowed me to return it for a full refund! I was so thankful and bought it again. The cashier was so forgiving and kind to me and made sure that I was okay. I kept that dress far away from my puppy! Bad was in the shoe department looking for some hot heels to go with my dress. There was an employee next to me dusting dirt off his shirt and not even asking if I was in need of help. Finally I asked him if I could get a size and he responded in total attitude like I was not allowed to talk to him. I was so hesitant on asking him for another size because of his attitude. This really bothered me. read more

I think it's because the store is in the suburbs and they employ locals who might feel that they don't need to extend themselves and they're the shit. The customer service here is reprehensible...in fact, there's no customer service to speak of at all. And those cheesy perfume ladies wafting their paper scent samples. I'm not digging that at all, especially since they're stationed right at the mall entrance to the store and you have to do your best juke move to avoid them. read more

This review is for the Origins counter. Walked in looking for a gift idea for my Step-Mom, and walked out a happy camper with a gift that made the birthday girl happy! The gal that helped me was super friendly and helpful, and loaded me up with tons of free samples! read more

* Very limited selection of merchandise * They have crammed women's Dress/Suite merchandise downstairs where INC used to be. The new location is horrible. There is no room in there. * Not enough employees to help customers...and some of the employees currently on the floor need an attitude adjustment read more

5 stars goes to... Macy's cosmetics staff for Urban Decay! To get my make-up done, I have to buy 4 Urban Decay products. One caveat is that none of these items can be on sale. But I do think it's well worth my money to buy products I would eventually use myself or use as gifts as a way to get my make-up done for events. The more expensive products, such as the Naked palettes (normally $54, not including tax), are counted as 2 products. With four products at each visit, I've spent about $75-$100 (per visit!!! not a total amount). I've had three experiences with the talented make-up artists of Urban Decay, all of which were amazing. I always feel like I'm being treated so well by them and that they really make the effort to make me look and especially feel beautiful. To Megan, Mariella, Jerrell, and Miriam - I can't thank you guys enough for treating me with such sincere kindness and for the constant enthusiasm that comes with doing my make-up. The fact that you all love what you do is admirable and I know I will never be disappointed if I come to any of you - or any of the other make-up artists - at Macy's. read more

Considering where they are located, I would had expected better service. Expected and received were two different things.. Still a Macy with pretty good prices and customer service. read more

Macy's - Crystal - Department Stores Near Me - San Mateo, California

I was screwed by Macy's online (not a Macy's store). I bought two clothing items online, but one of the two items I received a few days later was the wrong color. I called Macy's customer service and explained that I wanted to return the incorrect item, and have them send me the item in the correct color. They insisted that I couldn't just be credited as having already paid for the item, even though I was returning the incorrect item, and that I would need to again buy it...now at a higher price!! So Macy's 1) failed by making the process more onerous and complicated (i.e. not simply crediting my account, but instead making me purchase the new item and they would credit my account). But then they would only sell me the item at a new and higher price, even though I wanted to use the same discount coupon which applied a few days earlier. Disgraceful. read more

The one star is because this store is never super crowded. However, there is good reason for that. Their selection sucks. All other Macy's stores in the bay area have much more variety and what seems to me like more fashionable merchandise. Their selection, as bad as it is, is far from being the worst part of coming here. Dealing with the employees here makes me compare them to the DMV scene from zootopia. Everyone here moves in slow motion. I made the mistake of coming here to buy a formal belt. It took me around 15 minutes to choose one. Since then, it has been 45 minutes and I am still waiting to get rung up at a register by a cashier. First I stood in a line with one person in front of me. Stood there for around 20 minutes when the customer turned around and apologized for it taking so long. He then mentioned that a resolution is not in sight and recommended that we use another register. Why didn't the employee do that instead? After that I went to a different register, which was empty with employees behind it. For some reason, they could not ring me up either and pointed me to another cash register with a line. Behind the counter, there were 3 employees but for some reason, only one computer was being used. Line is moving super slowly. The beauty of this 45 minute wait is that the store feels very empty. Maybe 50 peoples across 3 floors. I wonder how this place operates when more people show up to shop. read more

RUDE CUSTOMER SERVICE!!! Place was really busy and my femail friend and I were waiting for about 5 min for help at the Jewelry section. Found this Macy's employee named Linda organizing the ear ring racks and asked nicely if she can help us. She responded with a RUDE and COLD "NO" and gave us a leave-me-the-f***-alone look. Didn't say "sorry I'm busy" or "someone will be right with you". WHAT THE HELL IS YOUR PROBLEM LINDA?!? Bottom line: Santa's going to give her a big fat lump of coal this winter! Biotch!!! read more

Trying to buy some Clinique product, but LISA which is the sale associate has a very very ugly attitude. When a customer asked a question, no matter how frustrated you are if you can answer it in a nice way that would be great. It can be tough sometimes but no need to show that you're irritated, agitated and annoyed. She's very rude, unfriendly, unprofessional, unpleasant and a bully. read more

I have been shopping at Macy's since the 1960s. I had occasion today to visit the store to purchase a new comforter after many years. The selections to choose from were better than I expected, and there were several salespeople to answer my questions. The store was well stocked, very clean, and welcoming. I appreciated the care taken, and enjoyed my shopping experience. Plus, there was a nice linen sale and I saved quite a bit on a lovely new comforter. Thanks! I'll be back soon. read more

This Macy's is a bit of a hit or a miss. I went here today for some men's dress shoes "on the cheap." The section was a ghost town, only two men who were there and they were the employees. I found a steal on the racks, a black dress shoe that looked worth a lot more than $39. Having not been asked for help, or greeted, I took the shoe to the counter and asked for the mate. About what felt like 10 minutes later, but was probably more like 6 minutes, the associate came out and told me that the shoe was not to be found, it's mate was missing, no explanation offered. I inquired about ordering the shoe, and he said he would be right back. So into the back he went, not to return fast enough for me to bother to keep trying. The store looked decent today, and I know that this situation wasn't entirely their fault, but it could have been dealt with more customer service and friendly-ness. Better luck next time? read more

This is purely for the home department, especially the register wtih a particular employee names Maggie. Flaws of maggie -unattentive and made many mistakes -I purchased a pair of pants without a tag on it. I brought the same pai of pants in a different size so she could ring it up. After I paid and everything, she would not put a tag on it because she said she can't. And there are no returns...wtf???? I'm buying it as a gift. I can't give a pair of pants without a tag on it! What if they don't fit? Is it that hard to make another tag. I've never had this happen to me before! And wouldn't it have been nice if you could tell me that BEFORE you made me pay. -Also, while she was ringing me up she was talking to her co-worker, and her co-workers mom that came to visit, I said exccuse me FIVE times, and she ignored me, until she said $XX.XX as the total amount. terrible terrible terrible...especially with the long lines and millions of people pushing and shoving to get to their $34.99 12 piece cookware set swinging it around. read more

I'm a fan of Macy's, but this particular location sucks! -Junior's section is tiny, dark, and extremely disorganized. -Impulse is also tiny and limited in selection -The women's shoe section is weak!! Such small selection -The cosmetics counter is okay, there's Mac, Clinique, Estee Lauder, and more -The lady at the lingerie section was helpful. But in every other section, the sales associates seem clueless and disgruntled. I'm probably spoiled by the Macy's in Valley Fair. But this one is the worst I've been to. read more

Every visit to this Macy's is always such a great experience I had to write about it! First, it's so conveniently located in Hillsdale Mall near other stores I like to shop and frequent--plenty of parking above the garage where I can walk right into the ladies department area. I always have an item in mind I'm shopping for and end up leaving with like 10 items! Staff here have always been super friendly and helpful to me. Also, the sales are super if you use your Macy's card. read more

One star you ask? Well, if it was possible to give zero stars I would! First of all, try to find someone to help you. Second of all their sales are so bogus. Ever try to use those 15% or 20% coupons, then find out that whatever you're buying doesn't count??? Look at the damn fine print and you'll see that just about anything worth buying is eliminated! It pisses me off that all these retail places are complaining about business being down and they don't put on legitimate sales. Many places will advertise 20% off friends and family but most of the time it only applies to regularly priced items. Give me a break, most of that stuff is marked up like 100% anyway. Even if they did allow you to apply the discount to already marked down merchandise, they would still make money! I think consumers need to organize and not patronize stores that don't have legitimate sales! Believe me, the time is ripe to flex our muscles and force them to lower prices by threatening consumer boycotts! read more

Order shoes online, pick up @ Hillsdale Macy's. Said will be ready in 2 hours. Drive over from East Bay, have dinner, went to pickup. The service desk, sorry need at least 4 hours. OK, I said, can I just go to the shoes department and pick up there. No, can't do that. OK, after 4 hours, still not ready and no update, no message. Do you know when? Sorry, can't really tell you. OK, can I just cancel the order. Sorry, can't help you here, you have to call yourself. OK! can I have the phone No. to call? No, you have to find out from your order. What a stupid experience!! I have to wait long line there, THREE times and get those kind of stupid service. I thought Macy's try to compete online business. What a joke!! read more

My experience at Macys was wonderful. This review is SOLELY based on my experience in one of the departments inside the store which is FinishLine. When I came to look for shoes for my daughter I was greeted by no one and when someone did appear he didn't even greet me. He asked me what shoes I needed and I gave him the pair I wanted for my daughter and he left. No how was your day. No hello. Nothing of that sort. He took his time and from where I was standing I could see him on his phone while he was "getting" my shoes! I could not believe it. The short curly haired gentleman with glasses gave me my shoes and I thanked him. I got no response from him. I ended up leaving the shoes because he ended up disappearing again and didn't come out to ring me up. My husband had a similar experience with this gentleman and said the man didn't even give him the right pair of shoes. We will NEVER shop at finish line EVER again because of this man. 0/10. read more

Once again, crappy customer service. Reviews apparently mean nothing to Macy's as they employ the worst people for the job. Came In to exchange some sweaters for the correct size and couldn't find it for one so needed the lady to call another Macy's to put it on hold. Can u say ATTITUDE?! Huffing and puffing to make a call. Wow. Shoulda got her name. She's in the women's Dept right, register right by the escalators. Making every excuse possible. I even suggested she take the next customer (since she was on hold with the other Macy's) and her response was she can't multi-task. SERIOUSLY?! Ur on HOLD. I'd say get a diff job but for her, she just needs to get a brain. read more

This Macy's definitely needs to be renovated. The elevators creaked and groaned. The escalators seemed ancient. The hallways looked like they could have been in an old hospital. As long as they're renovating the facilities, they might as well update the clothes. I'm not sure why there were so many white blazers on display. Is the Miami Vice look back in fashion as an ironic tribute to the 80's or has this store had the same buyer for 30 years? read more

This Macy's is one of the department stores at the Hillsdale Shopping center and offers what you would expect from the brand. Two stories (women's on first, men's on second)...good variety and prices. I came across a few employees with a bit of an attitude, but I'm thinking this had to do with the holiday being among us and those employees were just frustrated with the crowds. Overall...not the best Macy's I've ever been to, but not the worst either. If you're in the neighborhood...I suggest to check them out. I'm curious to see what your thoughts are of them. read more

On hold right now... Forget it. Still on hold... The first time I was put on hold, the woman was saying into the phone, "Where is our list of phone numbers? I can't find it, I can't find it." She was trying to transfer me to another department. She finally gave up and transfered me to the operator who never answered. So I called back again, this time pressing the extension for a random department (men's coats), hoping I'd have better luck with a more capable customer service rep. Someone picked up. Carla. I ask to be transfered to jewelry and accessories. She tells me she's going to transfer me to the operator so I begin to protest. "No! I just called and was transfered to the operator and no one pic--" I don't know when she hung up on me but she probably had already transfered me back at "No!". So I let it ring a few times then gave up. Officially. Inside, this location is alright. A lot of times the inventory is pretty messy and hard to wade through. But their selection is decent. But the phones. The phones are different story. read more

The employees are nice but the setup of the store is horrible and confusing. Traversing from one section to the next is difficult. I found myself in the petite section a lot. I'm not petite. read more

Every single one of my stars go to Mary in the home and bedding department! We were treated with the type of service you could only dream about... The time, attention, and information she provided was invaluable because let's face it, it goes beyond just touching the material. It's all a little overwhelming with all the selections and brands they carry and most expensive doesn't necessary mean best quality. Mary knows her stuff! We just moved to a new place and we wanted to splurge a little with bedding and towels without killing the bank. She pointed us to everything we were looking for and we were so grateful for it. Thank you so much Mary for keeping us focused and making it so much fun! read more

Jackie mccormick thank you Macy's by having a great employee the best customer service here at hillsdale thank you Jackie .

Macy's has a lot of negative reviews for this location, but I like this location. Yeah it's definitely a dated store, but then again most of Hillsdale Shopping Mall is dated. I mostly come here to get clothes in the plus size section. They have a huge (no pun intended) variety in this section. Us large ladies usually have a shitty, teeny selection of hideous clothes in other chain stores that are around here. Macy's plus size section has great sales and prices on certain items. I always come here first when it's clothes shopping time. I also like their accessories area too. They have many clearance and sale items. However this section is around the perfume area. I ALWAYS ALWAYS get a fierce migraine when in that area, so I do try to avoid it since I'm sensitive to perfume smells. Overall since they have a great plus size section, I will return! read more

I used to got to Macy's in SF, which was waaaaayyy bigger and with a lot more selection. I am disappointed because every time I go to check the clearance or the sales, I never find anything. Me and my husband used to go in the SF store and find anytime clearance and sales, last time he bought 3 pars of shoes for 100 $, brands shoes, and me jeans and other things too, brands ones. When I will go in SF next time, for sure I'm gonna visit the store. read more

I think this is by far my least favorite Macy's. Lame selection. stock wise - okay but nothing special you would think this location would be better since its in Hillsdale. guess not. if you are looking for a certain item and you cant find it elsewhere -- dont bother trying here. read more

This 1 star review is for the Clarins counter in Macys. What a terrible shopping experience. I was looking for a nice lipstick. It was 1:15pm and I waited for 15 minutes before finally a sales girl showed up. She has long fake eye lashes. She is neither helpful nor pleasant. It was almost like I need to beg for a sale. Does Clarins ever wonder why their sales is so sluggish? Don't always blame the pandemic. read more

Overall it's OK. Can get a little messy during the sales but usually it's tidy and clean. But what's with the man section though? It feels like it's a dim dark basement of cheap clothing store. No one to help you you just roam there for few minutes then just head back to the light on the 1st level. Some cloths are ripped a little and have stains so make sure you look twice before buying. You cna find good catches on handbags in the clearance pile, but you gotta dig for it! read more

Make sure to download Macy's app. They usually always have discount promo codes. With that said, I hope that your cashier knows how to enter them...most do. Nevertheless, this Macy's is better than Stanford's. As for shopping in the Jr dept., Hillsdale has more options. I believe her name is Kaycee, in Macy's (junior dept.) is great and helpful! read more