Wow, today this store looked like a force of nature had hit it. Was it still recovering from the weekend? I don't know. Stuff was all over the floor in the men's department when we passed through, and then in the women's jeans area everything was mixed up: styles, sizes, brands, very confusing. When I asked two staff members if they still carried a particular brand of jeans they both thought not, but neither pursued it...then I found it myself in the messy jeans area (but sadly not the combo of the style and size I needed). In short, Macy's, what happened? read more

We stopped here to shop after a friend gave us a gift card, so we picked up some newer cookware. Our customer rep was Linda and she was just awesome. We started by joking with her and her co workers and I think that showed how much they all enjoy working here. Having fun and doing a great on top of that is what we liked about her. She helped us with and very nice selection of frying pans and we picked up a set to match others at house. Linda was a breath of fresh air from what I experienced in the past here and we will return back next time we need kitchen items and see Linda too. Thank you for the great job you did for us. read more

If I could give this store zero stars, I would. It is unquestionably the WORST retail store I have ever been to! I will never come back. Macys is supposed to be a high end store, and this mall is in affluent area with luxury stores throughout the mall, so I expected a decent shopping experience. Boy was I wrong! The merchandise was piled up all over the racks and on the floor. There was no rhyme or reason to wear clothing items were hung. The hangers had wrong sizes marked, sizes were all mixed together, brands were mixed up and clearance/sale items were hung among full price designer brands. Several items I picked up had no price tags or the price was blacked out with marker but a new price was not written. After 2 hours of stressful shopping, I found one pair of pants o buy. I waited at a register for 10 minutes but nobody came to check me out. I moved to another register and waited for another 10 minutes. Same thing! I finally flagged down a stockroom worker pushing more clothing onto the floor. She told me there was ONE register open on the other side of the floor. You would think they coukd have put signs on the closed registers instructing shoppers where to check out! When I got to the only open register, I had to wait in line behind 11 other people! It took me another 30 minutes to check out, and when I finally got to the register, the cashier (who was an African American man) didn't even acknowledge me. He started talking to another African American man who was next in line and completely ignored me. I have never been treated so rudely in an environment where I am giving someone my business. Spend your money elsewhere! read more

I didn't think they carried my size shirts and pants. To my surprise they did. Priced well and the material felt like a good quality. Good staff helpful and knowledgeable. Good selection. Store was neat and all the clothes were sized in order, very noticeable attention to detail. Found everything I was looking and also for my two kids the service was great! I love this store, they have an incredible variety of urban trends. Inside those doors is a different vibe. The staff is always friendly. No matter where they are in the store! They will yell out to greet you if necessary. I will shop there again. read more

I went to Macy's location in oakbrook IL today (8-2-20) and I must say that I almost had a nervous breakdown. I was on the second floor, made my purchase in the shoe dept and then to walk around to each register to find that one person is on each register. Made my second purchase to find that each escalator going down was both blocked off... Go to the elevator, there a line because one of the two elevators don't work and there's only 2 ppl allowed in the elevator at one time. NOW PLEASE TELL ME HOW ON THE FIRE HAZARD it's that safe and social distances when customers are trapped likes some F$&ING animals on a floor in the store?????!!! I had to get into the elevator with an old couple and apologize because I was on the brink of a full blown panic attack from being trapped on the floor of this location. read more

Dear Macy's, Your customers and employees deserve better conditions. How long have the escalators and elevators been "broken"? Shame on you for not caring AT ALL about accessibility and esthetics. Oakbrook Center is a nice environment but sadly Macy's is not. read more

Beware if shopping at Macys in Oakbrook, IL. Macys' has really lowered the quality of their service and merchandise; it is Soooo disappointing. Purchased a Michael Kors (MK) coat online that I picked up in Macy's Oakbrook, IL today, February 24, 2022. The coat was supposed to be a brand new coat. I got home took the coat out of the bag and immediately discovered that the coat was missing a button. I called customer service and was advised that the coat had come off of the floor and there were 3 more in stock in Oakbrook, IL if I wanted to exchange the coat. The person that packed the coat up took it off the floor and I'm sure they saw that a button was missing from the coat. I will be returning the coat immediately. I have wasted my precious time and gas having to drive back out to Oakbrook, IL from Chicago, IL. read more

Macy's - Missing Button - Department Stores Near Me - Oak Brook, Illinois

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The staff working in the women's coats area are PHENOMENAL. They totally went the extra mile for me when I found a coat I loved but noticed that a button was missing. They had the tailor sew a new one on for me, gave me a spare, and even went ahead and honored a coupon I brought with me. Even though their area was bustling they took the time to assist me impeccably. They absolutely made my day with a wonderful shopping experience and I am SO excited to wear my new coat in the coming days. Thank you, Macy's staff, for being so fabulous!! read more

Horrible horrible customer service especially Lancôme women's cosmetic department!! Pre-ordered sale purchase but merchandise NEVER delivered to my house. Made multiple calls and they DONOT return your call like they promised. CANNOt trust them at all. NEver ever had experience like this at any other Macy's. Will never ever go there again!! read more

I love shopping at Macy's. When I went in there they had markdowns on everything and you can buy things that are on clearance everywhere even in designer clothes and shoes. So happy they always have what I need! read more

I went shopping with my boyfriend and we came across two employees loudly discussing the sexuality of another employee in a negative manner. I'm absolutely disgusted by the way the older employee expressed herself. I wish I would've gotten her name but she had short grey hair wearing a long fitted dress. That experience was unacceptable. read more

Im appalled how so many shoppers at this store are walking around without a mask and staff/management allows it. I was there on Friday 12/17 and had to leave. No wonder the numbers are going up. read more

Surprisingly great deals on nicer lines here... I am a fan of Lauren, well made and always flattering dresses... during the clearance sales, they were excellent bargains to be had... and I found some nice cold shoulder cocktail options. Always a fan of the INC line they carry as well... if any time to go, it's now, during these sale weeks. read more

Macy's Oakbrook, I went there only to get a deal on men's shoes that came through my email. I printed out the email attachments replete with product names and Web ID numbers. The obviously poorly trained young man that was in the department at 10:45 AM on 6-25-22 had no idea how to sell shoes or a hint of good customer service. He never came out from behind his cash register counter. His answers were short and sweet....."we don't have those 2 styles of shoes." Did he try to find a suitable shoe that i might like? No. Did he contact his manager and ask if he could match the price with a suitable pair of shoes? No. He simply let me walk away. I have a pretty good idea that Macy's competitor at the other end of the Oakbrook Center Mall would have tried their darnedest to sell me a pair of shoes. Right now my wife just said, if you want the shoes, buy them on-line. I know, silly me out there trying to use the brick-and-mortor stores, burning up $6.20 per gallon premium gasoline, walking around in the rain. As I left the young man saying "thank you for nothing" I said to myself it'll be a cold day in hades before I shop here again. read more

I thought I'd try this store again. I went in after it opened after the pandemic and it was a disaster. There were clothes everywhere on the floor. I thought I'd try again because I'm sure they recovered from staffing shortages. NOT!! This store does not take care of their inventory. I will not be back. read more

Macy's - Department Stores Near Me - Oak Brook, Illinois

Terrible customer service. Went in on Sunday to purchase a watch for my mother. I'm looking to check out the watch before I purchased and she approaches me with an attitude. Asked what's with the attitude? Clearly she responds with an attitude. If we were not inside the store I swear I would have punched this lady. I'm not one to hold back my emotions but I was with my mother. Lord forgive me for this review but when I say please don't shop at the watch department I mean it. Don't believe me? Look at the other reviews. Lol clearly I'm not the only one complaining read more

The women's department in Oakbrook is a mess. Evening tops for sale with stains from deodorant, (obviously worn and returned) and hundreds of garments on the floor under the racks and every fitting room was filled with garments from the previous occupant. The prices are not cheap and the new 30 day return policy which is strictly enforced (I waited 32 days and the return was refused) and the lack of organization make shopping for clothes at Macy's a hard job-- not fun at all. It is such a mess, resale shops and the Salvation Army are all better shopping experiences. read more

Spent a fortune in Fragrance buying 8 bottles of perfumes and colognes as gifts and had racked up over a $100 in Star Reward cards. Went to use $70 worth toward a Le Cruset stainless steel pan after sales price and star reward and using our Macy point an over $200 pan for $75. We thrilled - being able to use points on something we actually wanted on the last day of promo. We even placed order with customer service rep to ensure proper processing. Long story short: no call, no email, no pan. Order was mysteriously "cancelled" and when I called back my pan was "sold out". Star points now conveniently expired. Feels like an enormous bait and switch. Next time you receive them use them immediately and in store -buyer beware read more

I came here for the recent Yelp Elite event (Fall Fashion Show). I enjoyed the fashion show and the additional pop-up stations. The Açaí bowls were delicious! Here's what I didn't like... 1. The WiFi in the store was very discouraging. For one of the stations you had to do a style quiz to receive a $5.00 gift card. My husband was a trooper and went outside to download the app so we could participate. 2. While waiting in the line for personalized candles a couple of women were asking a sales associate about the left over swag bags. She was very rude in responding that they were only for the fashion show. We later saw her hand them out to a few other women that she appeared to be friends with. 3. The styles shown in the fashion show should have been visible for purchase. We had to search through racks to find items without the help of a sales associate. It was a great opportunity to experience fall fashion and learn about the other vendors. Thanks for putting on a good show. read more

Ordered 3 sets of water glasses and received a box yesterday with nothing but broken glass in it. There was absolutely zero care taken with putting these 3 sets into the box they were shipped in. There was no wrapping on the inside to cushion the goods. read more

Customer service is horrendous the attitudes of the young ladies at the online pickup and return area is appalling if you have a choice do not go to the oakbrook terrace location just keep your money because you're not going to get anything but nasty rude evil people that wait on you if you have to do a return or pick up just stay away read more

Use to enjoy going to this store in previous years, however quality and selection is quite poor now. My biggest gripe was that they closed/cancelled my charge card that I had for over 20 years. What a good-riddens for them, never want to buy their products anymore. Would not recommend to shop here anymore. read more

Let's play a little game of Never Have I Ever. Never have I ever shopped in a sale section where one of the shelves is falling off its hinge from the obvious mad rush of customers flowing through the store. Never have I ever asked a Macy's employee - or employee anywhere I've shopped, for that matter - a question about a sale they're having, to which I get the irritated response, "I don't know! I just got up to the register!" Never have I ever told a saleslady (the same said employee) that I would keep looking around before purchasing my down comforter and had her half scream-half grunt at me like a 5 year old child with a temper tantrum and massive attitude. It was something along the lines of "oh my GAWDDD!" Ridiculous. Go home and take a mental health day, woman. And does dress code really include those light blue flip flops you were wearing? The happy ending to this story is that a woman named Ayshia provided friendly, prompt customer service, as you would think any employee on any job would strive to do. She helped me look up the inventory on the comforter cover I was eying, called the Macy's at Fox Valley mall, and put my items on hold for me. read more

Wow, there is a huge disparity in the customer service here. I normally shopped at juniors and the professional section, and I never had a problem shopping here until shopping here for a down coat. "Are you done yet?" Who greets their prospective customers like that? When I finally purchased my downcoat, the cashier asked me "on the hanger or in the bag". Who says that? I bought a down coat, of course I want it in a BAG. She then shoves it in the bag without a dust-free bag. Who is expecting to wear a down coat ALL YEAR LONG????? After noticing within seconds, I went back and asked her for a dust-free bag. She rudely corrected me and asserted "well, I did ask you if you want it on the hanger or in a bag". Who would know what "on the hanger" means? Can you make me feel like less of a dumba$$ please? I can't believe I even signed up for a credit card with this lady. You're lazy. I hope Macy's realizes how much of a liability you are. Cancelled my credit card and will refund EVERYTHING I purchased that day. read more

It was soooooooooooooooooooooooo much better when it was Marshall Field's. I don't know how anyone can find anything to purchase. Every department we walked through had merchandise all over the floor and it had only been open for an hour at the time. We could no longer remember exactly where the department we were looking had moved to, and we could not find an employee to ask. My husband finally spotted an employee ringing up a sale and asked her. Business if off because there were sales everywhere and that's not just because it is a holiday weekend. Move on. read more

Macy's Oakbrook Mall needs to attend to it's dressing rooms! Trying in dresses we found a broken bench and a pill on the floor amongst the stark cell like surroundings. Our salesperson was very nice and gave us an additional coupon. As per usual Macy's Oakbrook Mall is as far from upscale as upscale can be. Start with a coat of paint, everywhere. Next, enter every dressing room. They are riddled with broken, hooks, benches and in general disrepair. read more

Macy's - Broken bench and a pill! - Department Stores Near Me - Oak Brook, Illinois

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Disgusted with Macy & their terrible customer service.. Ordered a couch in beginning of October, going on 12 weeks now.. They said it will be here by December 6th, most likely sooner, they give later dates cause of Covid and all. Ok, I understand that.. As long as it's here before Christmas. Salesman said "of course it will be here by then, I PROMISE." Here we are days before Christmas and NO couch. Macy's apologizes but has been unable to track couch or update deliver date, they are "so sorry for the inconviance" Everytime I call customer service I get a different response. I was initially told the couch was in the warehouse waiting for delivery to be set up, then the couch was lost, then the manufacturer was unresponsive to their requests, they don't know where the couch is, on & on.. I am now being told to contact the manufacturer myself.. Manufacture- Johnathon Lewis so far has been unresponsive to voicemail and two e-mails. Macy's makes promised they can't keep and they generally don't care. read more

Always enjoy shopping at the Oak Brook Macy's. Many Brands to select from whether it's for myself or the grand children. Sales are really good and the Thanks for Sharing program is great. read more

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I hear a lot of pro-Marshall Fields people who are just upset at this Macy's because it's no MF! Honestly, I like Macy's because I always walk in hoping to be able to buy some east coast fashion wear and not just the midwestern sweats/uggs. This happens to one of the better Macy's in the Chicagoland area simply because the bar isn't set too high for them anyway. Generally, Macy's is known for bad service, aloof staff, shifting policies, mismanagement and such. This is the one Macy's where I feel I can actually have a decently intelligible conversation with someone behind a counter and they'll 1) hear and 2) understand their customer. I do like their selection the best compared to Woodfield, Old Orchard, State Street & Water Tower. read more

Wanted to have a nice shopping experience with my family this weekend but things didn't turn out the best. We went to check out and the lady her name is Toy stated on her name badge. An older lady that works in luggage. She was absolutely rude and made ignorant comments. Definitely need to teach her customer service or have her work in the backroom. read more

Absolute garbage furniture and customer service. What is the hype about the Radley sectional? Our first try, every section of the couch squeaked when you sat on it. The "upgraded, custom" fabric is cheap. The throw pillows are stiff and have about 4oz of poly fill. Customer service is impossible and the squeaky couch was not picked up when the replacement couch was delivered. So I have a replacement, and a large squeaky sectional on my driveway..... read more

Suzanne and Kelly were absolutely amazing they were patient fast and gave me the best service I came in to get my aunt in Arizona a perfume and my aunt around 56 am not sure what taste she has they got me the best perfume for her also I ended up get my hubby a Cologne also . read more

Bought furniture from here and it arrived damaged, had to wait over an hour on the phone to be told they don't have any more of this couch and they will have to wait 3 months for a replacement. The customer service manager Jose was really rude and argued with me about who's fault it was. They offer 0 solutions. DONT BUY FURNITURE FROM HERE read more

Great store to shop. Always top quality in their products, the staff is friendly and helpful if needed. There are many sales going on there and a huge collection you will ever find. Might not find offers like this anywhere. read more

Tried to call furniture store - only recording, no selection for furniture, no human answers Hopeless management read more

Consistently horrible customer service. They obviously don't practice the "customer first" culture. Sales people are rude and act like you aren't even there. Pretty sure they are trying to play the invisible game, hoping you won't notice them. Aweful!! Every visit. I shall shop at Nordstroms from now on. read more

This space used to be Marshall Fields. Macy's is not even close. It is dirty, dark, and messy. I went there to buy Karl Laggerfeld boots which I saw on line "available from Macy's". I wanted to buy them on line, but wanted to try on for size (any style). The retail clerk had no idea what a Karl Laggerfeld boot even was! Used the lady's room, filthy. Escalators, filthy. Clothes throughout the store in piles on the tables. Couldn't wait to get out. Will never return. Wanted to give it zero stars. read more

Was just doing my Christmas shopping just now and approached a clerk to ask if there's an available shoes on the size I need and out of no where she screamed literally yelled at me with no provocation, to get in the line behind the register and just ask people on the register for it coz she was only there to clean up and do displays on women's shoe section. I'm okay with lining up but seriously I did not deserve being screamed and to get everyone's attention, I did not want that. If she's tired or she has frustrations, I have my own too but I don't bring it to work and vent on innocent people. Worked 4 days straight taking care of patients this week and doing last minute Christmas shopping, I'm tired too, exhausted, I didn't deserve that, I don't scream at my patients, never. I'm obviously not coming back. read more

This review is specifically for Syed at the Oakbrook store home furnishings department. He was fabulous to work with...responsive, polite, and professional. I called back for a price adjustment after ordering a sectional, and he handled it with ease. Plus he's just a nice human. read more

This place has gone completely downhill. When it was a Marshall Field's, you walked in and were warmly greeted and surrounded by appropriate for the area high class and quality products. Now it has a cold feeling, surrounded by products that are far cheaper than what people who go to Oak Brook center are looking for. The store is not maintained nearly as well either; it is constantly dirtier and dingier. The bathrooms are a perfect example; by far amongst the dirtiest I have ever seen in Oak Brook center. I walked in to the Men's restroom and was so overwhelmed by the smell of urine I walked immediately out. It smelled as if someone urinated all over the floor weeks ago and no one cleaned it up. The service is fine, for a Macy's. The products are store appropriate, but as I mentioned; they are not appropriate for the kind of clientele Oak Brook Center typically serves. You're not getting Marshall Field's quality products or service, that's for sure. The downstairs cafe feels old and out of date; the foods are often lacking in variety or are uninteresting. Quite literally, the only reason I would enter this store is for the Marshall Field's Frango chocolates. I've lived in the area for a long time and my family frequented the former Marshall Field's, so I have seen firsthand the low-rent nature that Macy's has used to replace the classy and reputable Marshall Field's. The Macy's is a huge tarnish on the otherwise shining shopping mall that is Oak Brook Center. If the Marshall Field's family saw that this is what has replaced their sublime brand, they would roll over in their graves. read more