Macy's in the Chanel (make up) department was not helpful at all. Me and my mom was looking for a pressed powdered foundation and lightly swiping our fingers to see if the color goes with our skin tone and she looks at us because then we were looking for a tissue to wipe off the powder which we found ourselves. This other lady comes and she immediately helps her. Noticing that she was helping someone else we waited until she was done and she still didn't bother to help us. I asked what was the pricing for one of their lip sticks and she gives me a price. And still NO HELP after this. I'm wondering it was because me and my mom didn't "look fancy" or "dressed up" is the reason why she didn't want to help us? Idk but I've never seen such poor customer service. read more

Been here so many times, I can't believe I never wrote a review. This location is bigger than other Macy's with 4 floors of fun. We don't usually get asked if we need help, which is fine with us. We always have friendly customer service at this Macy's. read more

This place give the worst costumer service ever!! 1st floor... I say most of their cashiers are useless. I waited 20 mins to be rang up when I get to the cash wrap this Asian guy said his register is close. So I went to the other register, this lady rang up her last guy and she said that her register is close and to go the the Asian guy by Levi's. I told her that he sent me there because his register is close..... what a horrible client service! Prior to this.... no one actually tries to help you or see if I needed any help. I talked to the Manger Noah and said that most of them are personal shoppers.. who the hell are the cash wrap people if most of them are personal shoppers. While he just stands around and talk stories to this other by fragrance... you would think that they would actually be more helpful because of this pandemic.. since their business is down, but I guess they don't really care. read more

Went to do some prom shopping for my cousin last night. We went to a department store to look for his shoes and there was only one sales associate with a crowd of people, sitting and waiting to do shoe checks. Now first thing's first, I used to work in a shoe place before and I totally understand the anxious feeling you get when you've got a crowd of people waiting and looking for shoes but if that be the case, please be mindful and assist each customer to inform them that there will be a wait considering the crowd that's there. My cousin and I were waiting for a bit and we didn't mind at first but I felt a little irritated at the fact that the associate kept walking past us, ignoring us for about 15 minutes straight, mind you we kept calling and asking but he just acted like we weren't there. Anyways, there was another associate that came in and we were grateful that he came and helped us out. We eventually found the perfect pair of shoes! To top it off it was on sale! read more

Of all the Macys on the rock, this 1 is the best for selection. Went there last night with Mamason to look for an outfit she could rock an upcoming fundraiser we're attending. They had a wonderful selection of 'women's' clothing from popular/contemporary designers to clothe any style preference. Then we went downstairs to get a pair of sandals and they had their sales racks out. I ended up buying 2 pairs of Nine West shoes at 65% off, even though I wasn't there to shop for me ; ) read more

This Macy's is good and has a great selection in my opinion. They have high end denim, Coach/Michael Kors in their purse department, and also lots of cute BCBG stuff on the 3rd floor. read more

Usually just come here cuz my gf wants to look around. Checks out if her perfume is on sale, then looks at the watches. Just window shopping, doesn't cost me a dime! But if we do buy stuff this is the place especially if they have sales going on. read more

The had a great sale this past week. 25% of already discounted and clearance items. Bought a bunch of things at a steal. Probably the best deal I've seen them offer in a while. Keep a look out for the next friends and family coupon in the mail. Way better than the bogus "1 day sale" they seem to have ALL the time. read more

I can always find something I want in here. They have a good return policy ;) This is probably the only store you can do "extreme couponing" at, especially during sales! Gift cards, coupons, sale prices, and BAM! you just scored 80% off. I love shopping here ~ read more

The sales are crazy and it will leave a hole in your pocket. Found what I needed in the store. Stores quit busy so check out usually takes a while. read more

I would call myself a Macy's shopper. I do majority of all my shopping for clothing and shoes there. I do love the items I can find in the fashion accessories and sometimes even the most expensive items are on sale (50% off or more) and the experience is always made better. Sometimes the experiences are overwhelming. Especially when I'm trying to look for new slacks or a particular shoe. But it's handy I have a friend who works there and has the patience to help me. I actually spend majority of my money in the children's section. While I don't have children myself, I am an aunt :D and a godmother, so I find myself there. I like their selection and choices I can purchase. Although sometimes when I'm trying to look for clothing it seems like things aren't organized in an efficient way. But it is at the same time. But it's a rather big store and I prefer the Ala Moana one over any other location on the island. read more

I knew l could count on Macy's Lingerie Dept. To find what I needed for my daughters PROM and if I forgot my coupons, they always seem to help me out and I always leave a happy customer! read more

David, the manager on the men's floor, and Michael the new associate, really made our experience enjoyable. David genuinely cares about his customers satisfaction and it shows. I was never a fan of Macy's before, but I most definitely have a changed outlook now. Thanks so much! We will be returning! read more

Great customer service by Tam in the children's section!! I rarely shopped in this corner till my baby girl was born and I received so many clothes from here! I loved all of them that I had to come to get more - especially since she's outgrowing them like crazy! There are so many cute outfits that are affordable and comfortable! And they have such great deals! Love Tam because she was helpful and informative and super friendly. I will be back!! read more

I have to judge. The sign by the elevator says that there is a restroom on floors 1, 3, and 4. Awesome. Just need the one. Not for me, but to change my daughter. Went to floor 1. No bueno. Didn't see a changing table in the men's room. Maybe it was in one of the stalls in use, but it wasn't out in the normal spots. So went to floor 3. The sign didn't call out a family restroom on any floor, but thought it might be on the floor with HR services and the salon. Nope. Bathroom was pretty gross, and still no changing table. Real need for one, too, as a guy went in after me, his baby daughter in tow. I assume by the hurried look on his face, he was looking for the same thing. Luckily, I did have my wife with me. I was trying to help out since she's not supposed to lift anything right now, but Macy's didn't help with that. They had a changing table in the women's room on floor 1. Did they on floor 3? I'm not sure. My wife decided the couches and plush benches the women's room have worked just fine. Now, I'm not asking for a La-Z-Boy recliner in the men's room. That'd actually ultimately end up being pretty gross. But a simple changing table would be nice. Some dads do try to help out, but we need a little help in return. (Full disclosure: There may have been one in the men's room on floor 4; I just wasn't in the mood to try a third time. And no signage led me to believe that was true.) read more

In the women's department at the cashier register three Filipino ladies having a conversation only one made eye contact and then pushing each other so one would ring us up. None of them wanted to. One said she's going lunch and the other said she gotta go bathroom which forced the last one to help us. No eye contact nothing when I asked if she took the coupon that same in the mail. She mumbled no without looking at me. Third her three times paying together I don't know what part she didn't understand. read more

Clean, lots of variety, but selection of slacks is limited for my size. I am 34W 30H, but all gone. I guess too popular a size. Checked other Macy's the same. read more

Took the day off and tried returning some online purchases. Unfortunately, the rain took down Macy's computer system. Even in-store purchases look like they'll be a pain today. read more

This place is pretty huge. There's a couple of different floors and I don't even know what's on each. I don't usually come here just because it's so big and it gets really crowded and comfortable. I only come here is to return stuff I've gotten for Christmas or for my birthday. Up until a couple of years ago, I didn't even know that they had practically an entire floor dedicated to household supplies, kitchenware, and wedding-related stuff. read more

1st 5 star I have ever given for any store. There is a small section called "LANCOME" for lipstick and perfume and stuff that I went to before Christmas that was located in Macy's at Ala Moana. I met one of the most nicest woman ever in my whole life! Forgot her name, but she was the oldest Asain lady there. She helped me with absolutely everything without going overboard. She recommended the perfect perfume for my wife. My wife loved it! She even wrapped everything up for me so I didn't have to wrap a thing from there for Christmas. She was outstanding! Best customer service all year goes to LANCOME!!!!!! read more

Not much of a coffee person I usually get the . Though this time I thought I get a drink as I'm feeling s little tired and thought coffee would give a slight boost to get home. Not knowing what to order it's a good thing for their signs. I am trying the midnight mint mocha, it is yummy ! They weren't that busy when she got there got a little nervous as it was almost my turn, luckily two guys came in I let them go first . The lady was patient I think initially she thought I was just standing there for a freebie lol. Finally, it's my turn and she tells me are you getting anything like I don't think that was the right approach but some people don't have manners or bit trained well with customer service. I told her I'm sorry I just didn't know what to get as I'm sort of tired so I thought Mr I get coffee though I usually get your desserts so don't know what to choose. Instead like other Starbucks asking what flavors you enjoy or any help. So I told her I'll try that midnight mint. She tells me what size omg idk how to order. She pulled out a cup fir the the guy before me and I said I'll take that size, she rolls her eyes and tell me yours will be cold and one in this type of cup so I said ok I'll take that . The flavor is great the service was fast the lady giving me my drink tells me here you go thank you fir coming in ..... for her this place gets the five star! read more

I just left alamoana macys very upset from an unhelpful sales associate. I went to get my VIP free gift with Estee Lauder purchase. The sales person asked if I needed help. While I was starting to ask her what I needed to get the free gift, a male Japanese tourist went right in front of me and made a gesture that he was ready. The sales person said she can ring him up then told me shell be with me in a min. Now I have nothing against Japanese or tourist but I was very upset that the sales person allowed that to even happen. I use to be a devout Macy's shopper but now I will be boycotting them. I'll stick with Nordstrom who had excellent customer service. read more

Bathrooms by Alan Wongs Are half star. No hot water, generally dirty looking. I. Mean it is Macy's.

Good sales but CLOTHES AND HANGERS ALL OVER THE FLOOR! Well what can you say when you see a kid swing an item and let it fly onto the ground and run away. Wheres the parent? Oh shopping. I guess you can blame customers that dont know how to shop and workers that dont know how to place the correct size clothing on the right hanger. read more

Best mattress purchase ever with the help of Fred. Prices were better than America's Mattress by at least $100 and selection was just right. Who needs to be overwhelmed with 40 choices anyways?! Great service at the store. Delivery is honed into a two-hour time frame, calling you 30 minutes prior. No need to stay home all day waiting for delivery! They even vacuum around and under your bed before placing the new mattress set! Save time and go there first. No need to shop around. Will definitely make all future mattress purchases there. read more

Went in looking to purchase a suit, spent over 30 minutes trying things on myself, being practically the only one in the department you'd think someone would ask me if I needed any help. read more

Macy's Ala Moana is my official "Christmas" store. It just has that aura of merriment no matter what time of the year I come. I must say, I've never had a bad experience here. read more

Love Macys!!! We got my man 4 new dress shirts & Cool ties (for upcoming business trip) & I got cute shorts & top Great deals 40%-50% OFF then additional 15% when using My MACYS card oh yeah we went CRAZY lol need to up my credit limit...lol!! read more

Such a nice store! Love the environment and the large selection of brands. We especially like this location because the kind staff. Tracy at the Estée Lauder was super helpful and nice, as were the workers in other departments. read more

Cheap jewelry -even in the fine jewelry section! Everything is 'cultured' , 'man made' , 'silver plate' or fake grown in a lab gemstones ...disappointing.Macys used of have higher standards ..why are we paying more ( for less)? read more

I have a great customer experience with macy's today. The guy at the handbag section helps me a lot. Sorry I didnt catch his name

One of the worst cologne department the lady took forever and there was nobody to help me when I was actually going to purchase something they need to have more staff working it took almost an hour to order two bottles of cologne unbelievable way too busy not enough people to help you they need to step their game up and hire more people to help I'm just a customer they can do better read more

Be sure to ask the sales associate for the best discount deals you're entitled to. Sometimes you can get 25% off or better. But they won't tell you. I take all my coupons with me, and sometimes the deals are incredible, and other times not so. It seems like it depends on how enthusiastic the associate is. read more

Giving 5 stars service to Darrell in the mens department for his professional service helping me in finding me the right pants with the right fit! read more

Most of the time, I'm not sure what Macy's store policies are on customer service, sales, and merchandise returns. Question various salespersons, you get different answers. Nothing consistent. Recently, I purchased a blouse that was on sale during preview day . I had forgotten my 15% discount coupon, so I returned the next morning during the sale day to get a price adjustment. I was told that I would not be able to get a price adjustment with my coupon, but if I opened a Macy's card account, I would get a discount. I told her that I didn't want a Macy's card. Never did. She repeated that I would not be able to get my price adjustment with my coupon because I had already made the purchase. I promptly replied that apparently Macy's would rather have customers return merchandise than give the small discount as advertised. I told her that I wanted my money back and that I really didn't care for the blouse after all. Not a "must have". Nordstrom and Neiman Marcus, here I come! read more

Honestly, we never really had much trouble with macy's until recently they overcharged us. It was just messy and confusing, and we just had to take responsibility for something we didn't buy. (I mean the star rewards card system, not the cashier) The store itself is okay, just expensive on some items and customer service can be really rude by the ladies. However, the "meh. I've experienced better" just really suited the whole Macy's experience and really, it's not the best. OH & for the fact that when you try to go to the store and ask for help about your macy's card, no one knows how it works! It is so inconvienient to always have to call their stupid customer service line because they make you go through so much just to talk to an agent. read more

Macy's has great sales on household goods. There is a sale almost every day and coupons can be used to double up on savings. Sometimes they give out discount coupons if you forgot yours at home! Customer service is good. Their staff is friendly and returns are not a problem. read more

I have been on a budget for the past month now. With that being said, I have been trying to avoid all malls at any cost just because the temptation is too high! I used to go to macys at least 3 times a week before my budgeting. Anyways, today was my first time going there in what seems like forever, and let me tell you it looked so different! Had I really been gone that long where I did not know my way around the store? They are doing so much renovations! They are moving whole sections to different parts of the store and even different levels. It does look a lot better and even more spacious, just in time for Christmas which is right around the corner. The only bad thing was that the escalator between the first and second floor was broken. That meant jam packed elevator rides, even more so since there is only one elevator. read more

Great customer service. We returned a prom dress with no questions asked, even got a nice discount on the new dress we purchased there.

In general, Macy's provides with good customer services. So I am still giving three stars. If not for day's incident, I will be giving 5 stars ;-) But because of today's incident, it's three stars. So, let me talk about today's incident. I went to the store to do an online return. As the sales person, Aryah, finishes ringing up another customer, she leaves the register. I know sales people don't get any comissions for doing a return. So she just ignored a customer.As Aryah takes off, seemingly another sales rep warns her. Then, she finally comes back to the register and tells the other sales person 'I didn't see her'! What a joke ! I hope Macy's will retrain Aryah so she can spell 'customer service'. I ended up with another pair. And, yes, I didn't give the comission to Aryah. read more