PERFECT! This review was from 12/22/15. We came in to shop for a Christmas present for my father and were debating on purchasing a sports jacket or a fragrance. The jacket selection was okay, so we headed over to check out the selection on men's cologne. We were immediately assisted, and tried a few samples. The lady helping us quickly found one we both liked, and got us a great deal with some extra fragrance samples. Aftermath: Dad is happy with his gift, and we are even happier! read more

The worst Macy's on the Island! (AlaMoana). Over crowded, over priced. Caters to Tourist!. Shame on you Ala Moana! You will fight traffic, you will fight parking, and you will fight crowds. Not worth the troubles. Besides if you ain't a tourist, you will not be treated well. I walked around in the men's dept for 1 1/2 hrs. I've asked a few associates where something was located and I only received a point of a finger with a blabber of it's over there. No help at all. The lack of items on sale, definitely is cater to get tourist money. Besides that, what I thought was a few lonely fellow shoppers chatting it up with me. Finding out after from my child when we left the store, that they been following us the whole time, huh? How come I never noticed them? Guess they wasn't shoppers at all. But floor walkers, lol. If I only knew, I would have asked them for help with locating a few items. You can find more things on sale at the other locations. And I'm one for bargains, especially living on expensive island. Pearlridge has a separate dept located outside of their primary store, that only has sale items/clearance items. Hands down the best Macy's is at the KaMakanaAlii Mall. The selections may be limited being that it's a smaller store. But the associates are friendly, helpful and courteous. No matter if your a tourist or local. And that counts more then anything in my book. read more

I love this Macy's location. Best customer service! Employees are friendly, helpful and their suggestive selling methods are effective and not annoying: It's based on you not them just trying to make another sale. There is one salesperson (Sheri) at the watch counter who is awesome. The gals over at the Mac cosmetics counter is also great. Patient, helpful and friendly. read more

I can not EVEN to begin to describe the HORRIBLE customer service that my daughter & I received this evening. Two girls, Mae & Sheree (or Blain as I later learned) were having a personal conversation by the Benefit brand counter. I stood close to them as my daughter went to look at the products on a shelf close to the employees. We were not acknowledged at all. I asked my daughter if she knew what she was looking for. The 2 employees finally looked up. Sherry/Blain turned and said hello to me, but then turned back to Mae to continue their conversation. What? I just made it obvious that my daughter needed help to look for something. And you really are just going to go on as if I am not there? My daughter thought when Sheree/Blaine said hello, that they were asking her for what she needed. She started speaking & looked up to see Mae walking away, and Sheree/Blaine still talking to her, completely still ignoring us. My daughter looked at me, and asked if we could go. She felt so horrified that the cosmetic employees so blatantly ignored her. All she wanted to do was buy a product that her friend had recommended to her. I was ready to buy it. But, these two employees at Macy's decided that their personal conversation was more important than a guaranteed sale. I would like to say that we walked at 8:35 pm on a Thursday night. So near closing, but not close enough to get this kind of treatment. I followed my child out, completely shocked. But then I got smart and decided to try and speak to a manager. I got on the phone and called the store as I was right outside. As I was navigating the automated operator, I marched back in to find the two employees and get their names to pass on to the manager. I found them both by the Lancome counter HAVING A PERSONAL CONVERSATION. They saw me approaching and stopped. I asked Sheree/Blaine what was her name and she replied back to me, "What's YOUR name?" I told her and again asked for her name. She told me, "Sheree." And I asked the other girl and was told her name was Mae. I walked over to the swimsuit area to ask for a manager to meet up because I gave up on the phone. The sales associates in that section were very apologetic when they heard my complaint and said that the cosmetic section can get like that. WHAT? If that is the norm, then it is no wonder that Macy's stores are closing. Donald, the 2nd floor manager, came over to address my concern. He asked me if we could walk over so I can point out who the employees were. I couldn't find them, so I asked one of the counter employees. They directed us to the Chanel section where Mae was. (It was kind of funny, because when Mae saw me with the floor manager, she tried to hide behind the large post near the Chanel register.) Donald approached her to ask about the incident and she said she had no idea what I was talking about & that she wasn't in the Benefit section. I was shocked. Not only did I experience this horrible service, I found someone who tried to lie about it. Needless to say, she slipped up when the manager asked about Sheree/Blaine. Mae did not want to name her friend because Sheree had given a FAKE NAME. Blain was the person's name. Donald was not happy. I am not happy. Donald was very courteous and said he would follow up with the two cosmetic managers, Paulette and Darci. He asked for my name and number and gave me his card. Donald mentioned that the incident would be brought up to the store manager as well. I remember when Macy's used to Liberty House. Heck, I worked at Liberty House. If ANYONE had treated a customer like that, we would have been pulled into the store manager's office and FIRED. I can't believe that employees can be so callous. I could have easily walked into Sephora instead to purchase Benefit products, but I went to Macy's because that's what 1st came to mind. The fact that my daughter was treated like this is even more shocking. I guess customer service is not held in high regard for Macy's Ala Moana cosmetics section. I will follow up with this review if/when Macy's management gets back to me as Donal promised. So far now, I do NOT recommend coming here to the cosmetic department. Go to Nordstrom, Sephora, Bloomingdale's. Heck, I'm pretty sure anywhere would be a lot better than we just experienced. read more

You know what is the most important thing to a mall? Somewhere to sit down for those bored boyfriends and husbands! read more

Shu is in the footwear/shoes department on the 2nd floor she really helped me find the perfect formal heel last minute I appreciate her so much..Thank you Shu!! read more

Macys ... Macys used to be one of my favorite stores when I was younger. I remember that I had such a fit with my parents is none of the clothes they got me wasn't from there .. right now you're thinking 'what a spoiled brat' ... yes, yes I was ..... I think the last time I was physically in Macys to shop, was about 10+ years ago .... otherwise I was there to eat at the Pineapple Room or visit the bathroom :)) Anyway, it was my madres birthday this past Wednesday and she loooves Michael Kors ... to my defense I don't go to Ala Moana very often anymore so I wasn't even aware there was a Michael Kors boutique seperate from Macys until AFTER I bought the gift!! :/ Back to my story!!! I went online to see what Macys had .... now ... I know nothing about Michael Kors to be honest. I don't know whats the latest and hottest, how to tell if it's a knock off .. nothing. I collect all things Coach, Burberry and Juicy Couture dammnit!!! Looking at these bags did no use for me. I had no clue which one to get!! We had to brave the mall for this one!! My prima, myself and my home girl marched to Macys to investigate further and possibly wrangle a sales assistant to help us. Man ... was I overwhelmed with all the makeup kiosks they have there as soon as you walk in. Talk about overload :( But, I got sidetracked at the shoe department right next to MAC ... a sale on shoes? Say what?! Hahaha!! No!! Noooo!!! The force is strong at that department!!! I resisted the urge to buy another pair of shoes that will hardly be worn, but would look fabulous standing next to my other pairs in the closet ... We headed to the Michael Kors section. Looked around a bit, oh and ah'd at some bags. Then, we noticed that we were being watched by Macys security a few feet away. She was an older woman ... wearing a red jacket. FYI, all Macys security wear these quite noticeable red jackets. And I'm letting you know this because of how annoying it was to see her just staring at us. I mean, we saw you watching us, but you're still gonna stand there and lock eyes? o.0 Mind you, she stayed there looking at us the whole time until we left with PAID purchase in hand!! Moving on ... a kind younger sales associate walked up to us and asked if we needed help. The three of us said 'YES!' at the same time. The 1st dreaded question she asked ' What handbags does your mom own already, so I know not to show you them'. That was like a dear in the headlight moment .. Ummm I don't know that answer to that question!! That's pretty bad, I never really paid attention to what handbag she was using whenever I saw her. So she asked a second question "Does she like small bags, big bags?" ... bloody hell! How could I not know the answers to any of this?!?!? ;( I guess she saw the anxiety emanating from the three of us because she started laughing, and told us that everything was going to be alright. She showed us a bunch of new ones, one that were being discontinued, and ones on sale. I gotta tell you, I am so thankful for this woman who took the time to not only show us the different hand bags .. but to also explain the stitching, the leather ... which made me wonder, why she wasn't working at the actual boutique because she had a lot of knowledge of the products :/ She helped me pick one of the newer ones ... the name of it? Ahhh ...Don't ask me this!!! know it was the large size in black and gold!! Hahaha!! Needless to say, when I presented it to her at her bday dinner at Home Sweet Cafe, she screamed for joy. So I guess that's a good indicator that she does NOT have it in her collection :D It made my day!! So THANK YOU SALES ASSOCIATE WHO'S NAME I FORGOT!!! YOU ROCK!!!! And to the older security woman following us ... I'm not sure what made you think we looked like we were going to shoplift things in the store. You should've walked around your area and observed the kids that were stuffing things into their bags instead of watching us like a hawk. Just saying .... read more

I used to go to Macy's all the time for all my make up and other stuff. I cannot stand the sales people pushing their credit card on you every time. I say no but they still push, I don't use credit cards but they still push. NO NEANS NO! I buy all my make up at Sephora. I love Sephora! They have every brand and more and you earn points for free make up samples. I even buy my perfume from Sephora. Macy's has gotten so BAD! They even told me I can open a credit card, charge my purchase then pay it off with my cash right at the register...um....NO! They don't understand the word NO so I have never gone back again. I know many of my friends and family who don't go anymore either. Sephora is great! They are friendly and they have EVERYTHING! read more

The term customer service has seemed to change in meaning. The person I dealt with today was not designed to talk to people. Condescending attitude coupled with being uninformed on the product led to this shopper buying online. read more

For many years, I thought of Macys as a very good store. I occasionally experienced horrible service, but the many positives outweighed those few experiences. Yesterday, an Ala Moana store manager named Richard sang out to me in a taunting voice , "well enjoy your your free thing!!!" after I tried to give him feedback about unusually horrible customer service at the Shiseido counter. Actually, I have mainly experienced excellent service. For this reason, I believed that store management cared about customer service and would appreciate knowing how they can improve. What I realized was that since the rude and incompetent Shiseido employee was not processing a computerized transaction (and therefore Richard knew that Macys would not contact me to complete a service survey), he wanted to let me know how much he really didn't care. Another thing I learned was that it can be incredibly difficult to even locate a manager at this store if you need one. So although I have been very fortunate to have experienced excellent customer service at this store, I now realize that it must be due to individual employee motivation but definitely not from management. Incidentally, the reason I was there was because the Shiseido employees pressured me to buy some products I didn't urgently want or need, and kept saying " just 37.00 more and you will get the Camellia Club gift". Because they had always been very nice and clearly wanted sales, I bought products I could easily get anywhere else at any time. SEVERAL MONTHS passed before I received a call that my product was ready for pick up. When I got to the store, there was only one woman behind the counter. She was facing her computer screen and turned away from the customers. She stood that way, DOING ABSOLUTELY NOTHING and never looking up from the screen for a full five minutes. She wasn't even interacting with the customer I presume she was helping. Two customers arrived behind me and she never looked up or reacted. I finally asked her " excuse me, is there anyone who can help us?"She looked up briefly to say , "I'm the only one" and immediately resumed her trance in front of her register. Realizing she had no intention of getting help or of expediting herself, I went upstairs and completed a transaction. By the time I got down again, the lady was still catatonic in front of her screen, still "helping" the same customer! I asked the employee at the Chanel counter how to speak with a manager and she pleasantly referred me to some Clinique employees who located "Richard". While I was waiting for Richard, one of the Clinique ladies offered to get the item I came for. It took her about 30 seconds, and she was completely professional and personable. Richard appeared very bored as I explained that the Shiseido service was very poor. When he realized that the fuss was over a "free" item, he became very dismissive and actually TAUNTED, "I hope you enjoy your free thing!!" Bloomingdales, Nordstrom, Von Maur, Neiman Marcus, and probably many more online retailers offer better inventory, promos, and fast shipping than Macy's. It's a pity that Richard and his incompetent employee don't appreciate that. It's more of a pity that the management of the store cares nothing about basic customer service. However, the experience makes me appreciate much more that the excellent employees must be motivated from within themselves and I respect them very much. read more

I was asked to sign up for a "MACY'S ACCOUNT". I was told I would receive 10% off my purchase if I did. I tried to sign up, but I was told I was denied. I was told my credit was bad. I was told I could not get an additional 10% off my item since I was denied. I purchased the item with cash and without a discount. 3 months later I ran a check on my credit. I found out that I had a MACY's CARD. I never received a MACY's card in the mail, but I was told I had a credit line with them. I contacted MACY'S and was told that if I could find the receipt, they would credit me 10%. I only keep my receipts for 30 days. Since it was my fault for not keeping my receipt for 3 months, I was told there was nothing they could do. I never received a physical MACY'S CARD in the mail, but I did receive many of their fliers and advertisements. I asked them if this was the scam they ran to get me to open a MACY'S ACCOUNT- and not have to pay the 10% discount that is offered. Although they told me "no".... I find it rather curious that they would blame me for not having a MACY'S CARD (that they never sent) and for not keeping a receipt for over 3 months. I no longer shop at MACY's. read more

This review is for the Macy's Men's Department. For as long as I have been coming here it has just occurred to me now that although there seems to be alot of selection, its a facade. I can never find anything suitable for the occasion Im shopping for unless for some godforsaken reason Im required to show up wearing Echo or Sean John in which case I wont be attending. For as large of a floor space the mens section has, its astounds me at what they decide to carry. They used to carry a nice selection of Calvin Klein dress shirts but recently Ive noticed that they are replacing variety for more of the same. Today they had three whole racks of the same friggin shirt in three colors. And good luck to you if youre looking for nice slacks to go with it. My frustration is more on Macy's inept ability to provide a wider range of options. I mean they have such a limited variety of nice dress shirts when you take a close look but yet have like 20 different types of Island Style tank tops with fish on them..wth!! Its so hard to put together something that matches if you have a special occasion to go to that doesnt require baggy pants and a tilted baseball cap. and dont get me started on their Aloha shirt selection which hasnt changed since 1985...Ok just a few thoughts. Not everyone wants to wear the most gaudy looking aloha shirts possible, Tom Selleck made this type of shirt popular yeah sure but for heavens sakes people once thought his mustache was the shit also. read more

This review is for the Macy's Estee Lauder cosmetic counter. I endured horrible customer service. I interrupted two associates gossiping. So now I go to Nordstrom's for Estee Lauder products. read more

One of the flagship department store of the Ala Moana Shopping Center. It's a nice store, but a Macy is a Macy no matter where you go. Plus, I miss the Liberty House. read more

I love CK tops for work and have more than I would like to admit. This Macy's has a huge selection of Calvin Klein. Even the men's department wasn't half bad. I had parked outside with the intention of just passing through to get to the mall and ended up spending a couple hundred dollars on new outfits for work while on vacay. Take my money Macy's, thanks. read more

This department store is overwhelming, huge, and a hot mess. Pay my bill, returns, or finding a gift are the only reasons why I visit Macy's. read more

SANDY working the jewelry department on Black Friday was a huge help. Not only did she have a large line, she took the time to answer questions and even set the watches I bought to the right time AND date so that I was able to walk out of Macy's with a full functioning watch. She was so patient and well composed! read more

Review your Macy's bill closely -- Macy's/AMEX will consistently add on a $2.00 charge even when there is a $0 balance. The rationale is that when they issued the bill, it had a balance, even though you have 20 days to pay the bill and have paid in full. When you complain, they remove it -- if you don't bring it to their attention, you are paying $2/month for the convenience of carrying a Macy's card/account. That's $24/year for Macy's and $ 24 for Macys/AMEX. It doesn't seem right! read more

Caution shoppers, just stopped by Macy's at 11:00am on a very non busy day. Watch out for the lazy lady in colonge department reading newletter and grouchy. Would have made a comment to her about her attitude but not in the mood to grumble. read more

Ventured in today to buy a birthday present..these ladies that work there now talk on the phone to their friends, other co-workers and friends that stop by instead of assisting customers. They are so accustomed to business being slow, they forget what their jobs are supposed to be! Won't be back Macy's, if I want something it will be online!! read more

Macy's! Well, what can you say about this store, this store is pretty pricey with this bad economy that we are in. But, you must catch a great sale at this place and some of the workers here are not that friendly and the customer service can be as horrible it can get! I always shop at Ross than here. read more

Elisa at women's shoes is not nice. I'm asking for a size and she says yes it's the size.... the one on display. Yes I say I would like to try it on... both sides. Then I ask for another size in 3 other shoes. We don't have it. She shows me her computer pad... then I said that's fine I'll try a size up. Then she shows me the pad again.... I said yes please I'd like to try it on. She seems to be short.... short because she doesn't want to be here on Christmas Eve. I'm sorry! But I'd like to purchase some shoes.... bah humbug! Merry Christmas to you too! Elisa hope you have a better Christmas! 1133am read more

My boyfriend and I went to Macy's this past weekend , to shop for my bday present . I'm not the surprise kind of girl so i knew I was getting a Chanel perfume . We had done some window shopping about a week before and our sales rep Mimi at the perfume counter was just amazing . She was patient and dealt with my "very picky" boyfriend like a pro . But what had me write this review was this weekend when we went back , she was there , she remembered him and was so very kind , especially since he wanted to sample EVERYTHING again! This lady is very deserving of this review and I hope she is treated well at this store . I think I would encourage anyone wanting perfume to go directly to her . read more

This is seriously the first time that I've ever in the history of mankind given a ONE STAR on a ANY store. let me tell you a little bit info about me as a shopper I am seriously the easiest costumer you'll ever know, I'm not hard to please and I don't demand too much attention, and I am very respectful of the sales person even thought they sometimes don't know anything about their products and I will spend bucks on a store that I absolutely like. When I went to this Macy's ladies apparel department I was greeted by this older asian lady that seemed nice, I was nice of course, and told her what I needed which is a white dress, and I already know what I wanted to get I saw it online and called a head of time to have it ready for me to purchased and after telling this lady what I came there for she told me to hold on and she said she'll look for it, I spend an hour looking around waiting for her to come back to me like with the dress like what she told me and when I finally saw pretty much everything there is to see in women's apparel, I saw her on her cell phone talking to someone and when I asked her if she found my dress she said, oh I can't find it, it's probably on the juniors section, seriously? Macy's? what happened to the great customer service that you used to have? I don't know why the lady didn't just come to me sooner to tell me that its on the junior section or maybe have somebody from that department help etc. and I didn't get any apology for making me wait an hour and using work time to talk to a friend on your phone, very disappointed so sorry macy's I'd usually give you a 4 or 5 but my experience at this brand was not good. read more

I never knew there was a watch repair service on the 4th floor. The customer service is amazing. The two men were friendly and nice. The battery was pretty cheap to change on my Michael Kors watch. I will definitely be bringing all my watches here. read more

Clerks always know their stuff. They'll give whatever combo of discounts you'll need to buy that SUCKA. Plenti points, Star points, Macy's coupon. Whatevs. Just so you spend spend spend. No-frills, competent service Fave new spot: "Last Act" 70-80% off section on the 3rd floor, especially MONDAYS when they REFRESH supplies from the rest of the store. 'Cuz it's old and includes returns, check your blouses, pants, jackets, etc., for make-up stains, pilling, seams a'comin' off, wear and tear, and weird smells (okay, am I the only crazy who sniffs at underarms and crotches?). Hey, if you skip those Godivas at the counter, you can buy that one more blouse at $15! Chocolate is gone tomorrow, fashion is foaevahs. Yeah, that's financially responsible. When reality sets in, remember: You can pay off your Macy's card at any register. Remember the old days of Liberty House, when you had to go in the back upstairs to a secret window for customer service, to do that? Modern retail, wowza. Messy, jumbled up supplies, but you're not here for upscale and tony. You're here to shuffle through those bargain sales racks PRONTO, when the day's been long and life unkind. read more

I am a fan of Macy's--so many goodies in one store! I usually browse their shoes section--I like how most of the salespeople there are very friendly and helpful. My mom forgot her Macy's card coupons one time and the person helping us came up with some so we could still get great discounts. Macy's jewelry department has incredible sales around the holidays and I personally think tasteful/thoughtful jewelry make wonderful gifts =). What I don't like is that if you walk too closely to a makeup counter, makeup sales ladies will press perfume samples on you. Don't get me wrong--complimentary samples are great. But for someone like me who doesn't wear perfume too often and already have a signature scent, however, having a sample thrust upon me can be awkward. I mean, I either have to decline the sample and hastily make my escape or take the sample, sniff it, say something pleasant about it, AND THEN quickly make my escape. More often than not, even if the scent's really enchanting, the sample will lie forgotten and unused in a dark part of some handbag. If those ladies really want their perfume to leave a lasting impression, they should use a sales point when they hand out a sample. For example, they could say, "This perfume is made from all-natural premium ingredients and was not tested on animals" (only if their product is really that awesome of course...I am not encouraging lying here xD). Not saying every sales point will get to every potential customer but tagging an appealing fact to a sample is better than just handing out a sample in my humble opinion. read more

I have to be honest that I rarely shop here unless I have a giftcard or I'm shopping for shoes... but I ventured down to the men's department (past the guy in the corner hiding his bvds because he was too lazy to go to a dressing room - yeah i saw you!) and walked over to the children's/little boys section to find THE BEST THING EVER! .... OLD 80'S CARTOONS!!!! Captain Planet was playing and Transformers followed. I want whatever channel they were watching because I'm so sick of all the crap they have on for kids nowadays. Now all I need is an inflatable chair. Anyone know the Macy's wifi password? Then I could at least do work there too. read more

Fashionable clothing, perfume sales woman was an excellent rep for Jimmy Choo line of fragrances... Unreal, professional, caring, high product knowledge & very helpful!!! read more

Worst experience ever at this Macy's. After walking around for 5 minutes in the jewelry section for a sales associate I finally found one who didn't seem happy to help me. Jewelry section a sales lady just kept insisting on opening a credit card and after I told her no thanks she kept insisting. Gave me a hard time throughout the entire time I was trying to purchase a piece of jewelry. As I looked around employees are just talking amongst each other. Customer service doesn't exist here. I will never come back here again! read more

I went to the shoe department this past weekend and I seen a pair of shoes I really liked!! The only thing was that it was $150. I didn't get the mans name that helped me (younger, tall, skinny Asian guy - sorry I will update if I get his name), but he was awesome!! He helped me to get a discount on the shoes, and figured out a way for me to pay for it with a gift card and still get the discount too! What I also liked about him was that he helped figure out my shoe size in that exact brand because they were out of my size. And he had the shoes sent to my house free of charge. They came in just two days ago, and they fit perfect!! I'm normally a size 6.5, but for the DKNY brand I am a size 7. So I'm glad he knew what to do so I wouldn't have to return them for being the wrong size! read more

Huge and very busy since it is located in the ala moana center. Main entrance on the second level is only via single doors and should be made bigger, I.e., sliding doors to accommodate the heavy traffic. read more

I am not a regular shopper at Macy's but when I do need specific items I do know that I can always find them at Macy's Ala Moana. Everything I've read said here the staff is always very helpful and they always go out of their way to find a product I am looking for and even if they don't have it they are willing to place an order for you which is always a great thing. The only disadvantage with coming to this Macy's is the parking situation the parking lot is usually always full, but if I really need to come here to get in and out I will take a Uber ride because I live really close to the shopping center. If you are driving here please plan to drive around a little while to find parking. Macy's has everything from women's clothes men's clothes watches perfumes bags shoes even make up artist. It is a bit pricey but the quality of the clothing and merchandise they have is worth the cost. I have been to the Macy's at pearl Ridge and I must say this one is a lot better because it seems more alive. read more

Macy's - Spending money - Men's Clothing Near Me - Honolulu, Hawaii

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Not really a big Shopper at Macy's but I do like cruising around here sometimes whether it is just browsing around or passing by to get through the mall to the parking garages. There's four levels of madness at Macy's and the biggest one on the island out of all the other ones. Obviously this one has to be the largest because they have everything here from clothing, appliances, hardware, software, shoes, slippers, cosmetics, food, homeware, and many more. I don't really pay attention to the stuff because it is too pricey for me and doesn't really fit my style but they do have good items. All of the stuff here is a little bit on the pricier side. They do have some good sales sometimes. But sometimes with the sales it's still kinda pricey for me haha. They have a restaurant on the 4th top row which I haven't been to yet so I have to check it out sometime. It gets pretty busy here especially during the holiday season. The staff and customer service is good but could still depend on which department you are at. Yelp 365 Challenge #162/365 read more

Macy's or known as Liberty House for the older folk. This Macys is the biggest on the entire island. They have a wide selection of stuff to choose from. They have stuff from clothes, make up, shoes, purses, bedding, household appliances, etc. 3 floors so I'm sure you can find what you need or want. The people who work here are not up to par but they have what I want so its okay. Everything is pretty much clean and tidy. The people who man the dressing rooms are also very helpful, they even switch out stuff if you don't want it. I love that their trying to expand and get more makeup. MAC is always blasting their awful music, but if you run past them you won't see the clown make up artists or hear the music. Overall great place to shop at Ala Moana. read more

Went to Macy Ala Moana store today and yesterday to the Estee lauder counter. My Mom and I brought their product there yesterday from a caucasian lady and had a great expeience. So, we decided to go back today and buy more Estee Lauder products today. The experience today is a 180 degree different. Had a Asian sales lady, she was very rule and not helpful and very wise, we still brought from her, because Mom want the products. If Mom didnt care, I would off walk away. Then, we went to DFS, found the same products for a much better deal and had a 180 degree different attitude from the DFS lady. She was super nice and helpful. So, we brought 3 times more product from DFS Estee Lauder counter. read more

I love Macy's! It's one of my favorite places to shop. Most things are on sale every day and the prices here are pretty good. I love their selection for men's clothing, housewares, and holiday items. I also get awesome deals on Keurig coffee here as well. I've always had the best customer service at Macy's. read more

One day sale 70% off all gold chains and more 9/16 See Sandra Kim at the Ala Moana fine Jewelry counter. Early Christmas present!

I had the most helpful lady help me in the Women's Accessory and Hand Bag department. Her name is Yasuko. She is very polite and informative. I needed to buy a hand bag/tote for my girlfriend for Christmas and she was the most helpful a person could be. read more

I can't ever seem to find the things listed on the Macy's website in the actual store. Oh that's right, the website doesn't ship to HI or show you what's in stock at the store! So we made a trip down to the actual store and tried asking the saleslady today about a certain item, but she said she was in the wrong section (it was on the same floor) and merely pointed us in the direction of where she thought the item might be located. She didn't even smile and her tone was a bit chilly. It would really help if there was a directory of some kind. We had great customer service and help in the kitchenware section on our last visit but not much aside from that. read more