I remember when Macy's was.a high end retail store. Alas, no more. I was shopping for a dress for a holiday event and went to Macy's thinking they would have the best selection, the most current fashions and sales associates to help me. I was wrong on all 3 counts. The place was disorganized, had a bargain basement feel and I was there for over an hour and didn't see a single sales associate on the floor. The changing rooms were unattended and there were piles of clothing in each stall and large racks of clothing outside the dressing area. I left in disgust and went to JC Penny and Kohl's where there were still no sales associates on the floor, but the stores were clean, organized and I could find items I needed in my size. Note to retailers: I believe if you will provide customer service, you can increase sales, build customer loyalty and help our national economy. People need jobs! Hire enough staff to operate your business effectively. read more

I went to this location looking for pants and was helped by Jose. Jose helped me find the pants I need while also helping another customer. The store looked ransacked due to the weekend sale but Jose was still able to help me walk out with two new pairs of pants. Thank you Jose. read more

Wow! I can't believe that I'm giving 4 stars to this Macy's. I dropped by this Macy's because I was on a mission for a new pair of boots that I fell in love with. I had just popped into the Bay Fair location and saw them, but they didn't have them in my size. Thankfully, they did a stock check and Southland had them! For a major sale day, this location was lacking in the employee coverage, but the two ladies working were fabulous! They kept their cool, they made sure everyone was being helped and constantly appologized for any lengthy wait. I was happy to find they really did have my boots and I walked out happy as a clam with my new sweet and sassy boots! They lost one star for two reasons. The first reason is that they didn't staff their shoe department very well for a sale day. Those poor ladies were seriously earning their money that day...and they did it with a smile. The second reason is, I went upstairs to the children's department to look for some cute outfit for my son to wear to see Santa. They didn't have much out, and when I asked an employee if they had anything else in his size in the back or somewhere else in the store, she said no. As I'm looking around some more, I hear the same lady come across a friend of hers. Her friend is also looking for a cute outfit for her son to wear for the holidays. Lo and behold, her son wears the same size as mine and the employee tells her she has some stuff in the back! Ugh!!! Yes I was eavesdropping, but I didn't make a stink, I just left. I guess I should have said something, but instead I saved my vent for Yelp. read more

Its a great Macys if your coming for streetwear or if your a clearance shopper (they have a few 4.99 racks!) The downfalls of this store is that They don't carry surf/skate or swimsuits here and they don't have a brow bar so I personally would rather go to Stoneridge Macys. read more

This macys isn't as nice as it was once when I was a kid. I go here for MAC and to smell perfume. Other than that I avoid it.

This review is solely for the shoe department. I asked one of the ladies on the floor for a size 10 in two pairs of boots. She went to the back to find them. Instead of coming out and telling me that she didn't have the boots in a 10 she started helping someone else. read more

I was here to buy more perfume because my bottle had just ran out. The girl that helped me was reallllly nice even though another sales girl tried to butt in and sell me another perfume. Nope I didn't think so. I don't like the pushy ones. Thanks to the dark haired girl in the section that sold Rianna on Saturday you were awesome! read more

Since Hayward has no Sephora I have to buy makeup and skin care products here. There was not enough coverage at the Clinque counter so a 10 minute trip turned into and hour. The service was good but this place is pretty run down. read more

Only came in a second time to return something I ordered online. This place is always a huge mess, even first thing when the doors open. Its to the point its beyond frustrated to even try to shop BC its so unorganized. So I've decided to do my shopping online now or drive further to a different Macy's. However, the sales associates are very friendly! read more

I went here last weekend to buy a pair of new shoes. In regards to two pairs of shoes I was interested in, they unfortunately didn't have my usual size, but I decided to go ahead and try a pair that was one size down, and lo and behold, they actually fit!! =) Friendly staff, seriously, I came in dressed and looking like sh*t that day, but I guess it didn't matter because I was treated nicely and promptly nevertheless....we're talking ugly sweatpants, skull cap, ugly jacket, a bummed-out Rox, hah!! But I was wearing Diesel shoes, give me credit for that, they're an old pair but I love 'em, oh yes I do!! =) Anyway, this Macy's had a pretty good selection of shoes, I only knocked off a star because of them not having my usual size but hey, I'm Bigfoot here, that's my problem. =) read more

So I just want to start off that I give the company of Macy's 5 out of 5 stars and that I do most of my shopping there but this particular Macy's sucks. I cam e in one day looking for some clothes for summer like T's and some shorts, after walking around I couldn't find any brands that I wear, I came up to a employee and asked where are brands like Hurley, Volkom, Quicksilver stuff like that which I usually get at other Macy's stores, she said they don't carry those brands in this store, I guess if I was looking for some FUBU or Rockawear this was the place, she told me I need to go to Pleasanton store where mostly white people shop, I was really disappointed and had to drive to Stoneridge to get my shirts, I know this store is kinda in the ghetto but I think they should carry to all people. read more

Went here on Thanks giving weekend to buy an electric griddle for my sister. This place was packed as there were very good deals from Macys for Thanks giving. I could not find the griddle and when I explained the same to a Macys rep named Jessica, she was so nice to order it online for me without any shipping charges. When I don't find any item and ask for help, in many stores I hear the line 'Thats all we got!' but here it was different and I felt very special. Five stars to this Macy's just cos of her. :) read more

Not the best or worse Macys....selection is better than the Bay fair Macys but less than those in Walnut Creek or Pleasanton, and of course SF. Customer service is ok but hard to find staff sometimes. Returns are easy which encourages you to spend more in the store. Great if you're looking for everyday but not the upscale or one of a kind item. read more

Over priced items. This place looks dead most of the time. I was in the purse section and nobody came to ask if I needed help. Even the Mac cosmetic workers didnt acknowledge me. I'll stick to going to the Westfield locations. read more

Some macys employee at this macys are buch of idiots , rude lady at fine jewlery didnt help us 1st , help somebody else when we got there 1st and just becuase the tags wasnt tied to the watch she gave us attitude and we purchased the watch 2 hrs ago , macys need to fire all of them and hire better workers read more

I came to check out what's on sale since I had a coupon. OMG I bought 6 diff pcs of clothes for my baby girl. So cute stuff and less than $50 :-))) read more

My only problem with this Macys is one of the female associates in the Jewelry area (diamonds - semi precious). She's an older of asian descent square faced person. The rest of the store has always been very helpful and I've no other problems. I'm a card holder and as many of you know, when you're a Macy's card holder, you tend to get better service. Well I went to return a silver bracelet that was given to me as a gift that was too big. I'd forgotten all about it until about 4 months after Christmas so I told the lady I'd just take store credit on a gift card since I didn't see anything I wanted to exchange it for. I was also with my boyfriend at the time (a former employee for the Bayfair Macys so he knew the rules). She started saying she couldn't pull up the bar code in the register so I thought she was new and would call the manager to help her out. Instead she argued with me that it was "impossible" to return because it was over 6 months old. When it was purchased is not my problem since it was a gift but the fact that she started giving me attitude instead of getting a manager to help her really got me upset. I even asked her to get the manager and she refused to do so until 15 minutes later. She called on the phone and they told her how to do the return (they told her the same stuff my boyfriend had already told her) and after I finally got the gift card, she proceeded to CALL SECURITY on me because SHE didn't know how to do HER job. WTF?? Security never came of course and this horrible biatch still works there so I refuse to buy any jewelry when she's there. ONLY PURCHASE JEWELRY FROM THE OLDER GENTLEMAN THAT WORKS THERE. HE'S NICE AND KNOWLEDGEABLE. Otherwise this would be a 5 star macys considering its in the ghetto. read more

If i need something in a hurry, i will shop here. As far as Macys go, this is average, kinda ghetto, but manageable. Southland is going out of business in a hurry, so I would expect it to become worse and worse as the months go by. As far as ghetto Macys go, I would put this one at the top of the list between Bay Fair and Hilltop. read more

Way better than the Bayfair Macy's, but it ain't nothin' compared to the one in Pleasanton, and can't even remotely touch the one in San Francisco. read more

I echo the ratings that scream typical Hayward. What a poor selection. Good sales at times, and sales reps are not as aggressive as in SF-- but still, sorry selection. read more

The selection is horrible. They are always understaffed and the wait time in the line is ridiculous. There employees always look stressed out due to the lack of help. Avoid this place! read more

This store destroys Macy's as a whole if people don't go to different locations. Their customer service is very poor especially the shoe section where the sales ladies would always tell 9/10 people they can't find their size ot they don't have it on stock anymore, and this is from 6 times of experience trying to buy some shoes from lazy people who pretends to find for 30 whole minutes just to not get it. read more

I went yesterday to Macys Estee Lauder department and asked for a powder foundation. The lady who is Black and tall, was like , she was in a hurry to accomodate me, she never gave me a chance to sit down unlike the rest from the beauty department...she was like, she wants to finish her contach with me...she never gave me a chance to look at clearly if the foundation im buying for really match my skin color....i will not go back to this estee lader department again. But i have a very nice experienced with Ann from Shiseido department, shes very nice and very patient on me. She even do my facial...ill give a 5 star for Ann and no star for that estee lauder lady. read more

RE: Jewelry Dept. Simply HORRIBLE! My fiance bought my ring not to long ago, and I've recently taken it to get sized. I told the you lady that worked there i needed it in a week if she could expedite the process and she said of course. WRONG! called 4 days later to find out they hadn't even shipped it :( and my wedding is this weekend. I spoke to the manager (very sweet) then she told me she would call me before they sent it out on Monday, called me at 4 o'clock Monday to inform me that i would be ready in 2-3 weeks and it went out this morning. Too bad my wedding is this weekend. This is unacceptable!!!!!!!! Not only did we buy a wedding band to go with that cut of my ring but now i don't have my ring? Words can not explain how upset i am! NO STARS!!! read more

This place is a joke. They sell me a watch saying I can get it fitted and I can return it if I decide to not keep it. I've been waiting here for 45 minutes and then they tell me I can't return an altered watch? Bullsh*t that's not what your employee told me. I'm still here waiting 60 minutes after the fact and the manager took my watch and receipt to who knows where. First time shopping at Macy's and def not returning. I'd rather go to Nordstrom's. Honestly, screw this place and their racist employees who take good care of the white lady before us but treats us like criminals. read more

Unorganized store, poor customer service, ghetto employees who can't get real jobs, expensive clothes that are not completely fashion forward. I'd rather go to a second hand store than Macy's. Wouldn't be surprised if they started closing like Sears. read more

Evelyn...4 ppl tried to remove a link...the next was supposed to be more expert than the other...none of them were new or xmas employees...good try though...lol read more

Came to exchange a cologne, the lady working this morning offered no help when I said I was looking for a fresh scented one, just took me longer than it should have to find one. read more

Incredibly rude customer service rep in the athletic department. I asked to see the voided transaction on my gift cards and she refused. When I got home to use my gift cards online, there was nothing on the cards. read more

Macy's - Incredibly rude lady behind the register. She ended up swapping my gift card for one that had no money on it. - Department Stores Near Me - Hayward, California

Do not buy mattress at Macy's! My big expensive mistake! Long story short- after 2 months a 3 thousand dollar mattress is already losing its shape and forming a dip. The warranty was voided (that's the long story). Poor customer service not to mention product! After looking at reviews a little late it appears they do not rate well with furniture either. No longer consider Macy's top of the line. read more

Wife wanted a specific fragrance for this holiday. Order online but decided to buy in store location instead. Told my situation but with no avail. Canceled my online and bought the same product. -1 star for the long wait for check out and answer for my question. read more

This review isn't for the Macy's store itself but the Mac cosmetics that's in there. The girls there have the worse attitude ever!!!! They are not helpful or willing to help at all! They don't even acknowledge you and this is the 3rd time it has happened. I've only received great customer service from one girl there which I forgotten her name but she was a really pretty Latina. Other than that I will take my business elsewhere since mac Southland doesn't seem to care. Just cuz I go in there wearing no makeup or looking glamned up doesn't mean I don't know how to apply the product ! Clearly in there to purchase what I need. read more

It actually was ok, but I got to visit Macy's in Eastridge San Jose. OMG. You could actually fit like 3 Hayward Macy's into the one in SJ. And the selections available in Hayward doesn't even meet half of what SJ Macy's have. But I will still shop in Macy's Hayward because: I live nearby and the customer service in Hayward is waaaaaaay better. Help is readily available and they are friendly too. No one greeted me in SJ and I wasn't treated nicely by a (Filipino) sales associate in SJ. (shoe department). In fact she was rude. She raised her eyebrows a lot, looked at us head to toe and shoved a pair of shoes at my aunt. Btw, this was on a slow day (Tuesday). read more

I love Macy's but this location, well not so much. I feel like this store is always cluttered and thing are always thrown around. I have had good experiences with many of the worker and I can't complain to much about that, but I just wish it was a tad bit more orginized read more

Hey this happened many years ago but when you cheat your customers then we never go back in unless we have to use the restroom. Think of all the money I didn't spend at Macy's and spent it at Sears, KMart and Penney's since then. Years ago we bought a RCA tv and the warranty was for 3 months and at 4 months our tv died. We went into Macy's and no credit or nothing was offered on a $400 tv. So anyone of you would be disgusted if this happened to you. The clerk was rude and pranced around in her high heels and acted like we were dirt and she was very important for working at Macy's. Too bad it wasn't Macy's that went under instead of KMart or Sears like the problems they are having. But I wouldn't be caught dead in a phony place like this at Macy's. Better check your warranty people. read more

I'm saddened to see all the negative reviews. I have shopped here for over 20 years and LOVE the experience. I have NOT had people disrespect me. I guess it depends on the time of year...or if people want to LOOK for something negative? Who Knows, but I've bought many pairs of shoes here and make up from different counters and most of the time, they are very helpful. If there is a problem with a purchase, they allow a return with out a problem. Will continue shopping here for many years to come! read more

My wifi device keeps connecting to Macy's Free Wifi network but I can never get a real Internet connection using it. I don't find a whole lot here to get. If their clothes were more affordable I might get something. read more

Why is it every time I go to a Macy's there will be 5 employees who walk by and not offer to help ring up customers. Yet the line is 20 people deep with one person on a register? I guess that explains why there closing stores. read more

I like shopping at Macy but omg the customer service is bad here. Really felt like walking out and doubt I will return to this location. Get some better employees please! read more

They have a Finishline here, and they aren't even part of Finishline. I tried returning shoes from an online order, and thinking this had a Finishline store I thought it would work. But they're only associated with Macy's. What's the point of having the name association if they aren't going to help Finishline customers? It makes no sense to even have a Finishline there if they aren't different. read more