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    Macy's

    2.4 (51 reviews)
    Closed • 10:00 am - 9:00 pm
    Updated a few days ago

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    Annzie A.

    I've been coming to this Macy's for years now. However, If you were to ask me what side of the mall it is located, I'd have no idea! I just google map my way here. There is a parking garage conveniently located at one entrance (maybe more...) of the store. This store has changed a lot compared to 10..20 years ago. There are fewer customer service desks on each level, making it harder to find someone to ask questions to or just to check out. There are some employees on the floor putting clothes away, but are still hard to find. They still carry the same variety of items ranging from perfume/cologne, clothes, shoes, luggage, etc. I personally found it hard to find what I was looking for, but that could also be because I haven't been there in a while.

    Mike R.

    Macys is definitely having a hard time, finding enough staff to work. I'm not just saying it's them, as plenty of other retailers in the same boat. When you find an item here, finding someone to ring you up can be challenging. Also I find other area Macys to have more stock. That's more likely than not, because I go to ones at larger malls. Their hours are becoming late, as this and other stores open at 10 am. There are lots of reasons to shop here. Personally I like to go the online route. As a guy I am not really into crowds, and find I can get all on the net easier. Free delivery to the house works! As a cologne enthusiast, great employees in this department. Also I tip my cap to the folks in the suits/dress clothes section. They are very knowledgeable, and have helped this cave man's style considerably.

    Koolaburras website
    Taylor S.

    Just purchased koolaburra uggs boots for my wife from this Macy's and the large hispanic man with curly hair is extremely rude at 6:47pm on wednesday 11/15/23. They have the boots at $109.99... the Koolaburra website has them at $99.99 free shipping. I asked do they price match the actual site that makes the boots. He said no only the macys website. .. how you gonna be more expensive than the brand that makes the boots. Ridiculous. Its not about $10 but thats so stupid to price it more than the creators. Then to top it off we thanked him for ringing us up.. and he ignores us. Thats how macy's train their customer service?!

    Cigarette butts, leaves and other dirt at the second-story entrance to the store.
    Eric S.

    Nasty. The men's bathroom stinks and the place is sorely lacking when it comes to maintenance. Prices are hit and product selection hit or miss. Attached is a photo of the leaves and cigarette butts on the walkway to the parking garage. It's been there for months. Why?

    Velvet blue jacket, dress shirt, and bow tie, everything on sale
    Crystal G.

    We stopped here to buy an outfit for myself and my husband for a fancy dinner we were going to. We loved the crazy jackets they had available for him and he picked out a velvet blue suit jacket that should definitely make him stand out! Reasonably priced as it was 40% off. On the flip side, the dress I found was nearly 2.5 times the price and wasn't discounted. Even the soft black cowl I selected to go with it was nearly as much as the suit jacket (again, not discounted). Oh well, I've resigned myself long ago that women's clothes would always cost more than men's. We were approached by several different sales associates while we browsed and each asked if we'd be shopping today with our Macy's card. After we said we weren't interested, they disappeared. It feels as if there's a heavy incentive for them to sign up new customers. Every department store that offers a store card does this song and dance but usually just at the register and not while in the aisles.

    Kate B.

    I have a love-hate relationship with Macy's. I confess. It's hard when you grew up on Marshall Fields and now have to settle for Macy's. This particular Macy's falls short on many fronts--customer service, stock, and upkeep of the store. Apparently, employees do not have to focus on maintaining their sections and the owner does not need to spend a dime on renovating the bathroom.

    Champion sweatpants
    Ahmet S.

    A place I visit every month after my haircuts. Has lots of selections and sales. One of the best brands I shop from. The store is huge and the staff are very nice. They help me with my questions. The champion sweatpants I got are even from there.

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    Page 2 of 2

    Ask the Community - Macy's

    Review Highlights - Macy's

    “We had the best experience purchasing our new bed from Scott in the Furniture & Bedding Department.”

    Mentioned in 2 reviews

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    Mode  on Main by Mara

    Mode on Main by Mara

    5.0(11 reviews)
    3.1 mi•Old Town Fairfax

    I go to Mode on Main by Mara every season to pick out something for my wife (they have stuff for…read morehusbands, too). They have a great fashion sense and quality items; it makes it super easy to find something. I typically find a cute dress, sweater, throw, whatever on my own, but the staff is always there to help and is super friendly. They have a fun collection of fashion and fun. They website is always up-to-date and I typically browser there first before I go, so I know what I want to target to get. Seriously, they make it so easy to get something that I am so happy to give and that gives me time to brows around the shop and still have time to support another local business, such as: get a bite to eat or a coffee while I am in town. Mode is a critical gem that we need in our lives; please go there.

    I shop here every time I need a birthday or holiday gift for someone! They have beautiful jewelry…read moreat an affordable price along with amazing candles, gloves, hats, socks and much more. The decor is so charming with a very unique style. I also do lots of shopping for myself! They have very a wide variety of styles and I always find something perfect for just me. I recently went and replenished my fall wardrobe. I bought some of the cutest sweater vests and soft cozy jump suits! The staff is warm and friendly. Helpful but not overbearing. A destination and a must go to in old town Fairfax!!

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    Mode  on Main by Mara
    Mode  on Main by Mara
    Mode  on Main by Mara

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    Macy's - deptstores - Updated October 2026

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