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    Macy's

    2.3 (352 reviews)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

    Macy's Photos

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    Peter C.

    See who's back ? I was excited when I saw a familiar mascot. The area of Toys "R" US is super tiny tho... a bit disappointed right after. Overall: fair.

    Discount-but off what price?
    J M.

    I usually like Macys but man, have they gotten lazy. For instance, items in small appliances have signs that say 20% off original price or some other discount percentage, BUT what's the original price? Not on the item. Not on a sign. The clerk says to carry it over to the price check machine to see. But hey, I'm not carrying multiple heavy items over there when I just trying to compare prices and make a decision. Perhaps An item or two that inadvertently had a price missing. But this is most big ticket items. Come on Macys. Put a price sign up or a sticker on the box. Then I can calculate what 20% off means.

    I am not happy with the customer service here. Everyone seems to be always mad, and the cashiers are very rude pacifically down stairs in the men's department they don't seem to have interest in helping and there always on there phone texting which is very rude in my opinion they really need to clean up the mens areas every time i go there , there's clothes everywhere on the ground. Last time i was there the cashier (female) glasses tan skin was very rude to me just because i was trying to open up a Macys card she was telling me they only can do that at customer service desk which is a lie and she basically just didnt want to help , please fix these problems if you look down below all the reviews are pretty much saying the same time poor customer service and rude workers down in the mens department

    Middle of the line
    Anna C.

    Because of the high number of packages being stolen at the doorsteps, I decided to pick up my online purchases at Macy's Serramonte. It should be quick and easy on a weekday at 3pm. Wrong!!! The line is ridiculous. Macy's need to better plan for the holiday. It took me about 45 mins to get my purchases.They should have a dedicated line just for online purchases.

    The changing room.

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    6 years ago

    I thought I would save a little time doing in store pick but got stuck in like for nearly an hour.

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    Page 3 of 9

    Ask the Community - Macy's

    Review Highlights - Macy's

    Had the best customer service from Anthony and another gentleman.

    Mentioned in 5 reviews

    Read more highlights

    Nordstrom Rack

    Nordstrom Rack

    2.2(149 reviews)
    0.3 mi
    $$

    I came here looking for menswear and accessories the other day and unfortunately left empty-handed…read more The store is multiple levels but not actually that big so I was able to find what I was looking for fairly quickly. They had a lot of dress jackets and there were a few men trying some on in the aisles. The prices were decent, but I just wasn't able to find anything that I was looking for. I also checked out accessories like belts, ties and specifically I was looking for a leather messenger/ laptop type bag for men. They really didn't have anything like that, but the bag and luggage area was well organized even though there was a ton of overstock, ao much so that some was particularly blocking the entrance to the fitting rooms. I did also see a lot of extra luggage stored all along the glass divider near the escalators but again I couldn't find what I was looking for. I can't speak to the helpfulness of the staff because when I have been here they have been so busy I haven't been able to find someone to ask, without waiting in line at the cashier and I'm not willing to do that for a question. It would have been nice and helpful to have someone on the floor available to assist but I understand that they get busy. This is definitely a store worth stopping at for clothing, but in the future I will pass if I am looking for shoes or accessories. And even though it's not huge, just make sure that you have plenty of time to sort through the racks to find what you're looking for when you decide to stop in.

    great workers and everything is good quality Great things and the best beauty supply in the cityread more

    Photos
    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Hollister - The fabric had been smooth to the touch when I first purchased it but now it feels bally and is uncomfortable to the touch.

    Hollister

    2.7(18 reviews)
    0.1 mi
    $$

    Came in not knowing anything about jeans and what size I am. Since everything is starting to open…read moreback up, I decided to shop for some clothes. I've only worn sweats my whole life. As soon as I stepped into the store, I was blown away by the friendly and welcoming staff, including a tall worker named Nick. Nick was super friendly and brought me multiple different sizes to try on, including different styles. Nick spent at least 20 minutes helping me pick out the right size and I eventually purchased 4 pairs of jeans, all thanks to him. I will definitely shop here again and would recommended anyone who wants to buy jeans to look here. Thank you Nick!

    Loyal for over 20 years but NO MORE. While I had previously…read moreloved Hollister, I am dissatisfied with their customer service. The value just isn't there anymore. I purchased two skorts that are wick material about three months ago. I noticed earlier this month that the fabric is bally and faded already. I always wash them in cold water. Then I hang dry them. I contacted corporate about this quality assurance issue and they just recited their return policy back to me. The value isn't there because when I make a purchase I expect it to hold up for at least one year given I don't wear these items every week. This location and all the storefronts I've been inside in the past five years barely have a customer base. I'd be surprised if they survived another five years based on their popularity but good luck.

    Photos
    Hollister - If you zoom in on the material it is Bally and faded already after just over three months of barely any wear.

    If you zoom in on the material it is Bally and faded already after just over three months of barely any wear.

    Hollister
    Hollister - Hollister Co. At serramonte

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    Hollister Co. At serramonte

    Macy's - deptstores - Updated May 2026

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