8pm Thursday night. There are about 25 people waiting in the Online Pickup line, and there is ONE associate working the line. Apparently, he's the manager too. This is beyond ridiculous. read more

This Macy's desperately needs new management. Horrible service. Clothes and hangers on the floors. Cashier was a zombie.

Men's department ... can't even start.. refer to photo. Not sure how anyone can shop or look for anything. read more

Macy's - Incredible... something guests and customers don't want to see since we out of the holidays. once I saw this, didn't even want to shop - Department Stores Near Me - Daly City, California

Roxanne on 2nd floor Ladies clothing went out of her way to help me find specific pants. Thank you.

This location is always a mess. Nonetheless, the employees either sound like they're yelling at you or half asleep. I went to this location 3 times trying to return an online order. An error came up the first 2 times, unable to process the return. I even asked for a store manager during my second visit. The clerk tried calling and no answer from store manager. I came back my 3rd and will be my final time. The line was 20 people deep! What on Earth? Of all locations, you wonder why this location isn't closed? I tried purchasing an item from the jewelry section, it's a ghost town. There were 2 people working on a Saturday and I swear 1 was on drugs, he was so fidgety and kept running away from his counter to some place else. I saw this other guy watching the game on his phone under the register. This place is a hot mess. I've been a customer of Macy's for over 15 years and never have I witnessed and experienced such unprofessional and lack of customer service. I really hope someone who cares steps in and restructures this location or simply shut it down. Bless the SF Union Square location, there is real customer service so save yourself a trip to Serramonte location and head to Downtown. read more

30 People in Line and 1 or 2 worker? This is a Pick up from when you order online and Customer Exchange and Return Line!!! Never will I order online for pick up. Plus I think they Changed the pick up line from Floor 2, last time I remember. read more

Macy's - Department Stores Near Me - Daly City, California

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DON'T BUY A MATTRESS HERE!!! SAVE YOUR MONEY AND GO TO MANCINI'S SLEEPWORLD IN COLMA (5075 Junipero Serra Blvd, Colma, CA). Over a week ago, I bought 2 twin beds for my kids from Macys Serramonte. They charged me a ton of money for delivery. They said that my beds would be available in a week. A few days pass, and they cancelled my order TWICE because they had a power outage in their warehouse. (Lies....) Yesterday, I cancelled my Macys order, and I drove to Mancini's Sleepworld at 5075 Junipero Serra Blvd on Colma. They had a big selection of mattresses compared to the slim pickings at Macys Serramonte. I bought 2 twin beds from Mancini's Sleepworld with FREE SAME DAY DELIVERY and amazing customer service! Got the beds at the end of the day!! My kids were so happy with seeing their beds yesterday!! IF YOU'RE LOOKING FOR A MATTRESS, AVOID MACYS LIKE THE PLAGUE. GO TO MANCINI'S SLEEPWORLD at 5075 JUNIPERO SERRA BLVD, COLMA, CA. read more

Pick up in store needs to go to 2nd floor, junior section. The order confirmation from Macy's is unclear where to pick up. Hope it helps all of you. I asked three workers who work there, they didn't know! How can that happen!? read more

Macy's - Pick up in store needs to go to 2nd floor, junior section. The order confirmation from Macy's is unclear where to pick up. - Department Stores Near Me - Daly City, California

I needed some basics and was shopping with a bunch of things to try over my arm. Back in the day, a Macys salesperson would've politely asked if she could start a fitting room for me and relieve me of my burden. Today, a salesperson sternly admonished me that I'd only be allowed to try three items at a time because it's too much work for them to put things away. I went to the fitting room with my things anyway and there was a huge line. There was also a huge line at the cash register. All of this, along with the store in disarray with lots of things on the floor, made me feel extremely unwelcome and that they really don't value my business. Sadly, I was unable to get the things I needed today, Macys has lost my business, and I'd advise shopping elsewhere. Macys has really fallen down on the job. read more

I went into Macy's on Sunday October 2nd. I wanted to get a piece of Jewelry. I was seen by Maria and she was so helpful. She was so patient with us as I picked out my ring. I initially had picked out 4 rings and she made sure I left with the Diamond ring I really wanted and made sure it was the right fit. Thank you Maria for being so caring and supportive. read more

The pick up line is horrible 40 mins to pick up my shoes. There system is way out dated. They need 2 ppl in the back storage area and 3 ppl working the counter. Put a screen in the storage area so when the ppl at the counter punches the codes in the 2 ppl bring the items to the counter. read more

G is the bomb thank you for making me feel the prettiest since I've been pregnant for my maternity shoot read more

Macy's - Thank you G!!!! - Department Stores Near Me - Daly City, California

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This store is absolute trash. If you can manage to find something to purchase amongst the disorganized messes that they call departments, you won't be able to check out because no one seems to fucking work here. Can't wait for this store to go out of business. read more

My favorite go-to place in the Serramonte mall. I have been shopping at Macy's with my parents and now myself since I was 10 year old. Macy's has great sale, if you can find the item yourself, you will find a lot of good deals. During the holiday, it can be very hectic. Overall, I love Macy's! I love the free ship and send when something isn't available in the store but are able to ship for free! Customer service is good depending on the person you get (that's everywhere!) read more

This store looks like the retail apocalypse. There's just enough rhyme and reason to make you insane. Not sure how people managed to identify things they wanted - and wait in a long line to pay for them. read more

Small location for a Macy's! The store is very condensed. However since it's a small location it is very easy to maneuver. Nice staff that are helpful especially in the designer bags section, beauty section, and mac cosmetics. Limited stock on certain items. Overall it is clean and easy to find your way around the store. read more

I thought I would save a little time doing in store pick but got stuck in like for nearly an hour.

It is a shame for the section of watches and jewelry the customer service Macys Serramonte Daly City must take any action in this matter they are loosing many sales 7 stands without vendors in a Tuesday August 7th at 2 pm!!!! Worst service in watches section ever!!! I was waiting for some salesperson to buy an Apple Watch waiting for 40 minutes !When finally some salesperson came to me she doesn't help she did not know how to charge to my husband account... In Macys San Francisco they help me with the same card issue here in Serramonte Macy's the salespersons don't care....don't know and do not let me to buy!!!!!! the manager is so irresponsible also the salesperson beg him "please help me!!" And he left !!I have to go to Apple Store to buy my watch read more

WORST MACY'S DO NOT GO! Store is disgusting with stuff everywhere and the staff is RUDE....that is of course if you can find them! Went to their online order station and had to wait over an hour to get helped!.. read more

Macy's - Department Stores Near Me - Daly City, California

I went into the store looking for cologne and was nicely greeted by a cute friendly worker named Marissa, in the Dior section. She gave me multiple testers to smell to see which one I would of liked. As I was looking at their Dior Sauvage cologne, she said it was the most popular one she had sold, liked and recommended so I went with that and also went ahead with the purchase of their Prada Carbon cologne as well. Had a nice great scene to it. I really enjoyed my short visit to that Macy's section as Marissa was very friendly, helpful and giggly. Was very helpful throughout my purchase and visit. read more

Purchased a gift for a cousin's wedding, and paid for gift packaging and a gift receipt. I received it in 6 days per the shipping option I chose. Received the item in a box that was poorly taped. Tape came right off so easily. Upon opening the box, my Item was not gift packaged and there was no receipt or invoice anywhere in the box. Item was also dinged up because the box used to package it was four times the size and hardly any packing material was used. Specifically chose to rate Macy's of Serramonte Center because that was the location where my item originated from per return address. read more

I ordered online for next day pick up and chose Union Square to pick up my ornament, but when I received the email confirmation, it said Serramonte. I called, but they couldn't change it or cancel it. So, I reordered and the second time it went to Union Square and I picked it up the next day. I have been calling Daly City every day to cancel the order that is there and get refunded! I finally got a hold of the Store Manager Kim and she asked for my order number, Driver's License number and other personal information so she could take care of the return herself. She said she would call me back the same day and she didn't...and she still hasn't and my refund has not been processed. It's an entirely elevated level of disappointment and extremely bad customer service, when the STORE MANAGER makes a promise to do something reasonable...and fails miserably. Very disappointed in Macy's. read more

Do Not, I repeat do NOT buy a mattress from Macy's. They do not stand behind their customer. The "warranty" they offer is useless. There is no way their measuring requirements would ever make it qualify to be replaced. All I know, for the amount they charge for a mattress it should last longer than 3 years. If I could have given zero stars I would have. read more

I came here to do my shopping not long ago I must say that i do enjoy shopping at macys well at least most of the time. I think that this branch is lacking some good customer service. The attitude of some of the staff members wasn't so pleasant and i was a bit desupointed. I gave 2 out of five because i do like this macys read more

This is the worst macys I've ever seen the employees are rude the stores in shambles I was shocked and disgusted ., there were no dressing room attendants and when I made an inquiry about a rather pricey jacket the employee (which was so sloppily dressed and in house shoes !!!!) Told me to get it myself she was busy .! Because of this store the likeliness of me shopping at any Macy's stores is highly unlikely read more

I am a beauty product slut. I have no brand loyalty. I buy (fill in the blank), lose interest quickly, leaving me with a bathroom counter littered with half empty containers. The only exception: MAC Cosmetics. I use up every single precious ounce, then turn in six completely empty containers & get a free lipstick via their recycling program. I am fiercely loyal to their products because it's affordable, wearable & rich in color. Five stars for the brand! These are a few of my favorite things: * LiquidLast Liners in Point Black, Inky & Inkspill...MAC's eyeliner is like American Express to me--I never (ever) leave home without it. * Prim+Prime Eye: the only thing that keeps my (admittedly sometimes drag queenish looking) eye shadow in its place. * Lipstick in "Syrup" (Satin): the perfect light pink to put over bolder colors I am not a Macy's fan, however, I am a fan of this particular MAC counter. Last week, I came in for essentials (i.e. eye makeup remover) & my free lipstick, "Mystic," which is now my favorite color. The two MUA (makeup artists) were quick to greet me, assist me & ring me up (I shop quickly; I know what I want.) This counter is a lot less busy than the MAC stores I frequent (Fillmore, Burlingame [now closed], Union St, Stonestown.) FYI: They are pre-selling their holiday palettes. read more

It's been a while since my last review for Serramonte Macy's and not much has changed. It's the closest one to me which is convenient when I need to buy clothes for work, but it's also the messiest one. Compared to the nearby Stonestown and Hillsdale locations which actually look pretty classy and organized, Serramonte Macy's just look trashy, clothes are all over in messy piles and all mixed up. It's pretty understandable during the holidays I guess, but I'm not seeing the same mess over at the Macy's at Stonestown or Hillsdale. One thing that I'm glad to see that they changed was that they got rid of the carpet in the men's fitting room. It was blood stained from people stepping on the needles stuck in the carpet. That was just gross to see so I'm glad they replaced it with a laminated floor. It may not be the best Macy's around here, but at least I can come here for a quick purchase. read more

This is my first 1 star review EVER! So you best believe this carries weight. HORRIBLE SERVICE! Bad customer service + incompetent staffing = WORST experience EVER I walked in with a very used eyeliner pencil and requested something similar. I knew what I wanted, I had a need, and I was ready to dish over the money- it would have been EASIER to sell to me than to take candy from a baby. But they messed up REAL bad! - Did not get greeted upon entrance - Had to wait 10 min for help - Once I got help the employee simply handed me a pencil and said "here" - when I asked her about the product (waterproof? duration? etc) she was VERY short w/me....THEN SHE LEFT ME mid helping me out!!!...and the store was not even busy (night time, random week day) (But thats not even that bad) HERES WHERE IT GETS REALLY HORRIBLE: I walked up to her and asked her if she sanitized the eyeliner and she said she FORGOT!!! So she walked over to her booth and cleaned it. I went to put on the pencil and.... MY EYES STARTED BURNING! ...turns out she used some kind of a brush cleaner to "sanitize" the eyeliner. OUCHHHH! You are def supposed to use make up remover to clean the external part of the eyeliner NOT CLEANING PRODUCTS WITH CHEMICALS on make up that go into someone's eye. THE NEXT DAY I GOT PINK EYE! NEVER BUYING MAC AGAIN! NEVER BUYING MAC AGAIN! NEVER BUYING MAC AGAIN! NEVER BUYING MAC AGAIN! NEVER BUYING MAC AGAIN! NEVER BUYING MAC AGAIN! Plus all my friends know of this horrible horrible experience- and I'll make sure to keep notifying people not to shop at MAC so no one has to suffer with pink eye and frustration like I did :( read more

I received top notch personal service from a very friendly woman named Elin in men's sportswear last Wednesday afternoon. If I lived up here I would try and steal this employee away from Macy's. I live 400 miles away and travel to San Francisco once a month. This time I forgot to bring some sweat pants to sleep in at the hotel, and since this Macy's was close I went here. I walked around the store for a bit looking at different sweat pants and that type of sportswear. I found a few things but not in my size. I saw a rack of t-shirts that looked nice and even though I don't need any t-shirts they were pretty cheap, so I carried a couple up to the counter. At least I was going to get some shirts, and I figured I would head somewhere else for some sweat pants. At the counter, Elin asked if I found everything I wanted. I told her I couldn't find any sweat pants in my size. That was it... she made it her mission to find me some sweats in my size. She searched the computer and found some in a couple of different areas of the store. She graciously asked me if I would mind waiting for her while she went off to get them. 5 minutes later, I saw Elin coming my way waving the sweat pants like a victory flag. She indeed found the perfect pair, my size and everything. On top of that they were the least expensive pair I had seen and a true bargain. So she began to ring me up. I saw her looking around for something on the counter... and she produced a coupon. She scanned it and gave me a nice discount on the t-shirts that were already a good price. I asked her to wait while I walked over to the rack and picked out all the other t-shirts like that in my size. I left with my sweat pants, a whole wardrobe of t-shirts and a very good feeling about Macy's. I had not been a Macy's customer before but next month when I return to San Francisco I will leave time to return to this place. read more

I love M.A.C.'s fluidline, eye shadows, and fragrance. The first time I ever came to this M.A.C. counter I had a very bad experience. I didn't get any help and right when I reached to look at a specific eye shadow a specific associate talked to me like I was a 5 year old. "OH you can't take the product from the shelf, you have to ask an associate to help you." "But I just wanted to see..." "No..here let me do it." WTF no one was helping me! Screw you lady! That is why you didn't make a sale from me. The next few times that I came the workers were soooooo nice and helpful. They made sure I got what I needed and from the minute I stepped in till the minute I left I had a smile from them the whole time. I think these kind of associates deserve a raise! Great customer service indeed. Anyways, the fluidline I got lasted 6 months and I use it every day. 6 months people! Totally worth the $16. It works really well and it stays on the whole day without reapplying. There are so many eyeshadow selections from cream color to black. Shimmer to no shimmer. Any color you can think of they have! Last but not least the fragrance! I love love love their fragrance. It doesn't have a big smell like perfume and it lasts the whole day. I haven't tried all their products but so far so good. ***Thanks M.A.C. ! read more

Macy's has gone greatly downhill -- and I mean fallen off the cliff -- since I've last visited and the Serramonte location is living, breathing proof of that. I was recently promoted at work and have been looking for new business suits. I prefer a classic style and have been having difficulty finding them in San Francisco. I was advised by a friend to check out Macy's. She warned me that Macy's sells their business suits as separates (as in the jacket is sold separately from the skirt/slacks) and warned me that finding a match can be a chore but I was desperate for a suit and decided to check it out anyway. My friend's warning proved to be an understatement. There was absolutely no organization to the rack and racks were so overfilled with clothes that it was hard to look through them. I tried holding clothes in my hand so that I can push through remaining items with my other hand but it was just exhausting to do (clothes get heavy after awhile and there was just too many of them. Even with a lot of clothes in my hand, it was still hard for me to pull out an interesting item with the other hand and look at it and there was no room for me to temporarily move clothes to another rack). There was no organization to where clothes was placed -- not by color, not by size, not by brand or style -- and, it was hard to find the matching piece to interesting items. I gave up and decided to go to the restroom before leaving the mall. This is where it got really freaky. To make a long story short, I was followed into the bathroom (which was large with multiple stalls but also dimly lit and dirty) by a strange woman who stood in the stall next to me and, pressed herself against the divider between us, with her toes on my side of the stall. She also peeked through the front door of my stall and watched me (she did not glance through the crack but stared). This was despite there being multiple empty stalls and her having seen me walk into the stall I was in (so she was not merely checking to see if my stall was empty). Luckily 2 women came into the bathroom and I used that as an opportunity to push past the Peeping Tom and exit the bathroom. Lines were long & I could not find anyone to report this to. So, needless to say, I will NOT be back to this Macy's. Not only is the store poorly maintained and cluttered but there was so little personnel on the floor that I could not report a strange and possibly threatening situation. read more

Wow... It was like walking into a retail vomitorium! Clothing, shoes, accessories were strewn about like projectile peas and carrots. Service...does anyone work here? Hello? Bueller? The sales associates are harder to find than a Wii for Christmas!! What is it about Serremonte that makes all its stores have the appearance of being through some sort of war? read more

USELESS! No one is capable of helping you here. The employees don't know what they're doing and they're rude to you. District managers or Macy's execs -- if you're reading this, please do something about this Macy's location. They're ruining your brand reputation and turning customers away. I hate to write a review like this but it's BAD. If I ever go back, I hope customer service improves...drastically. read more

Granted, we had a BAGFULL of stuff to return from a party we had, but really, did we need the attitude from the sales person who helped us with them? Methinks, not. She really should have thanked us for giving her something to do, the place was so dead. I used to work at Macy's (not this one), so I know they're trained to be friendlier to customers. Boo to her! read more

I am not a fan of this Macys generally speaking....with the Union Square one so chock full of merchandise this Macys seems pointless. Not to mention, once you have shopped at Serramonte Mall you never want to do it again. So, this particular Macys would be a 1 star at best, but......... I had an "ugly christmas sweater party" and couldn't find a sweater quite ugly enough, with the days ticking away until the party. As the hostess of this party, not just any sweater would do..... and I had been everywhere! Then, in a moment of panic, the day before the party, after scouring Target, Old Navy and Khols, to no avail, I popped in here, just to be sure they wouldn't have anything different than the downtown Macys. Boy, was I excited when I saw, in the old lady section, on second markdown (2 weeks before christmas) the ugliest sweater vest ever! Hooray for Serramonte Macys, just this once, for having horribly ugly merchandise. read more

Let's see.......where do I begin........I was looking for a particular scrub by Origins (usually sold in Macy's), so I go up to this lady in the cosmetics section and asked if they carried any Origins products........her response: "No, but they sell it at Macys" I felt so rude when I couldn't stop laughing in her face...ummmm I AM AT MACYS.....LOL. Maybe she hates her job so much that she thinks she works somewhere else......even if she made that stupid mistake of forgetting where she worked I wouldn't have made it a big deal if she didn't say it as she was rudely passing me up. Now in the perfume section, people are extra friendly, so friendly that its bvious they get paid a commission for selling you sh*t. I came with my sister in search for some perfume.....my sister has a sensitive nose, so she was looking for something subtle.....30 billion sales associates approached her spraying us both with some old lady smelling mess that got her sneezing like no other.....GEEEEZE CALM DOWN!!!!! Maybe if they are geniunely nice, people will ENJOY shopping there like they do at Nordstrom's (awwwww yeah! Nordy's foe life hahaha jk) The only reason why I like this place is cuz of the MAC girls! It's amazing how such a tiny section of the store keeps me coming back = p read more

Im crushed that the Bgame Ave location closed. Sadly, this is now the closest MAC to me. Recently I came here to just look around in general, and buy some new products. I asked one of the workers (a female) about some color recommendations. She told me to look through their little flip chart of different looks and tell her what I like. Okay, so I find one I like. I wanted to see how the colors would actually look on ME, so I ask if she could do that look for me. She says I need to purchase a minimum of 50 dollars for her to do my makeup. I try explaining that I just want to see if the colors would look good on me before buying, and I do not want my whole face done. Just the eyeshadow. Hell, she could even do just one god damn eye if she wanted and wipe it off after. But I get a stern no, I must buy 50 dollars of crap. Now im getting attitude from her. I never had this happen at the Burlingame location. I had the MUAs there do my *eyeshadow only* many many many times without a minimum purchase. They were much friendlier too at the Burlingame location. They also looked less trashy. Funny thing was, if she had done my eyeshadow, my total would have been well over 50 dollars already. As it was, i ended up leaving with just a lipstick. I will avoid this MAC at all costs. Sadly that means a trip to the Hillsdale mall, but in the end i guess its better for me. read more

Shopping here is like shopping at ROSS or Mervyn's! No Sales people to help you, crap all over the place, racks all mixed with regular price and sales items, and it looks old! Needs a major update! But It is always busy. Just drive to Stonestown or Hillsdale! read more

This review only reflects my opinion of one of the fragrance counter experience. I didn't catch the name of the woman that helped me, but she acted like I was being dishonest with my return earlier today. I get it. I work in retail too & with makeup. However I find it so rude when people don't take into account that returners have feelings too especially if they have a receipt. It's not like we want to return - sometimes you just have to because products don't work out for you. Don't make people that return once or twice feel bad about returning. Trust me, it doesn't get you clientele especially when you run on commission. read more

I've worked here 20 yrs ago and the place looks exactly the same. Same shreded carpets, chip paint and markings on its walls, same no care additude. I only stay for 3 months and I left right before the holidays (oh yeah!) I had to go and return something I purchased at another Macys and this location has the worse customer service. The Sales Assoc. didn't even lift up her head. She kind of grumped and it was it. I wonder how they can stay in business. The place is a dump. Mervyns is better! Yikes! I'm sure the downtown location is nicer due to the being in Union Square, more hectic but has a larger selection and it's cleaner. I guess this location is making some profit. Due to the location they don't have to spend the money to renovate it like they did at the other locations. read more