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    Macy's

    2.4 (47 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Review Highlights - Macy's

    I have never had a bad experience with Macy's, neither in stores or online.

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    Jos A. Bank

    Jos A. Bank

    (26 reviews)

    $$

    It's been a long time since I was in the Annapolis JosA Banks. A lot of money for a horribly…read morealtered suit will do that to a person. However, twice in two weeks I've come to the JosA Banks in Annapolis to spend some money, needing to replace some dress shirts and have a suit or two done. The first time I was in the store for 45 min and not once did anyone ask to assist. So I split buying a suit elsewhere with excellent customer service. Today I made an appointment for custom tailoring. Arrived early and was perusing the fabrics on the custom wall, with two employees 3'-4' away and zero interest in me as a customer. Make a long story short, no one seemed to be too excited to take my measurements or my order after I announced I was there for an appointment. So I walked out. No use in wasting any more of my time if my appointment is important. It's sad because it used to be when you walked into a JosA Banks the staff was on you with a great demeanor the second you walked in. With 6-7 people on staff, one would expect better.

    We ordered my husband a suit last week. They didn't have his common size in stock so we paid extra…read morefor a rush order. Over due by more than 3 days. Called again and was told the suit is in. I was told they left a voicemail. When researched they had left the voicemail on an unrelated number. At the time of ordering we were very specific setting up a new account with two phone numbers. They agreed to refund the charge but now can't/won't do alterations in time for the event. Said no without even knowing what needed to be done. I would only recommend buying from them more than a month out IF you buy something in stock.

    Macy's - deptstores - Updated May 2026

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