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    Zara

    1.4 (65 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    The image shows a retail store display with a white bench holding various clothing items and accessories. There are several pairs of shoes, including high heels, and belts placed on the bench. Hanging garments, such as dresses and tops in green, black, and patterned fabrics, are visible in the background. The store has a modern interior with backlit panels and a gray tiled floor.
    E Katrina L.

    So what's different about this Zara from others? 1. There are more clothes on the floor than the hangers, it's beyond crazy- just check the pictures. 2. It's impossible to find someone for help, maybe they are under staff but that's not the customer's fault tho it's makes for an unpleasant shopping experience when you can't find assistance. 3. To be a high in-ish store, the experience doesn't match...at best you're averaging over Rainbow by an inch and that's generous! #DoBetter

    Gary H.

    I'm not sure where to begin here. They are having a very big, clearance, markdown sale so items are thrown all over place. They are on the floor, balled up on the tables and a total mess. But, the staff seems competent and friendly - and working. It wasn't always a high-end shopping experience but it has been reduced to a Marshalls or TJ Max. (Sorry two places). As other reviews wrote, the clothing is somewhat cheap. They have good fits that aren't easy to find other places. The clothes are definitely made small, so if you're fortunate enough to fit into these, it's worth standing in line to get 75% off I suppose. After I finally got to the front of the VERY LONG line on a Saturday, they were pleasant and competent. That's all I ask for. The problem seemed to be caused by two very complicated customers using two of the registers. WHY ARE the four empty registers on the mens side of the store always sitting idle? They don't even have "Closed" sign on them. You just have to "know" to walk to the other room to check out. Very odd. Also, WHY is there a frumpy "security guard" always wondering around staring at his iPhone? Very odd in this mall.

    The image shows several shoppers inside a Zara store located in Annapolis, MD. Clothing racks with various garments are positioned in the foreground, and digital screens displaying fashion images are mounted on the walls. The store's entrance features a prominent Zara sign, and customers are seen browsing and waiting in line. A sign on the floor instructs social distancing measures.

    Zara checkout lines are ALWAYS long with 2 slow cashiers. Always. And no one cares. Managers. Assistant. Sale persons. Corporate. No one.

    The store just opened. This has always been my least favorite location due to the service but today was just horrid.

    This has always been my least favorite Zara but today was just horrid. There was chaos every corner and only one register open for all 3 sections of the store.

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    WHEAT - Windproof, Waterproof, Breathable Jackets, Snowsuits, Snowpants! Warm Fleece layered Hats and Mittens.

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    (11 reviews)

    $$$

    Truly terrible experience, I will never buy here again and don't recommend anyone does. First, the…read morestore doesn't accept returns AT ALL. Brought the clothes back within 1 week and was not allowed to return. They also don't offer store credit. My husband went to return and was told I had 7 more days to come and pick other things for exchange. The fact that I'm 7 months pregnant and can't come back myself due to my work schedule did not matter to the owner. The no-return policy was not posted, and I was never informed of it, before or after I made my purchase. Also, the items are deceptively priced, which is why I was hoping to return in the first place. Lastly, good luck exchanging! They don't maintain good inventory, so if you're looking to exchange for sizes, they probably don't have the size you need. I would not recommend shopping here, but especially don't buy gifts here. You are setting a mom up for a very unpleasant experience when she tries to return something or exchange it. I can't believe a business can run this way and still stay open. Horrible business practices. I will be reaching out to our local government about this as well.

    Pushy sales people. They have no inventory and won't take returns even though that is not written…read moreanywhere and was no stated. They refused to sell pieces of clothing separately even though they were charged separately. You can do better in Annapolis for children's clothing, even heirloom quality. The store is also very expensive for children's clothing and mostly sells basics.

    Zara - womenscloth - Updated May 2026

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