Received a large jacket instead of a medium for my online order. Unfortunately, I had to drive 30 minutes with the price of gas to return my item and order it again. I was told that I would have to pay an additional 4.95 to ship the correct size even though that's what I originally order. The manager Murano told me there was NOTHING she could do. So now 4.95 for an order they shipped incorrectly and another 4.95 for the correct size (hopefully) and the price of gas. Beyond irritating. DO a better job ZARA. read more

Still a mess in 2025. Only half of the dressing rooms are available for customers to use and they are STILL as filthy as they've been over the years. read more

Zara - Filthy dressing rooms (11/20/2025) - Women's Clothing Near Me - Annapolis, Maryland

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When I went in this location it was clean and well displayed. The gentleman behind the counter explained the return of online goods to me and made it easy. Of course I turned right around and just re spent the money in the store . I will be returning to this location from now on. read more

It was my first time visiting the store because I typically purchase online. In terms of trying on clothes, shopping in the store is much better. I tried on a few outfits before purchasing anything. Surprisingly, the dressing room was dirty. There were used tissues/napkins on the wooden seat and floor. I almost did not want to touch anything that is the level of uncleanliness that was going on in there. I tried on my outfits and placed what I did not want in the restocking area. Since one of the dresses was too big, I went to the rack to look for the smaller size. I never looked at the dress to inspect it for damages etc., I only looked at the size. I purchased this item for an upcoming vacation, so I did not remove the items from the bags until about three weeks later while I was packing. At that time, I observed that not only was the slit in the back ripped straight up the seam, but the tag appeared crumbled almost like someone had worn and returned it. I tried calling the store, but they do not have a phone. I called Zara's customer service and the mall to determine if they had a direct number. The bottom line is that Zara stores cannot be contacted directly. I knew that the item was still eligible for return, but I still wanted to speak to someone about it. Thankfully, I returned the item without a problem, but not being able to reach someone locally was frustrating. If I purchase in store again, I will be sure to fully inspect all items before purchasing. read more

So what's different about this Zara from others? 1. There are more clothes on the floor than the hangers, it's beyond crazy- just check the pictures. 2. It's impossible to find someone for help, maybe they are under staff but that's not the customer's fault tho it's makes for an unpleasant shopping experience when you can't find assistance. 3. To be a high in-ish store, the experience doesn't match...at best you're averaging over Rainbow by an inch and that's generous! #DoBetter read more

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I'm not sure where to begin here. They are having a very big, clearance, markdown sale so items are thrown all over place. They are on the floor, balled up on the tables and a total mess. But, the staff seems competent and friendly - and working. It wasn't always a high-end shopping experience but it has been reduced to a Marshalls or TJ Max. (Sorry two places). As other reviews wrote, the clothing is somewhat cheap. They have good fits that aren't easy to find other places. The clothes are definitely made small, so if you're fortunate enough to fit into these, it's worth standing in line to get 75% off I suppose. After I finally got to the front of the VERY LONG line on a Saturday, they were pleasant and competent. That's all I ask for. The problem seemed to be caused by two very complicated customers using two of the registers. WHY ARE the four empty registers on the mens side of the store always sitting idle? They don't even have "Closed" sign on them. You just have to "know" to walk to the other room to check out. Very odd. Also, WHY is there a frumpy "security guard" always wondering around staring at his iPhone? Very odd in this mall. read more

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The vibe of this store made me feel like I walked into zombie land. They seem to be fully staffed with a nice selection of clothes but even the people at Spencer's have more life & personality to them. I don't know if that's just the culture of Zara or if the staff is just genuinely miserable but my goodness. I've worked in retail since 2019 and I totally understand being over it but I still know how to turn my personality on when interacting with a customer. read more

Cute cloths, but very disappointing customer service. There were several sales personnel on the floor yet only 2 registers were open. Slow day at the mall but line several people deep. No additional staff came to open other registers, no staff greeting or offer of assistance such as directions to to the changing room or directives to an open register. Wont be back when there are other stores available to choose from. read more

Honestly, i dont know why i still shop at Zara. i dont know how im not scarred after all the cheap material clothes that rip or break on my first wear, which has happened several times. But clearly i havent learned until now. I have bought two separate items on different days that i brought in fro a return. The woman at the register puts both return items on the same receipt, but i only received a refund for half of the total. I drive from bowie all the way to this store for them to tell me that the refund was made which the manager energetically circles over the receipt to show that the refund was divided in half and this has to be taken up with customer service over the phone. so i call and they say i have to go online and go through the chat to send my receipts and i will hear back from them within 24-48 business hours. i dont hear anything back and i call, they tell me they can pull up the receipt from my mastercard number. they then begin to tell me they cannot transfer me to the manager. they out source the customer service to a different country that hardly communicates. they refuse to transfer me over the the manager. I am truly done with Zara. I hate to say they can keep the refund but at this point its more trouble trying to speak to an actual person that can help me. read more

I visited this location on a Friday afternoon to pick up an online order but noticed there was a clearance sale so I decided to explore a bit before picking up my items. The clearance items were not very organized but I was able to find a few items to check out. I went to stand in line but it was nearly halfway to the front of the store because only one register was open. Imagine my surprise as I waited in line for over 45 mins as I saw multiple employees working throughout the store, "organizing" the racks but none of them ever came to the front to open another register. The young lady at the register had a positive attitude despite the circumstances, it is the poor management of the store that needs to be improved. read more

You want to hear the most ridiculous story ever? Zara does NOT have a price adjustment policy. I purchased a skirt for $80 and it dropped to $19 three days later. I go to the store to return the skirt. I ask to repurchase the skirt. They say that can't resell it to me because of covid. It has to sit on a return rack for 24 hours. I've never heard such nonsense in my life. So take the inventory and place it back in your store creating further risk and exposure and deny a sale because of what safety precaution exactly? This is by far the dumbest store policy ever. The store is ALWAYS a mess. The cashiers ALWAYS have a disgusting attitude. The lines are ALWAYS long and staff does not care. And they are ALWAYS having POS issues. I'm done with Zara. The owners are prejudice as hell anyway. Not even sure why I was supporting them in the first place. Ugh. read more

I visited this location often and like others I never have a good experience. Well today was different and I was helped by Jason who went above and beyond to assist me with finding items and substitutions. His customer service was amazing and he was very patient in answering my questions. read more

Zara checkout lines are ALWAYS long with 2 slow cashiers. Always. And no one cares. Managers. Assistant. Sale persons. Corporate. No one. read more

Zara - Women's Clothing Near Me - Annapolis, Maryland

I have never seen anything like this in my life. I came in on a Monday night and they decided to close down the main register in the women's store but keep the men's register and the kids register open. Not a big deal right? Well, the men's side only accepted card transactions and the duo on the kids side was conducting training. The associate doing the training clearly saw the line wrapped around the store but opted to sacrifice customers time patience for training. The young lady attempting to learn was clearly frustrated and not able to catch on. The trainer finally relieved her of her duties to finally get the line down. read more

I went there like a week ago, I was just looking for a outfit for my kid and then we saw that the fitting room area was a mess so my sister ask if my kid could try something on and one on the lady's say yes so i was outside waiting to see if it was going to fit him , when a man came to me and say do you know the person inside I say yes and he say because this fitting rooms are close I told him that a lady say it was fine since it was just one try on ( for my kid) and he keep telling me that the area was close the lady came out of a door that it was near the fitting rooms and he ask her if there were open and that the last thing he knew it was that there were close and she told him as long as there is someone in this area they're allow to use them.A couple of minutes went by and a police officer came in to talk to another of the girls about investigation that they have going on and the same man came in to the conversation that they're having and say the same thing again that those fitting rooms were close and that the other lady say it was fine and the girl respond with when she's here we do what she say. My jobs have always required to give a good costumer service and in my opinion sometimes when you're not in the same page is better to discuss that in private that doing it in front of costumers I did feel like he was trying to take my sister and my son out of the fitting since he keep asking people the same thing over and over I did feel a little discriminated I was like maybe because we're Hispanic he think we're going to steal or maybe not buy anything I thing he was the manager not sure if area manager or just a new transfer manager but he made me feel so uncomfortable to the point that I didn't event shop for myself after the fitting rooms we went straight to the check out, in which the don't event say hello or nothing they do need better costumer service in there. read more

This has always been my least favorite Zara but today was just horrid. There was chaos every corner and only one register open for all 3 sections of the store. read more

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We just moved here and I since have never heard of ZARA, we decided to check it out. They have some unique styles, and the prices are pretty decent... it didn't take long to find a cute little outfit and head to the check out counter. We walked up to the register and three Zara employees continued their conversation with each other, glancing at me & then walked off in different directions without acknowledging our presence. So, we walked over to a different section of the store where there was a pretty long, wrap-around line. My husband and I looked at each other, like, 'do we really want to do this?' but I thought, maybe it'll go fast. It didn't. At least ten minutes went by and we didn't move. There were again three people at this register. One was having a personal conversation with another employee about headphones, and someone that looked like a manager, came in briefly to say something to someone and left. Another was on the phone for an extended amount of time. No one was actually checking anyone out -- kind of mind blowing. When you work at a place like this, you basically have ONE JOB: take care of the customers. If you're not doing that in any way or another, what are you actually doing?? Furthermore, this section of the store was a hot mess. It looked like Ross can look at times, but actually worse... Clothes strewn about all over the place. Customer service is actually the easiest thing to fix at any establishment, and the smartest, for obvious reasons. After our 20-30 minute weirdly super bad experience, I was quite compelled to open up Yelp to write a review. I can't say I'm surprised to see similar reviews... but dang, this has been going on for quite some time!! Get it together. I have no desire to come back. read more

I love to shop at Zara and I've been shopping at Zara for more than 20 years now (different locations ) but the Towson Mall Zara in Maryland is the worse Zara I've ever been. Manager ( Corine) is so rude and obnoxious , very unprofessional and lazy and have no clue what customer service is . I had a very bad experience at this place . read more

The line here is always insanely long, I suppose that you get what you pay for since it is a discount store. More concerning is ZARA's deliberately misleading signage regarding pricing and sales. Items are strewn about and it is impossible to tell what items are on sale. Signs advertise sales but when locating items marked as sale, a sales associate informed me that those items are not on sale. The sale items are unmarked. It is unfortunate the ZARA has resorted to deliberately misrepresenting sale items in order to mislead consumers. read more

This is by far the worst Zara I've been to. The dressing rooms are closed, the checkout/return line is always long and multiple staff are just standing around not being helpful. It doesn't take a genius to know, if you're dressing rooms are closed, you're going to have A LOT of returns. STAFF YOUR REGISTERS!! read more

@Annapolis Mall, MD-USA I have been a customer FOR YEARS (even before Zara was in the mall). The Annapolis location is the worst. Ever since the pandemic, the dressing rooms have been closed. When asked, the cashier said that there are multiple reasons why the dressing rooms are closed to include short staff and that it is full of product (It looks an entire mess back there), WHICH IS NEVER ON THE FLOOR. Who expects a consumer to buy clothes and not try them on? #Rediculous. read more

Annapolis store is a total mess. Store hours are listed online as opening at 11. They don't open until 12! They see people standing outside waiting to return or shop but they do not come out to inform folks that they do not open at 11. Epic fail. I remember when Zara first came to New York back in theand it was a stellar establishment. Now it's just a horrible experience. You can't blame everything on COVID. If you are going to have limited hours just inform customers and change information on the site. Matter of fact, have shortened store hours so that you can keep the place tidy and worth the shopping trip. I was going to exchange items but now I'm just returning. Wasted enough time with them as is. I would not recommend this store. Can't speak to the other locations. Such a shame. read more

Not kidding about the wait ...more empty registers than cashiers! 3 people ringing ( one in each dept) and it's BLK FRIDAY!!! Never seen anything like this...not even at WALMART read more

Zara - Women's Clothing Near Me - Annapolis, Maryland

I love the store's layout and variety. I can't say I love this location's customer service though. The employees seem very angry/grumpy or just tired. They don't smile back and look at you like they hate you. They seem stressed and I feel bad that the cashier couldn't even say thank you when I said thank you and have a nice day. read more

it's now 10:09 and the store still has not opened. the rest of the mall is up and running but, ZARA is not. I have somewhere to be and this is slowing up my process. this is extremely unacceptable. read more

The customer service here is absolutely terrible, except for one girl who went above and beyond to try to find a pair of pants I wanted.The guy at the register acted like I was bothering him by trying to buy my purchases. read more

So Zara corporate, you have to either be a horrible company to work for or too cheap to have anyone on the register. I have never seen this place run properly. Kids, don't work here, they are cheap!! read more

I was so happy to see that a Zara opened in Westfield Mall in Annapolis, MD... only to be super disappointed when I tried to purchase items in the store. The ONE cashier closed down [DURING LUNCH HOUR!] because she said it was time for her break, EVEN THOUGH the only other line open (in the men's section), who only had ONE cashier, had a line that was wrapped around the store. Even after mentioning to the first cashier that the other ONE cashier desperately needed help, she shook her head and said she was going on break. I dropped on her counter all of the things I was going to purchase and told her that I was shocked by that kind of customer service and refused to stand in that long line that would clearly have taken over an hour to get through. I am going to have to agree with other reviews' comments that "The cashiers ALWAYS have a disgusting attitude. The lines are ALWAYS long and staff does not care." I am going to also have to safely assume that "SELLING" is not the primary business focus for Zara, since they are allowing this behavior. I will go spend my money where they actually WANT it. UNBELIEVABLE!!! read more

This location is okay. I come to this store because it's super convenient close to my house. The current sale is good, but in those areas are messy. The lines can get long which is very annoying especially when there's only one register open. Everytime I come here, there's one staff that's always helpful I think her name starts with an E or A she is amazing otherwise no one would pay me any mind in the store. You might get a better selection at another Zara. In the meantime, it is convenient to my home. read more

HORRIBLE CUSTOMER SERVICE AT ANNAPOLIS ZARA , DO NOT SHOP AT THIS PARTICULAR ZARA! I paid or 2 pair of jeans and a hoodie from Tysons & when I got home I couldn't fit one of the jeans. When I tried to return the jeans to Annapolis Zara . The Manager by the name of MARISOL was VERY RACIST & didn't care that we had a receipt . She sent us ALL THE WAY back to Tysons just for us to not only get our money back and get great customer service but to also find out from their manager that MARISOL could've just giving us our money back and did the exact same thing they did so we wouldn't have to drive all the way back to TYSONS! They have HORRIBLE CUSTOMER SERVICE at ANNAPOLIS ZARA. read more

i wish there was an option to not even give one star. Every damn time i've been to this store the line has been terrible. One associate will be ringing up customers while the others just walk around not caring. None of them give a rip about the customers and treat everyone with disrespect. Not a well run store at all. read more

I visited this store today (7/1) to retrieve an order that was placed online. This store was scheduled to open at 11:00, but the store did not open until after 11:00 with the manager arriving late and no apology to anyone waiting. In addition, after receiving my order (from the store manager) and wanting to return part of the order, the manager indicated that I had wait again in line to return the item....totally unacceptable. While waiting in a growing line to return the item I decided not to keep, the manager decided to walk away from the register leaving only one associate to handle several customers. Customer service in this store needs improvement. Customers should be the first priority, and having everyone wait in line with only one cashier is poor management of the store. read more

This location is a joke. The lines are long for no reason. They will have 10 employees walking around and one register open with a ton of people in line. Plus the employees have a bad attitude and don't want to help. Last time I went the fitting room wasn't open. Are you kidding me? They don't even try. read more

Absolutely horrible customer service. The manager Marisol was rude when I asked about only having one person on the register. If I could give zero stars I would. Will never shop this store again... read more

This store just doesn't care. They will literally have 9 associates walking around aimlessly while one employee struggles through ringing up or returns and super long lines. It's mind numbing how horrible their customer service is. They are more about restocks than assistance for customers. It's disrespectful read more

TERRIBLE. I arrive at the Annapolis mall location on Sunday at 6:45 pm when the store closes at 7 pm. Me along with 3 other customers outside are told that the registers close at 630 and doors lock at 6:45 because (and here's the irony) they don't want to TURN AWAY CUSTOMERS. My response was "What the hell do you suppose you're doing right now then?" This used to be one of my favorite stores but I'll honestly never be shopping here again read more

They never ever have enough people on the register. Ever. You ask them to do a size check and even if they have it they'll most likely say no to avoid helping you get it or find it. read more

The lines are always ridiculously long when it isn't even busy. They always have only one person running the register (for the entire kids, women's and men's section) and more people working on the floor. This store is poorly managed. read more

I would like to start by saying I never ever leave reviews and also - Zara is one of my favorite clothing brands. This specific store location has the worst customer service I have ever experienced. Within the past year, each I have visited I have spent approximately 20 minutes shopping, and at least 30-40 minutes in line. This store typically has one register open while the four to five other store associates stand around folding/organizing clothes and act unprofessionally if you ask them about opening another register. I am currently going on 35 minutes standing in line - with still six customers in front of me. Everyone in line is frustrated to the point of laughter. This happened to me last week here as well. I no longer will be coming to this Zara location. read more

I stood in line 20 minutes to get into the store, and I have been in line for over 30 minutes to return an item. Not shopping here again until they open the fitting rooms and put more cashiers in the store. So disappointing. read more