It was my first time visiting the store because I typically purchase online. In terms of trying on…read moreclothes, shopping in the store is much better. I tried on a few outfits before purchasing anything. Surprisingly, the dressing room was dirty. There were used tissues/napkins on the wooden seat and floor. I almost did not want to touch anything that is the level of uncleanliness that was going on in there. I tried on my outfits and placed what I did not want in the restocking area. Since one of the dresses was too big, I went to the rack to look for the smaller size. I never looked at the dress to inspect it for damages etc., I only looked at the size. I purchased this item for an upcoming vacation, so I did not remove the items from the bags until about three weeks later while I was packing. At that time, I observed that not only was the slit in the back ripped straight up the seam, but the tag appeared crumbled almost like someone had worn and returned it. I tried calling the store, but they do not have a phone. I called Zara's customer service and the mall to determine if they had a direct number. The bottom line is that Zara stores cannot be contacted directly. I knew that the item was still eligible for return, but I still wanted to speak to someone about it. Thankfully, I returned the item without a problem, but not being able to reach someone locally was frustrating. If I purchase in store again, I will be sure to fully inspect all items before purchasing.

Received a large jacket instead of a medium for my online order. Unfortunately, I had to drive 30…read moreminutes with the price of gas to return my item and order it again. I was told that I would have to pay an additional 4.95 to ship the correct size even though that's what I originally order. The manager Murano told me there was NOTHING she could do. So now 4.95 for an order they shipped incorrectly and another 4.95 for the correct size (hopefully) and the price of gas. Beyond irritating. DO a better job ZARA.

Great designs and always a sale. Staff very helpful and so personable. We had a great time meeting…read moreother grandparents during mid night madness. We have been back to get more of my granddaughters favorite pajamas

The kids raincoats are the sturdiest and the cutest. Our grandchildren live in Portland and wear…read moretheir rain jackets from Fall to Spring. The snaps are strong and the outer fabric wears and washes well. The lining to soft and just the right amount of warm. The price is a lot but you get what you pay for with these jackets.

This store is dark, dimly lit and feels drab. The fitting rooms are pretty disgusting; hair, dust…read moreballs and other debris litter the floors of the dressing room stalls. Far from cleanly.

I love this store. The lines can get a bit long but I see why. I go in to check the sales racks &…read morealways find cute items. Sadly, the regular priced items are more than what I'm willing to spend. They have the cutest tops, sweatshirts, & skirts. Bonus they sale Peanuts. Everything is pretty organized & clean. You bring a bag of your unwanted clothes, they give you 15% off your purchase. Quality clothes, stop in.

This is going to be a mixed review! I will say when shopping at higher end consignment stores,…read morethere is an attitude from the workers that is judgmental and unwelcoming. However, that was not the case here! They were sweet, and even gave my sister a discounted item for something that was stained. Now for the state of the shopping: the racks are so tight that you can't easily browse the racks, there are trash bags stacked in the front of the store and by the stairs. And they were still accepting donations as if they had room for them! I love the selection that they do have, but the racks are unorganized and hard to look through. Sizing on racks is barely marked but the color coordination is nice! It's rare that I come here due to this, but it's nice if you have a lot of time to dig through. A nice place, but it's just hard to shop here.

Will absolutely not be coming back. Bought a dress for my daughter and they had tied up part of the…read moreback to hide a huge hole in the back - the entire back of the skirt was ripped. No one said anything. It's not that nice of a shop compared to others in the area, but this really pissed me off. The dress is unwearable and they still sold it.

Tya helped me today in the store she was very helpful and welcoming! Great selection of baby…read moreclothes in all sizes and huge clearance section. Great prices in the clearance section!

we enjoy shopping here, especially when we have a coupon. They always have specials and coupons…read moreand a punch card you can fill for $10 certificates. Their clothes are useful and cute, nothing crazy. The staff here have been there for a long time and are helpful most of the time. There are toys for the kids to play with while you shop which usually keep my toddler distracted. The pajamas are great but buy them on sale!!

Truly terrible experience, I will never buy here again and don't recommend anyone does. First, the…read morestore doesn't accept returns AT ALL. Brought the clothes back within 1 week and was not allowed to return. They also don't offer store credit. My husband went to return and was told I had 7 more days to come and pick other things for exchange. The fact that I'm 7 months pregnant and can't come back myself due to my work schedule did not matter to the owner. The no-return policy was not posted, and I was never informed of it, before or after I made my purchase. Also, the items are deceptively priced, which is why I was hoping to return in the first place. Lastly, good luck exchanging! They don't maintain good inventory, so if you're looking to exchange for sizes, they probably don't have the size you need. I would not recommend shopping here, but especially don't buy gifts here. You are setting a mom up for a very unpleasant experience when she tries to return something or exchange it. I can't believe a business can run this way and still stay open. Horrible business practices. I will be reaching out to our local government about this as well.

Pushy sales people. They have no inventory and won't take returns even though that is not written…read moreanywhere and was no stated. They refused to sell pieces of clothing separately even though they were charged separately. You can do better in Annapolis for children's clothing, even heirloom quality. The store is also very expensive for children's clothing and mostly sells basics.