Came in to make a return with receipt. Staff member was friendly, fast, no issues at all. They have amazing clothes. The only issue with J&J is they are wayyyyyy overpriced for kids clothes. I only buy here for special occasions or pictures. read more

I have visited this store twice. Each time it seems I have sales people who hate working there. Never a hello, or how can we help. Never help in finding sizes. This last visit we were buying a suit for our 2 year old. I never looked at a price tag and never flinched about swiping my CC for $220 that will get worn maybe twice. But hearing the comments the associates made about my son when he left the store crossed the line. I returned an hour later and told them I was cancelling my order. They sad nothing to save the sale. Good for them, because thry would have gotten an ear full. I will walk in there from now on and window shop. I will not support this store. If I need too, I will buy online. read more

Love this store! The staff is always super friendly and helpful. I can not even explain how cute the clothes are. This is my favorite store to shop for my daughter. They also have great sales! I am so glad we have a Janie and jack in the annapolis mall!! read more

I recently shopped at the Janie and Jack store at the Westfield Annapolis Mall. I spent a whopping amount of money as the clothing at Janie and Jack is hugely overpriced. I might also add, I do not live near Annapolis MD, but was visiting my niece. 6 days later I received an email from Janie and Jack offering a 25% friends and family discount for online and in-store purchases. I called Donna Bacchi the Annapolis store manager and she told me she would not honor the adjustment unless I come into her store. This is impossible as I live 200 miles away. She gave me the national phone number for customer service. After 20 minutes and numerous times placed on hold, I was told I would receive an email in 2 or 3 days with a phone number to call to give my credit card info for the adjustment. My advice......this company is over priced and difficult to work with. Unless you have money to burn, stay away from the retail stores and definitely stay away from the Annapolis store where Donna will hang up on you as she did to me! read more

Today i went to @janieandjack at @westfieldannapolis to exchange some items my daughter received for Christmas from her dad that were too small. Of course, he lost the receipt but no biggie right? Its Christmas, tags were still on, ppl often dont get gift receipts and an EXCHANGE for the exact items just a different size shouldn't be a proper right? WRONG. I entered @janieandjack at @westfieldannapolis & was not even greeted with a hello. I approached the counter with my Christmas gift bag and asked the manager "Sheena" if i could exchange Ryan's items for bigger sizes with no receipt. She said NO, they don't return with no receipt. I didnt even argue, but then i read the return policy posted on the counter and CLEAR AS DAY, it says you can return with no receipt for a store credit or the same items. So i asked Sheena about it and she says, "you want me to be honest?" I said "uh yeah wassup?" She looks me DEAD in my face and says "i have a picture in the back of you stealing"...................... wait what? THEN says she also has video and on top of that i was stealing with a group of girls..... FIRST OF ALL IM NO THIEF.... second of all I HAVE NEVER IN MY 26 years of living EVER IN MY LIFE walked into ANY @janieandjack store... like NEVER... i never even been in that wing of the Annapolis mall before.... & i domt even hang in "groups", im a grown ass woman with plenty of money to buy everything in @janieandjack .... but with all that being said IF I WAS SOME KNOWN THIEF THAT YOU HAS VIDEO & PHOTO PROOF OF why the fuck didnt you call the cops on me? Why is the only thing you stopped me from doing is exchanging something?... & not only that SHE NEVER EVEN WALKED TO THE BACK TO LOOK AT THIS"PICTURE" she claimed she had.... She mustve thought i was a young girl/child by the way i was dressed, BUT SHES IN FOR A RUDE AWAKENING.... ive already tweeted the incident, yelped and going to post on Facebook when im done here! And calling my lawyer in the morning. THIS IS RACIAL PROFILING as well as DEFAMATION OF CHARACTER! I cant wait to make yall lives a living hell for hiring incompetent rude racist employees... #RacistJanieandjack read more

I will NEVER step foot In any Janie and Jacks store! What I experienced this evening was humiliating and defamation of my family and I character.I walked in the store for the very first time with my niece and daughter to make and exchange for bigger size,my niece received as a Christmas gift for her daughter that was too small. My niece asked the manager (Sheena or Shana I believe her name is) who didn't greet us when we walked in the store, what was the exchange policy to get a different size,the manager told my niece she needed a receipt. My niece then questioned the store manager about the policy because the reasons for not exchanging the items changed several times and that's when all hell broke loose and the manager stated she couldn't exchange the items because she had my niece on camera stealing! Mind you we NEVER been in the store prior to that moment!All I can say is,this will not be last time you here from me!! read more