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    Furniture Solution

    3.0 (5 reviews)

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    The Sofa Store

    The Sofa Store

    4.1
    (41 reviews)
    12.3 mi
    $$$

    I purchased a couch in September of 2020, after three months the couch was lumpy and the springs…read morewere soft. I called the store , a serviceman was sent out, he increased spring tension and stuffed more padding in the cushions. After a couple of months I called again, the couch was lumpy, the same serviceman, same result. I called the Sofa Store talked to the store manage, I told her I was not satisfied with the couch and wanted to return it. They offered me a 20% discount on a new couch. The Sofa Store sells couches, I paid $2000 for a couch that was junk and they would do nothing about it. I would not recommend them or their products.

    Yikes! I haven't shopped for furniture in a long time and didn't realize that it's like buying a…read morecar with a salesmen literally watching your every move and not leaving you alone. I didn't walk more than 5 steps into the store before someone was by my side asking me what I was looking for and how they can help. Yes, I was looking for something in particular, but no I don't need you to watch me and give me input on every little thing. Him letting me know the layout of the store was helpful, but still not really necessary. I just want ti browse and be left alone, I will ask you if I have questions. Anyway, I was very underwhelmed by their couches on display, they are all out dated looking and just ugly. The store is also huge and everything is spread out, it seemed empty or at least lacking personality or decoration, or something . Maybe that's because of covid and lack of supply? Idk, but again everything was super traditional, not my style at all. Overall I was very turned off by the sales approach and would not return. They need to come up with a more modern way of selling furniture because this is not going to work for future generations in my opinion.

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    Furniture Solution - baby_gear - Updated June 2026

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