Update from Feb 14th, 2025, after purchasing a Tempur-Pedic® Adapt Hybrid in February and sleeping…read moreon it for 30+ days, we went back to Mattress Warehouse and met with Serge and TJ at the Annapolis West St store. We explained that the new mattress did not provide the comfort level we had hoped for and requested it be exchanged for the Tempur-Pedic® Pro Adapt 2.0 firm. We were so pleased with how smoothly the exchange went after Serge worked with us to ensure that the Tempur-Pedic® Pro Adapt 2.0 firm would better meet our comfort expectations. Within 4 days the new mattress was delivered by a very professional and pleasant crew that kept us updated on the delivery Tuesday (730am - 10:30am) and the morning of the delivery let us know that our new bed would arrive at 730am. We highly recommend Mattress Warehouse, of Annapolis, MD, on West St, a very trustworthy company with excellent service, selection and value. Be sure to ask for Serge or TJ ~ Chris D.

We worked with Wendy and Sid both were great to work with. When they found out I was an amputee and…read morethe mattress that I had was way to high for me. Showed me the best ones for what my needs are and made sure I got all the sales and discounts available. No high pressure just nice and helpful people.

We went here on Labor Day to look for a new mattress. In full disclosure, I know one of the sales…read moremembers here as a long-term friend. But anyway, I didn't know what to expect since the last time I bought a mattress it was at Macy's over 10 years ago. This was a MUCH better experience. John led us through each type of bed and pillow, showing us how each type of mattress affects our body when we sleep. It feels funny at first lying around with a bunch of strangers, but that's the only way to do it. They work as a team so there is no pressure for commission or competition over the others. They can manage to assist multiple customers at a time while you are looking at your beds. We ultimately got the Tempurpedic and we can't wait for it to be delivered next week! It was a great experience and the store seems to have good "Feng Shui" as opposed to what I was expecting from the Festival shopping center. I totally recommend at least a visit if you're looking at mattresses or pillow!

Like another reviewer, we stopped in Labor Day to take advantage of the sale. Serge was our sales…read moremanager, and helped customize a split king set for my husband and I since the two of us chose two different styles. We'd been a new mattress set for quite a long time, not being able to agree. Serge provided excellent customer service, no pressure sales environment and a friendly demeanor. He had other customers at the same time but always checked in on us, giving us a chance to review options then return after lunch. We ultimately got a great deal on an adjustable set with free base. I even got a complimentary ergonomic pillow. Overall very satisfactory buying experience. We will return here should we need anything else in the future.

We bought a beautiful chair from ABA furnishings! We wanted to support a local business and drove…read morehere to check out their selection. We found exactly the chair we wanted in less than 2 minutes. The helpful staff and great prices made it an even better experience!

This may be the worst furniture company in America. Management is rude and does not honor any…read morerequests. I can't emphasize how bad this company is. They sold me a memory foam bed that is sunken ( not filling out) on either end. The owner broke a picture in my house and left his trash in my house and refused to do anything and told me my warranty is covered by the manufacturer Would give zero stars

I purchased my second mattress from here in nine years. I was the only customer in the store, which…read moreallowed for a very personal experience with the salesman. Clark was well-versed in the products and wasn't pushing any unnecessary add-ons. Because I purchased a more expensive mattress, I was able to earn free shipping and a free Purple pillow. Clark also mentioned upcoming sales where I could earn back money spent.

Chuck, the sales manager was patient and knowledgeable! He explained the ins and outs of each…read moremattress we looked at! He left us alone to try whatever we wanted and was ready with answers when we wanted to know any little or big thing. He was extremely helpful and thorough during the process for checking out and arranging delivery. When we had to change dates, we had no problem reaching him to make the adjustment. He was also modeling and instructing trainees in the floor; encouraging them in their preparation. He was courteous and professional. We appreciate how he worked with us.

When I first entered the Edgewater store, the store associate immediately let me know she was with…read moreanother customer and would assist me as soon as possible. I patiently waited and with ten minutes, I was assisted by the store's Teresa Huffman. She was most pleasant to deal with and although I was only purchasing a King bed frame, she took the time to show me the product and how easy it was to assemble. Her friendly attitude and helpfulness was greatly appreciated and if I need a mattress set, I would definitely return to get Teresa's assistance. Barry F.

Sunny, the manager here is fantastic. He went above and beyond to help us find a bed, and then get…read morethat bed delivered (see issues below). He gets 5 stars from me, but the delivery shenanigans are what knock it down to 4 stars. We had a delivery date set when we paid for that mattress. That day came and went with no communication from the delivery team and no mattress. We called Sunny and he was able to look in the system and find out that they had just rescheduled us for the next week without notifying us. He called another store and found out they were having the same issues. I think it was a supply issue (as this was during COVID), but it was really frustrating to have these delays, but even more frustrating because of the lack of communication from the MW delivery team. They then tried to deliver us the wrong mattress, and Sunny called and got them to find the right mattress and deliver it the very next day. 3 week fiasco, it finally resolved. We have our bed now, and it's fantastic, and I still recommend Sunny and this location!!

Went to buy a bed and was assured when we entered the store it could be delivered by December 25th…read more Delivery service called and said the earliest was 28th. Since we will be out of the area we cancelled the order and will shop later to find another more reliable and reputable company. This store will tell you anything to make the sale! They also said we could not even start a refund process until 4 January. Save your money!

I was in the market for a new pillow and decided to stop in to try out their options since my…read moreboyfriend and I were in the area. I appreciate that I was able to try out and feel a variety of different pillows when visiting this store. That was the only okay part of the experience. What I did NOT appreciate was a condescending sales woman who seemed to judge us immediately and assume that my boyfriend and I did not know what Tempur-pedic was and that we didn't belong there / could not afford any of the items in the store. When we entered, the three associates in the store - one on the phone and two standing around the floor - barely greeted us. I would suggest they try out acting somewhat friendly when potential customers enter the store, they might actually have some customers in there if they did. The other associate was stand-offish as well and made the whole experience uncomfortable. They were professional enough to not be outright disrespectful but wow was it a poor shopping experience. I will definitely not be returning.

In my opinion, this Macy's is the cleanest in the area and only one that does NOT smell like soiled…read morecarpet. We all know the smell I am referring to (cough cough, the infamous Macy's dressing room stench for example). Thankfully, this Macy's doesn't have that odor. Unlike most Macy's the dressing rooms aren't a showcase of disaster and poor logistics nor does the fragrance staff chase you around the cash wraps. The parking lot is safer than most and the return counter staff is pleasant. All-in-all, the better location when needing to get to a Macy's.

A woman tried to help me...blindingly leading me around and she clearly had zero knowledge of the…read morestore's layout. I asked for Men's black slacks and she took me all around a area and said they should be around here not showing me where. I usually shop at old navy or a stand alone. But the service was awful and the cashier convinced me to sign up to a rewards program by giving away my ssn and lots of personal shit to get %40 off my purchase took forever and I won't be coming back. The first woman was old 50-up and she was blond and the cashier and asian lady with black hair didn't get either names I can't remember. It was so bad it was creepy the service that is.

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more

I can't recommend them enough. We bought a beautiful coastal inspired slipcovered sectional off…read morethe floor. They had the best quality furnishings in the area and the prices were inline with workmanship. Pat our sales person was friendly and helpful. We had it delivered in one week!!! Ask what is available off the floor......