Sharing my recent experience with Reclaimed Annapolis so future customers have full transparency before committing to a custom project.
We paid in full for a custom vanity in late August after being assured that our project would be prioritized and completed quickly. Over the next several months, we repeatedly requested the progress updates and photos we were told we would receive. Instead, we were given multiple estimated completion dates that came and went without any product, updates, or supporting information.
By mid-November--after more than two months of delays and asking for realistic timelines so we could coordinate with other contractors--we were informed that the business would not complete the project. The owner cancelled our order outright and issued a full refund. While we do appreciate that the refund was processed promptly, the cancellation caused a significant setback to our bathroom renovation, especially after we had already structured our broader project timeline around the commitments made earlier.
We made a deliberate effort to support a local Annapolis business, but our experience was disappointing and disruptive. Customers considering custom work here should be aware of the repeated delays, lack of communication, and ultimate cancellation we encountered.
This review reflects our direct experience and the impact it had on our project and schedule. read more