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    The Sofa Store

    4.1 (41 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

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    I was fortunate enough to have Staci Merhi as my consultant in the Glen Burnie store. She was extremely knowledgeable about the furniture selections and clearly demonstrated the quality of the Flexsteel line. I can't count the number of times I returned to the store to look at more fabrics or sit in yet another chair. If Staci was off, Christie, the store manager was always eager to assist. The ordering process was simple and Stacie was meticulous in ensuring that my order was correct. The furniture arrived in the promised time and the delivery was flawless. I didn't even have to take off work because they delivered on a Saturday morning. I love my new furniture, it is well made, incredibly comfortable and looks great. No doubt my decision to work with the Sofa Store was a good one. Oh, I brought my TV at the Big Screen Store while I was there. Again, great service and delivery. Well done! This is a locally owned business and I encourage you to give them a chance to wow you. You will not be disappointed Ann Catonsville

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    5 years ago

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    3 years ago

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    Thank you so much for your business and the positive feedback!

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    6 years ago

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    Thank you for your business. Enjoy your new furniture!

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    Page 1 of 2

    Ask the Community - The Sofa Store

    Review Highlights - The Sofa Store

    I found the sofa store because I wanted a quality couch (flex steel) and they have a huge inventory of some of the top of the line couches with steel frames.

    Mentioned in 2 reviews

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    Sofas Etc

    Sofas Etc

    4.3(32 reviews)
    16.5 mi
    $$$

    Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

    Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

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    Sofas Etc
    Sofas Etc
    Sofas Etc

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    American Freight Furniture, Mattress, Appliance

    American Freight Furniture, Mattress, Appliance

    2.0(2 reviews)
    3.4 mi

    My experience with American Freight has been nothing short of frustrating. I purchased furniture…read morefrom them, and what should have been a straightforward process turned into a nightmare. The customer service is absolutely terrible. Every time I called to get updates on my delivery, I was met with rude or unhelpful responses. They seemed disorganized, constantly giving me the runaround, and I had to repeatedly follow up just to get basic information. To make matters worse, when my furniture finally arrived, it was damaged! I immediately contacted their customer service department, only to be transferred around with no resolution. It's clear that customer satisfaction is not a priority for this company. I would strongly recommend avoiding American Freight if you're looking for reliable service and quality products. They completely failed on both fronts. ......UPDATE......... After going back and forth with American Freight for almost a year about my defective couch, I finally received a response after filing a complaint with the Better Business Bureau. On September 19, 2024, I was contacted by someone named Bill, and unfortunately, the experience was just as bad as before. Bill was extremely insensitive and seemed irritated throughout the conversation, especially when it came to scheduling the replacement delivery. After all the frustration and lack of communication, I expected some level of professionalism and empathy, but that wasn't the case. Even when trying to fix their mistake, the poor customer service continues to be a major issue. I cannot stress enough how disappointing this entire experience has been. I will never purchase anything from American Freight again. To any potential buyers--beware of the headache you might be getting into!

    Not the same place as the one on Belair Road. The location is ok, but the selection.?read more

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    American Freight Furniture, Mattress, Appliance
    American Freight Furniture, Mattress, Appliance

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    The Sofa Store - furniture - Updated May 2026

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