Eric B. was extremely knowledgeable and helpful. Great asset to the team there! He was extremely patient as I was undecided but helped me to the perfect dining ensemble! read more

Staff here are ver helpful, you will find what you here. But it takes a while to get stuff delivered.

I have been waiting 5 months for the items I ordered. They finally brought a partial order but this is ridiculous. EVERYTIME I call to inquire the date gets pushed back. I finally demanded some form of compensation... I was disconnected from my call and when I called back I couldn't reach anyone. I was in the market for new bedroom furniture and my business went to Rooms to Go based on this experience. And that order was received with a week and a half. Do better Ashley's. read more

I went in knowing what I wanted. It was on the showroom floor, so I was able to verify my expectations. I asked when I could get it, and was offered self pick up. It was in my house later that day. read more

Me and my boyfriend just moved to Baltimore and came here to find a couch for our new place. The staff was so incredibly welcoming and kind, on top of being super helpful with guiding us around the store and showing us couches that matched what we were looking for. Eric was helping us with our decision and purchase and was so great! The general manager even came out, introduced himself, thanked us for coming in, and assured us to take our time. We weren't rushed or forced into any decisions, and were able to take our time and find our perfect fit. Finally, they covered every little detail about delivery and our protection plan to answer questions we didn't even know we had! I would recommend this store to anyone looking into buying furniture. read more

I had a wonderful experience looking for a couch. Tracey was great. He listened and got me two things I never thought I'd be able to have. I now have a recliner to fit in my rowhouse and in a material like leather that my cats can't kill. Painless. read more

I came in looking for living room furniture and was greeted by Anita. She knew exactly what I was looking for and built out a plan for me and told me all about the discounts plus white glove service, I was sold! I can't wait for my furniture to be delivered. read more

Purchased a couch on January 15th. The delivery people arrived February 10th with the couch, and decided they would not carry the couch into the house and down the stairs. They claimed that the couch would not fit on the stairs, citing specifically that the ceiling was too low. The ceiling had over 18 inches more clearance than required for the couch at lowest point, and in terms of width, the staircase is 6 inches wider than the couch. It was very clear to me from their demeanor that they did not want to carry the couch down the stairs, rather than it actually being the case that it doesn't fit. I called the store, and they said they would arrange for a different delivery team, and if I did not hear back by the 12th I should call them. I call multiple times throughout the week on and after the 12th to nobody picking up the phone. I finally get a hold of someone on the 15th, who rudely tells me that what was told to me by the person I spoke with on Saturday was not true, and that the order was marked by the delivery team as "complete." She said I would either have to pay for the delivery team to come back, or pay an order cancellation fee. I then call corporate who claims the fees are determined by the store and they can't do anything. I go in on the 17th, and request they reschedule delivery with a different crew or issue a full refund, because frankly a delivery attempt was not fully completed. Tracey, the manager on duty, does reduce the cancellation fee to about $80 (instead of $174). Tracey was very professional, polite, and did what his higher ups allowed him to do to resolve the issue. That having been said, this issue (through no fault of Tracey's), was not resolved adequately. I have paid Ashley $80 for two people to have shown up to my house and decide they don't want to bring the couch in as they are paid to do, and for them to not answer the phone when I try and get in contact with them. The only way for Ashley Furniture to make this right is to return the remaining $80. Considering I received no product and no genuine delivery attempt, I do not believe that would be unreasonable. I would advise anyone looking to actually see the furniture they purchase in their home to shop elsewhere. read more

The salesman Tracy was amazing. Though his job was to sell us furniture. He put as much effort into relating to us and find in our needs. He wasn't trying to push something we didn't want. He treated us like family. read more

They sold me a console for $1,010 told me I had to take the floor model because these were made in India & they didn't know how long it would take to ship. ALL LIES!!!! All their furniture is available online for cheaper than in store. Look for it on Amazon, Walmart, or just do a google search. And they are not returning my calls. The salesman Geoff told me to speak to the manager. He wouldn't even speak to him for me. The manager is Sterling Moses. He will not call me back. Go, look, DON'T BUY! Order online for less and get free shipping. These are not honest people. read more

Ashley Store - Amazon price - Furniture Stores Near Me - Glen Burnie, Maryland

I would like to offer an opinion on the service, but I cannot. I visited your store on June 9th at about 10:00. I walked around looking for a dining room and a bedroom set. I saw what I thought were salespeople relaxing with their phones. Your chairs look comfortable. I passed by them several times, but neither seemed to even look up. This was until a White couple entered. A salesman ran over to greet them. This is the same one that ignored me, a Black man, on multiple occasions. I guess it is a win-win. You don't seem to want my business, and I don't want to give it to you. read more

In July 2021 we ordered a bed and two night stands. Of course, all were back ordered with the bed being delivered early November and tables in December. The bed was brought to our home November 5th but was missing a part, so the warehouse told to return it and they would re-deliver it all together. When we called to check out when it would be delivered, they informed us that they had sold our set to someone else and now we wouldn't get ours until February 2022!! Stay as far away from this company as possible. read more

They did happen to have some great sales, and the employees were really nice. I would not have any issues buying something from this location. That being said, they desperately need to fix the leaking ceiling. It is terrible for aesthetics and vibe, and smelled gross. read more

Ashley Store - Furniture Stores Near Me - Glen Burnie, Maryland

Ashley HomeStore - Defective and damaged furniture Ordered a bedroom set from Michelle Brookman sales rep Ashley Bergen office manager gave incorrect information and not helpful at all when defective nightstand was reported. Anita sales rep rude and disrespectful! Aaron Reed General Manager ignored my email when I asked for hel. Ashley HomeStore - Glen Burnie 443-270-0138 7425 Ritchie Hwy Glen Burnie, MD 21061 They delivered a broken night stand I reported it and they did nothing to replace it. They took my money and refused to honor the manufacture warranty and refused to assist with doing the right thing with replacing the defective nightstand or a refund. Their customer service doesn't exist. They lied and stole my money at the end of the day. Do not buy from this store they are unprofessional and untrustworthy. read more

I came into Ashley's today to order an item I've been viewing online and I ended up departing with more than expected. I was greeted by Mr. Tracey and Ms. Anita Wyatt. Both were patient, shared knowledge, well mannered, and smiling. If you choose to visit this particular location ask for them by name. They'll make your visit much easier. read more

Thank you Matt S. for the attentive service! Looking forward to receiving our beautiful living room set.

The sales consultant, Ajanni Lee She did a great job show me all the different furniture she was patient kind and caring. I would definitely recommend her for my future purchases at that store. Great job PS the manager at the store Ashley was amazing. read more

Last time I will order ANYTHING from Ashley. Purchased a bedroom set and a sofa and love seat. Was originally promised delivery in 1 to 3 weeks. So 6 weeks later we finally take delivery. Even the delivery guys came after the 4 hour delivery window. The actual furniture is average quality at best. Likely will have to replace in 5 years or less, and not from Ashley's. read more

We shopped for furniture in June 2021, and this store had a decent selection and good prices. We were informed that supply chain disruptions would delay shipping, which was completely understandable. We finally received our shipment in December 2021. However, the customer service during these calls was abysmal. We had to call multiple times to confirm the status of our shipment. We ordered 2 couches and a dresser and if we had not canceled the dresser we would have waited until February 2022 for our delivery (without notice from the store) just because the store could not ship the couches separately!! We spoke to one employee at 12pm on a particular day, and called back about 3 hours later to check the status of our request, and this same person had barely any recollection of our call. Overall, go check out their selection but only buy things that are in stock and can ship immediately!! read more

I've had bad experiences with Ashley but I had finally learned my lesson with them now. I had originally bought a bed set and mattress from Ashley's. After ordering, the lead time for both items changed from what was originally told to me. I cancelled the bed set and got that elsewhere. I stuck with the mattress. After 5+ weeks of waiting, the mattress finally arrived. The guys who delivered the mattress asked me where I wanted it, which I replied upstairs (1flight). They then went back to the truck to grab the mattress and said that the mattress was too cold to bring upstairs and the it would not bend around the railing. They then set it in my living room and left. Why'd I get charged a couple hundred dollars to have it sit in my living room? I've had nothing but a terrible experience with Ashley's read more

If I could give a - 5 I would. Do not do business with this store. On September 7, 2020 I purchased a dining room table and chairs, a couch and a recliner. I was told because of Covid the delivery dates will be longer than usual. At least 16 weeks. That would mean my furniture should be ready for delivery by December 28th 2020. I called the store 2 weeks before Thanksgiving to check the status, I was told my dining room set was already in the warehouse, I was able to get it delivered by Thanksgiving. $80.00 additional delivery charge. I got a phone call from the store a week before Christmas saying my couch and recliner will be in the warehouse by 12/22 and will probably be delivered by the end of December. When I didn't receive a call by the end of December, I called the store. I was told the recliner was there but the couch was still on order and will be in the following week. I called the following week. Than I was told, by the end of the month. That means end of January. I asked if I could get the recliner beings it is in the warehouse. They told me I would have to pay another delivery charge, so I decided to wait on both pieces. The end of January I called and was told the end of February. I called the end of February. I was told neither piece was going to be in the warehouse for another week or two. They sold the recliner. So now I have to wait on another one to come from the factory, overseas. At this point I called their Corp office. Was transferred to a couple different people and than the call was disconnected. . I called the store again, I wanted to speak to the manager. Of course managers are never available to talk to you and was told he would call me back. Never got a call back. I finally got my couch on March 12th. The delivery guys knocked a piece of my deck off when they were carrying the couch into my house. I didn't notice until they had left. I'm sure they noticed. Luckily it was an easy fix. Today is April 5th. I still do not have my recliner. I have been very patient because of the the pandemic and I know its taking a little longer than usual but this is inexcusable. It's been 7 months. The customer service was terrible. read more

The Worse service you could possible imagine. The staff was unfriendly and did not Know the products on the floor. The sales person had such a heavy scent of cigarettes I could barley breath. The process of getting my purchased order to be added up took fifteen minutes. Then several things I did not purchase were added to my check out Bill. This took an additional Ten minutes to correct. It gets worse, I know you thinking I'm kidding. I ordered furniture from another Ashley store. I'm told they can't put furniture on same delivery truck because coming from TWO different stores. So I pay $119 for two separate deliveries. Now all my furniture is on the same truck paying delivery twice , which I was told couldn't be done. I spoke to the Store manager Mr Arron Reed , no Help whatsoever. Bottom line don't shop in Glen Burnie Ashley store. Very unprofessional, unreasonable & dishonest. I was told by the sales person not too worry about the double booked delivery. Now I'm out $119.00 read more

Buyer beware. Pricing online is CHEAPER and not related to any of the privately owned stores. If I ordered online, I would've saved $1,000+. Also, they said the bed frame would work with an adjustable bed and it did not. You have to come in person for refunds which is really inconvenient.. read more

We couldn't have asked for a better experience in store but once they had our money they stopped carrying. We received a call the morning of delivery saying one piece had been damaged and was reordered, not a big deal stuff happens. At the end of our deli every though we were missing half our section and the half we had was missing legs. When the delivery team and I called the store we got a "ohhhh ya that was damaged as well". Had I been told this first thing in the morning I would have refused delivery. I was told a manager would be in contact with me. Waited 3 days and I called the store, was told he was on lunch and would call me back. Waited another 4 days and call to be told he's not in till 3:30. I wait till 7 before calling again to get told he's been on vacation. When I asked why I've been told all these other things the girl simply says "I don't know". We spent over $8,000 in this store and this is how we've been treated. Take your business else where!!! read more

Abdul Shakoor was the absolute best! My husband and I literally has to start over buying furniture because we lost everything in a house fire. Abdul was very patient but not overbearing. He hung by but not too much in case we had questions. We told him the situation and that we needed to furnish 3 bedrooms, living room, dining room, and family room. All I can say is that Abdul was amazing! He made some things happen in a short amount of time considering all we ordered. He personally called us to let us know that our furniture would be delivered on the day we were to move back in our house. Our furniture was delivered, installed by his amazing team, and swiftly. He was a true blessing from God to us and I am truly thankful. I pray that God will bless him and his family mightily! If you want top service, see Abdul. read more

I was in there on Sunday and Shyanne was my Customer service rep and out of everyone in that store she was such a great help and friendly and knowledgeable. I just want the company to know how amazing she is and she will be the reason I return read more

Ordered a dining room table and chairs on 3/27/21. Received all the chairs within a week. Was told the delivery for the table wood be 5/8/21. Last week I received an email stating the delivery for the table is now 7/5/21!! Thats over 15 weeks I'll be waiting for my order. So now I have boxes with the chairs in them just sitting in my dining room. I understand shipping may be a little backed up but this is ridiculous!! Really thinking about returning the chairs, canceling my order and going to Value City! read more

Like many others, if there was a negative rating scale I would give negative stars. If you want to work with a store manager and District Manager that are unprofessional and do not own their mistakes than you've come to the right store. If you want to never receive updates and ignored phone calls and emails, than this is the place for you. I purchased several pieces of furniture and to my surprise had it delivered only days later. When I received the furniture the bedframe was incorrect and another piece was malfunctional. I advised the delivery people and they told me to go to the store. I went to the store and it was a huge hassle...for them. I showed them pictures and video of the malfunctioning item and they said they would look into it. They reordered the frame and I thought that was it. I periodically would check in with the store seeing as they never gave me updates. Eventually I went into the store to inquire about my furniture and was told almost verbatim by the store manager "Oops, my bad. I guess I was supposed to check the system manually for your furniture. It had been here for 2 weeks and since it wasn't claimed they sent it back to PA and has been pieced out to other people." When I asked about the broken furniture I was told it was taken care of. At this point I called the DM who said it was unprofessional and he would take care of it. I never heard from him again and he seems to dodge my calls and doesn't return my messages. Needless to say I contacted corporate and only then did I find out about the status of my bed but also found out the store manager AND district manager never scheduled a tech to repair it or replace it. I had to do their job in order to get my furniture taken care of. I have written and called several times to the store and DM about compensating me for my time doing their job. I have emailed the contact@ashley email and no response. Shocker. I have dealt with customer service corporate and they advised to try and get the store to compensate me before they suggested further corporate dealings. If I were you I would avoid this store particularly but also the Catonsville and Columbia since I know those are run by the same district manager. He surely isn't going to help anyone. read more

Ordered dining table set beginning of March. Chairs came next day but table wasn't scheduled for delivery until two weeks later March 20th super annoying but that's fine. March 16th we schedule 10am-2pm delivery for the 20th . 1005 am on the scheduled delivery day during delivery time I receive a phone call stating the item is not in stock and won't be until at least the end of APRIL from a very rude customer service rep that offered no apology , no request to change item type , nothing when I said cancel the order and come get the chairs at your own cost. I then asked why on earth you would wait until the scheduled time of delivery to check your warehouse and she said she will process and hung up on me. Called main ashley.com line and spoke with someone who clearly has customer service experience. Gave her the number that called me and she typed it in and goffed at the location. She called to make sure everything was properly processed. read more

No stars !!! The worst customer service I've ever dealt with ! Told 12 weeks to get my loveseat but I paid cash for at Thanksgiving only to be given three other different dates now at 14 weeks I'm wondering where my couch is only to find out that I'm told I will have to maybe wait four more weeks they are not willing to take any money off they're not willing to give me free delivery and my grandmother has been without a couch now since Thanksgiving What type of that all they wanna do is try to give me my money back for something that I bought on sale on Black FridayI highly highly highly recommend you do not shop with this company they will sell you a great so far and then make wait forever to get it and do Nothing for you as a customer read more

I will never purchase furniture from this store again. After moving into our brand new house without any furniture, we went to Ashley's to purchase a couch. After finding what we wanted, we discover it was not in stock. We get a form that stated it would be delivered within 4-6 weeks, but this was scratched out and we had to initial that the delivery could be between 6-8 weeks. When I saw this, I said that I wasn't willing to wait that long and that maybe we should go elsewhere, but one of the women at the counter said it would only be about a week and a half so we went ahead with the purchase. After four weeks of waiting, I began calling. Half of the time, they would tell me the arrival date had been pushed back. Three additional times I was told that they could not find the information and would have to email the manufacturer to find out and that they would call me right back. They did not call any of those three times. Finally, seven weeks after the purchase we get a call confirming that the piece is in and that they can deliver it on the one day of the week my husband and I won't be home. I asked them if I could schedule it for Monday instead, but they only make schedules up to one day before. I told them then I'll have to wait to reschedule and I was told I can only change the date twice before I'm charged for delivery. After paying almost $2,000 for a couch and waiting 7 weeks, I'm not paying for delivery. I'm about ready to cancel my order instead and take my business elsewhere. This is the worst customer service I've ever had in purchasing furniture. read more

Ajanni was very helpful and I have bought a lot of furniture from her. I would definitely go back and order more furniture.

Went in to kinda look around ended up leaving with a floor display deal couldn't say no to very helpful and not annoying like some furniture places and extremely helpful read more

Horrible experience. Will never recommend. We wanted to buy a couch and just pay it all at once and then have it shipped. The salesman told us they only had two options.. to do layaway (why do that when we have the money right now) or run our credit for some reason.. absolutely horrible. read more

Worked on price and delivery good to go. Helped us out and made it happen quickly. Would buy again if I need more furniture. See the dude with the beard he is helpful. read more

Absolutely horrible service, over 6 months after ordering our furniture was still not in. Each time we called for an update we were told "next week". The individual at the store was nasty, rude, condescending and unhelpful when we went in person. We canceled the order and will never again give them our business. Poorly run store and poorly managed sales/customer service reps read more

My mother went there back in Oct of 2021 and purchased a new living room suit and after four and a half months the furniture never came in. So we went back and found something in stock, they said it would be delivered in a weeks time. Well when the delivery men came to deliver the furniture they got smart with my 65 yo mother and told her it wouldn't fit through the front door which is a commercial building with double doors. So I went in to get a refund and the manager was so rude wouldn't give me one minute of his time and when I got upset because he wouldn't gibe me the money she paid in cash the he was so rude and went as far as calling me a niger and threatened me, so I offered him to come outside of the building and discuss it and he walked me half way through store threatening to call the police. I will never buy the junk they sell there and that's why we went to Value city furniture an purchased their signature collection. Not only did we get a better deal but was treated fairly and even got a %15 discount. I will never ever go back there after having to contact the corporate office I found out that Regency Furniture owns Ashley Furniture, and then the lady there was rude and hung up on me and then when I called back the supervisor was even ruder. I asked what's going to be done about the actions of the manager there and she says I claimed what happened and she wasn't going to do a thing about it. STAY AWAY FROM THEM. THEY ARE ABSOLUTE CROOKS, and tried to take advantage of my 65 yo mother. read more

The set we purchased was suppose to be a 8 piece set which I took a picture of what it included. When furniture arrived no lamps or rug. When I called they said I purchased everything separately. Which was a lie it was. 8 piece set. If anyone goes to them make sure everything is writing because they are definitely Lying to your face read more

Maybe I should have waited until I ractually had the furniture delivered before writing my review. Hindsight is 20/20. After six weeks and three phone to calls to customer service and two expected delivery dates I still had no couch. Requested a refund, argued with customer service and then eventually I had to go back to store to get refund. This was a total waste of time and 46 bucks, which was not refundable. Even though this store has a decent selection of furniture you might want to go elsewhere for your furniture needs or you might make the same mistake that I did. read more

They are bunch of SCAMMERS and CROOKS. My husband and I was told that we need to get 5 years warranty to cover the damages or anything as result of the move. KATHERINE KLEMKOWSKI assured that we are covered for 5 years no matter where we move to or if we move at all. We told her that we were moving to Baltimore within few months after the purchase. She even wrote it down on a scrap of paper to list out for my husband who is deaf so he can understand. When I called Ashley yesterday to get the furniture repaired because it got damaged during the move to Baltimore. That is when we was told that the warranty are to be voided if we move from Glen Burnie. They even hung up on me when I told them that what they did are scam. No customers should be scammed or be lied to. Reported them to BBB. read more