Note that this is not a retail location and they cannot assist you with traditional customer…read moreservice.

Mrs. Gladys has the best customer service. A beautiful face with a positive professional…read morepersonality and a welcoming attitude as soon as you walk through the door. What a great asset to Crate and Barrel. Good customer service is almost nonexistent these days!! Warehouse guys were also pleasant and efficient.

I really like this place! I've been a few times and everyone working there has always been very…read morefriendly. The things they sell are a mix of used and new and what is used is in very good shape. I feel like the prices they're asking are very reasonable for the quality. It's a very well curated shop.

Both stores are hidden gems ! (hidden only because they are off the beaten shopping path - gems…read morebecause they are the Nordstrom of re-sale consignment shopping). The Columbia store is a haven. From the minute you walk in the door, you are transformed into a space filled with beautiful surroundings and all the smells and comfort of a lovely home. The staff are all true professionals, offering a sincere welcome and happy to help if needed. They are knowledgeable about design and their products. What more could you ask for? The Jarrettsville store is a shopping mecca offering a variety of unique design tastes. Recommend you walk through the first time to try and take it all in...then go back through to see all the great things you missed the first time. *Don't forget to head upstairs and visit the cottage too! Once again, staff and the owner will go out of their way to "help" if you need anything. You will find nothing quality furniture and decor here. Take a family member or friend with you...make an afternoon of it. You will not be disappointed with either store.

I have been a customer since they opened. Unique furniture not to be found elsewhere,more then fair…read morepricing & if ever an issue, which is seldom, they listen and bend over backwards to right the ship. Stephen l. Miles

Thank you, thank you to these great business owners. We purchased a coffee table from here a few…read moreweeks ago and they were wonderfully personable and very helpful throughout the experience. We did not have a vehicle that could move the table, but since we lived in the neighborhood right around the corner they were willing to load it into the van and drop it at our apartment when they closed up at the end of the night. Truly awesome and did not make us feel like it was a hassle at all. We will look forward to shopping there again. They seem to run sales on their items regularly and the stock on the floor turns over weekly in sections. They have lots of big items, but also tons of smaller and/or cheaper novelty and fine art items and gifts.

One of my favorite home stores in Columbia. I love how consistently clean the store is. The staff…read moreis very helpful too. They always answer my questions and lend a hand when I need help bringing things to my car. They are constantly restocking items and bringing in the newest collections. The prices are great as well. I'm always comparing with other stores, and they offer the best value for the quality. I would definitely recommend this place. One downside is that since many items don't come in boxes, they're not ideal for gifts.

This is another in the T.J.Maxx and Marshall's enterprises. This one has a bit more of a…read moreself-service cafeteria style ambience. I found a wonderful outdoor table and chairs set that I did not see at the other T.J.Maxx stores. I shopped at the store in Delaware; I think there are Home Sense locations in northern Virginia and New Jersey

Great space and very friendly proprietors!! They have a great selection of MCM furniture and other…read moretrinkets. Will definitely be back to buy something.

Buyer beware the business deals in deceptive and fraudulent business practices. They will sell you…read moredefective and damaged products without disclosing the problems. Then when you ask to rectify the problem they refuse to fix or offer adequate solutions. Instead they blame you

I purchased a couch in September of 2020, after three months the couch was lumpy and the springs…read morewere soft. I called the store , a serviceman was sent out, he increased spring tension and stuffed more padding in the cushions. After a couple of months I called again, the couch was lumpy, the same serviceman, same result. I called the Sofa Store talked to the store manage, I told her I was not satisfied with the couch and wanted to return it. They offered me a 20% discount on a new couch. The Sofa Store sells couches, I paid $2000 for a couch that was junk and they would do nothing about it. I would not recommend them or their products.

Yikes! I haven't shopped for furniture in a long time and didn't realize that it's like buying a…read morecar with a salesmen literally watching your every move and not leaving you alone. I didn't walk more than 5 steps into the store before someone was by my side asking me what I was looking for and how they can help. Yes, I was looking for something in particular, but no I don't need you to watch me and give me input on every little thing. Him letting me know the layout of the store was helpful, but still not really necessary. I just want ti browse and be left alone, I will ask you if I have questions. Anyway, I was very underwhelmed by their couches on display, they are all out dated looking and just ugly. The store is also huge and everything is spread out, it seemed empty or at least lacking personality or decoration, or something . Maybe that's because of covid and lack of supply? Idk, but again everything was super traditional, not my style at all. Overall I was very turned off by the sales approach and would not return. They need to come up with a more modern way of selling furniture because this is not going to work for future generations in my opinion.

We love this store. The staff are professional and helpful. The selection is good, including having…read morea large array of fabrics to choose from. The furniture we received was well made. The service was excellent when we had an issue with one of our orders. A+++

It's now January 12th and still no resolution. They ordered the replacement cushions on Oct 18th,…read morebut still have not received the 3 cushions I requested. To make matters worse, a very nice and experienced salesperson at the showroom mentioned that I should have been told that this was a couch "that required maintenance" - in other words, it will always look like you have had it for years. I would not have purchased a $3,700 couch had I known it would look lived in (or) used, from day one.

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Visited on a Saturday afternoon to assist my mother with furniture shopping. Upon entering the…read morestore, I was immediately greeted by an employee who would later assist us. Kelt was incredibly friendly and knowledgeable. My mother was looking for something pretty specific and he was attentive throughout the process while also allowing time to roam the store independently. While I cannot attest to the purchasing process, it was a delightful shopping experience and the range and range of sofas were a great very high quality.