5-stars for being the business that will never go out of business. They've been going out of…read morebusiness for the last 20 years and I love that for them.

Absolutely zero customer service! I purchased what was represented as a new mattress and when I got…read moreit home, I immediately noticed issues. I contacted the store the next day and they told me they would reach the owner manager to resolve. They never return my call so I called again with no response so I had to drive 30 minutes to store. They told me there was no exchanges even though it was defective so I contacted the manufacturer and they said it was a used returned mattress, and it was not under warranty and that this location was not an authorized retailer and could not assist me either I highly recommend purchasing elsewhere from an authorized dealer who sells new not used mattresses this is a real customer review

I recently was looking for a Queen size mattress with my daughter on this past Saturday and we went…read moreinto Mattress Universe and was greeted by Steve. He was very informative about each mattress. The store was very clean and he provided a new cover for me to use to lay on while testing serval mattresses. He never pressured us to buy in any way. I finally found the perfect mattress and at the best price. Steve set up my delivery for Monday and now I sleep the best I have in years! I highly recommend all to go see Steve who is the owner for the best quality in mattresses and service,

I am so so pleased by the service that was given to us there!! The guy (unfortunately I do not…read moreremember his name) was so nice, helpful, gave us many options, and even helped us with the price!!! Oh! And he was wearing a mask at all times We are truly very happy with our comfy and soft new mattress 100%

WATCH OUT FOR SALESMAN/LIAR NAMED MICHAEL!!!…read more If he had disclosed all the important information I needed to know, I would not have made the purchase I did make, but at least I would have left with a good impression of the store. NOTE: this review should not be taken as a review of the entire firm! Only of this location, and very specifically, of this salesman/liar! What a horrible experience I had! I went in looking to purchase a new mattress to replace the one I had for 15 years... My back was hurting me so much, and it was time to do something about it. Having seen the promotion going on with the mattress firm, I decided to walk in and see what they could do. I was met by a person who, at that time, I thought was a great person, very personable I'll be at with very bad teeth (watch out for that folks eww!) I looked at several mattresses and finally decided on one, but I really needed to get the sheets and a pillow to fit that mattress! The bundle, normally selling for over $500, he was able to give it to me for less than 400. I thought that was a great deal when we sat down to work out the financing and delivery details, he said everything would arrive the next day by delivery (Today, in fact... This review comes the day after of the sale). What a not so awesome surprise, when the delivery truck arrived, the delivery people, very nice gentleman by the way, brought in the new mattress, had me sign the receipt of delivery and of course took the old mattress. "Wait a minute! Where is the pillow/sheet bundle that I purchased?" The delivery people had no idea what I was talking about, and when they showed me closely the delivery receipt, there was no mention of the bundle! After they left I made an urgent call to the local show room, where salesman/liar Michael told me, "oh that's right, it comes from the manufacturer to you. It should arrive in a few days, or in a few weeks." I mean, WTF!!! Pardon my expletive! The sheets that I had for the mattress that the delivery people hold away, does not even fit this mattress! I have nothing to cover it with, and I have nothing to sleep on! Like I said earlier, if salesman/liar Michael had actually told me the truth, yes I would probably not have made the purchase, but I would've left with a good feeling that I had been taken care of and the truth would have been told. The lesson here: WATCH OUT AND DO NOT WORK WITH MICHAEL!!! If I could render this review with ZERO STARS, I would!

We had an outstanding experience at Mattress Firm in White Oak. Emily assisted my wife and me; she…read moreis excellent. She goes at your pace, she knows her stuff, she works to understand your preferences, she doesn't just try to sell you the highest priced mattress - she tries to help you to discover the best mattress for you. We are so glad we worked with her.

Shoutout to our local community heroes here at Mattress Firm Laurel!!! The one and only Anani !!!!…read moreThank you for your excellence!!! We have got pillows and mattresses here before, and this was a great investment of time and money! Anani is a priceless treasure!!! His personality is perfect for his trade and I am thankful for his dedication on the phone and in the showroom! I know that he is going to go above and beyond whenever he is involved with his customers! Not only do we get to pick from quality product, we also get his 5 Star service!!! I wish that he could make all of Life's major purchases that smooth! We finally got our Purple Bed! Everyone in our home wants one now!!! We will bring them back here to Anani after we save up some more time and money this year to slowly get our family sleeping in the clouds like Anani put us in!!! God Bless!! Happy New Year 2021!!

I went in to buy a guest mattress because I was really happy with my Mattress Firm mattress that I…read morebought about 5 years ago from a different mattress firm location. I told Anari, the store rep who greeted me, that I wanted one similar to the model I had, and even though that model was discontinued years ago, he knew right away which mattress to suggest. The moment I tried it out, I knew I was going with it as it felt very similar, but I tried a few more out just to make sure. As a result, the whole experience was super quick and easy, and because of the Labor Day sales they had going on, I feel I got a great value on the mattress and bed frame. Perhaps even more importantly, my guests were very happy with it (even thinking of getting a new mattress themselves as a result).

Josh is the best!! Super welcoming, friendly, professional, and knowledgeable about sleeping…read morepositions and mattresses etc. He made our mattress shopping visit fun and informative and helped my fiance and I choose the perfect bed for our needs and sleeping preferences. We ended up going for the medium firmness Tempurpedic king bed with base. Josh gave us great tips on how to weigh options and make our choice, on how to save money, and did not try to upsell us just to make a sale. Highly recommend coming here! P

Seems like it's the same with others as well, but Josh was super helpful during the whole process…read more Decided to purchase from him because he wasn't pushy at all but was there if we needed him to answer questions! Would come here again if I ever need another one. Also, buy the storm 2.0 pillow If you need a cooling one. Comfy! Also, never thought I would want an adjustable bed frame but it really makes the whole thing work even better!

Orville has gone above and beyond to make sure I recessives my mattress protector. He was handling…read morethings behind the scenes. He brought me a mattress protector to my home.

Disrespect and rude service in Saturday, 9/7/19. While waiting for our appt time at the My Eye Dr…read more adjacent to this store, my daughter and I visited to look at mattresses. The store was empty of customers. The clerk asked if I was buying, I said I was just looking. My 13yo daughter also began checking out beds and then he asked if she was buying. I said she's looking as well. He became disgruntled, mumbled comments and said she was only playing if she wasn't buying. I said she has every right to look since she too sleeps on a bed. HE HAD THE NERVE TO SAY "I don't know what she sleeps on." Then he asked us to leave because he "had other things to do". When my husband and I are ready to replace our king size mattress, we WILL not return to this store. Don't visit this Laurel, MD location unless you're comfortable with working with a disgusting attitude, at least not on Saturdays anyway.

A close friend just had a terrible experience from this store. Delivery delayed without…read moreexplanation, furniture arrived in the wrong color, the delivery team were rough with furniture and damaged it during delivery without apology, and one piece of furniture was not delivered at all, with no explanation. When concerns brought to the attention of the owner, he stated he was not responsible for the wrong color furniture because it was not his fault she couldn't see what color it was in the catalog. Very unprofessional and they do not take responsibility for errors in their service. Go somewhere else.

If we could give this place 0 star we would. Horrible service. Cheap quality furniture and over…read morepriced. They named their store "Furniture & Mattress express" but there is nothing express about them. Most stuff you ask for has to be ordered thru catalog. And it takes 3 weeks or more before they get the item in. Then they ship it out to you. The signs on window says liquidation. Don't be fooled guys. It's still over priced. Your better off go to Marlo or value city they have better return policy. And you can finance your furniture. This place is crap and deceiving. Stay away. They dent and scratch our furniture upon hauling up the stairs and didn't even offer us discounts or replace damage item. Horrible business

I went there on this past Sunday with my mom to look at sectionals since it's time for a new couch…read more My intentions going in was to see what was out there and make a decision at a later date because I didn't want to up a purchase and it doesn't fit my apartment (size and aesthetic). We were greeted by Thomas, who gave us an overview of the store, provided his suggestions and pretty much gave us our space to roam the store. He also suggested that we take pictures of what we like so that if we come back, he can point us in the right direction. The store is huge and many varieties of what I was looking for and a wide range of prices. It wasn't until we got to the very end that I found a sectional that was in my price range. Wasn't really the color I wanted but I can work with it by adding some accent pillows. Thomas as able to make sure that we got it at the price advertised and other negotiated items. He was very pleasant and not the pushy person just trying to get a sale. Hopefully the couch will come soon so I can get rid of this other one.

Quality Furniture. Great Experience. My salesperson was very knowledgeable and helpful.read more