I had been waking up with debilitating back & hip pain for months, waking up unable to walk for…read moreabout 30 minutes. The only way to avoid waking up this way was to sleep with a pillow under my lower back & hips. My Hybrid mattress was at least 8 years and despite it "feeling" nice, it clearly was not giving me the support I needed. I had planned on going to chain retail stores like I had always done but discovered there was a local mattress store called The Mattress Connection very close to my house. After reading the phenomenal reviews online, I decided to check it out. I met Edrees on Sunday and explained the pain I was experiencing, and the condition of my Hybrid mattress and I told him that I needed a firmer mattress but with some softness due to my arthritis. The store had newer versions of my current mattress - firm and soft. Edrees explained that you need to take time and relax when trying mattresses to truly see how your body feels/reacts when lying on it. His approach is like that of eye doctors - option 1 or 2. What I loved most about Edrees is that he's not a salesman; He's an educator on how to get better sleep! He is extremely attentive, telling you not to think and instead feel how your body reacts to each mattress. While pulling information about how you feel, he explains things such as how a firm bed does not automatically mean that you'll have proper alignment. This allows you to better understand what your body tells you when you lie down. He will ask if you have a budget, but I can't encourage you enough not to let your budget guide you. Let your body decide what bed works best. He explained that when we find the right bed, if it wasn't in my budget, we could find something similar that was in my price range. I tried nearly every bed in the store, from the cheapest to the most expensive and my body decided that both were not the mattress for me. Most people think that a more expensive mattress means that it's better - it's not true! I tried a $6,000 mattress and I immediately knew that it wasn't for me based on the feel. During the process, I explained to Edrees that I was also going to check out SleepNumber as my rheumatologist suggested I try it because I could adjust the softness/firmness as needed for my arthritis. He encouraged me to go and try it! He said that while he stands 100% behind all of his mattresses and his mattress selection process, he wants me to also feel 100% confident in my decision. This is the type of service I value! Someone that isn't trying to just make a sale but instead takes time with you and is visibly invested in finding what's best for you. I went to SleepNumber on Wednesday, tried all the mattresses with the same approach (bed 1 or bed 2) and chose one. After I sat with the sales rep while he wrote up an estimate, I decided to spend 10 more minutes on the bed chose. It was then that I realized that it was not the bed for me. So, I went back and tried the other bed that I thought could work. I was so happy that I tried them again because I would have wasted nearly $5,000 on a mattress that would have caused me pain. I immediately drove back to Mattress Connection and I asked Edrees if I could lie back down on the bed I chose on Sunday. He encouraged me to do so - and I realized that it might be too soft. I asked if I could try one that was a bit firmer. He encouraged me to take the time that I need and pointed me to a bed that I had tried on Sunday. After spending 10 minutes lying on it, I asked if there was a bed sort of between to two. He pointed me to another bed that I had previously tried. I spent the next bit of time spending about 10 minutes on each bed eliminating them one by one. I ended up purchasing the third bed because the mattress was supportive for proper alignment but had some pillowtop to avoid pain on my joints. After trusting Edrees and his process of elimination, I bought the best mattress for my body and to my surprise ended up spending less money than I had budgeted! If you are in the market for a new mattress, I highly recommend Edrees and The Mattress Connection - you won't regret it!

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

Thank you for a stress free shopping experience! We went in looking for a firm mattress with a firm…read morebudget. Tamsin, the salesman, was so helpful and showed us the pros and cons of each type and model. Very pleased with our purchase, convenient and economical, thank you, Tamsin!

Went to help my parents purchase a mattress, and my experience was amazing…read more I worked with Solomon, and he treated me and my mom very well. He was extremely patient with us throughout the process, and helped us successfully navigate through some challenges along the way. He remained helpful and polite throughout the process, and answered all of my questions. I'm happy to report that my parents are enjoying their new bed, and I couldn't be more happy with the entire experience.

Have bought for him for years. Very amicable, helpful, and honest. Will continue to buy from him…read moreover any furniture store!

Great customer service. Knowledgeable and friendly. Fantastic prices. You can definitely get a good…read moresleeping mattress for under $299.

Excellent experience at all points. We went in to just to look and ended up buying most of our…read morefurniture. The sales associate provided just the right amount of assistance. Management was engaged. Phone services were US-based and helpful. Delivery was truely white glove, much better than competitor services that tell you about all of their constraints. There was a small nick on furniture they rapidly fixed. Having gone to other places, I would definitely prefer Bob's for all of my furniture needs.

My purchase experience was great ,the sales person was very polite, honest and attentive. My…read moredelivery was great as well as the set up. However, I guess you get what you pay for because the pricing for my bedroom set was very reasonable but my dresser, night stand and chest of drawers stain so easily, I don't care what it is water, condensation it does not matter it leaves a stain that will not go away. I have had this furniture for a little over a year but it looks like I had it forever, due to the staining.

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)

Another kudos to this Mattress Warehouse... delivery guys were fantastic, professional, vrey nice…read more They couldn't get the bedsprings up the stairs and recommended split bedsprings. I called up my salesperson (kind of nervous due to a previous bad experience at another store)... but nothing but upmost professionalism and help. Myron said he'd take care of it ASAP! Thanks!

I had a wonderful experience at the Langley Park-University Blvd., location. The salesperson MAOC…read morewas very knowledgeable about the different types of mattresses and the comfort we needed. He made sure we would love our purchase and he was right. My Granddaughter loves her bed and I can't wait to go back and get one for myself. The Caldiero Euro Top-Queen Mattress. Our bed was delivered in two days just like he said at 8:00am. 5 Star service!

I was buying a condo in Silver Spring, Maryland and needed furniture. I budgeted $10,000 for…read morefurniture, area rugs, TV, printer, Vitamix blender and kitchen stuff, not appliances. We needed Living Room, Dining Room, Office and Bedroom. I first called Basset, sent them a floor plan and told them what I had budgeted. The next day I get an email telling me that she had done the dining room set and rug. The dining room set was just under $4,000 and the rug was $2,500. 2/3 of my budget for one room? Clearly not the place for me. I found Casa Furniture online, the prices are very reasonable and I furnished the whole place for the budget I figured. The best part is that they delivered and set it all up and put everything in place. Just as important, everything is very well made and looks amazing. I could not have been happier.

I was in a hurry to replace my (broken) queen box spring. They had one in stock, so I bought it,…read moreand they delivered it in two days. (They probably would have delivered it the next day, had it not been a snow day). This was the only place that I could find a queen box spring for less than $100, and delivery was cheaper and faster than anywhere else I looked. Note 1: The box spring is off-brand and does not have a warranty, but it feels heavier duty than my old one. Note 2: Most employees speak Spanish, but even with my level of fluency (i.e., that of a two year old), I didn't have any miscommunication problems.

Hands down the best customer service experience I've encountered in a while. Carlicia and Bruce…read morewere the definition of a consultant/sales dream team. They engaged me as person and not a transaction. They asked me about what my issues were and why I am in the mattress to which I described my current issues. They then helped me work through the different options and how each option can accommodate my current sleeping challenges. Furthermore, they never stopped listening and were constantly and happily addressing my questions without rushing the process. If you've had those pushy or uncomfortable sales experiences in a mattress store before, you WONT have that problem here at all and you'll leave without any buyers remorse. If you have problems sleeping come here and let Carlicia and Bruce solve your problems while making you feel comfortable the whole time! Thanks for everything!! Andrew

We needed a mattress available for pickup today for my son's move in. I called and spoke with…read moreCarlicia who provided their in stock inventory and was super helpful. We went into the store, she remembered me from the call and proceeded to show us what was available. She's so professional and personable that now I want to go back and buy another one! Go to Bethesda and ask for Carlicia! She'll take good care of you!

After waking up with a killer back-aches every morning for the past few months, we decided it was…read moretime for a new mattress. The old one was about 8 years old, the age when they say it's about had it, anyway. Buying a mattress is a bit like buying a new car- you only do it every few years, and a lot changes in the interim, so I had checked out the ratings with Consumer's Reports. Problem is, there are so many new brands and types of mattresses on the market, it's difficult to do apples to apples comparisons. We decided to go to the closest place, Mattress Warehouse, in Tenleytown. We were met by Fatima, who was very friendly and helpful, having us first use their evaluator device, which is supposed to ascertain the optimal fit for you. Fatima showed us numerous mattresses, based on our needs. She was nice enough to provide us with sanitary coverings to lie on, as these mattresses have been used a lot and tend to get a bit grungy. Fatima also introduced us to Mr. Clarence, the manager, who was also friendly and helpful, while not being pushy and trying to force us to decide right away. We looked at several models and price points, some of which, while nice, were quite a bit above our budget. Note: let them know what your budget is, and they won't waste your (and their) time showing things above it. Our issue: I am always cold and side sleep, husband is hot and sleeps on his stomach. So we wanted to stay away from memory foam, and unfortunately, some of the others we were curious about have separate sales outlets and run into the thousands of dollars- too, too much. After a lot of try outs and head scratching, we took a break for lunch to mull over our options and make a decision. We did stop by the other big chain, (Mattress Firm) and their selection wasn't impressive. We came back to the store and Fatima wrote up our sale, and Mr. Clarence offered us a free cooling pillow, to go with the one purchased for my "hot headed" hubs. All in all, we had a positive experience in the store, and our new mattress arrived this morning, delivered by two guys who were in and out in 60 seconds, taking the old mattress with them. Note: Show the delivery guys a little love with a tip- lugging mattresses around all day is hard work. It remains yet to be seen if we made the right choice. I'll post an update after we've had a week or two to try the new mattress out.

Warning!! I bought 3 mattresses and 2 box springs from Mattress Warehouse in Tenley Town on…read moreMemorial Day. On June 2nd, the items were delivered but the queen sized box spring would not fit up the stairs. The delivery company took the box spring and told me to contact the store to get a split box spring instead. Since then, I have called over and over again. They never answer the phone and won't return my messages. One time, I got a person on the phone who told me he would call me right back but he never did. I am forced to dispute the charge with my credit card company. Luckily it is a $200 box spring and not a $3,000 mattress. I would NEVER trust this company with an expensive purchase. UPDATE - I emailed the customer service address provided in the comment below and no one responded (at least 5 days ago).