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    Mattress Warehouse

    4.1 (23 reviews)
    Closed 10:00 am - 9:00 pm

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    3 years ago

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    5 years ago

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    6 years ago

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    9 years ago

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    7 years ago

    Joe is really helpful! He wants to make sure you get a good nights sleep without being pushy. Very patient. We had a good experience here.

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    7 years ago

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    9 years ago

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    9 years ago

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    9 years ago

    I could not be more satisfied. My replacement box springs arrived the day after I ordered them, and the driver carried them upstairs.

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    10 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    10 years ago

    Lorenzo was great. He knows the mattress stock and gave us a great price and was delightful to work with.

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    8 years ago

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    8 years ago

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    11 years ago

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    Ask the Community - Mattress Warehouse

    Review Highlights - Mattress Warehouse

    We purchased our Tempedic from Brenda at Mattress warehouse.

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    Mattress Warehouse - Tenleytown

    Mattress Warehouse - Tenleytown

    4.4(76 reviews)
    0.8 miTenleytown
    $$

    After waking up with a killer back-aches every morning for the past few months, we decided it was…read moretime for a new mattress. The old one was about 8 years old, the age when they say it's about had it, anyway. Buying a mattress is a bit like buying a new car- you only do it every few years, and a lot changes in the interim, so I had checked out the ratings with Consumer's Reports. Problem is, there are so many new brands and types of mattresses on the market, it's difficult to do apples to apples comparisons. We decided to go to the closest place, Mattress Warehouse, in Tenleytown. We were met by Fatima, who was very friendly and helpful, having us first use their evaluator device, which is supposed to ascertain the optimal fit for you. Fatima showed us numerous mattresses, based on our needs. She was nice enough to provide us with sanitary coverings to lie on, as these mattresses have been used a lot and tend to get a bit grungy. Fatima also introduced us to Mr. Clarence, the manager, who was also friendly and helpful, while not being pushy and trying to force us to decide right away. We looked at several models and price points, some of which, while nice, were quite a bit above our budget. Note: let them know what your budget is, and they won't waste your (and their) time showing things above it. Our issue: I am always cold and side sleep, husband is hot and sleeps on his stomach. So we wanted to stay away from memory foam, and unfortunately, some of the others we were curious about have separate sales outlets and run into the thousands of dollars- too, too much. After a lot of try outs and head scratching, we took a break for lunch to mull over our options and make a decision. We did stop by the other big chain, (Mattress Firm) and their selection wasn't impressive. We came back to the store and Fatima wrote up our sale, and Mr. Clarence offered us a free cooling pillow, to go with the one purchased for my "hot headed" hubs. All in all, we had a positive experience in the store, and our new mattress arrived this morning, delivered by two guys who were in and out in 60 seconds, taking the old mattress with them. Note: Show the delivery guys a little love with a tip- lugging mattresses around all day is hard work. It remains yet to be seen if we made the right choice. I'll post an update after we've had a week or two to try the new mattress out.

    Amazing customer service, professional and attentive demeanor. I wish I remembered his name (I…read morethink he may have been the owner?) but he was an utter delight. He is an amazing representative for Mattress Warehouse and the company is lucky to have him!

    Photos
    Mattress Warehouse - Tenleytown - Packaging

    Packaging

    Mattress Warehouse - Tenleytown
    Mattress Warehouse - Tenleytown - Mattress, support, & bed frame

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    Mattress, support, & bed frame

    Crate & Barrel - Getting ready for fall

    Crate & Barrel

    3.0(59 reviews)
    1.1 miSpring Valley
    $$$

    Crate and Barrel has beautifully designed furniture, lamps, and kitchen accessories. It looks…read morestunning and is very well made. Usually, the service is top notch and you can count on professional salespeople to take care of your needs. My daughter wanted wine and champagne glasses for the holidays. I called the store and Kathryn was a huge help and so sweet. She special ordered some of the stemware and wrapped up,(beautifully, I might add)what she had in stock. I paid over the phone and the process was seamless and easy. The only hiccup, was when I went into pick up my order. There is a special area for people picking up special orders. I waited over 15 minutes, while there were two employees at the checkout line helping other customers. I asked if one of the employees could call for help and she did, but no one came. So, I deducted a star for the lack of customer service. My daughter loved her glasses and I can't wait to toast her with her new stemware. Thanks again Kathryn for doing an exceptional job. If you are looking for something special and we'll made, then Crate and Barrel is the place for you.

    My review is for CB's corporate customer service, not for this store in particular. In short, the…read more"service" in "customer service" does not exist, only frustration. I have been a frequent customer for years and have bought thousands of dollars worth of furniture from this company. I've had disappointing service from them before, but this was the last straw. Last August I purchased dining room chairs which I was told would be ready for delivery in 6 weeks. Many delays later, the chairs were finally ready for delivery on April 6th, 8 months later. A voicemail instructed me to call to provide the balance payment. My first attempt calling resulted in a hold tine of 40 minutes before I got disconnected. The second call I was on hold for 20 minutes. When I finally got to speak to a human, I was informed that my designer's discount would not honored, even though she has a C&B designer account. Turns out her information was not entered when she placed the order, and they would not honor it retroactively. I would have cancelled this order except the chairs were on sale and not refundable. I'm done with C&B

    Photos
    Crate & Barrel - Starbucks is inside crate and barrel!

    Starbucks is inside crate and barrel!

    Crate & Barrel
    Crate & Barrel

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    BoConcept - Marseilles sofa and Chiva coffee table

    BoConcept

    3.9(55 reviews)
    3.8 miGeorgetown
    $$$

    My friend invited me for dinner; he wanted to show me the furniture he bought at BoConcept in…read moreGeorgetown, Washington D.C. It looked very modern and was told by my friend it was from Denmark. He said it was very expensive. I looked very closely at the materials and mentioned that it was not real wood, either MDF or Particle Board with veneer as well as made in China. My friend said that is impossible as he was assured it was real solid wood made in Denmark. I said to him, I will cut part of his furniture and if it is not MDF or Particle Board I would buy and replace it. Lo and behold it was Particle Board. I have yet to find out what my friend did after I left his dinner invitation.

    Terrible customer service. ordered a couch and it arrived months later than promised. When it…read morearrived the entire underside of the couch was torn. We sent them photos. We were told someone would come out to repair it. The can of fabric spray came dented and with caps broken off so was unable to use. When contacted they were very apologetic and offered to send us two new cans and offered for us to select two accessories as a service recovery. We selected two items for service recovery. We followed up once and were told we would be contacted when the items came in. To date, months later we have heard nothing. We have a couch with torn underside, no fabric spray and no items that were offered as service recovery. we ordered through Georgetown store.

    Photos
    BoConcept - Carlton Sofa and Imola chair

    Carlton Sofa and Imola chair

    BoConcept - Amsterdam sofa with Madrid coffee table

    Amsterdam sofa with Madrid coffee table

    BoConcept - Hampton Sofa with Lucca recliner

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    Hampton Sofa with Lucca recliner

    Mattress Warehouse - furniture - Updated May 2026

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