They grossly overcharge, about 3-4 times the most expensive normal alternatives. Also the quality…read moreof their work is mediocre, not terrible but not great either, but this is more problematic given the comical pricing.

We purchased all of our rugs for our new home in 2016 from CG Coe. They have delivered the…read morehighest quality products and service for the past seven years. I can highly recommend them without hesitation

Extremely poor service. The owner told us we could not come in the shop because we had kids in the…read morecar. 14 and a 15 year olds mind you. However, even if they were younger, it should NOT matter. Do not patronize this business. Absolutely RUDE and UNPROFESSIONAL

We have been dealing with Abdi for nearly 30 years. We have 9 rugs from them at this point and…read morestill happy with all of them. We took in two for cleaning this year and re-fringe on one which our home helper had worn out with vacuum. All rugs look as good as the day we bought them and value is outstanding. These are great rug dealers, and hope to use them for many years to come.

Gorgeous carpets and Lisa is an absolute pleasure to work with. We didn't no what carpet or what…read moresize but they found what I was looking for.

Fred, Faye and Mike have worked with our family on both the care and acquisition of oriental…read morecarpets for many years. Their service from cleaning to repairs and purchases stands out as simply the beast in the area. In one particular instance with an older carpet they spent considerable time and effort sourcing yarns from descendants of the original designer/weaver for a perfect repair of some moth damage. Mike stands out for his encyclopedic knowledge of different regions and weavers throughout the traditional carpet weaving regions of the world.

Before Mr. Ali disappeared from the corner of Old Georgetown Rd. and St. Elmo's I left two carpets…read morefor him to clean and repair - after buying two very beautiful and expensive carpets from him during his going our of busines sale. I have not heard from him since. It has been at least six months. Repeated emails have gone unanswered. Anyone have any suggetions? Jim McGee

Brought in 2 rugs for cleaning. Waited to hear from the shop when to come pick it up. Walk in one…read moreday with a friend, as we are going by 3.5 months later and ask. The rugs are ready. The man says he called, but I did not get a call or voice mail. I say I will come back in 1 or 2 days with my car, as I was on foot. He tells me he will charge me storage of $25. The call he says he made I did not get, but the charge of $25 gets mentioned on or two times again. He then wants me to pay him right then, not when I come back to pick up the rugs. I said I would come back with my car, and my copy of the invoice showing what I had paid as a deposit and pay when I pick up two rugs. He says the rugs may not be there when I come back. Flash forward 2 days. I walk in with the invoice. The rugs are there. I show him the invoice and he says "Oh, you left a deposit!". He asks for cash. I don't have cash. So he takes my debit card. I open my bank app to see if I need to to move money. While I am looking at the app 3 charges of $120 appear from Wool & Knots. I show them to him. He says he canceled them. They don't look canceled on the app. I tell him I am calling the bank service line just to verify if the charges were deleted and he goes ballistic. He is shouting at me to 'get out - get out'. Grabs the rug and runs to the back door telling me they will be gone and that when I come back he will charge me an extra $100. He puts the rug down and is pacing quickly back and forth and continues to yell at me. I say something about just verifying that I am charged only once and that I am not leaving. I sit down (pretty shaken up by now) and in a few minutes the call is answered. She looks and see the extra charges, and then says - now they are gone. I say thanks and I will let the man run the charge again. She asks if I am alone in the store with the man. I say yes. She says she could hear him screaming at me and will wait on the phone for me to pay and get the rugs. (My bank is great - NC State Employees Credit Union.) I pay, he picks up the rug and carries out to my car. Whew. What a weird scary experience. This was the second time I had brought a rug there for cleaning. It will be my last.

We needed to have our kitchen floor totally replaced. After we chose our pattern, we had the…read moreinstallation scheduled just a few days later. The workmen showed up right on time and did a beautiful job. We couldn't have been more pleased.

Had Tony come over and give estimate on a townhouse we are selling. Explained we just needed…read moresomething reasonably priced and he was right to business. He measured up the square footage and quoted a price. I did son homework of what the cost per square foot should be. He was right on target. Had another company come over for an estimate and they bs the squared footage. I recommend this business for fair prices and honesty. They installed the carpet and had no issues. Thanks

I don't recommend Ernesta for a stair runner unless you can get an estimate up front. Be aware when…read moreordering a runner that they do not give you an estimate before they charge a non refundable $200 to do a measurement. After measuring my small straight staircase of 14 steps at 30" wide I was told I would need to purchase an 84x180 rug and it would cost over $4000.00. When the estimate was higher than I expected compared to costs online I asked for an explanation and breakdown of costs. Maret told me that they couldn't provide that information. They are charging the customer for an entire width of the carpet roll which is then cut to size at your home.

From the owner: Situated in the heart of downtown's vibrant retail and dining district, Ernesta's Bethesda Row…read moreshowroom is a warm, welcoming space to explore designer-quality rugs. Our expert design team is here to help you choose the perfect style and size -- all custom-cut to fit your space beautifully and delivered in as little as two weeks. No appointment necessary.

If you have good taste or are in need of beautiful Bernardaud plates this is the place to go in the…read moreDC area. The store carries several brands of high end tableware but be prepared to pay top dollars for them. If you are getting married get these plates, the perfect excuse! I love Bernardaud plates I will have to treat myself to some of these plates or plate sets for my fancy dinners!!

Best kept secret in Bethesda and DC Metro area! Check it out. You will NOT be sorry. Tim rocks so…read moreask him for style advise!

My gripe is that the sales staff hovers. They seemed to pay no attention to my stated wish to be…read moreleft alone to browse. It felt like pressure & I am unlikely to go back.

From the owner: We have the best selection of handmade rugs from all over the world varying in styles and sizes to…read morefit anyone's taste. We handpick each unique art masterpiece as well as furniture.

I saw Bethesda Carpet Palace recommended by several neighbors in a local Facebook group when…read moresomeone asked about stair runner installation. I needed a stair runner installed so I brought my family to the store on a rainy weekend day. The staff was friendly, welcoming, and helpful. My pre-K kid had a great time at the store, there are countless carpet samples to look at and touch! The amount of options to pick from is impressive. We left with a few samples, and it was easy to schedule the measurement. We have an old house with unusual stairs/posts, but Ali helped us figure out what made sense for the reveal and aligning it well. The quoted price for materials and installation was reasonable and transparent. It was easy to schedule installation and they did an excellent job. I can see why many other families recommended them in my local Facebook group, and now I'll be doing the same!

I was disappointed that staff handled and moved all of my hanging clothes without asking or even…read morementioning it afterward. The clothes were hanging up, not on the floor or in the way, and there was someone home who could have been consulted if there was a concern. Instead of simply asking for any items to be moved, they chose to touch and rearrange my personal belongings without permission. I found this unprofessional and disrespectful of my privacy and personal property.

We had a terrible experience here! We paid so so so much money to have our rugs cleaned and…read morerepaired, but when we picked them up, they were not at all as expected. Mr. Zahirpour's response was extremely dismissive and defensive.

I brought in a 3' x 6' carpet to be cleaned. When I got it back it looked sparkling clean. The…read morecolors are now strong and the areas that had looked dingy are much livelier. Totally satisfied.